Quality Management for Organisational Excellence: A Case Study of QTC

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Quality Management for Organisational Excellence
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Table of Contents
Introduction................................................................................................................................3
Strategies for improvement of the country wide functioning of the QTC.................................4
Conclusion..................................................................................................................................9
Recommendations....................................................................................................................10
Reference List..........................................................................................................................11
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Introduction
The Quality Tooling Company (QTC) formed in the 1960’s in the North East of England has
been successfully in the business of manufacturing specialised engineering equipments. The
products include engineering callipers, engineers’ rules, and scribes. These were the products,
with which the company started production and operations by supplying the same to the local
engineering firms. The company further moved into manufacturing micrometers a limited and
specialised product. This product required much specialised skills and talent to produce by
incorporating the highest quality of raw materials that have long lasting life cycle. The
company due to the advent of the Globalisation and the increase in competition did face a
rough period but the strong financials helped the company sustain and overcome the same.
The strong support of its loyal employees base and long association with individuals who
started their career with the company and further moved up the hierarchy ladder. The children
of the owners of the company also joined the firm and brought about the necessary changes to
modernise the business functioning and innovate the product line to gain a competitive edge
in the economy. The company moved forward to develop hand held precision medical
equipments for the North- East Hospital Management. The hospital further received funding
to expand its expertise and has signed a contract for 2 years with QTC for the large-scale
manufacturing of the precision tools. The report focuses to evaluate how the company with
the effective implementations of tool like that of the Total Quality Management, Quality
Assurance and Quality Control measures to enhance the prospect of the company. This can
help the company to expand and portray itself to the customers, investors, and suppliers as a
more stable and globally compatible organisation.
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Strategies for improvement of the country wide functioning of the QTC
The Quality Tooling Company is focused to bring about a very stable and countrywide
approach to introduce a quality management and monitoring programme to enhance the
quality and precision of the products produced. The young and modern management of the
company has identified several strategies and tool for the enhancement of the overall
productivity of the company. This could also help the company to portray itself as a very
stable organisational structure with a clear vision and efficient picture of the organisation to
its customers and investors and other stakeholders. The different tools and strategies
identified by the company include the effective implementation of Total Quality
Management, Quality Assurance and Quality Control, and creation of a Sustainable outlook
for the future. The same are discussed in brief below in the report.
Total Quality Management: The Total Quality Management is a process of organisation
wide approach to incorporate an effective management system that involves the employees in
a continuous process to deliver on a customer focused delivery approach. The process is
based on incorporation of strategies, data, and effective and free flow communication to
enhance the culture and discipline in the organisation (Ross, 2017). This helps to enhance the
overall quality of the organisation by enhancing the skill of the employees and the
productivity of the organisation. The process is a holistic and continuous process and requires
a constant monitoring and modifications wherever an issue is observed to maintain an
effective quality of the production process (Aquilani et al., 2017). A proper discipline helps
in marinating a stable workflow and reduces the scope of deviation at the work place. The
effective approach of the total quality management incorporates the 8 major principles which
are as follows.
1. Customer Focused: The need and requirement of the customers is the ultimate
determinant in the criteria for deciding the level of quality to be delivered. The efforts
such as the training of the employees to enhance their skills or integration of a
systematic process, not all is worthwhile until the customer does not approve of the
quality delivered.
2. Total Employee Involvement: The involvement of the entire employee force is very
crucial, without which the attainment of the desired results could not be achieved
(Kontogiannis et al., 2017).
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3. Process-Center: This a very crucial aspect of the total quality management where the
input is received form the customer and then through a pre defined channel of process
the input is converted to deliver the desired output. The deviation in the process may
lead to disrupting the quality of the output.
4. Integrated System: The process includes the amalgamation of the entire vertical and
horizontal system of the organisation into one to give the managers and leaders to
evaluate the organisations functioning at any given point of time. The scattered
management system may also take time to monitor and may lead to error due to
several variables.
5. Strategic and Systematic Approach: The action of planning a strategic path for
attaining the goals, vision, and mission of the organisation though a systematic
approach with the highest quality output is the Strategic and Systematic Approach.
The process is very crucial as it helps create a very clear path and allows a smooth
functioning of the organisational activities.
6. Continuous Improvement: The process has to be a continuous activity to maintain a
sustainable result and outlook for the future (Asq.org. 2019). This continuous also
help in identifying areas for further improvement and help in enhancing the entire
business functioning.
7. Fact- Based Decision Making: The system help to take decision based on facts and
data that are true and help devising strategic plan to improve the same issue in the
optimum way.
8. Communication: The process of communication should be very clear and free form
any noise or disturbance. This helps in maintain a free flow of information through an
effective channel and enhance the overall response and productivity of the
organisation.
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Figure 1: Total Quality Management
(Source: EDUCBA. 2019)
The other approach includes the Quality Assurance and Quality Control strategies. The same
is discussed in brief below.
Quality Assurance and Quality Control: The process helps in maintaining a very stable
and strategic control over the entire business functioning of the organisation. In order to
understand the approach the understanding of the different aspects is very crucial. The
Quality Assurance refers to the process of preventing and defects or compromise in the
quality due to and poor business functioning process (Robinson, 2017). The effective quality
assurance process assures the implementations of process and plan for the project or activity
for delivering the highest quality of output. Whereas, the Quality control refers to the
preventing the identified defects in the business functioning of the organisation and making
sure only the highest quality of output is delivered form the organisational functioning (Price,
2017). This more of reactive process where action is generated to prevent the deviation in the
business functioning. The common presumption that the two are interchangeable is not true.
The functioning of the tow though seems very similar but is very different
(Softwaretestinghelp.com. 2019). However, for better understanding of the difference a table
specifying the difference between the tow is provided below.
Quality Assurance Quality Control
This is the process that ensures on providing
the assurance that the optimum quality in the
output will be delivered.
This is the process, which ensures the
achievement of the desired quality.
The focus is to prevent the issue The focus is to recognize and enhance the
issue
The process does not include executing the
action
The process includes executing the action
This is the process of managing the quality This is the process to verify the quality
The entire team is responsible for the task The team conducting the Quality Control are
responsible
The focus is at planning for the required
action
The focus is at implementation of the
required action
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The Statistical technique implemented is
referred as Statistical Process control
The Statistical technique implemented is
referred as Statistical Quality control.
The process assure that the right path is
followed
The process assure that the desired output is
achieved
The process defines plans and protocols to be
followed to deliver on the requirements of
the client (Softwaretestinghelp.com. 2019).
The process actuates the plan is followed in
the delivery of the output.
This is the process of creating the deliverable This is the process of verifying the
deliverable
The process helps in verifying the course of
action
The process helps in validating the course of
action
Table 1: Difference between Quality Assurance and Quality control
The two being very close to each other but the two perform a very different task. The
effectiveness of the Quality assurance and control process is very crucial for the Quality
Tooling Company, as the product manufactures by the company is very specialised and
precision products. The requirement of quality is the primary focus of the company and the
same could be achieved by the effective and efficient implementation of the Quality
Assurance and Quality Control process (Weckenmann et al., 2015). Thus, suggesting that the
company requires implementing the process to attain the desired result for a high quality
output. The effective and strategic implementation of the Total Quality Management and the
Quality Assurance and Control tools can help the Quality Tooling Company, to attain a
sustainable outlook for the future.
Sustainability of the Approaches: The approach of the introducing the Total Quality
Management and the Quality Assurance and Control can tremendously enhance the
productivity of the organisation Quality Tooling Company by keeping the focus on the
quality of the production process. The enhanced functioning of the organisation helps the
company to monitor a systematic control over the entire process of management system in its
countrywide units. The sync of the overall management system and integration of the same
into one system can greatly enhance the monitoring and control of the overall units of the
organisation (Sanz-Calcedo et al., 2015). This not only helps to maintain a uniform plan and
structure in the organisation but also simplifies the overall work flow in the organisation. The
uniformity also helps the company to enhance the overall productivity and the stringent
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monitoring process enhances the level of quality in the output and enhance the level of the
satisfaction the customers. The constant monitoring helps in delivering on the expectations of
the customers and enhances the overall level of satisfaction of the customers develop a sense
of loyalty towards the brand or company (Oh and Kim, 2017). This not only help the
company get more orders and enhance its revenue but also builds a more stable and strong
Brand Image of the company in the minds of the customers.
The process of quality management can also enhance the prospects of the organisation as the
company deals in manufacturing durable and precision engineering and medical equipment,
which demand a high level of specialisation, and quality in the work. The output not only
enhances the overall prospect of the organisation but also helps the organisation portray a
very stable picture for the different stakeholders of the organisation (Assembly, 2015). The
company has focused to bring about a very stable and countrywide approach to introduce a
quality management and monitoring programme to enhance the quality and precision of the
products produced. The effective management of the company with the help of several
strategies and tool has enhanced of the overall productivity of the company. This has helped
the company to portray itself as a very stable organisational structure with a clear vision and
efficient picture of the organisation to its customers and investors and other stakeholders.
This can help deliver on prospects and desires of the stakeholders and the investors of the
organisation (Nilsson et al., 2016). This is very crucial for the company to achieve a positive
stand in the eyes of the investors as this can open new avenues for the company for expansion
of the business.
The sustainability of the organisation is not only dependent on the efficiency of the
organisation but also the happiness of the employees in the organisation. The company
includes a very loyal employee’s base that has started their career with the company straight
after graduation and has grown with the company. The strong and loyal employee base of the
organisation has help in gaining a stability in the business functioning and grow accordingly
and stay strong even at times of turmoil. The philanthropic nature of the owner has also
resulted in the creation of personnel relation and connection between the employees and the
employer and the organisation (Law et al., 2017). This strong connection on a personnel level
has enhanced the trust and loyalty of the employees towards the organisation and its leaders.
This also plays a very crucial role in creating a sustainable outlook for the company. The
strong growth through its efficient production capacity enhanced due to the quality
management system has added to the revenue of the organisation. This helps the company to
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file a strong and stable financial and attain a trust worthy and optimistic position in the
perception of the investors and stakeholders (Al Mehrzi and Singh, 2016). The overall
effective and efficient implementation of the quality management system has helped the
company create a very stable and Sustainable outlook for the future of the organisation.
Conclusion
The report has discussed how the Quality Tooling Company has enhanced and turned around
the productions capabilities of the company by introducing the quality management
strategies. The incorporation of the Total Quality Management and the Quality Assurance
and Quality Control strategies has helped the company to enhance the overall structure of the
company and enhanced the overall quality. The repost clearly signifies how the efficiency of
the organisation has helped the company to maintain a clear and strategic path of workflow
and reduce the prospect of deviation. The company operates to manufacture precision and
high quality durable equipments. These products need a much specialised skill set and
training to deliver on the expected quality of the customers. This has been achieved by the
company achieved by the company through the effective implementation of the Quality
management strategies. The process helps in maintaining a very stable and strategic control
over the entire business functioning of the organisation. This help to maintain sync in the
organisational functioning and enhance the monitoring process of the organisation. The
overall development is the result of the effective Total Quality Management System which
emphasis to involve the entire employee to be part of the strategy and a combined effort helps
attaining the overall efficiency at the organisation. The delivery of the desired output has
helped the company portray a very stable and sustainable outlook for the future.
The report also helped in identifying that the strong and loyal employee base of the Quality
Tooling Company has helped in gaining stability in the organisational structure, grows even
at times of turmoil, and proves the strong unity and loyalty of the employees towards the
organisation. The generous and devoted nature of the owner has also resulted in the creation
of very close bond between the employees and the employer and leaders Quality Tooling
Company. This stable personnel interrelationship has enhanced the trust and loyalty of the
employees towards the organisation and its leaders. This also plays a very crucial role in
creating a sustainable outlook for the company. The company has shown a robust growth and
the cooperation of the employees and the other stakeholders, which has helped the company
to enhance the sustainability for the future of the Quality Tooling Company.
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Recommendations
The report has helped in understanding that the company has incorporated the quality
management strategies and has been successfully able to transform the overall performance
of the organisation. The company has been also to file a very stable financials due to the
enhanced revenue of the company. The company has incorporated the same to bring about a
very stable and countrywide approach to introduce a quality management and monitoring
programme to enhance the quality and precision of the products produced. This has been very
fruitful and highlighted a remarkable reform in the company’s performance. The aspect a
recommendation could be made for the further enhancement of the efficiency of the
organisation is the financial management of the organisation. It could be recommended that
the company incorporate the Management Accounting System in the company to also
monitor the finance factor of the business functioning of the company. The production
process of the company requires a very high skill and precision with specialised raw
materials.
This clearly suggests that the production of the highest quality of product is not cheap. The
effective monitoring of the same could further help the company to enhance the overall
profitability of the company. The same could not only help the organisation to devise a more
efficient approach towards production but also stabilise the financial of the company. This
can further help the company to enhance the overall prospect of the sustainability of the
company’s future. It could also be recommended that the company focused to move it
production u nits outside the country to make the most use to the phenomena of globalisation.
This will not only help the company to lower down the cost of production due to cheaper
labour and raw materials in countries like China, Indonesia, Vietnam, and India. This can also
open new markets for the company and help then in expanding the scope of the company
tremendously. The expansive measure has can help the company to portray confidence in the
company’s outlook for the future. The stable and strong financials also play a very favourable
condition for the company to attract investors who can further help ease the overall expansion
prospects of the company.
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Sanz-Calcedo, J.G., González, A.G., López, O., Salgado, D.R., Cambero, I. and Herrera,
J.M., 2015. Analysis on integrated management of the quality, environment and safety on the
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