This project proposal, submitted for an HNC/HND in Business Management, focuses on identifying ways to improve the quality of care services in healthcare settings, specifically using Ramsay Healthcare UK as a case study. The research aims to understand the types of care services provided, identify challenges faced by care professionals, and determine methods to enhance service quality. The proposal outlines the research objectives, questions, and the reasons for selecting this topic, emphasizing its relevance to knowledge of care services and challenges. It includes a literature review that covers different types of healthcare services, challenges faced by care professionals (such as work overload and limited resources), and ways to improve service quality (such as hiring trained personnel and focusing on patient engagement). The proposal also details the research activities, ethical considerations, and data storage procedures, ensuring compliance with ethical guidelines and data protection regulations. The student plans to use interviews and questionnaires to collect data, and will obtain informed consent from participants. The project emphasizes the importance of confidentiality and data security throughout the research process.
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