HI5019 Strategic Information Systems: Public Transport Business Report

This report presents a proposal for a new information system designed to enhance the performance of a public transport company, addressing the challenges of urban mobility and leveraging advanced technologies. It identifies critical success factors such as customer attraction, vehicle management, people management, and finance management, outlining primary objectives and a mission statement focused on delivering high-quality, technologically advanced services. The report includes an analysis of the current system, highlighting control weaknesses through a document flowchart and data flow diagram, and details the primary features of the proposed system, including the relevance of technologies like MRP, MRPII, and EDI. Furthermore, it discusses the technology platform, presents an entity-relationship diagram, and considers potential risks such as data breaches, concluding with the expected improvements in production, trip frequency, and cost reduction.

Information System for Public
transport
Running head: Information Systems 0
[Year]

Information Systems 1
Table of Contents
1.0 Introduction................................................................................................................................4
1.1 Critical Success factors..............................................................................................................4
1.1.1 The customer’s attraction....................................................................................................5
1.1.2 Vehicle management...........................................................................................................5
1.1.3 People management............................................................................................................5
1.1.4 Finance management..........................................................................................................5
1.3 Primary objectives.....................................................................................................................6
1.4 Mission statement......................................................................................................................6
1.5 Organization chart......................................................................................................................7
1.6 Overview of the current system.................................................................................................8
1.7 Flowchart...................................................................................................................................8
1.8 Dataflow diagram.......................................................................................................................9
2.0 Primary features of the new system...........................................................................................9
2.1 Relevance of the advanced technologies.............................................................................11
2.1.1 MRP..............................................................................................................................11
2.1.2 MRPII...........................................................................................................................11
2.1.3 EDI................................................................................................................................11
2.2 Technology platform for the system....................................................................................12
2.3 Entity Relationship Diagram................................................................................................12

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2.4 User views............................................................................................................................12
2.4.1 Increased production.....................................................................................................13
2.4.2 Increased trips...............................................................................................................13
2.4.3 Reduction in the production cost..................................................................................13
2.4.4 Less user support was required.....................................................................................13
2.5 Potential risks, data breaches...................................................................................................13
2.6 Conclusion...............................................................................................................................14

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1.0 Introduction
These days’ numerous examinations are being directed to create answers for enhancing the
execution of urban activity systems. One of the principle challenges is the vital participation
among various elements, for example, vehicles or foundation frameworks and how to exploit the
data accessible through systems of sensors conveyed as frameworks for smart urban cities as
seen from the brand name Translink in the Northern Ireland. In this examination a calculation for
agreeable control of urban subsystems is proposed to give an answer for versatility issues. The
interconnected activity lights controller network adjusts movement lights cycles, in view of
activity and air contamination sensory information, keeping in mind the end goal to enhance the
execution of urban activity systems. Air contamination in urban areas isn't just caused by
vehicles however there are other pollution sources that add to increment or decrement the
pollution level. Due to the dispersed and heterogeneous nature of the distinctive segments
included, an arrangement of frameworks building approach is connected to plan an agreement-
based control algorithm which will use the advanced EDI innovations. The outlined control
information system contains an agreement-based segment that uses the information shared in the
system for achieving an accord in the state of TLC organize segments. Discrete occasion
frameworks determination will be applied for demonstrating and reenactment. The proposed
arrangement is evaluated by recreation contemplates with exceptionally encouraging outcomes
to manage synchronous reactions to both contamination levels and activity streams in urban
traffic networks.

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1.1 Critical Success factors
As the significant success of business enterprises, information system development becomes IT
managers' concern to keep the balance between business and information system. The
information system has an important role to deliver advantages to the business enterprises. To
keep maintain these issues, information system should be developed to innovate the business
process. However, in developing an information system, the information system process
improvement may obtain the possibility of information system development failures (Osei-Kyei
and Chan, 2015).
Therefore, to avoid the failures in implementing information systems there are some important
factors. Those factors are called critical success factors (CSF). Therefore, this study observes the
critical success factors (CSF) in information system development (ISD) projects. The critical
factors become the competitive affects the ability of the members of the production industry
(Omondi and Mbugua, 2017). This study ought to bring out the key success factors of the hairline
industry and this are;
 The attraction of the customers
 The vehicle management
 The management of the personnel
 The financial management
1.1.1 The customer’s attraction
For the transport sector to successfully achieve its objectives, there is need to analyze the
customer’s attraction styles for their services. This is seen through the way in which the company
offers attractive services to the personnel and the way in which they promote their expenditures
effectively. The design of the tickets should be made in such a way that the customers get

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attracted to the company. On the other hand, the lowering of the transport charges will be another
factor that will yield positive results in terms of customer’s attraction.
1.1.2 Vehicle management
Time is factor of production and need to be considered most. The utilization of the vehicles in
terms of hour of the day will be of much importance for the asset. The managers should ensure
that within a very limited time possible, the vehicle is full to capacity at the time of departure.
1.1.3 People management
Productivity and morale are the key factors to consider in dealing with the people. The physical
service of ensuring that the vehicle is full to the capacity before the departure time makes the
level of a productivity of some personnel in respect to the group members and ensuring
customers are well taken care of. The morale on the other hand is the level of commitment a
person is willing to work with other people in providing the public transport services.
1.1.4 Finance management
The management of unit cost and the unit revenue marks an important factor to consider in the
analysis of the financial status of the company. Normalization of the two factors bring out the
overall measure of the financial levels of the company.
1.3 Primary objectives
 Increment learning opportunities for undergrad and graduate understudy scholarly
achievement and set up the understudy for section into public transport sector network
upon graduation by fortifying cooperation and organization endeavors with the public
transportation industry.

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 Look for business and industry contribution to scholarly program improvement to
guarantee graduates are prepared and taught to address the issues of the public
transportation industry.
 Keep on developing particular high height physiology short course arrangements to serve
the necessities of the public transportation industry that will make the elevation chamber
task independent.
1.4 Mission statement
The Office of Information Technology will give the most hoisted quality advancement based
organizations, in the most monetarily insightful path, to support the College mission as it applies
to the organization, teaching, learning, and system advantage.
Give fruitful advancement support to sound/visual, PC, sight and sound, voice, video, and online
applications and organizations to all domains of the school, Advance and support the effective
compromise of development into the basic mission of the school through orchestrating,
programming, planning, advising, and other help works out. Make, redesign, and manage the
College's undertaking frameworks to give quick, direct, and extraordinarily down to earth
accessibility among all information resources.
Make and keep up incredibly intense, tried and true, secure, and creative information systems to
encourage instructional, administrative and analyze limits.
Support the social event, storing, security and dependability of electronic data while ensuring
appropriate access.
Enable limits including to make and manage the flow (and publicizing) through convey,
narrowcast, broadband, programming, the Web and diverse communicate correspondences
progressions College activities, things and organizations both inside and past the College area.

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Advance new jobs of information development inside the foundation through the assistance for
exploratory and innovative applications.
Offer specialist to effective indispensable and vital orchestrating in the use of development
Give speedy and strong access to all information systems.
1.5 Organization chart
The Translink bus Station’s characteristics are its forceful state, participation, bargains driven
commission portion structure, fortifying of agents, how it sees and praise awesome execution of
specialists, availability of getting ready for capable improvement of laborers, its headway
designs, and information sharing inside the affiliation. Public bus station’s definitive structure
engages assemble playing and enthusiasm among its agents. Joined with an arrangements driven
commission, the association displays agents who are locked in and animated. It has a structure
wherein one agent can impact the execution of their specific 'family'. For instance, pay rates of
each relative are liable to commissions got from every associate.
The higher the offers of each part can give higher the pay for the last moreover. The Bus Station
agent rate is well over the business rate and its laborers are empowered in light of the way that
they make them 'completely consider of the case'. They have chance to pick what is valuable for
the association, in what manner may they increase their arrangements and put it all on the line. In
like manner, they are asked to have a sentiment of proprietorship of the business. Motivation
frameworks are also set up. Incredible execution of specialist is seen. Correspondingly, planning
programs are available for every delegate in the association for their master improvement. All
staff are depended upon to go to something like two social occasions for every year, while heads
go to up to seven. Headways and information sharing are also characteristics of the association.
Bus station selects yet rather hoists its present staff to higher positions. Also, there is open

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information sharing inside the association. Connecting with is an unstable plan to understand
anyway it prompts the goals and related advantages.
1.6 Overview of the current system
The current bus booking system is faced with a lot of problems in that there is much queuing by
the customers in the station. More delays are witnessed and this leads to a missed trip. The bus
station management is largely manual, a passenger gets in to the reception, goes around seeking
an available client to serve him or her space, and if identifies one he/she occupies it and the
luggage men and women comes to pick his or her luggage to the package area and offers the
receipt for the bus booking. This in itself means that a passenger must search for offices
attendants and if none exists, the passenger will still go around looking and hoping for luck.
Contrary to this an information system. The system was indeed a small class.
1.7 Flowchart
Flow charts are an important tool for the improvement of processes. By providing a graphical
representation, they help project teams to identify the different elements of a process and
understand the interrelationships among the various steps (Villa, Moreno, and Guzmán, 2018). Flow
chars comes along with some importance including the purpose of communication, effective
analysis of the system and the development of a proper documentation which will aid in the
advanced stages of the system.

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Start
Login
Successful
?
Start Bus Registration
Book Space Make Payment
Success?
Save
Print Receipt
Stop
Submit
Saved
?
Show Error
Flowchart Diagram

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1.8 Dataflow diagram
Data Flow Diagram is a representation of the flow or the movement of the information in an
information system graphically. This provided the client with an overview of the information
system without necessarily going deep into some other details of the same. In a data flow, of
importance is how the data in inputted to the system, the way it is processed and stored and the
final end result obtained from the system, that is the output (Tsai et al, 2013). The design of a
DFD requires the understanding of the symbols which have been standardized plus the
annotation that allows one to give a clear description of all the entities used in the system and
how each is related to one another. The overall process is concerned with the information that is
taken as an input, its flow to the storage point and the report that is generated after the processing
process comes to a completion.
The design of the urban transport management system utilizes the use of the logical and the
physical diagrams as the data flow diagrams. The logical diagram provides the overview in
which the information flows in the information system and achieves the stated objective of the
business while the physical diagram is solely concerned with the implementation of the logical
diagram.

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2.0 Primary features of the new system
The study has characterized a general situation in view of a brilliant versatility application with
the point of enhancing the execution of urban public road movement networks in urban locales
of a city. The situation depends on a discharge control plot. These creators proposed the
possibility of a vehicle’s outflow control plot for activity stream control as a conceivable answer
for address the issue of urban roads quality. Be that as it may, they don't give particular answer
for outlining the emanation controller. Creators proposed the quantity of permitted cars as the
primary control flag while the contrast between the harmless permitted CO level and the CO
estimated level is the information flag.
Another control conspires and a methodology that can be coordinated into the Adaptive road
management is of urban territory are proposed in this examination. The road changes,
progressively, flag timing designs in view of the present movement conditions, request,
framework limit, among different conditions. In the control conspire recommended in this