QHO532 Operations Management: Analysis of Berkeley Partnership

This report provides an analysis of current operations and quality management issues within The Berkeley Partnership. It begins with an introduction to operations and quality management, followed by a background of The Berkeley Partnership, a management consultancy firm. The report evaluates the application of operations and quality management theories and best practices, identifying challenges and current operations faced by the organization. It also explores the purpose and scope of these theories at a practical level, identifying management of quality challenges and chosen operations. Furthermore, the report explains managing quality approaches and continuous improvement applications at the organizational level, analyzing options for recommendations to resolve quality management and operations issues. The conclusion summarizes the key findings and recommendations for The Berkeley Partnership.

Current Operations &
Quality management
issue in The Bekerley
Partnership company

Table of Contents
INTRODUCTION ..........................................................................................................................4
MAIN BODY ..................................................................................................................................4
Operations and quality management...........................................................................................4
Background of the company( Berkeley Partnership)..................................................................5
Evaluate management of quality and operations theories and best practices in dissimilar business
manner by identifying quality management challenges and current operations faced
by an organisation................................................................................................. 6
Apply the purpose and scope of management of quality and operations theory in the situation of
practical level by identifying management of quality challenge and the chosen operations 8
Explain about managing quality approaches and about the continuous improvement application
at organisational level by analysing options for recommendations in which manner quality
management and operations issues can be resolved.....................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11
.

INTRODUCTION
Operation management refers to the process of majorly dealing with production whereas
management of quality is related to process of production vy asssuring satisfaction of customers.
Management of quality is basically the act of overseeing all activities ad tasks that needs to be
maintained the desired level of excellence (Acquier and et.al., 2019). It basically includes
creating quality planning and assurance, implementation and determination of a quality policy. In
the present report, Berkeley Partnership company is taken into consideration. Berkeley
Partnership is basically a management consultancy that supports an organisation to transform
under the most complex, challenging and high stakes circumstances in order to achieve their
ambitions. In the present report will cover analysis about operations and quality management
issues and also about the background of the company. The report will also cover discussion
about application of operations and quality management theory and also about application of
continuous improvement within the organisation and approaches for managing quality.
MAIN BODY
Operations and quality management
Management of operation is related business practices administration for creating the
highest level of efficiency which is possible with converting labour and materials into
goods and services in the efficient manner. It has been done to maximise the profit of an
organisation. Management of operation is majorly related with supervising, organising and
planning in terms of production manufacturing or the provision of services. This system is
basically the delivery focused which ensures that an organisation successfully turns inputs
to outputs in an efficient manner. There are two key terms which is associated with supply
chain management and logistics(Borlase ed., 2017). It is very difficult to understand global
trends in the management of supply chain for meeting out the demand of clients. Within
the logistics head, it is important to consider the use of resources as well as cost-
effectiveness. Operations management basically involves managing the processes and
operation of an organisation and there are certain functions performed by an operation
manager which basically includes product design, supply chain management, quality
control, forecasting and delivery management.

So operations management is very important in order to meet out the objectives and goals of an
organisation into result oriented manner. There are certain qualities in an operation manager
which includes coordination, organisational and people skills and must be tech savy as well.
Management of quality is a kind of act of overseeing the activities and tasks which are
required to maintain a desired level of excellence(Carroll and Helfert., 2015). Management of
quality can only be focused on goals of long term by implementation of initiatives of short-term.
Operations and quality management are among the strategies which is used by the survived
business organisation. Management of quality has four main components which includes quality
assurance, quality improvement, quality planning and quality control as well. It not only focused
on quality of products and services but also on the means to achieve it. It basically uses quality
assurance and control of processes as well as products to achieve more consistent quality as well.
Quality is majorly determines through the customer needs and also willing to pay for it. Within
the organisation it is necessary that to have proper quality management so that they can achieve
targets and objectives into successful manner.
` The image of a company builds through its quality of products and services offered by
the company for their customers. The people working within an organisation is majorly
responsible for delivery of quality of goods and services provided to their customers. On the
basis of quality management people can trust on that particular company and contribute in terms
of increasing revenue for the company.
Background of the company( Berkeley Partnership)
Berkeley Partnership is a consultancy of management level that supports an organisation
in transforming under the most challenging, complex and high-stakes circumstances to achieve
their ambitions. The company was founded in the year of 1990 and offers a different and
specialist approach to management consulting(Gou and et.al., 2017). They have offices in New
York and London as well and they have served both to international and local clients which is
seamlessly on both sides of Atlantic. The company's unique culture ensures that they are their
client's side when it matters on the most important level. Their shared values also provide with a
sense of purpose and belonging as well. In this manner, they can both fulfil their promise to
clients and support to each other as well.

They most importantly value to positive energy, simplicity and rigorous nature as well.
The people potential has been fulfilled through respectful, warm and open culture of belonging
as well. They also encourage for fresh thinking, perspective and diverse background as well.
They also constructive challenges which ensures that they stretch themselves at every
opportunity and also brings out the best ideas and selves to both work and play as well. People
are attracted to join the organisation through its supportive and collegial
environment(Intarakumnerd and Goto., 2018). They also work towards offering different
approaches to management consulting with their centre and clients front in all that they do.
Berkeley Partnership is majorly driven through commitment to quality and they focus on
creating strategies and delivering programmes that brings lasting impact and substantive for their
business. They also believe in terms of transformation and it should make a tangible which
endures differences and a kind of better place for the organisation to meet out the future
opportunities and challenges.
In order to produce results, they have deployed small teams who are highly experienced
management consultants in their key roles within the clients business. They also partner up in
terms of realising their ambitions. Stakeholders also bind together by working as an extension of
leadership team and also drive cross organisation activity. In their heart of business is the client
relationships in terms of long term manner(Liu and et.al., 2016). Their mostly work comes from
repeat business and referrals. Clients are also interested in terms of working on repeated basis
because they know that they can count on overcoming the results and challenges as well. They
are trusted consultant partners who are focused on securing the best learning outcomes for them.
They deliver consulting services to household, multinational and smaller organisations as well
which is spanned across the range of sectors and business issues as well.
Evaluate management of quality and operations theories and best practices in dissimilar business
manner by identifying quality management challenges and current operations faced by an
organisation
The main operation management theory revolves around Six sigma and lean
manufacturing theory. It is an approach which focuses towards quality and the particular word
“six” references towards the control limits and they are majorly place on six standard deviations
from the normal distribution mean.

Within the company, every six sigma project has a defined step sequence and financial
targets as well such as reducing costs and increasing profits. The tools which has been used in six
sigma process basically includes potential defect calculations, trending charts and other ratios as
well. Another theory which is concerned with operation management is lean manufacturing and
it is systematic method eliminating waste within the manufacturing process(Marello and
Helwege., 2018). The theory of lean is basically concerned with waste which is created through
overburdening or uneven workloads. The main theory of quality management is about the
continuous improvement and team involvement as well. Under continuous improvement theory,
the organisations who are using total quality management system engage in incremental
improvements continuously to affect the quality of business processes and products.
This kind of approach basically requires employees to strive for zero defects and
efficiency in all the processes. The continuous improvement activities basically seeks for areas
which require improvement in a proactive manner. Under team involvement where companies
provide training in different techniques, tools and concepts of quality management system to all
employees. The companies who are majorly focused on quality management create an
atmosphere of team work and also empower workers to take the initiative in order to improve
quality and processes.
In context to best practices there are certain challenges of quality management and
operation management which is faced by an organisation. In context to the company, the major
challenges faced by an organisation is related to excess documentation, new competition ,
changing client behaviour and cybersecurity as well. The company has to always ready with new
plans and ideas in order to convince their customers. They have to face challenge in terms of
convincing the customers because its not easy to fulfil the requirements of clients in an
appropriate manner(Messina., 2017). The major challenge is related to cybersecurity because it is
a very difficult task to maintain the security of data and confidential information into appropriate
manner for longer period of time. The main operational work of Berkeley partnership company
is about helping the organisation in order to address challenges across the full business change
and transformation cycle as well from strategy to delivery. So these are the challenges and
operational working of Berkeley partnership.

Apply the purpose and scope of management of quality and operations theory in the situation of
practical level by identifying management of quality challenge and the chosen operations
The purpose of applying operations and quality management theory on organisation level
is that it supports an organisation in terms of increasing its efficiency and also achieve greater
consistency in tasks and activities as well(Metrick and Yasuda., 2021). Theory helps an
organisation for increasing the efficiency of the process and also improves the usage of time and
other resources as well. It also help in terms of increasing the customer satisfaction level as well.
These theories also help in terms of empowering employees, building team atmosphere and also
focus on the voice of the customers in order to deliver qualitative services to their customers on
timely basis.
By applying continuous improvement theory on organisational level which is Berkeley
Partnership where this kind of approach requires employees to strive for efficiency and zero
defects in all the processes. With the application of this theory it is easier to identify the loop
holes of the whole process and also it help in terms of guiding about the measures which needs to
be adopted for improving the way of working of the whole process. The lean theory help in terms
of eliminating those steps and parameters which is not required into the whole process. When
unrequired steps are removed from the whole process then it is easier to increase the speed of
working of the whole process of Berkeley Partnership company(Miller and et.al., 2015). Under
team involvement theory of quality management, the major dependency is on the people working
in order to improve quality and processes. By the application of this theory, every kind of people
and every position people get involved into the whole process for proper working of the whole
organisation.
With application of this theory, people also make clear about themselves in terms of tools
, techniques and concepts as well. Due to this reason their process becomes faster and also they
can satisfy their customers into positive manner with result-oriented approach. With effective
working of all team members it is easier to achieve tasks on daily basis and can also achieve
targets into the result-oriented manner. By applying this theory the level of quality of giving
services has been reached to a next higher level so the application of these theories help in terms
of overcoming the challenges and operations part of the whole organisation.

Explain about managing quality approaches and about the continuous improvement application
at organisational level by analysing options for recommendations in which manner quality
management and operations issues can be resolved
At organisational level, Kaizen approach can be used for managing quality. Under this
approach, a kind of culture has been created for continuous improvements where all employees
are actively engaged in improving the company. The culture has been natured through organising
events which is focused on improving specific areas of the company. There are five components
of Kaizen approach and these components are of the following:
 Collaboration
 Individual Duties
 Improved Confidence
 Quality circles
 Ideas for development
Kaizen approach has been executed because if organisation is reluctant towards doing
experiments or adapting new ideas. This approach has been utilised for setting up new practices
with negligible exertion. Through this approach work process can be improved and undertake the
executive by separating the goal into sub destinations which are simpler to accomplish. Through
this approach, threats has been eradicated and going towards the target in step by step manner.
This approach is also helpful in terms of boosting the workers at their work station. Through this
way and by support of this approach quality can be managed into effective manner in the result
oriented manner.
The application of continuous improvement at organisational level can be possible
through following certain steps and it is defined into the following manner:
First of all it is important to choose small manageable improvements and big goals are not great
motivators. Then in the further step it is important to ask for feedback and by asking for feedback
is an important way for improvement (Tung., 2016). In the further step, it is important to remain
open and receptive to feedback and also conduct self assessment as well. At the end in the last
step it is important to work as a team.
It has been recommended that quality management issues can be resolved through
implementing the software solution which can retain documented information which is as

required by the standard. It can also be resolved through without having the detailed manuals and
other documents as well. A software named as Assigner can serve this purpose in the exact
manner. It has also been recommended that these issues can be resolved through putting the
system in the hands of many rather than in the fewer ones. It is also important to eliminate the
unnecessary documents which slow down the whole process of working. These are the ways
through which quality and management issues can be resolved into positive manner in the result
oriented manner.
CONCLUSION
The above stated report concludes that operations and quality management issues act as
an important role in terms of further growth and development of an organisation. It has been
concluded that every organisation has some quality issues and operational part issues as well
that's why it is necessary that it should be resolved on priority basis. There are certain theories of
quality management and operational theories which plays an important role in terms of executing
the results into appropriate manner. The application of these theories at organisational level is
very important in order to improve the efficiency of the whole process of working. So
application of these theories support in terms of further development and growth of an
organisation into result oriented manner. So quality management and operation of an
organisation should be effective in terms of achieving the organisation vision.

REFERENCES
Books and Journals
Acquier and et.al., 2019. How to create value (s) in the sharing economy: Business models,
scalability, and sustainability. Technology Innovation Management Review, 9(2).
Borlase, S. ed., 2017. Smart grids: infrastructure, technology, and solutions. CRC press.
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applicability of capability maturity models. Journal of Enterprise Information
Management.
Gou and et.al., 2017. Analysis of various security issues and challenges in cloud computing
environment: a survey. In Identity Theft: Breakthroughs in Research and Practice (pp.
221-247). IGI global.
Intarakumnerd, P. and Goto, A., 2018. Role of public research institutes in national innovation
systems in industrialized countries: The cases of Fraunhofer, NIST, CSIRO, AIST, and
ITRI. Research Policy, 47(7), pp.1309-1320.
Liu and et.al., 2016. Decision making for the selection of cloud vendor: An improved approach
under group decision-making with integrated weights and objective/subjective
attributes. Expert Systems with Applications, 55, pp.37-47.
Marello, M. and Helwege, A., 2018. Solid waste management and social inclusion of
wastepickers: opportunities and challenges. Latin American Perspectives, 45(1), pp.108-
129.
Messina, P., 2017. The exascale computing project. Computing in Science & Engineering, 19(3),
pp.63-67.
Metrick, A. and Yasuda, A., 2021. Venture capital and the finance of innovation. John Wiley &
Sons.
Miller and et.al., 2015. Resources and innovation in family businesses: The Janus-face of
socioemotional preferences. California Management Review, 58(1), pp.20-40.
Shaheen, S. and Cohen, A., 2018. Is it time for a public transit renaissance?: navigating travel
behavior, technology, and business model shifts in a brave new world. Journal of Public
Transportation, 21(1), p.8.
Tung, R. L., 2016. New perspectives on human resource management in a global context.
Journal of World Business, 51(1), pp.142-152.