Public Services in Contemporary Society: An Analysis of HMRC

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PUBLIC SERVICES IN CONTEMPORARY
SOCIETY
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Contents
INTRODUCTION...........................................................................................................................3
LO1 DEVELOPMENT OF PUBLIC SERVICES..........................................................................4
P1 PUBLIC SERVICES..............................................................................................................4
P2 THE DEVELOPMENT IN HER MAJESTY REVENUE AND CUSTOMS.......................6
M1 CONTEMPORARY PRACTICE AND TRADITION OF HISTORICAL PRACTICE......8
LO2 ACCOUNTABILITY AND RESPONSIBILITY STRUCTURES......................................10
P3 OPERATIONAL STRUCTURE OF HER MAJESTY REVENUE AND CUSTOMS......10
P4 ACCOUNTABILITY OF PUBLIC SECTOR TOWARDS ITS ACTIONS AND
DIRECTIONS RELATED TO OPERATIONS AND STRATEGIES.....................................12
M2 STRUCTURE OF A PUBLIC SECTOR ORGANIZATION AND THEIR
RESPONSIBILITIES................................................................................................................13
LO3 TYPES OF FUNDING SOURCES.......................................................................................15
P5 TYPES OF SOURCES OF FUNDING AVAILABLE TO THE PUBLIC SECTOR.........15
P6 ALLOCATION OF FUNDING INTO DIFFERENT PUBLIC SECTOR
ORGANIZATIONS...................................................................................................................17
M3 IMPACT OF FUNDING FROM DIFFERENT SOURCES...............................................18
LO4 THE STRATEGY, STRUCTURE AND ROLE OF THE PUBLIC SECTOR................19
P7 STRATEGY OF MAJESTY’S REVENUE AND CUSTOMS...........................................19
M4 IMPACT OF CHANGES IN PUBLIC SECTOR ORGANISATION ON SOCIETY.......21
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................23
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INTRODUCTION
In this assignment, the public services in contemporary society are given. Public service is
defined as those types of services which are basically funded by taxation. The public services are
provided by the government of the nation to their people who are living there (Adeoye, and
Islam, 2019). This is basically associated with fundamental human rights. With the specific need
and wants, the services are helping each other. Some of the public goods are characteristics by
the public services. But most of the time many services are underprovided by the market
(Adeoye, and Islam, 2019). Many of the time the public services are that type of services that
will not involve the manufacturing of goods. Sometimes they are provided by the local and
national monopolies, mainly in those sectors which are a natural monopoly (Adeoye, and Islam,
2019).
Her Majesty's Revenue and Customs is one of the non-ministerial departments of the UK
Government. They are mainly responsible for collecting all the taxes, some payment related with
the form of state support and some of the administration of the different regulations that will
include the national minimum wages (Adeoye, and Islam, 2019). This company was formed on
18 April 20105. More than 56000 employees are working in this organization.
These have a law enforcement agency and they have a strong cadre of the criminal investigators.
All the direct tax is collected by a different department. Direct tax includes Income tax,
corporation tax, and many more (Adeoye, and Islam, 2019). For improving the UK business
environment they try to improve all the extent in which business and individual pay all the direct
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tax and they will receive the payment in which they try to improve the customer experience
(Adeoye, and Islam, 2019).
LO1 DEVELOPMENT OF PUBLIC SERVICES
P1 PUBLIC SERVICES
The public services are provided by the government of the nation to their people who are living
there. This is basically associated with fundamental human rights. With the specific need and
wants the services are helping each other (Amonya, 2017). Basically, public services providing
some services by government to its citizens, or directly handling the private provision of services
Some of the public goods are characteristics by the public services. But most of the time many
services are underprovided by the market. Some of the public goods are characteristics by public
services (Amonya, 2017). But most of the time many services are underprovided by the market.
Many of the time the public services are that type of services that will not involve the
manufacturing of goods. Sometimes they are provided by the local and national monopolies,
mainly in those sectors which are a natural monopoly (Amonya, 2017).
In the main role of the state is very important to play in creating available the essential public
goods and some services that will confirm some specific minimum level of well-being to
everyone in need of those (Amonya, 2017). They try to improve the quality and the quantity of
the services which are delivering to the citizens, governments for making improvement on a
regular basis.
They need to serve some of the desired services of well-being to all focus. Their main motive is
to serve better services to the customers effectively. On the other hand, the private sector
segmentation is including various types of services like Demographic profile. Some of the public
and private sector will also differ from each other (Amonya, 2017). If the government of the
company is providing some services to their customer then that will make huge interactions
between the services provider and the client they both should be responsive to the need of the
people (Amonya, 2017).
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Public services are basically owned by the government. They try to provide some goods and
service to their customer and for the benefit of the community. On the other hand, they are
basically run by the government. The public sector is mostly provided by the legal authority of
the country (Belfiore, 2015). On the basis of the Office of national statistics (ONS) in the public
sector, the total number of employee has been found to be 5.53 million. Most of the public
sectors of the UK give high quality of data with the low-cost services to confirm that the
sustainable development of the economic condition (Belfiore, 2015). There are many groups of
public services are provided for the development of the UK by including the digital development
that will explain in different sectors. Some of the issues are faced by the business is the
development of the public services in that way to handling the growth of the population. Most of
the people are attracting towards them with the help of advertisement (Belfiore, 2015). Through
advertisement, more and more customer will attract. On the other hand, public service is to try to
satisfy the customer need and wants.
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P2 THE DEVELOPMENT IN HER MAJESTY REVENUE AND CUSTOMS
Public service organization
The government of the nation owned the public service organization. They are mostly providing
some goods and services for the advantages of the community. They always try to satisfy the
customer need and wants with the help of providing good product and services (Bennett, and
Raab, 2017). They are mostly run by the government. In 2017 Her Majesty Revenue and
Customs collected £557 billion for the purpose of the treasury. The analyses that the total
theoretical tax liabilities in that year were £590 billion was not collected by the government
because of the tax gap. They are trying to manage all the open cases (Bennett, and Raab, 2017).
FIGURE 1 DEVELOPMENT OF HER MAJESTY REVENUE AND CUSTOMS
[SOURCE: BENNETT, AND RAAB, 2017]
In a generation, Her Majesty Revenue and Customs are one of the biggest modification of the
UK tax system. They are trying to improve some of the fundamental changes to that way the
department work and some of the services are given (Bennett, and Raab, 2017). The companies
change the working environment of their employee on a weekly basis. With the help of Her
Majesty Revenue and Customs, they can easily change the work. In 2015 they announced that
their main motive is to collect there employee together in 13 large, modern offices and they try to
work with full of flexibility (Bolden, and O’Regan 2018).
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Some of the higher standards are made to give full support to the digital, easy ways of working
are the main purpose to make a border plan and they try to provide a better service with low cost
to their taxpayer (Bolden, and O’Regan 2018). With the help of latest technology and the
working differently will make a huge skill organization due to this the revenue of the
organization will increase and the tax gap will reduce highly.
This will explain how Her Majesty Revenue and Customs will help the organization by
providing better services to its target customer. And this is compulsory that the customer will
satisfy by all the services which are provided by the company (Bolden, and O’Regan 2018). Her
Majesty Revenue and Customs are one of the largest office transformation programs in the UK
and this will involve improvement of more than 43000 square meters of the latest offices. Her
Majesty Revenue and Customs are nowadays working with the most of the private sector partner
to provide some of the program and their lessons of sharing with the Government Property
Agency (Bolden, and O’Regan 2018).
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M1 CONTEMPORARY PRACTICE AND TRADITION OF HISTORICAL PRACTICE
CONTEMPORARY PRACTICE
In a generation, Her Majesty Revenue and Customs are one of the biggest modification of the
UK tax system. They are trying to improve some of the fundamental changes to that way the
department work and some of the services are given. The government of the nation owned the
public service organization (Carter et al., 2017). They are mostly providing some goods and
services for the advantages of the community. They always try to satisfy the customer need and
wants with the help of providing good product and services. They are mostly run by the
government. In 2017 Her Majesty Revenue and Customs collected £557 billion for the purpose
of the treasury (Carter et al., 2017). The analyses that the total theoretical tax liabilities in that
year were £590 billion was not collected by the government because of the tax gap. They are
trying to manage all the open cases.
The companies change the working environment of their employee on a weekly basis. With the
help of Her Majesty Revenue and Customs, they can easily change the work. In 2015 they
announced that their main motive is to collect there employee together in 13 large, modern
offices and they try to work with full of flexibility (Carter et al., 2017). Some of the higher
standards are made to give full support to the digital, easy ways of working are the main purpose
to make a border plan and they try to provide better services with low cost to their taxpayer.
HISTORICAL PRACTICE
There are many different types of complaint which the Her Majesty Revenue And Customs will
not treat better. When the customer has any complain related with the Her Majesty Revenue and
Customs them they will do a different type of activities like they will handle all the complaint
fairly and make them as a secret and try to investigate the problems thoroughly (Carter et al.,
2017). They will also give their customer some detail about that person who will handle the
customer problems. With the help of latest technology and the working differently will make a
huge skill organization due to this the revenue of the organization will increase and the tax gap
will reduce highly. This will explain how Her Majesty Revenue and Customs will help the
organization by providing better services to their target customer (Carter et al., 2017). And this is
compulsory that the customer will satisfy by all the services which are provided by the company.
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Her Majesty Revenue and Customs are one of the largest office transformation programs in the
UK and this will involve improvement of more than 43000 square meters of the latest offices
(Carter et al., 2017). Her Majesty Revenue and Customs are nowadays working with most of the
private sector partner to provide some of the program and their lessons of sharing with the
Government Property Agency.
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LO2 ACCOUNTABILITY AND RESPONSIBILITY STRUCTURES
P3 OPERATIONAL STRUCTURE OF HER MAJESTY REVENUE AND CUSTOMS
And organizations need a structure for making their business more effective. With the help of
public service organization, for example, government agencies, educational institutions and the
postal service easily explain the organizational structure (Craig, 2018). This is basically based on
one sector to another sector. The general structure is basically based on the hierarchy. Most of
the companies are following the divisional structure with the help of different departments and
commissions which are basically divided onto a different type of work they are doing in the
organization. There are many different types of task are performed by the Department of
Corrections and the Department of Health for the setting of employees skill which will match
(Craig, 2018). In the private sector most of the hierarchical structure a flat structure or
combination of the both they have.
The organizational structure is depending as per the growth of the organization. These type of
structures are based on the practice group of work. The company and the project are such two
things in which the organizational structure is made (Craig, 2018). These types of structure are
depending on the task and the responsibility of the associates who are working in a group or a
company. There are many different types of organization structure which is used in Her Majesty
Revenue and Customs.
Administrative Structures
Some of the specific levels of regulation are involved in the administration structure. In this how
the role of power and some of the responsibility are assigned and how all the works in the
organization are flows among all the different department levels (Craig, 2018).
Functional Structure
This is that type of structure which includes the supervision, direction, management allocation of
the different responsibilities. With the help of organizational structure, the process and the
presentation of the organization is held (Craig, 2018). In the functional structure, some of the
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benefits and important functions are included some quick decision making as the employee in the
group.
Divisional Structure
Product structure is also called the Divisional Structure. This is an arrangement of the business
which will breakdown the organization into a different small group which is self-concerned with.
This is one of the self-oriented and some group of functions that are implementing to make a
good product in the market (Craig, 2018).
Matrix Structure
With the help of Matrix Structure, the bond between the functions as well as a product makes
good. This was exploiting and develop a group of different staff on a regular basis.
FIGURE 2 ORGANIZATIONAL STRUCTURE OF HER MAJESTY REVENUE AND
CUSTOMS
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[SOURCE: CRAIG, 2018]
P4 ACCOUNTABILITY OF PUBLIC SECTOR TOWARDS ITS ACTIONS AND
DIRECTIONS RELATED TO OPERATIONS AND STRATEGIES
The main strategies of the public services are to make a segments customer by their type size and
the tailor of the customer services which are basically based on the behaviour capabilities and the
level of risk (Craig, 2018). They are trying to promote some of the compliances as soon as
possible in individual customer relations. They also try to reduce some of the disputes in the
organization with the help of many different types of strategy.
On the other hand, they will also help them to get there affairs right.in the UK tax system they
support the customer core purpose by collecting and processes of the data this is collected by the
Her Majesty Revenue And Customs (Diaz, and Hill, 2019). Most of the people were recognized
as the value of the data that are held widely. The companies share there some data with other
public bodies with some of the strict rules and regulations. Her Majesty Revenue and Customs
analyze that some of the changes are making some difficulties to some organization. They want
that more and more people will stay in their organization as long as possible (Diaz, and Hill,
2019).
They also analyze that with the help of new technology how the profit of the organization is
increasing. Sometimes few employees are facing problems due to new technology so the
managers of the company give proper training to their employee on a regular basis. Due to this,
they will give their best in the public sector (Diaz, and Hill, 2019).
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