BR Richardson: Quality Management Interventions Case Study Assignment

This assignment solution addresses quality management issues faced by BR Richardson, focusing on the rejection of beams and related problems. It identifies the core issues, including material quality, planning, and supervision, and proposes an improvement goal to enhance planning and material maintenance. The solution outlines potential causes such as inaccurate supervision and ineffective planning, followed by potential solutions like a recruitment plan, cost-benefit analysis, and training programs. The assignment includes an action plan with timelines and describes the expected impact of the project on the company. The solution also explores the role of the global market in improving quality and references relevant academic sources.

QUALITY MANAGEMENT INTERVENTIONS FOR
INTEGRATIVE CASE STUDY

Problem Statement
The problems that the BR Richardson has been facing in the quality of its services and
products could be stated as follows
 The foremost problem has been the rejection of the beams in post planning. This issue
has been the reason for maintenance of the quality of the materials used in the beams.
 The second problem is that the cross checks of the materials used in the beams.
 The improper planning of the construction of beams.
 The ignorance of the supervisors in the working of the construction of beams.
 The over confidence of the workers and the employees in its services.
 The increased cost of the beams.
Improvement Goal
The goal is to improvise the planning and the maintenance of the materials of the beam which
would channelize the path or the company towards delivering the quality products. The
improvement in the cross checking and supervising services would provide the working
environment with an environment of being active and sensitive enough not to overlook the
causes of issues. The goal is to recruit some sensitive and active supervisors along with
providing training to the existing ones so that the services could be enhanced and thus, the
rejection of the beams would fall down.
Potential Causes of the Problem
The main causes of the problems are as follows
 The inaccuracy of the supervisors in providing the relevant path to the workers.
 The avoiding attitude of the workers and the casual outlook towards their work.
 The improper planning of the beam work and the ineffective scheduling.
 The increase in the quality standard to be maintained by company (Nguyen, 2017).
 The cost of the company increased which dis-interested the workers.
Potential Solutions to address the causes
The solutions for the causes of the issues are as follows
 Recruitment of proper planning team.

 Re-plan the working structure in order to maintain the quality standard.
 Costs benefit analysis to be applied in the company.
 Providing training programs for supervisors in order to gain accuracy.
Improvement Action Plan
Action Description Duration
Recruitment of Planning
Team
Sensitive and accurate
planners would be recruited
to provide with some
effective plans in future and
reduce the rejection of beams
in future.
6 months
Application of Cost Benefit
Analysis Approach
The application of the
concerned approach would
help in gaining the accuracy
in the cost and gradually the
cost would reduce too
(Ncama et al. 2018).
2 months
Conducting Training
Programs
Training to supervisors and
planners would be provided
in order to gain the accuracy
in the work.
1 month
Impact of Improvement Project
The improvised project would have a wide impact on the company’s work and actions as the
improvised project would be structured through considering the loopholes of the project and
the application of relevant theories and models would help the workers in gaining confidence
of the workers.
Global Market place impacting the key quality issues
The global market place would help in enhancing the quality issues as this would help in
acknowledging the various tools and techniques which could be applied in the company in
order to reduce the problem of rejection of beams.

References
Nguyen, L. G. (2017). EFFECT OF OVERALL EQUIPMENT EFFECTIVENESS
IMPROVEMENT OF CORRUGATING MACHINE USING TOTAL QUALITY
MANAGEMENT ON CARBON FOOTPRINT OF CORRUGATED BOARD (Doctoral
dissertation, Chulalongkorn University).
Ncama, K., Magwaza, L. S., Mditshwa, A., & Tesfay, S. Z. (2018). Plant-based edible
coatings for managing postharvest quality of fresh horticultural produce: A review. Food
packaging and shelf life, 16, 157-167.