This report examines knowledge management (KM) within Qantas Airways, a major player in the competitive airline industry. It begins by defining KM and its importance, then reviews relevant literature, including the WIIG and Nonaka models, highlighting their applications. The discussion section focuses on how Qantas can implement these models to enhance staff management, leverage IT systems, and build expert teams across departments like customer service and engineering. The conclusion emphasizes the critical role of effective KM in sustaining Qantas's operations by properly managing the staff's knowledge and work processes. The report underscores the importance of adapting KM strategies to maintain a competitive edge in the airline industry. The study also mentions the importance of information systems developed by Qantas Airways have been supported in a huge manner by the IT implementation of the organization.
![[object Object]](/_next/static/media/star-bottom.7253800d.svg)
