Comprehensive Report: Quality Assurance in Health and Social Care

This report delves into the critical aspects of managing quality within health and social care settings. It begins by outlining the existing standards used to measure quality, including Good Manufacturing Practice, ISO standards, and BS 5400, explaining their roles in ensuring safety and customer satisfaction. The report then explores various approaches to implementing quality systems, such as Total Quality Management, emphasizing planning, monitoring, and review processes. It also identifies potential barriers to quality improvement, like resistance to change and resource limitations. Furthermore, the report examines the effectiveness of systems, policies, and procedures, highlighting the importance of innovation, time efficiency, and error minimization. Factors influencing quality achievement, such as effective communication, are also discussed. Finally, the report suggests ways health services can improve quality, including implementing quality policies, adopting changes, conducting surveys, and utilizing data from previous studies, all while embracing constructive criticism. References to relevant literature are included to support the analysis.

Managing quality in health and
social care

Table of Contents
LO 2 ................................................................................................................................................2
2.1 The standards that exist in health and social care for measuring quality..............................2
2.2 Different approaches to implementing quality system .........................................................2
2.3 Potential barrier ....................................................................................................................2
LO 3 ................................................................................................................................................2
3.1 Effectiveness of system, policies and procedures use in health and social care ..................2
3.2 Factor that influence the achievement of quality .................................................................3
3.3 Ways by which health services improves its quality. ..........................................................3
REFERENCES................................................................................................................................4
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LO 2
2.1 The standards that exist in health and social care for measuring quality
There are several standard for measuring the quality that exit in health and social care. Some of
them are –
Good Manufacturing Practice – it requires safety approach and also eliminate changes which
help the customer to purchase product which are safe in nature.
ISO Standards – this regulation make sure that customer buy right thing and also guarantee
customer satisfaction (Johnson, M.D., 2015).
BS 5400- NHS has to follow this standard which is formed for designing related to steel and
ensure construction of building according to this standard
2.2 Different approaches to implementing quality system
There are various approaches -
Total quality management approach -Total quality management approach is the approach which
uses strategy data and effective communication to combine quality into organisation. (Ross ,
2017).
Planning – the second approach for implementing quality system planning which clearly
demonstrates the benefit to service user.
Monitor and review – The third approach is proper monitoring and review by which it help to
identify the error and also improve the quality .
2.3 Potential barrier
There are many barriers such as people are resistance to change as technology is changing day by
day and people are not adopting the advance technology . Second barrier is lack of resources is
the big barrier which hindrance in improvement procedure because there is always be the excuse
that there is not enough money or people are not willing to spend (Greenhalgh and.et.al.,
2016).
LO 3
3.1 Effectiveness of system, policies and procedures use in health and social care
It is very essential for the NHS to deliver good system and also online policies and procedures
and also ensure that to reach the wide range of the member so to improve their
knowledge(Sadikoglu and Olcay, 2014.) . The policies, procedure should focus upon
innovation, time effectiveness, quality management and the main thing is to minimise the error
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and feedback which is received from clients. Also, the manager should find new ways to enhance
the quality of services and also focus on minimise the losses.
3.2 Factor that influence the achievement of quality
There are many factors which influence the achievement of NHS that is communication if the
communication is not proper then it will directly influence the quality of the NHS
3.3 Ways by which health services improves its quality.
NHS must do action for improving its health services by implementing all quality policy and
procedure. NHS should be flexible to adopt the changes and work in the positive manner. NHS
should do survey and also take feedback from others . NHS should follow the guideline properly
so that to get positive result. Also, data collection from previous study is also helpful to improve
the quality health and service care. And also NHS should take criticism positively .
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REFERENCES
Books and journals
Sadikoglu, E. and Olcay, H., 2014. The effects of total quality management practices on
performance and the reasons of and the barriers to TQM practices in Turkey. Advances in
Decision Sciences.2014.
Greenhalgh, T and.et.al., 2016. Achieving research impact through co‐creation in community‐
based health services: literature review and case study. The Milbank
Quarterly.94(2).pp.392-429.
Johnson, M.D., 2015. Measuring habitat quality: a review.
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
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