Evaluation of Quality Management Software for IT Project Management

This report provides a comprehensive analysis of quality management within the context of IT project management. It begins by outlining the aims and significance of such an investigation, followed by an introduction to the topic. The report then lists and describes three software solutions: Qualityze EQMS Suite, Qualcy Bio-Med QMS Software, and myQuality, before selecting them for evaluation. A critical review of each software is conducted, followed by the establishment of evaluation criteria and weighting considerations. An evaluation matrix is set up to compare the software, with justifications provided for the weighting criteria. The report then discusses the results of the analysis, identifies potential problems and pitfalls, and concludes with a recommendation. Appendices provide supplementary information to support the analysis.

Running head: UNDERSTANDING QUALITY MANAGEMENT
Understanding Quality Management
Name of the student:
Name of the university:
Author Note

1UNDERSTANDING QUALITY MANAGEMENT
Executive summary
In the following study various aims of analyzing quality management for information technology are
discussed. Next, the topic is demonstrated with its underpinning significances. After that, the
available software is listed and explained. Then, the selected software is assessed by reviewing the
tools. Further, the set criteria and determination of the analysis is done. Besides, the setup of an
evaluation matrix is discussed with justifying the weighing criteria for all the software. At last, the
outcomes are demonstrated by assessing the problems and pitfalls.

2UNDERSTANDING QUALITY MANAGEMENT
Table of Contents
1. Introduction:......................................................................................................................................3
2. Aims of the Investigation:................................................................................................................3
3. Introduction to the present topic:.......................................................................................................4
4. Significance of the investigation:......................................................................................................4
5. Listing and describing of three software available:...........................................................................4
6. Software selection for evaluation:.....................................................................................................5
7. Critical review of the software:.........................................................................................................6
8. Identify and set Criteria for Evaluation:............................................................................................7
9. Discussion on Weighting for each criterion:.....................................................................................7
10. Set up Evaluation Matrix:................................................................................................................8
11. Justification of weighting criteria for each software:......................................................................8
12. Discussion on the results:................................................................................................................9
13. Discussion of Problems and Pitfalls:...............................................................................................9
14. Recommendation:............................................................................................................................9
15. Conclusion:....................................................................................................................................10
16. References:....................................................................................................................................11
17. Appendix:......................................................................................................................................13
17.1. Appendix 1:............................................................................................................................13
17.2. Appendix 2:............................................................................................................................14
17.3. Appendix 3:............................................................................................................................15
17.4. Appendix 4:............................................................................................................................16

3UNDERSTANDING QUALITY MANAGEMENT
1. Introduction:
Project Management and modern quality management are complementary. It is seen that both
of them has been emphasizing on the satisfaction of customers. This has also included the
underpinning belief that quality can lead to the satisfaction of customers. In the following report the
quality management at IT project management sector is evaluated.
Here, the aims of the investigation are demonstrated. Then the topic is introduced. After that
its significance is analyzed. Later the available software is described and listed. Next, the software
selected for evaluation is discussed and some of the software is reviewed. After that the set criteria
and identification of the assessment are demonstrated. After than an evaluation matrix is set up with
the justification of the weighting criteria of every software. Lastly, the results are discussed along
with a discussion on the pitfalls and problems.
2. Aims of the investigation:
In the current project, different kinds of efficient software related to managing quality are
estimated to be analysed. Here, this has been specifically for the area of information technology.
Hence, the aims of the project include the following.
 To understand how the software available is supporting the process of the project regarding
the managing of quality at IT.
 To evaluate the manners in which the software has been useful for knowing the perquisites of
quality.
 To investigate the manner in which the software has been useful for the commitments
towards quality.

4UNDERSTANDING QUALITY MANAGEMENT
3. Introduction to the present topic:
The ultimate aim of the information technology quality function is to include the values for
the business is to develop the quality of IT. This takes place at all the aspects that involve the
applications. This also consists of the infrastructures, applications and the help desk. Nonetheless,
the quality function of IT has not been serving the central power of quality. This has not been trying
to solve all kinds of quality problems (Ross 2017). Apart from this, this has not been operating under
the after-the-fact model of quality assurances. Instead, this has been determining concerns impeding
the facilitation and quality of the speedy resolution.
4. Significance of the investigation:
Through consider the broad cross-functional perspective of the problems with conditions of
IT, it is vital to provide the rigor and discipline for addressing quality developments. Then, there is a
necessity of the top quality of measures and goals (Zaharias and Pappas 2016). After that, there are
driving of constant, actions that are agreed-to quality and relevant system of management. Next,
there is the prioritizing and identification of issue of conditions from the end-to-end viewpoints.
Further, there is the necessity of serving as the focal point regarding the widened framework of IT
quality.
5. Listing and describing of three software available:
Qualityze EQMS Suite:
This is helpful to control and manage the quality process over the cloud. It is a type f flexible
and innovative eQMS. This s developed on the Salesforce platform. This assures the supportable and
scalable solution regarding the business of every size.

5UNDERSTANDING QUALITY MANAGEMENT

6UNDERSTANDING QUALITY MANAGEMENT
Qualcy Bio-Med QMS Software:
This performs the record keeping, tracking and scheduling. Further, this saves valuable time
and is useful for getting complied with regulations (Price and Shanks 2016).
myQuality:
This is applicable for small business originating from any specific sector of the industry.
There is the necessity of the guaranteed ISO 9001 certification. This takes place on the cloud based
SaaS. It is done under the shortest lead time and minimum effect of the internal resources.
6. Software selection for evaluation:
Qualityze EQMS Suite:
It is useful for the business to resolve the quality, regulatory issues, and compliances and
optimize daily operations. Solving the issues with quality is helpful as it helps the business to solve
quality, regulatory problems, and compliances optimizing daily operations (Beckford 2016). Further,
it is appropriate for various sectors. It is a popular leader under the QMS Space. Lastly, it is a user
friendly interface. It can connect, assess, share and change the quality data with simplicity. This is
totally a responsive web based solution.
Qualcy Bio-Med QMS Software:
It is helpful for document management. It is a simple solution document management. It has
to designate virtual cabinets. Then, there is project management and calibration. Having the total
elements regarding PM tracking and calibration, this consist of approval and reviewing. Then, there
is a training of record management (Gutierrez-Gutierrez, Barrales-Molina and Kaynak 2018). Here,

7UNDERSTANDING QUALITY MANAGEMENT
tracking and assignment of training must be done. This also involves the evaluation of competency
requirements and running of metrics and reports.
myQuality:
This has been an overall SaaS-based of ISO 9001 system of quality management. This
comprises of interrelated databases and various templates. This also delivers the least viable
certification of quality. Here, the needed documented data has been ready for reviewing and is pre-
installed. This also involves the ongoing support, certification, implementation and designing. Its
once off set up has involves the dedicate domain of the company along with managers, unlimited
users and the license of twelve months. Apart from this current use has been taking place through the
yearly prepared licence fee (Zeng, Phan and Matsui 2015).
7. Critical review of the software:
Qualityze EQMS Suite has been helpful to determine, document, analyze and review the
problems with quality for the ultimate outcomes. Moreover, it can manage a broad range of
activities that are audit related and supporting various audits. Then, it is helpful to investigate,
deploy changes, document and plan the root cause analysis or resolving the issues with various
quality. Next, it can control and record all the modifications in single systems.
myQuality has been making the quality and the IMS systems easy for the employees. This is
to seek data with simple maintenance of the present data. It is easy for the staffs to understand where
to seek the data with simple maintenance of present data with smart external audit time. Then the
software is flexible and can be tailored easily for suiting the type of business (Zadeh et al. 2017).
Qualcy Bio-Med QMS Software’s usage is user friendly. It is easy to deploy and configure.
They are created over various error proof measures preventing the mistakes from occurring assuring

8UNDERSTANDING QUALITY MANAGEMENT
the system usage. Apart from this, the system consists of identifications that are role based. This has
access control and long in controls.
8. Identify and set Criteria for Evaluation:
The analysis of the overall system f quality management is vital. This is vital since the
complex, manufacturing, denoting the quality has been moving to bend the reduction of various
defects. Performing the aspects at the initial time has not been simple as it has been sounding.
Various processes of products comprise of the sources of tolerance and variability (Sadiq and
Indulska 2017). For decreasing the defects and issues arising from the error margins, the QMS s
needed. Further, the guidelines for the total QMS is developed and documented in the last decades as
per the industry standards like ISO13485, AS9100, ISO9001.
9. Discussion on Weighting for each criterion:
Understanding the Cost of Quality:
This comprises of the reduction o amount of defects. This has been making the processes to
be more effective. Further, one can engage the efficient measures of prevention. Apart from this, it
can digitize the instructions of works and streamline the certifications.
QMS considerations:
It is the common cost-trade off, taking place between how much the businesses can spend on
the prevention along with how much it can spend on fixing on the failures. Apart from this, the
conventional manner to lower the quality expense has been through decreasing the number of defects
(Mosadeghrad 2015). This has been helpful to control the affectivity of the QMS or Quality
Management System for reducing the quality costs further.

9UNDERSTANDING QUALITY MANAGEMENT
10. Set up Evaluation Matrix:
1. Requirements evaluation
and acquisition phase of
planning
This involves the support of top management and organization of
the project. Next, the alternatives are to be considered. Them a
cost benefit analysis is to be done. Lastly, the determination and
definition o user necessities and particular issues are to be
confirmed.
2. Product identification
phase
This includes the determination of what is present in the market.
Then, there is the determination of tools for detailed analysis.
3. Phase of product
evaluation
This includes the execution of detailed evaluation. Further, there
is an on-site demonstration of the chosen competitive tools.
4. Product selection phase This includes the defining of contract requirements and
performing gap analysis (Kim et al. 2017).
11. Justification of weighting criteria for each software:
Qualityze EQMS Suite can use collaboration tools, electronic signatures, revision control.
This can accelerate the approval times and review the main document development and changes.
Then, it can perform complaint management. It can document the issues with products and various
requests for reducing the costs, develop services and assuring the compliance through rising the
productivity (McFadden, Stock and Gowen III 2015). Lastly, it can effectively and secured control
of the quality data throughout the world. myQuality has simple accommodation system with
documented data. This also comprises of using risk registers and high internal audits. Moreover,
there is great products, compliance registers, record management and scheduling management.
However, the formatting of texts is slightly complicated. Qualcy Bio-Med QMS Software is secured
and the usage is convenient (Shamala et al. 2017). Again, the automated workflow capabilities of

10UNDERSTANDING QUALITY MANAGEMENT
information have been providing the simple perspective of the notifications, activities and records in
one single case. Further, the total package of validation for the software involves the URS, Trace
Matrix, OQ and IQ report. Then, it has the capability of the e-signature that is traceable and
auditable.
12. Discussion on the results:
The tools can be calibrated on the basis of real usage. Next, one can deploy the efficient
processes of the quality appraisal. Moreover, one can automate the controlling of the statistical
process. Apart from this, one can accommodate the widened chain of supply. Further, one can set up
the audit processes and then document the discrepancies in a detailed manner.
13. Discussion of Problems and Pitfalls:
This has consisted of providers and end users. There can be lack of assigning of the problems
of the owners regarding resolutions, driving of analysis of root cases and tracking outcomes. Further,
there is a deficiency in the promotion of knowledge that shares the effective practices that are
relative to the management of quality in the field of information technology. Lastly, there is driving
of the preventive defect tasks such the quality never turn into the afterthought.
14. Recommendation:
The quality objectives are required to be focused on. The various recommendations listed below has
been based on the satisfaction of the users.
 Here, the primary sectors of that are challenging for the area of information technology.
 There is a necessity of understanding the query regarding what the quality of activities does
have been needed to be done.

11UNDERSTANDING QUALITY MANAGEMENT
 Here, various sample aims involve the development of the satisfaction of users, controlling
the costs of IT, decrease of defects developing the infrastructure of information.
 Lastly, there must be the stability of application and development of the perception of the
quality of information technology.
15. Conclusion:
It is seen from the above study, that quality management has been serving various purposes.
It has been developing processes reducing wastes, minimizing costs, engaging employees and setting
the direction. Further, it has set the direction that is organization wide and helpful to meet the
requirements of the clients. It is useful to instill the confidence and to lead to ore clients sales and
repeat business. This is also helpful to meet the requirements and assure the compliances with the
provision and regulations of services and products in a resource-effective way. This generates the
room of profit, growth and expansion. Further, it has analysed the designing and building of portions
for serving the development of the structure, process and various plans of deployments. The senior
management has been overseeing the area to assure those necessities of the business and clients to be
the driving force beyond the development of systems.

12UNDERSTANDING QUALITY MANAGEMENT
16. References:
Azizi, R., Maleki, M., Moradi-Moghadam, M. and Cruz-Machado, V., 2016. The impact of
knowledge management practices on supply chain quality management and competitive advantages.
Management and Production Engineering Review, 7(1), pp.4-12.
Beckford, J., 2016. Quality: a critical introduction. Routledge.
Brida, J.G., Moreno-Izquierdo, L. and Zapata-Aguirre, S., 2016. Customer perception of service
quality: The role of Information and Communication Technologies (ICTs) at airport functional areas.
Tourism Management Perspectives, 20, pp.209-216.
Forsgren, N., Durcikova, A., Clay, P.F. and Wang, X., 2016. The integrated user satisfaction model:
Assessing information quality and system quality as second-order constructs in system
administration. Communications of the Association for Information Systems, 38, pp.803-839.
Gutierrez-Gutierrez, L.J., Barrales-Molina, V. and Kaynak, H., 2018. The role of human resource-
related quality management practices in new product development: A dynamic capability
perspective. International Journal of Operations & Production Management, 38(1), pp.43-66.
Kim, S.E., Lee, K.Y., Shin, S.I. and Yang, S.B., 2017. Effects of tourism information quality in
social media on destination image formation: The case of Sina Weibo. Information & Management,
54(6), pp.687-702.
McFadden, K.L., Stock, G.N. and Gowen III, C.R., 2015. Leadership, safety climate, and continuous
quality improvement: impact on process quality and patient safety. Health care management review,
40(1), pp.24-34.

13UNDERSTANDING QUALITY MANAGEMENT
Mosadeghrad, A.M., 2015. Developing and validating a total quality management model for
healthcare organisations. The TQM Journal, 27(5), pp.544-564.
Price, R. and Shanks, G., 2016. A semiotic information quality framework: development and
comparative analysis. In Enacting Research Methods in Information Systems (pp. 219-250). Palgrave
Macmillan, Cham.
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
Sadiq, S. and Indulska, M., 2017. Open data: Quality over quantity. International Journal of
Information Management, 37(3), pp.150-154.
Shamala, P., Ahmad, R., Zolait, A. and Sedek, M., 2017. Integrating information quality dimensions
into information security risk management (ISRM). Journal of information security and
applications, 36, pp.1-10.
Susanto, A., 2015. What factors influence the quality of accounting information. International
Journal of Applied Business and Economic Research, 13(6), pp.3995-4014.
Zadeh, P.A., Wang, G., Cavka, H.B., Staub-French, S. and Pottinger, R., 2017. Information quality
assessment for facility management. Advanced Engineering Informatics, 33, pp.181-205.
Zaharias, P. and Pappas, C., 2016. Quality management of learning management systems: A user
experience perspective. Current Issues in Emerging eLearning, 3(1), p.5.
Zeng, J., Phan, C.A. and Matsui, Y., 2015. The impact of hard and soft quality management on
quality and innovation performance: An empirical study. International journal of production
economics, 162, pp.216-226.

14UNDERSTANDING QUALITY MANAGEMENT
17. Appendix:
17.1. Appendix 1:
Figure 1: “Establishing and implementing quality management in information system”
(Source: Azizi et al. 2016, pp.4-12)
Design
Build
Deploy
Control
Measure
Review
Improve

15UNDERSTANDING QUALITY MANAGEMENT
17.2. Appendix 2:
Figure 2: “Elements and requirements of a quality management system”
(Source: Susanto 2015, pp.3995-4014)
The organization’s quality
policy and quality objectives
Quality manual
Procedures, instructions,
and records
Data management
Internal processes
Customer satisfaction from
product quality
Improvement opportunities
Quality analysis

16UNDERSTANDING QUALITY MANAGEMENT
17.3. Appendix 3:
Figure 3: “Principles of quality management”
(Source: Brida et al. 2016, pp.209-216)
Leadership
Engagement
of People
Process
Approach
Continuous
Improvemen
t
Relationship
Managemen
t
Customer
Focus
Evidence-
based
Decision
Making

17UNDERSTANDING QUALITY MANAGEMENT
17.4. Appendix 4:
Figure 4: “Quality management and software quality management tools”
(Source: Forsgren, et al. pp.803-839)
Quality assurance:
They must
establish
organizational
procedures
and standards
that lead to
high-quality
software.
Quality planning:
They must
select
appropriate
procedures
and standards
and tailor
them for a
specific
software
project.
Quality control:
They must
ensure that
procedures
and standards
are followed
by the
software
development
team.