QAHE Project: Space Development Report - Stakeholder Analysis and WBS
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AI Summary
This report provides a comprehensive analysis of a project undertaken by QAHE (QA Higher Education Limited) to develop space for business students at its London campus. The report begins with a Project Initiation Document (PID), outlining project information, background, purpose, objectives, scope, key staff, risks, constraints, assumptions, deliverables, and success factors. A stakeholder analysis is conducted, identifying the interests of students and faculty in the project. The report then details the Work Breakdown Structure (WBS), breaking down the project into manageable tasks. This includes critical path analysis and a tree diagram to illustrate the project's hierarchy. The report also includes a detailed budget in the appendix, with the project's budget set at £100,000.00. The report concludes with a discussion of project management techniques and the importance of stakeholder engagement for the successful completion of the project, offering insights into project management methodologies.
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Stakeholder Analysis and
WBS
1
WBS
1
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Table of Contents
1 INTRODUCTION........................................................................................................................3
2 Project Initiation Document (PID)................................................................................................3
2.2.1 Project Information.................................................................................................................4
3.2.2 Project Background.................................................................................................................4
4.2.3 Purpose of the Project.............................................................................................................4
5.2.4 Project Objectives...................................................................................................................4
6.2.5 Project Scope..........................................................................................................................5
7.2.6 Key Staff.................................................................................................................................5
8.2.7 Key Risks................................................................................................................................5
9.2.8 Key Constraints.......................................................................................................................5
10.2.9 Key Assumptions..................................................................................................................8
11.2.10 Key Deliverables.................................................................................................................8
12.2.11 Key Success Factors...........................................................................................................8
13.2.12 Approvals............................................................................................................................9
14.2.13 Stakeholder Analysis..........................................................................................................9
3. Work Breakdown Structure.......................................................................................................10
15.3.1 Critical Path Analysis.........................................................................................................13
16.3.2 Tree Diagram......................................................................................................................13
17 Appendix 1- Detailed Budget...................................................................................................16
18 Appendix 2- Stakeholder Analysis ..........................................................................................17
19 CONCLUSION.........................................................................................................................18
20 REFERENCES.........................................................................................................................19
2
1 INTRODUCTION........................................................................................................................3
2 Project Initiation Document (PID)................................................................................................3
2.2.1 Project Information.................................................................................................................4
3.2.2 Project Background.................................................................................................................4
4.2.3 Purpose of the Project.............................................................................................................4
5.2.4 Project Objectives...................................................................................................................4
6.2.5 Project Scope..........................................................................................................................5
7.2.6 Key Staff.................................................................................................................................5
8.2.7 Key Risks................................................................................................................................5
9.2.8 Key Constraints.......................................................................................................................5
10.2.9 Key Assumptions..................................................................................................................8
11.2.10 Key Deliverables.................................................................................................................8
12.2.11 Key Success Factors...........................................................................................................8
13.2.12 Approvals............................................................................................................................9
14.2.13 Stakeholder Analysis..........................................................................................................9
3. Work Breakdown Structure.......................................................................................................10
15.3.1 Critical Path Analysis.........................................................................................................13
16.3.2 Tree Diagram......................................................................................................................13
17 Appendix 1- Detailed Budget...................................................................................................16
18 Appendix 2- Stakeholder Analysis ..........................................................................................17
19 CONCLUSION.........................................................................................................................18
20 REFERENCES.........................................................................................................................19
2

1 INTRODUCTION
Project management is defined as methods as well as process of implementation that
includes experience, skills, knowledge in order to achieve goal and objectives of given project
work (Jiang, 2015). It has five stages such as project initiation, planning, execution, monitoring
& controlling and closure phase. This is important for every project manager to follow proper
plan, policies and stages so that goal and objectives can be attained in an effective manner. The
given assignment is based upon QAHE (QA Higher Education Limited) headquartered at United
Kingdom. The student studying acoustic are facing problem in setting space which should be
developed by them in most proper manner. This report includes project initiation phase and work
breakdown structure.
2 Project Initiation Document (PID)
Project Initiation Document (PID) is defined as document which entails scope, time,
direction and other elements that are significant for project success (Johnson, 2017). This contain
information about team, scope, collaborations and many more. It is prepared by project manager
for attainment of their set results. It is essential for internal as well as external stakeholders and
administration. The respective organisation has prepared PID for their easiness to know about
various information. PID for provided proposal are given below:
3
Project management is defined as methods as well as process of implementation that
includes experience, skills, knowledge in order to achieve goal and objectives of given project
work (Jiang, 2015). It has five stages such as project initiation, planning, execution, monitoring
& controlling and closure phase. This is important for every project manager to follow proper
plan, policies and stages so that goal and objectives can be attained in an effective manner. The
given assignment is based upon QAHE (QA Higher Education Limited) headquartered at United
Kingdom. The student studying acoustic are facing problem in setting space which should be
developed by them in most proper manner. This report includes project initiation phase and work
breakdown structure.
2 Project Initiation Document (PID)
Project Initiation Document (PID) is defined as document which entails scope, time,
direction and other elements that are significant for project success (Johnson, 2017). This contain
information about team, scope, collaborations and many more. It is prepared by project manager
for attainment of their set results. It is essential for internal as well as external stakeholders and
administration. The respective organisation has prepared PID for their easiness to know about
various information. PID for provided proposal are given below:
3

2.2.1 Project Information
Name of project- QAHE: Development of Space for business students
Location: 10 Roseberry Avenue, Holborn, London, EC1R 4TF
Start Date: 11th February, 2020
End Date: 13th March, 2020
Budget: £100K
Sponsor: Julie Noone
Project Manager: Andrei-Razvan Goga
3.2.2 Project Background QAHE is regarded as leading education institutions that
focus on providing education to students of UK as well as
London Campus having more than 2000 students. It is
facing issue of space so they will develop and improve
space to provide benefits to stakeholders (Golini,
Kalchschmidt and Landoni, 2015).
Through providing of teaching spaces as well as
communal areas, respective education institutions can
provide high quality education as well as attract large and
new students, partners and universities. Moreover, the
improvement in space problems leads to create new
campus that assist in attracting local as well as
international agencies and organisation.
4.2.3 Purpose of the Project Main goal of given project work is setting out plans about
what actions should be performed in order to achieve
success in an effective and efficient manner. Moreover,
along with this it is setting scheme of project as well as
providing details of each and every stages and procedure
which should be performed.
5.2.4 Project Objectives Development of space for business students
Redesigning of available space
4
Name of project- QAHE: Development of Space for business students
Location: 10 Roseberry Avenue, Holborn, London, EC1R 4TF
Start Date: 11th February, 2020
End Date: 13th March, 2020
Budget: £100K
Sponsor: Julie Noone
Project Manager: Andrei-Razvan Goga
3.2.2 Project Background QAHE is regarded as leading education institutions that
focus on providing education to students of UK as well as
London Campus having more than 2000 students. It is
facing issue of space so they will develop and improve
space to provide benefits to stakeholders (Golini,
Kalchschmidt and Landoni, 2015).
Through providing of teaching spaces as well as
communal areas, respective education institutions can
provide high quality education as well as attract large and
new students, partners and universities. Moreover, the
improvement in space problems leads to create new
campus that assist in attracting local as well as
international agencies and organisation.
4.2.3 Purpose of the Project Main goal of given project work is setting out plans about
what actions should be performed in order to achieve
success in an effective and efficient manner. Moreover,
along with this it is setting scheme of project as well as
providing details of each and every stages and procedure
which should be performed.
5.2.4 Project Objectives Development of space for business students
Redesigning of available space
4
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Allocation of space for each and every activities
5
5

6.2.5 Project Scope Project scope is defined as collection of objectives as well
as requirements which are needed for completing project
work (Mihic and et. al., 2015). The main scope of given
project work is to enhance quality of learning as well as
improving space for business students studying at QAHE
London Campus. They can perform this by constructing
two building such as Lower Ground 1 and Lower Ground
2. This assist in attracting large number of students,
improve goodwill of respective educational institutions.
7.2.6 Key Staff The key staff of QAHE includes students, faculty
members, business partners, sponsors, societies,
administration and government.
8.2.7 Key Risks It is defined as uncertain as well as circumstance which
can impact objectives of project work (Susiawan, Latief
and Riantini, 2019,). These can be high and low depending
upon the situation. Some of the key risks which can be
faced by QAHE are:
Issues of transportation
Delay in delivery.
Problem of electricity that delay each and every
activities.
Noise issues
Problems of tools, machinery and equipments
Meteorological problems such as flooding, drought
and others.
9.2.8 Key Constraints There are three key constraints of project work such as
cost, time and quality. They are described below:
Cost- This project work has made budget of £100,000.00.
Here, cost approach is defined as top down costing. From
initial phase of budget, 10% is saved for contingency
6
as requirements which are needed for completing project
work (Mihic and et. al., 2015). The main scope of given
project work is to enhance quality of learning as well as
improving space for business students studying at QAHE
London Campus. They can perform this by constructing
two building such as Lower Ground 1 and Lower Ground
2. This assist in attracting large number of students,
improve goodwill of respective educational institutions.
7.2.6 Key Staff The key staff of QAHE includes students, faculty
members, business partners, sponsors, societies,
administration and government.
8.2.7 Key Risks It is defined as uncertain as well as circumstance which
can impact objectives of project work (Susiawan, Latief
and Riantini, 2019,). These can be high and low depending
upon the situation. Some of the key risks which can be
faced by QAHE are:
Issues of transportation
Delay in delivery.
Problem of electricity that delay each and every
activities.
Noise issues
Problems of tools, machinery and equipments
Meteorological problems such as flooding, drought
and others.
9.2.8 Key Constraints There are three key constraints of project work such as
cost, time and quality. They are described below:
Cost- This project work has made budget of £100,000.00.
Here, cost approach is defined as top down costing. From
initial phase of budget, 10% is saved for contingency
6

activities. The information of budget is clearly presented
in table which is as follows:
Time- This is define as the constraints which represents
about start and end of given project work. It is very
important for project manager to decide about requirement
of time period for completing given project work. Start
and end date are valuable resources that is connected to
cost of given work. If there is change in time then it
impact cost of work.
Stage Start End
Initiating 17/02/2020 19/02/2020
Planning 19/02/2020 21/02/2020
Executing 24/02/2020 28/02/2020
Closing 28/02/2020 29/02/2020
Controlling 29/02/2020 05/03/2020
Quality- It is defined as understanding, expectations of
project work. This can be controlled through two way
7
in table which is as follows:
Time- This is define as the constraints which represents
about start and end of given project work. It is very
important for project manager to decide about requirement
of time period for completing given project work. Start
and end date are valuable resources that is connected to
cost of given work. If there is change in time then it
impact cost of work.
Stage Start End
Initiating 17/02/2020 19/02/2020
Planning 19/02/2020 21/02/2020
Executing 24/02/2020 28/02/2020
Closing 28/02/2020 29/02/2020
Controlling 29/02/2020 05/03/2020
Quality- It is defined as understanding, expectations of
project work. This can be controlled through two way
7
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communication channel.
In order to complete set goal of given assignment, these
should follow high level standards.
8
In order to complete set goal of given assignment, these
should follow high level standards.
8

10.2.9 Key Assumptions The key assumptions of project work are as follows:
Budget spending
Delivering given project on time
Fulfilment of agreement of quality with parties
Construction will be performed at night time and
during weekdays off
Independent week study should be performed
Checking of repaired roads at QAHE London
Campus area that is impacting transportation
11.2.10 Key Deliverables The key deliverable of project work are listed below:
Launching of new technology
Design fresh elements
Providing of safety as well as healthy working
environment
Preparation of progress report and engineering
report, site investigation report
Enhancement of quality
Construction of proper space for business student
to deliver high study
Formulation of effective and designed strategy
Implementation of those strategies for execution
12.2.11 Key Success Factors The key success factors which should be considered by
project manager while performing project work are
mentioned below:
Timely delivery of project work
Communication in each and every stage among
stakeholders
Receiving timely payments
Controlling as well as monitoring fulfilment of
project at every stage
9
Budget spending
Delivering given project on time
Fulfilment of agreement of quality with parties
Construction will be performed at night time and
during weekdays off
Independent week study should be performed
Checking of repaired roads at QAHE London
Campus area that is impacting transportation
11.2.10 Key Deliverables The key deliverable of project work are listed below:
Launching of new technology
Design fresh elements
Providing of safety as well as healthy working
environment
Preparation of progress report and engineering
report, site investigation report
Enhancement of quality
Construction of proper space for business student
to deliver high study
Formulation of effective and designed strategy
Implementation of those strategies for execution
12.2.11 Key Success Factors The key success factors which should be considered by
project manager while performing project work are
mentioned below:
Timely delivery of project work
Communication in each and every stage among
stakeholders
Receiving timely payments
Controlling as well as monitoring fulfilment of
project at every stage
9

13.2.12 Approvals
In order to carry project work, it is very important for respective educational institutions
to take approvals from their faculties, administration, government, local authority and other so
that they can accomplish goal and objectives in an effective and efficient manner. Prior approval
is required to conduct different activities and operation of business.
14.2.13 Stakeholder Analysis
Stakeholder Analysis is defined as activities that are connected to identifying people who
are participating in project work and support it for long time period. This includes employees,
owner, creditors, suppliers, students, alumni, sponsors and many more. They assist business in
attainment of goal and objectives in an effective and efficient manner.
Stakeholders Why are they interested
in the project
Why they do not want
to invest in the project
What made them get
engaged with the
project
Students They are the stakeholder
who are included as
student in the category
studying in university. As
they are studying in college
to attain their life goal and
objectives. They are in
need of space for acoustic
panel which is small for
current number of students.
This is needed by them to
understand topic in better
manner as space is very
limited for large number of
students.
Students who are
studying in university
will remain in that place
for particular tenure of
their education (Law and
Chuah, 2019). As it is
impossible for them to
make such huge
investment for
redesigning and
developing space for
classes. For this reason,
they do not want to
invest in given project.
The development of
space help students in an
effective and efficient
manner as it provide
them better practical
knowledge about topic
which is difficult in
learning at less space.
Students who are
connected to that project
assist them for their
personal and
professional
development of their
career and growth in
most diligent manner.
10
In order to carry project work, it is very important for respective educational institutions
to take approvals from their faculties, administration, government, local authority and other so
that they can accomplish goal and objectives in an effective and efficient manner. Prior approval
is required to conduct different activities and operation of business.
14.2.13 Stakeholder Analysis
Stakeholder Analysis is defined as activities that are connected to identifying people who
are participating in project work and support it for long time period. This includes employees,
owner, creditors, suppliers, students, alumni, sponsors and many more. They assist business in
attainment of goal and objectives in an effective and efficient manner.
Stakeholders Why are they interested
in the project
Why they do not want
to invest in the project
What made them get
engaged with the
project
Students They are the stakeholder
who are included as
student in the category
studying in university. As
they are studying in college
to attain their life goal and
objectives. They are in
need of space for acoustic
panel which is small for
current number of students.
This is needed by them to
understand topic in better
manner as space is very
limited for large number of
students.
Students who are
studying in university
will remain in that place
for particular tenure of
their education (Law and
Chuah, 2019). As it is
impossible for them to
make such huge
investment for
redesigning and
developing space for
classes. For this reason,
they do not want to
invest in given project.
The development of
space help students in an
effective and efficient
manner as it provide
them better practical
knowledge about topic
which is difficult in
learning at less space.
Students who are
connected to that project
assist them for their
personal and
professional
development of their
career and growth in
most diligent manner.
10
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Faculty The faculty of University
has interest in project
assigned by their college to
invest and make bright
future of their students so
that they can make their
career. This help them to
gain good reputation and
value at university. The
investment is optional to
each and every faculty.
The faculty teaching in
university are less
interested because they
feel that they did not get
any benefits from such
huge investment. If they
find any benefits then
they will surely invest
and enjoy benefits.
Faculty are connected
with given project as
they are liable to teach
their student about
acoustic panels by
making their doubts and
queries to be clear so that
they would not face any
problem in future time
period.
3. Work Breakdown Structure
WBS is defined as integral part of project management in which large work is divided
into small parts to get work to be done in appropriate manner (Maria and et. al., 2016). Main aim
is maintaining control as well as coordination at each and every stage so that work can be
completed on given time. The different 20 activities which are categorised by QAHE project
manager are mentioned below:
1. Formulation of objectives
2. Proper market research
3. Selection of different ideas
4. Developing plan
5. Designing space
6. Developing space
7. Testing and conducting analysis
8. Evaluation of stages
9. Testing of market feasibility
10. Requirement of students
11. Purchasing land
12. Evaluation of space
11
has interest in project
assigned by their college to
invest and make bright
future of their students so
that they can make their
career. This help them to
gain good reputation and
value at university. The
investment is optional to
each and every faculty.
The faculty teaching in
university are less
interested because they
feel that they did not get
any benefits from such
huge investment. If they
find any benefits then
they will surely invest
and enjoy benefits.
Faculty are connected
with given project as
they are liable to teach
their student about
acoustic panels by
making their doubts and
queries to be clear so that
they would not face any
problem in future time
period.
3. Work Breakdown Structure
WBS is defined as integral part of project management in which large work is divided
into small parts to get work to be done in appropriate manner (Maria and et. al., 2016). Main aim
is maintaining control as well as coordination at each and every stage so that work can be
completed on given time. The different 20 activities which are categorised by QAHE project
manager are mentioned below:
1. Formulation of objectives
2. Proper market research
3. Selection of different ideas
4. Developing plan
5. Designing space
6. Developing space
7. Testing and conducting analysis
8. Evaluation of stages
9. Testing of market feasibility
10. Requirement of students
11. Purchasing land
12. Evaluation of space
11

13. Development of budget
14. Arranging activities
15. Monitoring of activities
16. Conducting activities for students
17. Developing space for students
18. Examining response of students
19. Hiring more staff members
20. Analysing overall effectiveness
12
14. Arranging activities
15. Monitoring of activities
16. Conducting activities for students
17. Developing space for students
18. Examining response of students
19. Hiring more staff members
20. Analysing overall effectiveness
12

13
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15.3.1 Critical Path Analysis
It is defined as technique that is required for proper mapping of each and every activities
which is necessary for completing project work. This helps in identification of time that is
necessary to complete all activities as well as dependencies on one another. Critical path is used
in setting realistic deadline for work and checking their progress on regular basis. This is useful
to perform following:
Assisting member of team to make better planning
Improving resource management of project work
Visualisation of sequence of Gantt chart that is used in shorten timescales.
16.3.2 Tree Diagram
It is defined as new management planning technique which represents about hierarchy of
tasks as well as subtasks that should be required to be complete and attain objectives. This begins
with one activity which branches into many and each of them branch into many.
14
It is defined as technique that is required for proper mapping of each and every activities
which is necessary for completing project work. This helps in identification of time that is
necessary to complete all activities as well as dependencies on one another. Critical path is used
in setting realistic deadline for work and checking their progress on regular basis. This is useful
to perform following:
Assisting member of team to make better planning
Improving resource management of project work
Visualisation of sequence of Gantt chart that is used in shorten timescales.
16.3.2 Tree Diagram
It is defined as new management planning technique which represents about hierarchy of
tasks as well as subtasks that should be required to be complete and attain objectives. This begins
with one activity which branches into many and each of them branch into many.
14

15

16
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17 Appendix 1- Detailed Budget
17
17

18 Appendix 2- Stakeholder Analysis
Stakeholders Why are they interested
in the project
Why they do not want
to invest in the project
What made them get
engaged with the
project
Students They are the stakeholder
who are included as
student in the category
studying in university. As
they are studying in college
to attain their life goal and
objectives. They are in
need of space for acoustic
panel which is small for
current number of students.
This is needed by them to
understand topic in better
manner as space is very
limited for large number of
Students who are
studying in university
will remain in that place
for particular tenure of
their education (Law and
Chuah, 2019). As it is
impossible for them to
make such huge
investment for
redesigning and
developing space for
classes. For this reason,
they do not want to
invest in given project.
The development of
space help students in an
effective and efficient
manner as it provide
them better practical
knowledge about topic
which is difficult in
learning at less space.
Students who are
connected to that project
assist them for their
personal and
professional
development of their
18
Stakeholders Why are they interested
in the project
Why they do not want
to invest in the project
What made them get
engaged with the
project
Students They are the stakeholder
who are included as
student in the category
studying in university. As
they are studying in college
to attain their life goal and
objectives. They are in
need of space for acoustic
panel which is small for
current number of students.
This is needed by them to
understand topic in better
manner as space is very
limited for large number of
Students who are
studying in university
will remain in that place
for particular tenure of
their education (Law and
Chuah, 2019). As it is
impossible for them to
make such huge
investment for
redesigning and
developing space for
classes. For this reason,
they do not want to
invest in given project.
The development of
space help students in an
effective and efficient
manner as it provide
them better practical
knowledge about topic
which is difficult in
learning at less space.
Students who are
connected to that project
assist them for their
personal and
professional
development of their
18

students. career and growth in
most diligent manner.
Faculty The faculty of University
has interest in project
assigned by their college to
invest and make bright
future of their students so
that they can make their
career. This help them to
gain good reputation and
value at university. The
investment is optional to
each and every faculty.
The faculty teaching in
university are less
interested because they
feel that they did not get
any benefits from such
huge investment. If they
find any benefits then
they will surely invest
and enjoy benefits.
Faculty are connected
with given project as
they are liable to teach
their student about
acoustic panels by
making their doubts and
queries to be clear so that
they would not face any
problem in future time
period.
19 CONCLUSION
The report concluded that project management helps manager in identifying their roles
and responsibilities for attainment of given project work. PID should be examined by manager in
most effective manner which includes time, budget, approach, key stakeholder and others.
Stakeholder analysis is the way of analysing requirement of people for conducting research
work. In order to attain project aim and objectives, work breakdown structure has prepared in an
effective and efficient manner.
19
most diligent manner.
Faculty The faculty of University
has interest in project
assigned by their college to
invest and make bright
future of their students so
that they can make their
career. This help them to
gain good reputation and
value at university. The
investment is optional to
each and every faculty.
The faculty teaching in
university are less
interested because they
feel that they did not get
any benefits from such
huge investment. If they
find any benefits then
they will surely invest
and enjoy benefits.
Faculty are connected
with given project as
they are liable to teach
their student about
acoustic panels by
making their doubts and
queries to be clear so that
they would not face any
problem in future time
period.
19 CONCLUSION
The report concluded that project management helps manager in identifying their roles
and responsibilities for attainment of given project work. PID should be examined by manager in
most effective manner which includes time, budget, approach, key stakeholder and others.
Stakeholder analysis is the way of analysing requirement of people for conducting research
work. In order to attain project aim and objectives, work breakdown structure has prepared in an
effective and efficient manner.
19
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20 REFERENCES
Books and Journals
Golini, R., Kalchschmidt, M. and Landoni, P., 2015. Adoption of project management practices:
The impact on international development projects of non-governmental
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Jiang, P., 2015, July. Project Management on Code Coverage Analysis. In International
Conference on Logistics Engineering, Management and Computer Science (LEMCS
2015). Atlantis Press.
Johnson, B. D., 2017. Application of systems engineering principles for analysis of utility
baseline development process. California State University, Long Beach.
Law, K. M. Y. and Chuah, K. B., 2019. Project Stakeholder-Task-File Triads. Project Action
Learning (PAL) Guidebook: Practical Learning in Organizations. p.143.
Maria, R. B., and et. al., 2016, July. Concurrent Structured Analysis SE method applied to a
solar irradiance monitor satellite. In INCOSE International Symposium (Vol. 26, No. 1,
pp. 630-644).
Mihic, M. M. and et. al., 2015. Project management maturity analysis in the Serbian energy
sector. Energies. 8(5). pp.3924-3943.
Siami-Irdemoosa, E., Dindarloo, S. R. and Sharifzadeh, M., 2015. Work breakdown structure
(WBS) development for underground construction. Automation in Construction. 58.
pp.85-94.
Susiawan, T. A., Latief, Y. and Riantini, L. S., 2019, October. Development of WBS (Work
Breakdown Structure) risk based standard for safety planning at seaport project.
In Journal of Physics: Conference Series (Vol. 1360, No. 1, p. 012007). IOP Publishing.
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Conference on Logistics Engineering, Management and Computer Science (LEMCS
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Johnson, B. D., 2017. Application of systems engineering principles for analysis of utility
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Mihic, M. M. and et. al., 2015. Project management maturity analysis in the Serbian energy
sector. Energies. 8(5). pp.3924-3943.
Siami-Irdemoosa, E., Dindarloo, S. R. and Sharifzadeh, M., 2015. Work breakdown structure
(WBS) development for underground construction. Automation in Construction. 58.
pp.85-94.
Susiawan, T. A., Latief, Y. and Riantini, L. S., 2019, October. Development of WBS (Work
Breakdown Structure) risk based standard for safety planning at seaport project.
In Journal of Physics: Conference Series (Vol. 1360, No. 1, p. 012007). IOP Publishing.
20

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