Unit 27: Managing Quality in Health & Social Care - East End College

This report provides an overview of managing quality in health and social care, emphasizing the importance of quality management for service industries to ensure user satisfaction. It discusses the standards that health and social care organizations must establish to deliver quality service and measure their performance, highlighting the need for continuous improvement. The report also explores different approaches to implementing quality services, particularly within the NHS, and identifies potential internal and external barriers that can hinder the delivery of quality care. Furthermore, it touches on improving personal contributions to team effectiveness, including meeting user needs, enhancing team performance, supporting team members, and achieving objectives. The included references support the information and perspectives presented in the report.

Managing Quality in health an social
care

Content
 Introduction
 Standard in health and social care
 Approaches of implementing quality
 Potential barriers in health and social care
 References

INTRODUCTION
 Quality management is an essential component for a
business or any service sector industry.
 It is their major duty to deliver appropriate standard of
services to users through which their satisfaction level get
maximise.

Standard in health and social careStandard in health and social care
 A standard have to be frame by health and social care through
which they can provide quality service to their users.
 For measuring quality it is very necessary for them to set some
standard which enable them in identify the key areas which have
to get improved.

Different approaches to implementing
quality services
 Management have to implement appropriate quality services so
that they can take care about their patients.
 For this NHS have to implement appropriate approaches through
which they can maintain a quality standard for all facilities which
render by them.

Potential barriers in health and social care
Barriers are obstacles which lead to affect business at the time
of operating activities. In health and social care, barriers are
of two types:
 Internal barrier
 External barrier

Improve personal contributions to the collective
effectiveness of a team
Hence for this fact several number of points have to be discussed in
an appropriate manner:
 Meeting needs and expectations of users of service
 Improving team performance
 Supporting other team members
 Meeting objectives

References
Cherry, B. and Jacob, S.R., 2016. Contemporary nursing: Issues,
trends, & management. Elsevier Health Sciences.
Damron, W.S. and Damron, W.S., 2013. Introduction to animal
science: global, biological, social, and industry perspectives.