TQM 601: Evaluating an Organization Using Deming's 14 Points

This homework assignment for TQM 601 requires students to assess an organization using Deming's 14 points for Total Quality Management (TQM). The student chose Tesco, a British retail organization, for the analysis. The assignment evaluates Tesco's current state against each of Deming's 14 points, including consistency of purpose, adopting a new philosophy, dependence on mass inspections, awarding business, continuous improvement, training, leadership, driving out fear, breaking down barriers, eliminating slogans, eliminating work standards, removing barriers, education, and transformation. The student provides specific examples of how Tesco aligns with or deviates from each point. The assignment concludes with the student's recommendations for the most important actions Tesco should take to improve overall quality, focusing on creating a quality chart to identify and address quality issues effectively. This comprehensive analysis demonstrates an understanding of TQM principles and their practical application within a real-world business context.

ACTIVITY BOOKLET
TQM 601 – Quality Management
Class Activity

Assessing an organization across Deming's 14 points for Total Quality Management. Fill up the
template below to review any organization of your choice against Deming' 14 points of TQM.
Brief description of department / organization:
Retail sector organizations faces a lot of quality issues. In order to improve effectiveness of
business Deming’s 14 points of total quality management can be used. It will help Tesco to
bring improvement within their overall business. Tesco is a British retail sector organization
whose headquarter is in England, United Kingdom.
Deming's 14 Points of TQM:
S.
No.
Description Evaluation of Current State in the department /
organization
1. Consistency of Purpose Tesco always plan for maintaining quality of their
products in long term. They also focus on
predicting and preparing challenges that can be
faced by organization that can work as a barrier in
achieving organizational goals. They also focus
on inspiring workers to remain competitive in the
market.
2. Adopt a new philosophy In order to remain competitive in the market,
Tesco need to focus on accepting new
philosophies as per the changing trends and
technologies in the market.
3. Dependence on mass inspections Tesco does not depend upon mass inspection
because if they only depend upon mass
inspection, they cannot control the overall quality
of the product in a timely manner and for this it is

important for them to focus on production process
of the product. So it can be said that they do not
depend upon mass inspection as quality cannot be
maintained by inspection.
4. Awarding business on the basis of
price tag alone
Tesco focus on maintaining their relationship
with their suppliers so that they can maintain both
product quality and selling price of the product.
In fact, suppliers of Tesco help them to maintain
their overall business. So it can be said that they
do not focus on awarding business on the basis of
price tag alone.
5. Improve constantly and forever Tesco focuses on bringing improvement within
their products and services continuously in order
to gain competitive advantage.
6. Training on the job Tesco provides both on the job and off the job
training to their employees in order to increase
productivity as trained employees can help an
organization to maintain their overall quality in a
much better manner.
7. Leadership Even though Tesco is one of the top leaders in the
retail industry but they continuously focus on
bringing changes within their leaders
8. Drive out fear Tesco mainly focuses on driving out fear so that
all the employees can work efficiently and ae not
afraid to express their ideas or feel encouraged in
order to fulfil their responsibilities in a much
better manner.

9. Break down barriers Tesco focuses on removing barriers between all
the staff members so that they can feel that they
all are a part of Tesco family and they can also
focus on enhancing overall quality of their
products and services.
10. Eliminate slogans Tesco do not use any kind of slogans for their
workforce in fact they focus on inspiring their
workers so that quality of their products or
services are not compromised.
11. Eliminate work standards.
Substitute leadership
Since Tesco has focused on removing work
standards and barriers of implementing TQN their
overall quality has enhanced. They mainly focus
on the way process of production of products is
carried out rather quality of products being
produced.
12. Remove barriers that rob workers
of their right to pride in the
quality of their work.
Tesco does not have any kind of negative
evaluation system and negative evaluation
discourage employees or destroy their pride
which directly impact their overall performance.
13. Vigorous program of education
and self-improvement
Various kinds of programs are organized by
Tesco so that all of their employees can remain
updated with the new required information which
is required to be considered within their job. This
helps them to enhanced their employees
knowledge which eventually leads to enhanced
quality of products and services.
14. Transformation is everybody’s
job.
Tesco uses business process notation to capture
all of their processes. They also ask their

employees to take a step forward to provide them
solution with in order to improve overall quality
of their products and services.
What do you believe are the 1 or 2 most important and immediate actions organization should
take to improve overall quality?
Tesco can focus on creating a quality chart which can help them to identify and sort all kinds
of quality issues. These quality charts can be created after every quarter so that they can
remain updated with the issues or problems faced by organization in terms of quality. So that
any kind of improvement required can be brought in a batter manner. Creation of quality chant
will also help Tesco to identify what some unusual quality issues or usual quality issues that
arises in production of their products and processes. With the help of this chart they can
identify their top priority issues and focus on resolving them in order to improve their quality
of products and services.