Comprehensive Report: Quality Deployment Functions and Problem Solving

This report delves into the application of Total Quality Management (TQM) principles, specifically focusing on quality deployment functions and problem-solving processes within the context of Domino's Pizza. It examines the selection and implementation of tools such as Quality Function Deployment (QFD) and problem-solving techniques to address operational challenges, declining sales, and other issues faced by the company. The report highlights the importance of customer needs, employee training, and strategic decision-making in achieving TQM goals. It provides a comprehensive analysis of how these tools can be utilized to improve business performance, enhance customer satisfaction, and foster a culture of continuous improvement. The report also explores the steps involved in implementing QFD and a structured problem-solving process, offering insights into how businesses can effectively address challenges and achieve sustainable growth. The report references relevant academic sources to support its findings.

Running head: Description of quality deployment functions and problem solving process 1
Total quality management
Description of quality deployment functions and problem solving process.

Description of quality deployment functions and problem solving process 2
Contents
Total quality management...........................................................................................................................3
Selected tools and techniques......................................................................................................................3
Work of two quality management tools.......................................................................................................3
Address the challenge..................................................................................................................................4
Implement the use of the selected tools within the Dominos.......................................................................5
References...................................................................................................................................................7

Description of quality deployment functions and problem solving process 3
Total quality management
Total quality management tool is considered as the total productive maintenance which
demonstrates the approach of management to long term success by customer satisfaction. In the
effort of total quality management, all members of the organization involve in the process of
improving of the products, culture and services (Youssef, Youssef & Ahmed, 2014). Domino’s
Pizza Enterprise has the largest chain of Pizza in Australia in terms of networks sales and
network store number as well. It has been analyzed that it is the largest franchisee in the world
for the brand of domino’s pizza.
Selected tools and techniques
Quality function deployment and problem solving process are the two total quality
management tools which are selected in the domino’s pizza. These two tools have been chosen
because quality function deployment is the easiest way for a group to build a multiple ideas
about the known problem. It would facilities to bring the possible solutions. Problem solving
process is a useful decision making technique. It is the time management technique tool which
helps domino’s pizza enterprise to solve a problem by analyzing ten various factor in the favor or
against a change. Quality function deployment will be effective tool for Domino’s because it has
the process capability. The success of Quality function deployment will be dependent on the
team effectiveness (Talib, Rahman & Qureshi, 2013).
Work of two quality management tools
Quality function deployment is approach to define the needs and requirements of
customers in to specific plans. It helps to produce products to meet their needs appropriately. It is

Description of quality deployment functions and problem solving process 4
considered as the key of improvement quality by total quality management is connecting the
designs of products and services in the procedure so that quality in products could improve. QFD
refers to translate the requirements of customers in to efficient requirements of technical for each
step of product or services deployment and manufacture.
Problem solving and decision making is interrelated. In the TQM tool of problem solving
involves identification of problems to implement the solutions (Kumar, Kumar, Sharma &
Sharma, 2017). For instance, in the earlier procedure we might need to decide when research
should stop in to the problem and seek out to recognize the potential solutions. In that case
dominos need to decide and take final decision along with deciding how to provide this solution
to the customers who found it and can implement it. It is the tool which helps to determine
business to take the decision in the favor of growth of the business. Decision making
considerations is involved value and amount of information, utilization of management
information system and creativity and decision making (Dale, 2015).
Address the challenge
The challenge in domino’s enterprise is operations, decrease in sales mature, low staff
retention and lesser number of eateries. It has so many franchised outlets which give outcomes to
handle operation inefficient way. Population of Australia is health conscious and due to this
revenue is getting decreased which have impact on business. The major challenge of dominos is
lack of training and development program which is the reason of high attrition. It has been
analyzed that domino’s has number of delivery outlets in comparison of eating joints which is a
issue in places such as malls and open market where mostly customers wants a place of sitting
(Kassela, Kassela, Papalexi, Papalexi, Bamford & Bamford, 2017).

Description of quality deployment functions and problem solving process 5
A quality function deployment is a formal method which involves considerable discipline
for execution. It is ongoing commitment of resources that make ensure business about the release
of potential benefits. To reduce the issues of Domino’s pizza Australia, quality function
deployment is a set of tools which will support the quality management of dominos. The
approach of quality function deployment includes a strong focus on the needs of customer and
desires. The focus of this approach is so string in comparison of any product or service design
(Jiménez-Jiménez, Martinez-Costa, Martínez-Lorente, & Rabeh, 2015).
Implement the use of the selected tools within the Dominos
The use of quality function deployment can be implemented by Dominos to resolve the
issue of operations in dominos, QFD should implement following terms in systematic term.
 Describe top management commitment to QFD.
 To help supervision of worker collaboration in the efforts of QFD.
 To implement and support the QFD actions, build effective use of information and data
of the business.
 Maintain effective relationship with customers.
 Make enable employee of dominos to develop and use of their capacity to satisfy the
customers.
 To focus on increasing the tea building of QFD and flexibility approach that build
synthesizing innovative ideas.
Problem solving process is another aspect of total quality management functions; it is the
process which is followed by every individual on daily basis. The movement of quality
management is being involved in the progress of a range of process with include to solve the

Description of quality deployment functions and problem solving process 6
issues and decision making being efficient, ethical and justifiable (Skordoulis, Sparangis,
Stampolis, Mougkolia, Papageorgiou & Chondreli, 2015). It is the process which will help
dominos to demonstrate what result must be achieved for an issue to be resolved. It has been
evaluated that there are numerous ways to describe the issues. Recognize the two types of
issues that are existent and latent. It stated by Asif, Awan, Khan, & Ahmad, (2013), a
problem can be solved in easy manner ‘only when its contingency has become impossible or
less probable’. There are some several steps which should be implemented by dominos to
take decision for solving the issues regarding operations and decreasing sales in mature of
dominos. These steps are mentioned below:
 Recognize the initial issues or problems.
 Illuminate the problem.
 Dictate the actual cause of root of problem.
 Develop and implement a preventive.
 Evaluate the effectiveness of preventive in solving the problems.
 Change the view.
By using these steps, Dominos can implement the use of quality function deployment and
process of problem solving in its business in appropriate way.

Description of quality deployment functions and problem solving process 7
References
Asif, M., Awan, M. U., Khan, M. K., & Ahmad, N. (2013). A model for total quality
management in higher education. Quality & Quantity, 1-22.
Dale, B. (2015). Total quality management. John Wiley & Sons, Ltd.
Jiménez-Jiménez, D., Martinez-Costa, M., Martínez-Lorente, A. R., & Rabeh, H. A. D. (2015).
Total quality management performance in multinational companies: A learning
perspective. The TQM Journal, 27(3), 328-340.
Kassela, K., Kassela, K., Papalexi, M., Papalexi, M., Bamford, D., & Bamford, D. (2017).
Applying quality function deployment to social housing?. The TQM Journal, 29(3), 422-
437.
Kumar, V., Kumar, V., Sharma, R. R. K., & Sharma, R. R. K. (2017). Relating management
problem-solving styles of leaders to TQM focus: an empirical study. The TQM
Journal, 29(2), 218-239.
Skordoulis, M., Sparangis, P., Stampolis, O., Mougkolia, I., Papageorgiou, A., & Chondreli, C.
(2015). A Framework for Quality in Education: Applying Quality Function Deployment
to a Higher Education Institute. In Proceedings of eRA-10 International Scientific
Conference (pp. 1-10).
Talib, F., Rahman, Z., & Qureshi, M. N. (2013). An empirical investigation of relationship
between total quality management practices and quality performance in Indian service
companies. International journal of quality & reliability management, 30(3), 280-318.

Description of quality deployment functions and problem solving process 8
Youssef, E. M., Youssef, M. A., & Ahmed, A. M. M. (2014). Total quality management intensity
and its impact on HRM practices in manufacturing firms. International Journal of
Productivity and Quality Management, 13(4), 495-512.