BMGT8002: Quality Management System Proposal for Columbus Cafe

This report analyzes the quality management system (QMS) for Columbus Cafe, addressing quality issues and proposing improvements. The assignment focuses on the implementation of ISO 9001 standards to enhance product and service quality, increase profitability, and improve employee contributions. It emphasizes food safety, referencing the Food Act 2014 and the use of Food Control Plans (FCPs) to ensure consumer health. The report outlines policies for compliance, including improving food quality, minimizing waste, implementing food control plans, maintaining hygiene, and promoting consumer satisfaction. The report also suggests a waste management system to recycle daily waste and convert them into productive and useful things. Overall, the assignment aims to improve Columbus Cafe's quality, food safety, and consumer satisfaction by implementing a robust QMS.

Running head: BUSINESS LAW
Business Law
Name of the Student
Name of the University
Author Note

1
BUSINESS LAW
COLUMBUS CAFÉ
Quality Management System
For the purpose of this paper, International organisation for Standardisation or ISO
has been chosen for the Quality Management System which requires an organization to
demonstrate its potential to provide quality products and services meeting the statutory and
regulatory requirements for serving the customers. The ISO needs an organization to satisfy
the requirements of the customer by effectively applying the systems of standardization in
order to improve its quality and service. Therefore, applying these requirements of the ISO on
Columbus Café, it must improve its present quality to serve the requirement of its customers
better. As per the ISO 9001: 2016, Columbus Café would be required to minimise its waste
and uplift its quality standard by following the requirements as stated in its official website
(Sciqual.com.au, 2019).
By following the ISO standards Columbus cafe can increase their profitability by
improving their productivity and efficiency. It could change their approach towards their
employee which would automatically improve the way such employees contribute to the
organisation in return. By following the ISO, Columbus Cafe would most definitely improve
on their food quality as well as their service which matters the most in terms of consumerism
in the market. Better implementation of quality and standard to make use of raw ingredients
to turn them into final products and at the same time cutting down on waste, it would not only
save money for the company but would also save the environment from wastage and
unnecessary consumption of food grains and other necessary edibles. Most importantly the
implementation of the ISO standard would help the company serve its customer in a better
way thereby improving customer satisfaction (Sciqual.com.au, 2019).

2
BUSINESS LAW
Food safety
Columbus Cafe must ensure food and beverage safety for its customer, as it is a part
of the food industry and therefore has a responsibility to ensure safety and suitability to
edible things to its consumers. The Food Act 2014 in the New Zealand provides avenues for
managing food safety, thereby maintaining quality and a better service for the consumers.
The Act ensures that the food and beverage items that are sold all over New Zealand is safe
for consumption (Industries, 2019). Therefore the application of the requirements of ISO
quality management system would ensure that the cafe is implementing food control plans
(FCPs), written plan to manage the safety of food and beverage on a daily basis, specially
used by highly risky businesses who are more prone to deviate from the given standard of
food safety (Industries, 2019). The ISO standards along with the Food Act would ensure
hygienic process of food production, thereby ensuring the best quality of the food delivered
to the consumers by Columbus Café. By following the ISO standards, Columbus cafe can
increase their profitability by improving their productivity and efficiency. It could change
their approach towards their employee which would automatically improve the way such
employees contribute to the organisation in return. By following the ISO, Columbus Cafe
would most definitely improve on their food quality as well as their service which matters the
most in terms of consumerism in the market. Therefore, by applying these requirements of
the ISO on Columbus Café, the cafe must strive to improve its quality to serve the
requirement of its customers better.
Policy for compliance
For ensuring good quality for Columbus Cafe the following policies are laid down:
a) The café must look after improving their quality of the food and beverage that they
serve to the consumers for ensuring no probable health issues arising out of
consumption of such edible items.

3
BUSINESS LAW
b) The café must ensure that the raw materials are consumed within its shelf life so that
the cafe is neither using still uncontaminated ingredients nor is it wasting food grains
and other essential edible things, thereby ensuring minimum wastage.
c) The cafe must implement food control plans for ensuring more protective steps for its
higher risk food that is likely to affect the consumers if given less attention to.
d) The cafe must maintain hygiene by ensuring that it follows cleanliness seriously
which in return ensures a fresh environment for the customers and also hygienic
workplace for the employees as well.
e) The café must pay attention to reduce its wastage by setting out plans to make use of
the ingredients wisely, thereby coming out with new food and drinks items from the
leftovers, without compromising on the quality and taste of the food products.
f) Similar to quality management and risk management systems, the cafe can also show
me attention to a waste management system to recycle its daily wastages to convert
them into two productive and useful things like organic fertilizers out of the coffee
grounds.
g) Lastly, Columbus cafe must strive to ensure consumer satisfaction by keeping a
regular check on the quality, taste and standard of its food products by inviting food
critics who could point out the flaws and area of improvement of the food and
beverages from time to time.

4
BUSINESS LAW
References
Food Act 2014
Industries, M. (2019). Overview. Retrieved from https://www.mpi.govt.nz/food-safety/food-
act-2014/overview/
Sciqual.com.au. (2019). ISO 9001 Quality Management System Certification - Sci Qual.
Retrieved from https://www.sciqual.com.au/iso-9001-quality-management-system-
certification