MGT502 - Business Communication: An Analysis of Qatar Airways

This business report provides an overview of Qatar Airways, a state-owned airline based in Doha, Qatar. It details the airline's history, starting from its initial operations in 1993 to its revamp in 1997. The report highlights Qatar Airways' services, divided into Qatar Aircraft Catering Company, Doha International Airport, Qatar Airways Holidays, United Media International, Qatar Distribution Company, and Qatar Executive. The report further discusses the cargo services, cabin crew excellence, and the use of natural gas to liquid fuel. The report concludes with recommendations for Qatar Airways, suggesting that they should also target the lower tier of society, as its customers, by applying the model of South West Airlines.

Qatar Airways
Business Report

INTRODUCTION
 Qatar Airways is State Owned Airlines
of Qatar.
 Headquarters are in Doha, Qatar.
 At present, Qatar Airlines has more
than 200 aircraft / fleet.
 Working in more than 150 destinations.

HISTORY
Qatar Airways had initially stated its
operation in the year 1993.
Thereafter, its launched its first airline
in the year 1994, using Boeing 767.
Qatar Airways had revamp its
operation under the supervision of
new management in the year 1997.

QATAR SERVICES
Qatar Airways has been divided into 4
categories for their services provided to
its customers.
Division of Qatar Airways
Cargo Service
National Gas to Liquid Fuel
Cabin Crew

DIVISION OF
QATAR AIRWAYS
The Division of the Qatar Airways are
appended below:-
Qatar Aircraft Catering Company.
Doha International Airport
Qatar Airways Holidays
United Media International
Qatar Distribution Company
Qatar Executive

CARGO SERVICES
Qatar Airways also delivers Cargo
Services through its aircrafts.
The Cargo Service can deliver up to
700,000 tones per year.
Qatar Airways operates such services in
different regions of the world like Asia,
America, Africa etc.

CABIN CREW
One of the important aspect of the
business is “Customer Satisfaction”.
The Cabin Crew is the one, who is
directly involved with the customers.
In 2009, the Cabin Crew of the Qatar
Airways was awarded with the best
Cabin Crew service.

NATURAL GAS TO LIQUID FUEL
Qatar itself has been largest exporter
of the Natural Gas.
The Qatar Airways were the first
passenger flight which had used the
natural gas to Liquid Fuel on its flight
from London Gatwick Airport to Doha
International Airport.