This report analyzes quality management within the context of Health and Social Care (HSC), specifically focusing on the Royal United Hospital (RUH). It explores different perspectives on quality from various stakeholders and the role of external agencies like the Care Quality Commission (CQC) in setting standards. The report assesses the impact of poor service quality on stakeholders, examining standards of health and social care, approaches to implementing quality systems (benchmarking, TQM, quality control), and potential barriers to delivering quality services at RUH. It evaluates the effectiveness of systems, factors influencing quality, and suggests improvements. Methods for evaluating HSC services are discussed, including the impact of involving service users in the evaluation process. The report highlights the importance of patient satisfaction, staff perspectives, and technological advancements in maintaining and improving quality within healthcare settings. The report emphasizes on the role of planning, policies, and audits in enhancing service quality, which is a key aspect for students to grasp.