Analysis of Leadership, Teamwork, and Selection at Purple Mail Company

This report analyzes leadership, teamwork, and employee selection within the context of Purple Mail Company. It begins by examining the documents and ethical considerations involved in the hiring and selection process, including job descriptions and legal compliance. The report details the author's contribution to the selection process, including the use of interviews and grading criteria. It then delves into leadership, exploring different leadership styles, the differences between leadership and management, and methods for motivating staff to achieve objectives. The report also covers the advantages of team-working, measures of working in a team, and the potency of teamwork in achieving goals. Finally, it addresses factors involved in planning, monitoring, and assessing work performance, including a plan to assess the development needs of individuals and the success of the assessment process. The conclusion summarizes the key findings and recommendations.

WORKING WITH AND
LEADING PEOPLE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Documents for selection and hiring process for new staff....................................................1
1.2 Impact of regulatory Ethical and legal considerations for hiring and selection process.......3
1.3 Participation in selection process..........................................................................................4
1.4 My own contribution towards selection process...................................................................5
TASK 2............................................................................................................................................6
2.1 Power and attributes needed for leadership..........................................................................6
2.2 Difference between leadership and management..................................................................7
2.3 Leadership styles for different situations..............................................................................8
2.4 Methods to motivate staff to achieve objectives...................................................................9
TASK 3............................................................................................................................................9
3.1 Advantages of team-working................................................................................................9
3.2 Measure of working in a team as members and leaders......................................................10
3.3 Potency of team working in achieving goals......................................................................10
TASK 4..........................................................................................................................................11
4.1 Crucial factors involved in planning, monitoring and accession of work performance..........11
4.2 Plan to access development needs of individuals....................................................................11
4.3 Success of the assessment process...........................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Leadership is are important elements for every business as all employees had to work
according to plans and policies which are designed by leaders. Every mangers at work place are
having their own styles by which they lead a firm and plan strategies in order to achieve all their
business goals and objectives. The methods used at work places by leaders are different other
organisation as there is influence from other factors which are operating in environment.
Leadership are unique for every business as employees are following plans in order to achieve
their targets (Kumari and Malhotra, 2013). The major responsibilities to recruit employees is of
HR mangers so they can select the best talent which are helpful for firms in order to achieve their
goals and objectives. Purple Mail Company are running their business operations in delivery
business in UK. There were high losses faced by them in last year thus they were not able to
achieve profitability as workers were lacking in doing timely delivery of products. This The
report contains study about plans and policies which are linked with hiring and selection process,
effects of leadership and advantages of working in teams.
TASK 1
1.1 Documents for selection and hiring process for new staff
Purple main company (PMC) should design effective plans and policies by which they
can select the best talent which are useful for them in order to achieve their targets by effective
delivery of all parcels. The most effective way to achieve this is to track overall performances of
all employees about their daily routine working so strategies can be formulated accordingly and
there can be effective delivery of products (Kenny, 2011). This is useful for cited firms in order
to achieve growth and profitability in their overall business operations. The hiring process are
linked with selection of best talents so workers can delivery timely products and clear the
available stock. The most suitable and effective ways to execute this process is linked with
making effective job description plans which have been described below as:
JOB DESCRIPTION
Many vacancies are available for different post at which individual can apply are described
below as:
Departments: Station manager, filed executive, team leader, hub, front and back office
operations, first and last mile delivery.
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Reports to: Human Resource many as they are organising recruiting and selection process.
Pay Salary: It is different according to education level, talents and post of employees who will
be performing their operations in PMC.
Main purpose of the job: To achieve all the targets which are set by firms, effective delivery
of all parcels to right customers and keeping records of monetary values which is received by
delivering parcels.
Main duties and responsibilities:
 Employees should be punctual towards their work and focus on right and timely delivery
in order to satisfy employees.
 All employees should give their daily reports to assigned team leaders.
 They should make entry in the data sheet of all delivered parcels and amount of money
received by them.
PERSONAL DESCRIPTION
Persons who are applying for back office should have knowledge about different software on
which working can be executed in order to maintain records. Field executive should focus on
reaching on time at office and take the allotted parcels so they can be timely delivered to
customers. The major main role of team leader is to lead all the workers who are under their
team and providing them knowledge how to execute plan in order to get all their targets
achieved. For the post of station manager person should have experience in field and team post
then only person can be promoted at this level.
Qualifications:
 Highest qualification demanded by firms is graduation
 Back office execute should have good knowledge about making proper balance sheet
and auditing of products.
 Individuals should know how to work on different software's so they can easily keep
record of all products which are available with them and they can be timely delivered to
customers.
Skills:
 They should effectively resolve all the queries of their customers and achieve satisfied
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customers.
 Handling records of money which are received by customers.
 Working on Excel sheets.
Experience:
 Person should have experience of 8 months in similar line.
The compulsory documents which had to be submitted by all individuals at the time of
joining are:
 Mark-sheet of their highest studies.
 Certificates for any special talents which they have achieved.
 Driving license and RC is compulsory to be submitted at the time of documentation.
 Any identity proof like Adhar card or of PAN card.
 Passport size photos of candidates.
1.2 Impact of Regulatory Ethical and Legal considerations for hiring and selection process
The plans and policies which are made in order to recruit and select best talents who can
achieve desired results should be linked with making effective guidelines which should be
properly followed at the time of selecting employees who can become a part of their business
operations (Yang, Huang and Wu, 2011). Purple mail firms are having their business operations
all around UK and it is mandatory for them to follow ethical, regulatory and legal policies while
organising is conducting hiring and selection processes.
The Equality Act 2010: The main reason of this act is related with ensuring equality at
work place so that employees are treated on equal grounds and there is no discrimination among
the male and female employees. This helps in development of positive environment at work
place and ensure coordination among all departments so that all targets of firms can be achieved
in desired time frame.
Equal Pay Act 1970: The major responsibilities of paying timely salary to employees is
of Human resource managers. They should ensure that employees who are working at same level
should be given same pay scales in order to satisfy them and avoid conflicting situations. When a
person is joining at that time all the terms and conditions which had to be followed by employees
should be stated to them and their gross salary in order to avoid confusions.
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Race Relation Act 1976: This act came into force in order to safeguard employees if they
are facing any discrimination in relation to caste, sex, creed, colour etc. It results in achieving
equality among employees so no one is discriminated at work place. It is the most important and
valuable task in order to establish strong coordination among all employees at work place.
Employment Protection Act 1978: The main reason of enactment of this act was linked
with making employees aware about their roles and responsibilities according to which they had
to execute their business operations. The employees should y should know their working hours,
holiday list, policies linked with firing of employees etc. This is an essential factor in order to
make communication process easy for all employees and they can execute their working
accordingly.
1.3 Participation in selection process
In the process which are designed for hiring and selection of employees. There I have
given my contribution in selecting employees by playing the role of interviewer. There I had
taken interview of off all those candidates who were interested in doing jobs and showing their
talents.
The major role and responsibilities which were assigned to me were linked with
designing effective plans and procedures in which all criteria for taking interviews are set. This is
beneficial for all individuals who will be giving interviews in order to fill the vacant post of
firms. The marking criteria used by me to give grading grade to workers according to their
answers were based on their current knowledge level and confidence (McIntyre and Foti, 2013).
This was helpful for PMC to recruit the best and talented employees who can execute their
operations in order to achieve best target for firms. My grading criteria and the sample template
which I had prepared in order to select employees are discussed below as:
The confidence and efficiency level of all those employees who were applying for the
vacant post.
Current knowledge level of workers in the similar field of delivering parcels to
customers.
How effective were the presentation part which were given by interviewee.
This is the most important and vital criteria which were used by firms to select the best
talent who can do timely delivery of products and satisfy their present customers. This is
beneficial in order to achieve goals of business. There are different rounds designed for selection
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method. In the first round if the employees passed all the questions which were asked by
interviewer then they can apply for the second round in which face to face interview is conducted
between mangers and interviewee and personal and professional questions are asked in order to
analyse knowledge level. Thus it can be said that firms are adopting this methods in selecting
employee for their work and they are achieving success in performing their overall business
operations.
1.4 My own contribution towards selection process
The cited firms have designed different process and accordingly they are taking interview
of candidates and selecting them so they can easily achieve desired target of firms and clear all
the left out stock of firms. This is valuable for business in order to achieve higher profitability
and achieve success in overall business operations. The selection process which are followed by
firms are described below as:
Preliminary Interview: This process is used in relation to reject all the employees who
are not able to achieve desired criteria which are set by firms. In this step the overall focus is on
competency level, family background, knowledge level, academic skills and interest areas of
employees in order to assign them work according to their interest (Bearman and et. al., 2012).
These type of interview are conducted in formal and planned ways while making comparison
with final interviews. Individuals are given knowledge about the working which have to be done
by employees, history of company and it is also examined on the part of interviewer how much
knowledge individual have about the type of working in company and working. The other name
of this interview is screening of interviews.
Application Blank: All those persons who were successful in completing preliminary
interview have to fill application blank. It comprises of personal and professional data of
employees like details about age, family background, qualifications, why you have the left the
past institution, who gave the reference about our company etc.
Written test: There are different types of test organised during the interviews process
which are in written formats like reasoning, aptitude, personality and intelligence test. All the
questions are based on objectives and it is mainly used to judge knowledge level of individuals.
This interviews are conducted biased free (Endacott and et. al., 2015).
Employment Interview: In this stage there is face to face interaction among the
interviewer and employees. It is used in order to evaluate that candidates are fit for the present
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job or not. But there is drawback of conducting this type of interview as it consumes both time
and money in order to make strong communication with employees. However the competency
level of persons cannot be judged and there can be biases noticed in organising interview. There
should not be any form of disturbances in rooms thus establishment of honest and effective
communication among the interviewer and candidate.
Medical Examination: This test is organised in order to check employees that they are
physically fit for the job or not. This is beneficial in order to reduce chances of employees being
absent from work place.
Appointment Letter: This is an appreciation letter given to the selected candidate which
ensures person has become part of the firms and he had to follow all terms and conditions which
were stated at the time of joining.
TASK 2
2.1 Power and attributes needed for leadership
If a person want to see himself as the leader of business then he had to develop skills and
capabilities in order to lead a team and become successful in their targets of becoming future
leaders. There major roles and responsibilities are linked with giving duties to employees
according to which they had to perform their operations (Cooper and et. al., 2011). The skills and
capabilities which are needed by leaders are described below as:
Honesty: Leaders should not cheat their employees they should honestly do all their
working and assign roles and responsibilities to employees without doing any favouritism. This
helps in developing honest & positive environment at work place (Castner and et. al., 2012).
Commitment: Leaders should formulate plans and strategies so that employees can
achieve all their targets in desired times which have been allotted to them. The services which
were promised by organisations should be delivered to all their employees in right times in order
to maintain trust and unity at work place.
Positive Attitude: All leaders at work place should positively react while they may face
any type of difficulty in performing their business operations. They should not be hyper in
difficult situation which may arise in front of them and find effective ways in order to solve any
type of difficulty.
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Communication: Managers should adopt formal communication plans in order to ensure
effective communication among all employees at work places. The important informations
should be communicated to them so they can make changes accordingly and achieve their
targets. This helps in designing of pathways according to which all employees will execute their
working in effectual and planned ways.
Creativity: Leaders should focus on their minds and they should develop new and
innovative ideas by which they can perform all their business activities and achieve their set
goals. This is most valuable factor for all firms as they can achieve profitability and recover
losses which are faced by them in present era by developing strategies.
Confidence: This is a vital function for all business as it helps in judging patience and
confidence level of all workers so they can easily adjust themselves in any difficult situation
which may arise at business (Chuang, Jackson and Jiang, 2016). Leaders should make plans in
order to resolve issues that may be faced by firms in future times in effective ways. Confidence
level notifies that employees can achieve all their targets in desired time frames which have
assigned to them.
2.2 Difference between leadership and management
LEADERSHIP MANAGEMENT
Leaders are not born by births persons have to
develop effective skills in order to lead their
team members and achieve this position.
Managerial skills are framed according to
experiences of person the time he have devoted
to work effectively in executing all business
operations effectively..
Leaders are using their mind in order to
develop good and innovative ideas so
operations of business can be executed in
planned ways.
Managers are not using their minds in order to
develop innovative ideas but they believe in
walking on those paths and following those
rules which are written in books and other
sources and they not using their minds to
develop new ideas.
Leaders always follow those pathways which
are beneficial for them in order to attain
Managers are always walking on those
pathways which they know will bring success
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growth and success in their ventures (Nelsey,
and Brownie, 2012).
in their operations.
They are making plans in order to solve those
type of issues which are related with what
factors operating and why things are executing
at business places.
Mangers are focusing on identifying issues
why difficulties are arising at work places and
how these can be resolved in planned ways.
They always walk on those pathways which
are based on understanding and mutual trust of
employees by which activities can be
completed in effective ways.
Managers are motivating their employees to
achieve all set goals in desired time frames.
Leaders are always focused on those
employees who can achieve success in
business operations and attainment of growth.
They are focused about achievement of
organisational goals and designing of effective
structures by which employees will execute
their work.
Mangers and leaders in business organisations are playing effective role to execute plans
and strategies according to which employees will achieve their set goals and targets. This in turn
is valuable for firms as all the employees are coordinating with one another in order to achieve
their set goals and targets . The main focus of Purple Mail Company is on hiring employees who
have capacity to recover all their losses and timely delivery of products to customers.
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2.3 Leadership styles for different situations
(Source: Leadership Styles, 2017)
There are different types of leadership styles followed at work places which are evaluated
below as:
AUTHORITARIAN DEMOCRATIC LAISSEZ FAIRE
The sole authority of taking
decisions is with leaders and
they are they are assigning
roles and responsibilities to
employees.
This is very effective
leadership styles all the
workers are involved in
decision making process and
they are giving their opinions
and the best is implemented at
work place (Zhang, Cao and
Tjosvold, 2011).
This is free style as employees
are free to take their decisions
and they are not involving
leaders in decision making
process.
This style is most suitable at
those areas where employees
are large in number and views
of all cannot be listen by
leaders.
The size and number of
employees does not affect the
decision making process but
all work is done rapidly in
desired time.
The decision of experienced
persons are implemented and
there is no effect from number
of employees who are involved
in decision making process.
Leaders are mostly focusing
on those plans which have
been executed by employees in
Leaders have choices in order
to choose among the best ideas
which are developed by
The most important and
effective decisions are taken
by workers and there is no role
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Illustration 1: Leadership Styles

order to ensure smooth
working.
employees with the help of
innovative thinking.
played by leaders.
Leaders plays most vital and
effective roles as they are sole
authority in taking important
decisions.
Problems can arise at work
place if leaders fail to take
effective decisions.
There can be chances of
committing mistakes by
leaders as all the decisions are
taken by leaders.
2.4 Methods to motivate staff to achieve objectives
Managers are using various tools and techniques by which they can motivate their
employees in order to achieve all goals and objectives. This is related with two factors which
include positive and negative (Vogelsmeier and Scott-Cawiezell, 2011). Positive motivation is
related with giving bonus, rewards, incentives and other monetary and non-monetary benefit to
employees. This is the best tools used by managers so they can motivate their employees and
achieve all goals and objectives.
Negative factors are related with setting targets for employees which they have to achieve
in desired time frames and if they fail to do this then there is reduction in their pay scales thus
their income will decline. There are basically two types of motivational tools used in business
which are linked with demand factors. According to the given case PMC are facing heavy losses
so they had to motivate employees by giving them incentives, rewards etc. Employees can also
be promoted at higher post as tools used for motivation.
TASK 3
3.1 Advantages of team-working
Team working is effective in order to develop strong relation among all employees at
work place, this also helps in development of positive business environment. Employees can
easily achieve all their goals and targets in specific time frames. If there is cooperation at work
place then all employees can work together as one team in order to gain all their defined aims. If
there is team working then it may result in solving any type of difficulties which are faced by
employees in effective and planned ways.
Benefits of team working are described below as:
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