HND Hospitality: Quality Management Analysis of Rose & Crown

This report provides a comprehensive analysis of quality management strategies applicable to the Rose and Crown Hotel, a 3-star independent hotel. It explores the definitions of quality in business and service provision, details the processes of inspection and assurance, and discusses various approaches to quality management as proposed by different philosophers. The report highlights the similarities and differences between these methods, emphasizing the importance of customer satisfaction and continuous improvement. It also identifies the types of added values gained through effective operations and the types of information that should be made available to customers. The analysis concludes that quality management is fundamental to sales, productivity, and risk management, and stresses the need for continuous improvement in processes to address issues such as bad management and service quality, ultimately enhancing customer satisfaction.