QCF 210: Occupational Relationships and Work Activity Information

This assignment solution addresses the key aspects of developing and maintaining good occupational relationships in the workplace, as outlined in QCF 210. It covers principles of equality and diversity, methods for encouraging goodwill and trust, techniques for informing relevant people about work activities, and the consequences of poor communication. The document also explores methods for resolving differences of opinion, encouraging questions and clarification, offering advice, and suggesting alternative proposals. Furthermore, it details the importance of clarifying information, promoting the adoption of changes, and the methods for investigating and assessing feedback from various information sources. The assignment also covers topics from multiple other QCF units related to work methods, site preparation, project monitoring, and ensuring work activities meet requirements, encompassing a comprehensive overview of effective workplace practices in a construction setting. The provided solutions are aimed to offer practical strategies for fostering positive working environments, efficient communication, and successful project outcomes.

Knowledge & Understanding Questions
Q1 Explain the principals of equality and diversity and how to apply them
when working and communicating with others (AC1.4)
In UK Kingdom to champion and define equity, human rights and diversity as
society’s values defining, the term “Equity and Diversity” is used. It promotes a
universal opportunity equality universally, giving every individual the chance of
achieving their potential leaving discrimination and prejudice. The way of applying
them at construction side:
i. From the top leading.
ii. Proper knowledge about consumer.
iii. Through being inclusive.
iv. Finding of supportive organizations.
Q2 Explain methods and techniques used and personal attributes required
to encourage and maintain working relationships that promote goodwill
and trust with relevant people. (AC1.3)
Personal attributes used and techniques and methods that are required to
boost up and maintain relationship as well as to promote trust are good in
construction area are mentioned bellow:
i. Maintaining trust within colleagues and team.
ii. Establishment of mutual respect.
iii. Acceptance of diversity.
iv. Practice of mindfulness.
v. Practice of open communication.
vi. Development of personal skills.
vii. Practice of active listening.
Q3 Explain the different methods and techniques used to inform relevant
people about work activities. (AC2.2)
Techniques and methods that are used to inform potential people about the
activities of work in construction site are mentioned bellow:
i. By developing, maintaining and encouraging relationship in the aim of
trust and goodwill promotion.
ii. Informing potential people about activities with the level of opportunity
attached with the urgency level.
iii. Practice of communication and advice giving as well as questioning
for comments or clarification to the potential people.
iv. Clarification of proposal and suggestion about alternative procedure.
v. Resolve opinion’s discrepancy to minimize trust in the aim of maintain
trust, goodwill and respect.
Unit QCF 210: Developing and maintaining good Occupational working relationships
in the workplace

Q4 Describe the effects of not informing relevant people with the expected
level of urgency. (AC2.3)
If the related people do not get informed about the expected level of urgency
in the field of construction site that the aimed project doesn’t get done, or it will take
more time than expected as the potential people who was needed to do something
that is more important at that moment would feel the tendency of pushing it away as
well as the supervisor class won’t be able to find out the cause of delaying or the
related labour class causing the delay. As a results, the recipient who is intended
complains to the instigator causing irritation in each and every project’s partitions.
Q5 Explain the different types of work activity related information and to
what level of detail the following people would expect to receive:
(AC2.4)
Colleagues: The guidance regarding the work would be done in the
construction site and Employers
Customers: The clients.
Contractors: The engineers.
Suppliers of products and services: Enterprise owners.
Other people affected by the work/project: The neighbouring sites.
Q6 Explain the methods and techniques of resolving differences of opinion
in ways that minimise offence and maintain goodwill, trust and respect.
(AC5.2)
Techniques and methods that are used to resolve the conflicts of opinion in
the aim of minimizing offence to maintain trust, goodwill and respect are as follows:
i. Prepare a resolution for the conflict-
a) Acknowledgement about the conflict.
b) Discussion about it with the team.
c) Acceptance of cooperative process.
d) Support open communication.
ii. Understanding about the situation-
a) Clarification of job position.
b) List assumption, beliefs and facts of every position.
c) Small group division and analyse.
d) Convene back into the same team.
iii. Reaching the agreement
iv. Prevention to the conflict-
a) Immediate dealing with conflict.
b) Open discussion.
c) Active listening practice.
d) Identification of assumption.

e) Stop the conflict from getting as a personal issue.
Q7 Explain the techniques of encouraging questions, requests for
clarification and comments. (AC3.2)
The leaders of the construction site activities adopts some strategies to
encourage the worker to take part in questioning, clarification request and
comments in order to an insight understanding of the workflows and issues, which
are:
i. Lead or advise the team with example.
ii. Focus not only on the questioning, but also on initiative.
iii. Listen properly to the answer of the question asked.
iv. Maintaining time and patience for the same.
Q8 Explain the different ways of offering advice and help to different people
about work activities, in relation to: (AC3.3)
Progress: The update regarding the construction.
Results: The building or the thing that was aimed to be constructed.
Achievements: Monitory and promotion about services.
Occupational problems: Security issues, danger of construction related
problem.
Occupational opportunities: Promotion and efficiency improvement,
knowledge gathering.
Health and safety requirements: PPE
Co-ordinated work: Team work and team efficiency.
Q9 Explain the methods of clarifying and suggesting alternative proposals
with relevant people. (AC4.2)
The methods of clarifying and suggesting alternative proposals with relevant
people follows few steps mentioned bellow:
i. Encourage, develop, and maintain relationship of work-stage in order
to maintain trust and goodwill.
ii. Detail information sending to the responsible people, about the insight
of work activities as well as the level of urgency.
iii. Offer proper advice to the concern people about activities of work and
for comment and clarification, encouraging the same for questioning.
iv. Clarification of proposal with concern people and discussion about the
alternative solution.
Resolve and analyse the options in the aim to minimize conflicts and to maintain
trust, goodwill and respect.
Q10 Describe the methods of suggesting alternative proposals. (AC4.3)
To suggest alternative proposal, some strategies are followed by the
responsible authority-

v. Encourage, develop, and maintain relationship of work-stage in order
to maintain trust and goodwill.
vi. Detail information sending to the responsible people, about the insight
of work activities as well as the level of urgency.
vii. Offer proper advice to the concern people about activities of work and
for comment and clarification, encouraging the same for questioning.
viii.Clarification of proposal with concern people and discussion about the
alternative solution.
ix. Resolve and analyse the options in the aim to minimize conflicts and
to maintain trust, goodwill and respect.