This report examines the human factors and strategic management practices of Qantas Airlines, focusing on the airline's approach to safety, employee behavior, and organizational change. The report analyzes Qantas' efforts to integrate human factors into their operations, including the assessment of employee competencies, the development of training programs, and the restructuring of the organization to address safety concerns. The study also reviews the impact of strategic decisions, such as those made by Alan Joyce, on employee relations and HR planning. The report highlights the importance of effective HR practices, including recruiting and performance management, in supporting organizational goals. Furthermore, it assesses the airline's focus on customer service and employee involvement in improving quality and operational efficiency. References to relevant research are included to support the findings and analysis.
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