University of XYZ: Quality Management in a Care Setting Report

This report provides a comprehensive overview of quality management within a care setting. It begins by defining quality management and its significance in healthcare, emphasizing its role in enhancing patient outcomes and satisfaction. The main body presents a detailed case study illustrating the impact of care settings on achieving optimal results for service users, particularly in the context of a healthcare facility managing patients with varying conditions, including those suspected of having a virus and disabled individuals. The analysis highlights how effective team management, proper allocation of tasks, and outcome-based care contribute to positive outcomes. The report also examines the Belbin theory model for team development, focusing on action-oriented roles such as Shaper, Implementor, and Completer Finisher, and their contributions to team effectiveness. Furthermore, it explores motivation theories and the reflective model, offering insights into improving care practices and addressing challenges such as communication issues and the involvement of family and friends. The report concludes by summarizing the importance of quality management in healthcare and its impact on achieving desirable outcomes for service users, as well as the challenges faced and the benefits of outcome-based care.

Quality Management in a
Care Setting

Table of Contents
INTRODUCTION...........................................................................................................................3
MAINBODY...................................................................................................................................3
A case study.................................................................................................................................3
Team development and Motivation theory..................................................................................7
Reflective Model.......................................................................................................................11
CONCLUSION..............................................................................................................................12
RFEERENCES..............................................................................................................................13

INTRODUCTION
Quality management can be defined as the procedure of overseeing overall activities and
tasks which is required to maintain a desired level outcome. it encompasses the determination of
a quality policy, developing and implementing quality planning, quality control and quality
improvement. Quality management plays essential role in health care sector in order to offering
high quality care to the user. It also supports to improveproductivity and potential of services
which are offered in health care sectors. Quality managementhelps to enhance effectiveness of
treatment and leads patient’s satisfaction by offering high quality care. The brief study of the
report supports to understand role of care setting to achieve best possible outcomes for the users.
MAINBODY
A case study
Care setting is the most important part of health care sector because they have primary duty to
give better quality services to the service users so get desirable outcomes for the users and care
takers as well. Health system gives high contribution to lead outcome-based care because they
believe to give best possible care to their communities. Let’s discuss about significance of
quality of care in health care sector. Reduction in morality can possible when care
takersprovides health facilities to those patientswho needs emergency care for managing
maternal complication and high care for small and sick new born baby (Al-Jubouri and Al-
Jubouri, 2019). Morality take place due to several reason such as inadequateor unhygienic
infrastructure, lack of competent, poor quality of medicine and lack of availability of health
facility poor clinical compliance and practice. To decline rate of morality requires to improve
quality of care and patient safety as well. When emergency maternal patients get good quality
pharmaceutical and health care services timely that automatically leads best outcome for the
service users and care takers as well.
There is a case which helps to understand significance of care setting for achieving the
best possible outcomes to user off service in their care (Angelis, Wattand Macintyre, 2018).
There is a current case for corona virus patients which requires high quality care services from
care takers and doctors as well. There is a health care hospital which offers different type of
services such as emergency care services, forensic, laser treatment and others. Police takes four

people from airport because they come from different countries. Police suspects people can be
infected from corona virus. Where care takers allocate them in separate room. While doctors and
nurses come to them by putting gloves and masks as well and keep them for checking period.
The four people who are suspected to infect from corona virus are too scared cause checking and
all. A person was disabled person from four people so he needs care from service department.
Initially care takers makes people comfortable so that they can keep clam instead of pressuring
themselves. The management team of hospital assigns different task to each department to tackle
situation and gets best outcomes of the care. Primary testing is performed by nursing staff such
as take sample of their blood, checks their BP, diabetic level, viral test as well. While quality
control team analyse overall samples by using chemicals. Care takers plays essential role in
meanwhile period. They give care service to four people till then result doesn’t get. Doctor finds
two patients suffers from cold and fever while two people shows normal symptoms (Bai,
Meredithand Burstein, 2018). Senior team classified them in different rooms and gives different
services thorough health care system. When testing team tests overall sample and announce
result that two patient has symptoms of corona positively but one patient shows symptoms but he
is not confirmed while a person who is disabled is properly negative. Based on the results health
acre team takes different task to perform their duty well form and leads best outcomes without
interrupting other patients who are already admitted in the hospital. Let’s talk about two patients
who are actually finds positive from corona virus are kept in isolation room to check their daily
activities and effectiveness of pharmaceutical care (Papp, 2018).
Nursing staff gives pharmaceutical and health care services to both patient and provides
them basic but essential care like proper sanitized room, hygienic room and food on time.
Nursing staff provides medicines also to the patient on time as prescribed by pharmacist. While
one patient who has fewer symptoms of corona virus but that can consider into normal cold as
well, keeps him in monitoring room so that can measure it’s action. This patient keeps in
monitoring phase for 14 days where care takers provides him proper care like medicines and
health care services. In addition, care takers build good relationship with the patient which helps
him to maintain their wellbeing instead of worrying. They also report doctor about his medical
condition on time by keeping record about their behavioural and biological changes. care takers
observe patient needs family supports because he feels socially isolatedhimself. The last patient
who is disabled and normal but keeps him for retesting for 14 days offers good quality care

service by different care takers. Quality management team classifies care takers in different
group so that they can performdifferent task well form. Care takers focuses on disabled young
who needs better quality care services instead of resting. Where care taker perform vital role by
understanding needs and preferencesof disabled young and supports them to communicate
effectively. Even they involve their parents and family relatives to communicate telephonic to
the disabled person so that easy to make that person healthy and gets desirable outcomes. Thus,
care takers perform different tasks well form but when doctor tests four patient in given time
period. Where medical team gets two expected result while one is demotivated result.The two
patient who suffers from coronavirus gets desirable outcomes by doctor because care takers
gives outcomes-based care to them.One person who is disabled person gets best outcomes
because redeem his condition and gets negative report. While fourth patient who shows negative
symptoms but finds out undesirable outcomes. it means he is medically detected corona infected.
On the basis of results can be interpreted that care two groups of care takers gives high quality
services and wares doctor about their action regular basis which causes gets desirables outcomes
(Nelson Swaminathanand Brigden, 2016). while one group of care takers who gives care service
but doesn’t give that kind which he needs such as care, supports, parents supports and daily basis
report leads undesirable outcomes. In addition, doctors also don’t give proper attention of his
health.
On the basis of case study helps to understand that care setting is responsible for getting
desirable outcomes for users survives. By the case study is analysed that hospital is enriched with
good quality management team, staff, health care system, pharmaceutical care system. Due to
less attention of a group of take care and doctor leads negative result which causes service users
and other people comes in danger zone because service user who shows negative symptoms but
due to inadequate care (Belcher, 2020). While other two service users show positive for corona
virus gets negative result means they get outcomes-based care which leads desirable outcomes
within hospitals. Thus, it is easy to care setting helps to achieves the best possible outcomes for
service users.
There are several benefits of outcome-based care such as:
Delivers health and care services to meet patient needs

To achieve best outcomes of care, understand needs of users by care takers initially for
example there is a patient who suffers from viral fever that time requires good health facilities so
that can detect about virus characteristics. Then care takers understand like patient needs to care
compliance and pharmaceutical compliance as well. By observing overall condition of patients
or service users easy to offer good quality care which leads desirable outco0mes for both service
users and care takers. Care takers builds good relationship with the service users which maintains
their wellbeing and informs them about their health on time. Good quality care service and
pharmaceutical care facility improves good experience between users and service users as result
gets desirable based outcomes. Outcome based care leads two advantage first service users get
well soon while care takers gets good incentives due to achieves good outcomes in patient health.
Challenges experience while implementing outcome-based care practices
There are several challenges which are faced by care takers while implementing their
practices.
Lack of health care system:Most of the care takers faces this issue while offering care services
because they don’t get sufficient pharmaceutical facility so that they can give medicine on time
along with care service. Inadequate infrastructure causes faces difficulties to manage large
number of patients in single room. Poor documentation team practice causes unable to get proper
detail about individual patient within workplace which leads difficulties to understand their
requirements. This is the main reason which act as obstacle to offer outcome-based care services.
Communication issue:Care takers gets big challenge while communicating with service users
because several are depressed and afraid and arrogant type so they needdifferent type care
services like care takers initially understand attitude of patient for care services and towardstheir
health so that easy to access to understand their needs (Connolly, 2016). Most of the time some
patient whose mental health is not stable or mentally disabled person, in that situation care takers
have to analyse their mental condition which helps to implement outcome based care to patient.
Convenience family and friends:It is another obstacle which is faced by caregivers. For
example, most of the time family and patient resist to give support to the patient. In that state
caregivers have to convenience patient’s family to give meet with the patient time to time and

make them feel happy which maintains their wellbeing and leads desirable outcomes (Wells and
et.al., 2018).
Thera are the challenges which are often faced by caregivers at workplace and act as obstacles in
their practices while implementing at workplace. The main goal of the caretakers to give high
quality services which leads effective result within workplace.
Team development and Motivation theory
Belbin theory model is the best framework which is used for team development. Quality
management can apply this model for developing good caretakers’ team within workplace.
Belbin theory model contains nine role which helps to develop a good team but it is classified
into three forms which are described below:
Action-oriented roles
The main aim of the action-oriented role to improve team performance by putting
creative ideas, effective action and achieves in defined time period. These roles are not only
supportingcare takers to redeem their performance by giving high efforts in the performance but
also helps quality management to achieve outcome-based care within workplace. There are three
action-oriented roles such as:
Shaper: To lead effectiveness in team performance provides important guidance to ensures that
the team follows the direction and improving their performance and doesn’t lose their focus due
to personal reason or weakness (Garabedian and et.al., 2019). The major strength of the action is
that it makes team dynamic, potential to overcome their obstacles and manage their stress at
workplace which is highly important for caretakers and social care because they have to tackle
different patients which can leads mental depression. The major weakness of the action is that
team can easily provoke by others as result can affects their performance negatively.
Implementor:Management makes team reliable and highly practice by improving their decision-
making process which helps them to turns ideas into action and develop work which leads
desirable outcomes within workplace. It is another role which is leads self-control and
disciplinein teamthat can consider as a major strength.But it contains a demerit such as this role

can be inflexible and can reduce potential of team to give response on new opportunities
abruptly.
Completer finisher: Team is monitored by management for gathering smaller details and assures
that things are done effectively. Quality care management develops team in that manner that
individual team member can prefer to tackle overall tasks itself and with the team. The major
strength of the role is that team meets it’s obligation and achieves goals which are primarily
decided. This role of team leads slow response for upcoming opportunities and just focus on
overperfection which needs to avoid.
People oriented roles
People oriented roles leads people and their ideas together so that maintains their
wellbeing and leads desirable outcomes in the performance. it includes three roles i.e.
coordinator, team worker and resource investigator which is more important to develop team.
Coordinator:it is important role which is needed to build team and leads high communication
between team member. In the role needs to focus on the team’s objectives from the workplace
and their duties so that can meet their aims (Glazerand McGuire, 2017). By meeting objectives
of the team inspires team member to perform with high efficiency so that gets high achievement.
Such kind coordination leads confidence, talents among the team and clarifies allocated goals.
High coordination of team member leads dependency on each other which is not good for the
team.
Team worker: It is another role of management which is performed to lead strength in team and
it’s member for their skills. Team workers organizes training and development classes so that
individual learns new skills and improves their working efficiency at workplace. Thus, team
worker provides supports to team member for improving their skills (Van Eenoo and et.al.,
2016). Team worker plays essential role in team development by listening them properly.
Sometimes team worker faces various conflicts while developing team due to lack of
understanding between team member.
Resource Investigator: It is another role of leader which is performed to implement creative
ideas. Management of the team organizes different ideas which leads self-actualization of team

member and leads effectiveness in their working performance. Resource investigator is
enthusiastic type and explores possibilities by develops contact with outsiders. Resource
investigator needs to develop different opportunity which keeps team enthusiast but in reality, it
is not followed.
Thought oriented roles
It is essential role which supports to analyse option or views of different people and
offers technical expertise so that improves team performance within workplace. it is quite
effective role which is adopted by quality care team management to align caretakers’ team
wellform.
Plant:Management is act plant ho always comes up with innovative idea and gives ground
breaking solution so that easy to motivate team to give high efforts in their working efficiency
and works in a team. Here management act as creative, imaginative type who encourages it’s
team member to create some creativity, free thinking and generates such kind ideas which leads
future benefits within workplace and raises good will of health care sectors. Even management
involves team member in decision-making process which leads effectives result in decision-
making process. The major weakness of the plant leader is thatthey highly ignore risk or
incidents.
Monitor evaluators: Quality care management act as monitor which is require for workplace
because when manager strictly analyse overall prospects like strategies, decisions and judge
accuracy that leads effectiveness in team performance. sometime, lack of guidance can lead
critical issues in team coordination (Guoand et.al., 2019).
Specialist:it is another role where management prepare themselves as single minded, self-
dedicating and offers specialist knowledge. Leader inspires team to become self- starting or
dedicating nature so that can take decision own in the absence of team leader. Weakness is to
requires high maintenance and self-inspired typecapability.
Maslow’s Theory
It is motivation type theory which is based on the hierarchy of needs. The model contains
five type needs which is basic but essential for the people when they offer their service at

workplace. Physiological needs are good working condition, air conditioning etc. which are
considered into more basic and maintains their wellbeing while working in the workplace
(Karageorgos and et.al., 2017). when the employee doesn’t get proper siting arrangement and
refreshments keeps their mind disturb. Safety needs includes job security, workplace safety etc.
which is most important for the employees because when they feel themselves at workplace then
can give high performance and can give extra hours except working hours to complete task over
the time. Belongingness and love needencompasses friendship, open communication, team
leader support etc. are physiological needs which are important for employees because it
maintains their wellbeing with workplace and leads healthy working environment. Esteem needs
are respect, recognition, incentives etc. leads motivation in employees to give better quality in
their work which leads better outcomes within workplace.self-actualization is the last stage of
hierarchy needs which leads self-satisfaction in employee for their job and motivates them to
give high performance. this model leads high profitability within company by retaining prolong
time but leads competitive disadvantage (Vera and et.al., 2019).Quality care management can
implement the Maslow’s theory to motivate their team members to give high performance and
increase turnover of employees.
Continuous quality improvement (CQI) Tools
It is quality improvement procedure which is used in care setting so that gets high quality
care services at workplace through care takers. It is management software type tool which
supports to analyse data and requires to collect data. Quality management takes CQI tools which
are discussed below:
Planning:Quality management initially consults with health care and social care sector’s
mission. On the basis of mission statement develops strategies aligning priorities of care.
Management involves number of people who involves in the care setting so that can understand
significance of mission and can assigns different tasks among the other management. Flow chart
is used by quality management which helps to continues improvement in the strategies so that
critical consideration doesn’t take place (Karlsson, 2016).
Data collection: Quality management collects data from above phase so that can estimate about
outcomes. ETQ software helps by quality management to collect different data which can lead

organization in outstanding position and can improve quality of care.it is expensive software
which is not easy afford by health and social care sector.
Data analysis: when data collected through both CQI tools then analyse it so that can elect
appropriateinformationwhich helps to meet mission of the heath care organisation,
Implementation:When accurate data is collected and accessed then put into plan for action. So it
can take into practical steps towards developing program and services. By the phase implements
plan in the heath care sector so that can meet organization’s objectives.
Process analysis:It is quality improvement process where analyse overall procedure from
beginning to end so that easy to access on mistakes and overcomes by improving quality of care
and performance of care takers which helps company to give better quality care to service user
next time.
Continuous quality improvement tools play essential role within social care and health
care sectors because it is not improving quality of care services but also leads outcome-based
care for the service users. The major disadvantage of the CQI tool is this it is time-consuming
process and costly. In addition, it requires high maintenance which is not possible in health and
social care sectors (Liand et.al., 2018).
Reflective Model
Gibb’s reflective model supports people to analyse that what they did well and how they
can do better in the future. it is proposed by Graham Gibbs in 1988 who gives structure of
learning from the experience. It is completed into six stages such as description, feelings,
evaluation, analysis, conclusion and action plan. I use reflective model to evaluate strategies,
system structure which is used in health care and social care practices for promoting diversity of
service users through six stages which are explained below:
Description:I analyse most of the health care and social care sectors keeps different policies for
service users so that can give outcome-based care.There is an example of NHS which helps to
u8nderstand about strategies. National health services are located in England but offers
worldwide services that why keeps diverse services for the users. Health care program strategy
conducts by NHS to give health care and social care support to service users. I analyse NHS

classifies itself into two category local and national level (Mahmoud and et.al., 2019). Local
level NHS follows NHS foundation trust which offers hospital, mental health, social care and
primary care services. Another is Clinical CommissionGroups which offer local care services
while the department for health offers national level social care services.
Feeling:when I observe about health policies and care services which are offered by healthcare
and social care centres. I findthere are several policies which are not effective for service users. It
is needed to improve such as the person who is disabled needs to give better care service and
treats them better which helps to maintain their wellbeing. UK’s government should give high
funds to NHS so that they can apply effective strategies for offers high quality social and health
care services (Mawere and et.al., 2016).
Evaluation: The strategies, systems and structure used in healthcare practises to promote rights,
duties and diversity factors among all service users at England are highly advanced, While
researching about the various parameters in this report i evaluated various scenarios of
development, growth in working efficiency in all health department officials be it doctors nurses
or medical staff members. They are highly skilled and advanced to deliver strong medical
facilities to all patients and service users at hospitals, and are trained with new technology usage
standards which enable them to function highly innovatively.
Action plan: I gained various insights on the working scenario of healthcare practises and social
working standards among various departments at hospitals, which helped me in developing my
medical knowledge too. Further these skills and diversity factors among service users can be
developed by training nurses, motivating people to safeguard hygienic patterns and more
importantly build internal strength of curing all age group patients. Action plan is formulated on
various future growth parameters which can be constructed with high development towards
gaining advanced technology standards, new machinery which will facilitate all service users to
get their treatments effectively. There are various skills and potentialities which needs to be
developed within the internal staff at hospitals to deal with aged population , leverage promotion
among all people which will enable long legacy nd goodwill establishment (Tawanwongsri, and
Phenwan, 2019).