Project Management Plan: QAHE Classroom IT Infrastructure Upgrade

This project management plan details the refurbishment of QA Higher Education's (QAHE) London campus, focusing on upgrading teaching rooms and computer labs. The plan includes a Project Initiation Document (PID) outlining objectives such as maximizing IT infrastructure for student learning and creating smart classrooms with updated hardware and software. It provides budgetary information, timescales, and a risk register. The approach involves a detailed analysis of current infrastructure, identification of improvement areas, and implementation phases including furnishing, electrical work, and IT system setup. The document presents a work breakdown structure, Gantt chart, and a risk management approach, discussing the effectiveness of the PRINCE2 methodology. The project aims to enhance the educational experience through improved IT services and facilities, ensuring stakeholders understand the project's scope and execution. The document concludes with references and appendices.

Project Management
Name of Student
Name of University

Table of Contents
Introduction................................................................................................................................................................................................................................... 2
Project initiation document (PID).................................................................................................................................................................................................. 2
Objectives.................................................................................................................................................................................................................................. 3
Budgetary information............................................................................................................................................................................................................... 3
Timescales................................................................................................................................................................................................................................. 5
Approach................................................................................................................................................................................................................................... 9
Risk register................................................................................................................................................................................................................................. 19
Project Plan.................................................................................................................................................................................................................................. 26
Project plan along with Summary tasks................................................................................................................................................................................... 26
Project Milestones................................................................................................................................................................................................................... 29
Work Breakdown structure...................................................................................................................................................................................................... 30
Gantt chart showing critical path............................................................................................................................................................................................. 31
Report to project sponsor............................................................................................................................................................................................................. 32
Risk management approach..................................................................................................................................................................................................... 32
Effectiveness of PRINCE2 methodology.................................................................................................................................................................................32
Conclusion................................................................................................................................................................................................................................... 32
References................................................................................................................................................................................................................................... 34
Appendices.................................................................................................................................................................................................................................. 36
Appendix A............................................................................................................................................................................................................................. 36
Appendix B.............................................................................................................................................................................................................................. 36
Appendix C.............................................................................................................................................................................................................................. 36

Introduction
QA Higher Education (QAHE) is planning to refurbish the teaching rooms and the computing labs based in London Campus. They have
planned to replace the existing hardware, software peripherals with the new ones. The teaching rooms, as well as the computer labs, will have
new hardware and software computer systems, new furniture, designed doors and windows, projector, improved network connectivity. They are
also planning to include IT help desk that will assist the students and the teachers to get used to the new IT services. The Managing Director has
taken the responsibility of the project, and he has full support from the Director of Operations. I have been appointed as Project Manager. It is
the responsibility of the Project Manager to prepare a project plan.
The project plan defines every essential project activities along with time constraints and budget. The stakeholders will have a clear idea
on how to accomplish the entire project within the given timeframe and budget.
Project initiation document (PID)
Sponsor: Managing Director (MD) of the QA Higher Education (QAHE)
Project Name: Project Management based on case study of QAHE
Prepared By: Julie Noone (MD of QAHE) Date
: 28/02/2018

Objectives
 To take the maximum advantage of the IT infrastructure so that it facilitates students’ learning and the administration of QAHE.
 To build successful relationships with QAHE stakeholders as it will broaden learning opportunities. It also facilitates advance lifelong
learning.
 To build a smart classroom. The classroom will have modern whiteboards, modern furniture, and modern computer system.
 To create an IT helpdesk who will analyse and solve IT related problems all the time.
 To connect teachers and the students of QAHE so that they can communicate with ease over the Internet. The student can attend the online
courses imparted by QAHE teachers.
Budgetary information
Task Name Resource Names Cost
IT Infrastructure setup £31,520.00
IT Infrastructure Deployment £31,520.00
Current Review £13,032.00
Determining the scope of improving IT infrastructure of
classrooms of QAHE Ops.Dir, Project Manager £1,680.00
Securing project sponsorship Project Manager £640.00
Securing core resources Project Manager £640.00
Completion of scope Project Manager £800.00
Analysis ManagingDirector,ProjectManager,
Ops.Dir £2,680.00
Current Infrastructure Review IT Technician,Project Manager £960.00

Hardware Environment Review IT Technician £240.00
Software Environment Review IT Technician £240.00
LAN/ WAN connectivity Review IT Technician £240.00
Support Environment Review Project Manager £640.00
Detailed Review of Geographic factors Managing Director,Project Manager £1,440.00
Current Infrastructure Completion Review Project Manager,Ops.Dir £2,352.00
Detailed Review of Business Goals and Objectives Project Manager £480.00
Analysis £8,088.00
Identifying the target areas for the infrastructure
improvement £8,088.00
Identifying the factors for improving IT infrastructure of
classrooms of QAHE IT Technician,Project Manager £1,440.00
Identifying the hardware improvements IT Technician £400.00
Identifying the software improvements ITTechnician,Database
Administrator,Programmer £1,800.00
Identifying the communications considerations IT Technician,Project Manager £1,200.00
Identification of the improvements in LAN/ WAN
connectivity IT Technician £320.00
Identifying the improvements in support environment IT Technician £240.00
Recognise mitigation of the geographic factors Ops.Dir,Project Manager £1,344.00
Considering factors for improving IT support desk Ops.Dir,Project Manager £1,344.00
Implementation £7,960.00
Furnishing inside the classroom £7,480.00
Roof Fittings Roofer £672.00
Classroom Floor Tiling Floorer £672.00

Building Plastering Plasterer £480.00
Setting up Electric wiring Electrician £480.00
Setting frames for doors and windows Wood Machinist £288.00
Painting Painter and Decorator £288.00
Setting up fans and lights Electrician £192.00
Setting up new benches and chairs Wood Machinist £384.00
Setting up a white board on the wall Wood Machinist £384.00
Setting up projector Project Manager £160.00
Setting up computer hardware system IT Technician,IT support representative £800.001
Setting up computer software system
ITTechnician,ITsupport
representative,Database
Administrator,Programmer
£2,200.002
Connected the computers with LAN connectivity IT support representative,IT Technician £480.003
IT Support Desk £480.00
Problem Analysts IT support representative £160.00
Providing Solutions IT support representative £160.00
Solving IT queries IT support representative £160.00
Project Closure £2,440.00
Project Handover Ops.Dir,Project Manager £1,008.00
QAHE authority agreement Managing Director £600.00
Preparation of Documentation Project Manager £160.00
Releasing Resources Ops.Dir,Project Manager £672.00
Timescales
Task Name Duration Start Finish
1 For details of budget calculation and assumptions see Appendix A
2 For details of budget calculation and assumptions see Appendix B
3 For details of budget calculation and assumptions see Appendix C

IT Infrastructure setup 63 days Wed 28-02-18 Fri 25-05-18
IT Infrastructure Deployment 63 days Wed 28-02-18 Fri 25-05-18
Current Review 29 days Wed 28-02-18 Mon 09-04-18
Determining the scope of improving IT infrastructure
of classrooms of QAHE 5 days Wed 28-02-18 Tue 06-03-18
Securing project sponsorship 4 days Wed 07-03-18 Mon 12-03-18
Securing core resources 4 days Wed 07-03-18 Mon 12-03-18
Completion of scope 5 days Tue 13-03-18 Mon 19-03-18
Analysis 5 days Tue 20-03-18 Mon 26-03-18
Current Infrastructure Review 4 days Tue 27-03-18 Fri 30-03-18
Hardware Environment Review 3 days Wed 07-03-18 Fri 09-03-18
Software Environment Review 3 days Wed 07-03-18 Fri 09-03-18
LAN/ WAN connectivity Review 3 days Mon 12-03-18 Wed 14-03-18
Support Environment Review 4 days Tue 27-03-18 Fri 30-03-18
Detailed Review of Geographic factors 4 days Tue 27-03-18 Fri 30-03-18
Current Infrastructure Completion Review 7 days Tue 27-03-18 Wed 04-04-18
Detailed Review of Business Goals and Objectives 3 days Thu 05-04-18 Mon 09-04-18

Analysis 45 days Wed 28-02-18 Tue 01-05-18
Identifying the target areas for the infrastructure
improvement 45 days Wed 28-02-18 Tue 01-05-18
Identifying the factors for improving IT
infrastructure of classrooms of QAHE 6 days Thu 05-04-18 Thu 12-04-18
Identifying the hardware improvements 5 days Fri 13-04-18 Thu 19-04-18
Identifying the software improvements 5 days Fri 13-04-18 Thu 19-04-18
Identifying the communications considerations 5 days Fri 13-04-18 Thu 19-04-18
Identification of the improvements in LAN/ WAN
connectivity 4 days Fri 20-04-18 Wed 25-04-18
Identifying the improvements in support environment 3 days Fri 20-04-18 Tue 24-04-18
Recognise mitigation of the geographic factors 4 days Mon 02-04-18 Thu 05-04-18
Considering factors for improving IT support desk 4 days Thu 26-04-18 Tue 01-05-18
Implementation 55 days Wed 28-02-18 Tue 15-05-18
Furnishing inside the classroom 20 days Fri 13-04-18 Thu 10-05-18
Roof Fittings 7 days Fri 13-04-18 Mon 23-04-18
Classroom Floor Tiling 7 days Fri 13-04-18 Mon 23-04-18
Building Plastering 5 days Tue 24-04-18 Mon 30-04-18
Setting up Electric wiring 5 days Tue 24-04-18 Mon 30-04-18

Setting frames for doors and windows 3 days Tue 24-04-18 Thu 26-04-18
Painting 3 days Tue 24-04-18 Thu 26-04-18
Setting up fans and lights 2 days Tue 01-05-18 Wed 02-05-18
Setting up new benches and chairs 4 days Tue 24-04-18 Fri 27-04-18
Setting up a white board on the wall 4 days Tue 24-04-18 Fri 27-04-18
Setting up projector 1 day Tue 01-05-18 Tue 01-05-18
Setting up computer hardware system 5 days Tue 01-05-18 Mon 07-05-18
Setting up computer software system 5 days Tue 01-05-18 Mon 07-05-18
Connected the computers with LAN connectivity 3 days Tue 08-05-18 Thu 10-05-18
IT Support Desk 55 days Wed 28-02-18 Tue 15-05-18
Problem Analysts 2 days Tue 08-05-18 Wed 09-05-18
Providing Solutions 2 days Thu 10-05-18 Fri 11-05-18
Solving IT queries 2 days Mon 14-05-18 Tue 15-05-18
Project Closure 63 days Wed 28-02-18 Fri 25-05-18
Project Handover 3 days Wed 16-05-18 Fri 18-05-18
QAHE authority agreement 3 days Mon 21-05-18 Wed 23-05-18
Preparation of Documentation 1 day Thu 24-05-18 Thu 24-05-18
Releasing Resources 2 days Thu 24-05-18 Fri 25-05-18

Approach
QAHE is planning to refurbish the existing teaching rooms and the computer labs. The smart classroom, the adaptation of IT infrastructure
and the IT services will all give QAHE the competitive edge so that they can compete with other reputed educational institution. The Managing
Director of QAHE takes the responsibility to refurbish the classroom and make it a smart classroom. The classroom will have a computer system
with updated hardware and software systems. The Managing Director appoints a project manager, database administrator; network engineer,
programmer, IT technician and IT support representative who will handle all the IT operations in QAHE (Ramazani and Jergeas 2015). The
electrician, roofer, plasterer, painter and decorator will take the responsibility to refurbish the classroom. The project will become successful if the
stakeholders follow the project plan and work accordingly. QAHE through successful project completion can be able to refurbish the classroom,
and this approach will certainly enhance the education.
Key staff and stakeholder analysis table
Stakeholder
Name
Contact Person Impact Influenc
e
Category
of
stakehold
ers
What is
important to
the
stakeholder?
How could
the
stakeholder
contribute to
the project?
How could the
stakeholder
block the
project?
Strategy for
engaging the
stakeholder
Managing
Director
Phone No.:
447429006370, 6-8
Queen Annes
Gardens, Bush Hill
Park, Enfield
EN1 2JN
Very
High
Very
High
Advocates MD needs to
establish
excellent
learning
platform for
students and
teachers
MD will have
to refurbish
the classroom
environment
as that can
facilitate both
the students
and the
teachers.
QAHE will
MD can decide
to halt the
project for a
while or can
abandon the
project
MD is the
sponsor of the
project

gain the
competitive
advantage
because of
this approach
Ops. Dir Phone No.:
447107254791, 67
Brewery Road,
Plumstead, London
SE18 1ND
High High Follower Ops. Dir
needs to
cooperate
with MD and
must assist
him in
completing
the project
successfully
Ops. Dir can
discuss with
MD and can
help the
project
manager to
work in the
best possible
way
Ops. Dir can
alter the project
manager or can
expel any other
stakeholder
associated the
project
Ops. Dir must
cooperate with
MD and must
encourage and
support other
stakeholders so
that they can
deliver the best
throughput
Project
Manager
11/15 Park Road,
Surbiton KT5 8QA
High High Advocates The project
manager
needs to
prepare the
entire project
plan
Project plan
prepared by
PM can help
the other
stakeholders
to carry out
the project
activities
effectively
The project
manager can
alter any
stakeholder
associated with
the project. The
project can get a
halt
Project Manager
is responsible
for managing
the resources
and the
stakeholders
associated with
the project
Database
Administrator
265 Corbets Tey
Road, Upminster
RM14 2BN
Medium Low Follower He needs to
all the
database
He can create
a database
such that the
The database
administrator
can resign, may
The database
administrator is
responsible for

activities data can be
stored and
retrieved very
easily
fall sick, may go
for a leave, the
project will halt
managing the
data of the
teachers and the
students
effectively
Network
Engineer
Blessington Road,
Blackheath, London
SE13 5EB
High High Follower He needs to
set up the
network for
connecting
all the
devices to
LAN
Network
Engineer can
install and
routers and
can connect
all the
computers to
the routers.
All the nodes
will get
network
access
He may fall
sick. Ha can go
for along leave
or can resign;
the whole
project can get
delayed
Network
Engineer is
responsible for
providing to set
up a computer
network to
connect all the
devices to LAN
Programmer 41 Worcester Road,
Sutton SM2 6PY
Medium Low Follower He needs to
design the
interface of
the QAHE
website
He can
design a
website such
that can
facilitate the
teachers and
students. The
teachers can
upload
tutorial
He may miss the
deadline. The
website may
have multiple
bugs. The
project will
delay
The programmer
has been
engaged to
design the
website for
QAHE