BTEC Quality Management: Approaches, Benefits, and Implementation

This report provides an overview of quality management in a business context, focusing on different approaches and their implementation. It highlights the role of self-assessment in determining an organization's current state, the importance of communication and record keeping for effective customer relationships and decision-making, and guidelines for implementing quality schemes. The report further explores modifications to improve service quality, such as incentives and rewards for employees, and emphasizes the significance of quality for enhancing organizational effectiveness. The document concludes with references to relevant academic literature and a thank you note. Desklib offers a platform to explore more such documents and study resources.

Quality Management

Content
• Introduction
 The role of self assessment.
 Importance of communication and record keeping.
 Important guidelines for quality scheme.
 Modification is system that could improve service quality.
• References

Introduction
An organisation is mainly concern towards their quality of products and
services for achieving quality excellence, suitability and
competitiveness in this volatile economic environment. Every firm is
focused towards providing best quality services to their potential
customers in order to satisfying their needs and wants.

4.1 The role of self assessment in order to
determine an organisations current state of
health
Health and safety is the major requirement of
every business firm. It is important for
manager to create proper direction and
assessment for firm with the use of
appropriate methods, tools and
techniques. SWOT analysis is helpful in
evaluating strength, weakness,
opportunities and threats of Marriott
hotel.

4.2 Importance of communication and record
keeping
Some major points are helpful in describing the importance of record keeping
and communication:
 It helps in establishing an effective and healthy relationship with
customers.
 Helps in providing quality services with advance features to their
customers.
 To decrease non-essential elements form firm.
 To remove disturbing elements from the working environment.
 Effective decision can be made with the help of record keeping.

4.3 Important guidelines for effective
implementation of quality scheme
Stages of staff consultation are as under:
 Planning: To clarifying targets, mapping and schedules for Marriott hotel.
 Preparations: Selecting items related with cited target and research survey.
 Action: Schedule has to managed just for systematic action of work.
 Evaluation: Organisation has to identify required changes that are needed.

4.4 Modification is system that could improve
service quality
An organisation put lots of affords to
make innovation in their system just
to improve the quality of products and
services that are offered to their
customers and clients. Top
management Marriott hotel has to
provide extra incentives, rewards and
prize to their extraordinary
employees.

Conclusion
Quality is an essential element for any organisation to
enhance their effectiveness towards their customers. Stages of
staff consultation can help to company to make a better
change in their staff which can help to increase quality
services.

References
Gillis, W.E., Combs, J.G. and Ketchen, D.J., 2014. Using resource‐based
theory to help explain plural form franchising. Entrepreneurship Theory
and Practice. 38(3). pp.449-472.
Aaker, D.A., 2012.Building strong brands. Simon and Schuster.
Fuller, S., 2012. Knowledge management foundations. Routledge.

Thank You