PPMP20013 Project Management Report: Quality Assurance and Processes

This report, part of a Project Management course, explores the significance of quality assurance and control in project management. It delves into the application of tools and techniques for investigating and describing project processes, including those related to developing new workings, facilities, equipment, and processes. The report highlights the importance of quality manuals in guiding quality focus and objectives within organizations. It also outlines the major processes of quality assurance and control, such as identifying key customer groups, implementing continuous improvement, and measuring results, while also providing a framework for project justification, tenders, contracts, and selection criteria. The report references key texts in the field of project management, including Kerzner (2013) and Levy (2012), as well as Konieczka and Namiesnik (2016), to support its analysis and findings.

(M Mudabbir Ahsan) / (12047786) - PPMP20013 Course Portfolio for Week (5)
Learning
outcomes of the
course
Description oftopics
including reading
samples
Learnings from your experience Supporting
documentation
including your
prior learning
2. Discuss the
relevance of tools
and techniques for
investigating and
describing project
process related to
developing new
workings, facilities,
equipment, plant
and processes or
maintaining
existing facilities
and equipment.
Week 7: Define and apply
quality assurance and quality
control.
Levy (2012) Chapters 11.
AS/NZS ISO 9004:2011 Managing
for the sustained success of an
organization - A quality
management approach.
I have learned that quality assurance as well as quality control tools and
techniques are generally utilized in the project for enhancing as well as
maintaining the quality of the offerings. There are number of methods as well as
techniques utilized by the organization for achieving as well as maintaining
required level of quality in different work processes including development of
various activities of the project, facilitating equipments as well as planting
various processes in order to maintain present facilities as well as equipments. I
have learned that the quality manual of the organization helps in outlining the
quality focus as well as objectives in the organization. In addition to this, the
quality manual also provides quality related guidance to different departments
and functions.
Konieczka, P. and
Namiesnik, J.,
2016. Quality assurance
and quality control in the
analytical chemical
laboratory: a practical
approach. CRC Press.
3. Present and
interpret major
processes that are
based on sound
policy,
information, and
research that
enable project
justification,
tenders, contracts,
and selection
criteria to occur in
an asset rich
Week 7: Define and apply
quality assurance and quality
control.
Levy (2012) Chapters 11.
AS/NZS ISO 9004:2011 Managing
for the sustained success of an
organization - A quality
management approach.
I have learned that the major processes of quality assurance as well as quality
control are as follows:
 Identification o key customer groups
 Identification of customer feedback
 Implementation of continuous improvement
 Selection of quality management software
 Measuring results
It is identified that the steps or processes that are identified by me helps in
enabling project justification, tenders, contracts as well as selection criteria.
Kerzner H. (2013) Project
Management: A Systems
Approach to Planning,
Scheduling, and Control,
11th Edition. Hoboken,
USA: John Wiley & Sons.
1 of 3

(M Mudabbir Ahsan) / (12047786) - PPMP20013 Course Portfolio for Week (5)
Learning
outcomes of the
course
Description oftopics
including reading
samples
Learnings from your experience Supporting
documentation
including your
prior learning
organisation.
2 of 3

(M Mudabbir Ahsan) / (12047786) - PPMP20013 Course Portfolio for Week (5)
References
Kerzner H. (2013) Project Management: A Systems Approach to Planning, Scheduling, and Control, 11th Edition. Hoboken, USA: John Wiley & Sons.
Konieczka, P. and Namiesnik, J., 2016. Quality assurance and quality control in the analytical chemical laboratory: a practical approach. CRC Press.
Levy S. M. (2012) Project Management in Construction, 6th Edition. USA: McGraw-Hill.
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