Improving Communication Competency: A Case Study of Quality Foods

This assignment provides a solution to a case study involving Henry, a manager at Quality Foods, and his challenges with employee satisfaction and communication. The solution identifies Henry's issues, such as a lack of focus on employee motivation beyond financial incentives and potential communication gaps. Recommendations include improving communication with employees to understand their concerns, addressing their issues, and fostering a more trusting environment. The assignment also emphasizes the importance of communication competency, including active listening and clear communication of expectations. Furthermore, it highlights the relationship between effective communication and employee motivation, explaining how clear and respectful communication can address rumors, build trust, and make employees feel valued, ultimately boosting morale and productivity. This assignment showcases how to improve organizational leadership through effective communication strategies. Desklib offers a wide range of similar solved assignments and past papers to help students excel in their studies.

Running head: COMMUNICATON COMPETENCY
COMMUNICATION COMPETENCY
Name of Student
Name of University
Author Note

1COMMUNICATION COMPETENCY
Answer 1.
Henry’s problem is very common in most of the organizations, small or big. Lack of
job satisfaction may lead the employees to quit the organization. As mentioned in the case
study Henry has been the best manager, the store has ever received. He has worked very hard
to improve the quality of services the organization provides, he had also introduced certain
advantages for the employees who perform the best. Having analyzed the following,
recommendations have been suggested. Inspite of employers’ decision to resign from the job,
Henry should not get offended and behave rudely with them. His ability to handle the worst
situation defines how good a manager he is. He might have introduced the best offers for
employees in order to motivate them for working hard but he cannot expect loyalty from
everyone. Not every employee feels monetary increment as the key source of motivation. He
should take various steps for motivating the employees. Sometimes managers get so busy in
improving the quality of performance of the organization that they lose the focus from
employee motivation. He should talk to the employees and ask them the factors that led them
to take such decision. He should ask some time from them, work on the problems and take
necessary steps to sort them out. As mentioned in the case study the employees were very
productive and no organization would want to lose good employees. Despite organization’s
position in the market, Henry should not be over confident regarding it and stay down to
earth. This would help him to gain the trust of employees.
Answer 2.
Some points that Henry need to know about communication competency are as
follows. A good communication should be maintained between the employees and manager.
Communication gap may lead to inefficient employees, which would lead to zero
productivity (McGuinness & Ortiz, 2016). An employee should be explained his work

2COMMUNICATION COMPETENCY
properly, this saves company resources as well as time. A manager should take initiatives to
maintain the communication flow between him and teams under him. Managers should be
considerate about employee concerns and issues so that employee productivity and
performance is not hindered. He should approach them so that they feel comfortable in
sharing their whereabouts with him. A manager is called the best when he is a good listener
(Moran, Abramson & Moran, 2014). Most managers fail to gain the trust from his employees
due to the lack of this quality. Along with listening to them he should also try to meet their
concerns.
Answer 3.
Relationship between effective communication and motivation is, effective
communication should be carried out in order to provide vital information to the employees
(Argyris, 2017). Suppose a rumor has been spread regarding something, the appropriate
information should be delivered to the employees in order to remove the doubts. This makes
the employees to feel respected by the organization. It also helps in deleting the
misunderstandings of the employees regarding the company. This acts as a motivational
factor for the workers. According to Serhan, Achy and Nicolas, (2018) listening to and
respecting the ideas provided by the employees also acts as a motivational factor for the
employees. This can be done only with the help of effective communication.

3COMMUNICATION COMPETENCY
References
Argyris, C. (2017). Integrating the Individual and the Organization. Routledge.
McGuinness, S., & Ortiz, L. (2016). Skill gaps in the workplace: measurement, determinants
and impacts. Industrial relations journal, 47(3), 253-278.
Moran, R. T., Abramson, N. R., & Moran, S. V. (2014). Managing cultural differences.
Routledge.
Serhan, C., Al Achy, E., & Nicolas, E. (2018). Understanding Public Sector Employees’
Motivation: What Makes Them Inspired?. International Journal of Human Resource
Studies, 8(1), 249-273.