Analyzing Quality Management and Staff Consultation at Marriott

This report delves into the quality management practices of Marriott Hotel, an international hotel known for its luxurious services. It highlights the critical role of quality in enhancing market image and sales, emphasizing the need for continuous improvement and customer satisfaction. The report explores the significance of self-assessment in identifying strengths and weaknesses, the importance of effective communication and record-keeping in quality management, and the stages of staff consultation followed by Marriott. It also proposes modifications to existing systems, such as investing in employee training and empowerment, to further enhance the quality of goods and services provided to customers. The analysis underscores the importance of these elements in maintaining and improving Marriott's performance and customer satisfaction.

Quality Management
(TASK 4)

Introduction
Quality refers to over all features and characteristics of products and
services which are provided by organizations to their customers.
The present report is based on Marriott hotel which is a
international hotel and offering luxurious services to their
customers. The best quality is the key element for this hotel which
improve its market image and sales as well. Leaders are needs to
focused on continuous improvement in quality management and
providing customer satisfaction.

4.1 The role of self assessment in
Marriott hotel.
Self assessment plays a important role in existence of every
business organization. Every manager have to understand 'State of
Health' in order to identify overall operation of company are
running well or not. Self assessment is a continuous approach which
help company to identify best possible outcomes all operation from
company. Various types of methods are used by organizations for
self assessment process. It gives an opportunity to Marriott hotel for
determine their strength and weaknesses and work on that.

4.2 Importance of communication and
record keeping in quality management.
Through communication process companies can easily identify their
data which need to improve in order to proving best customer
services. It is a best scheme which carry our the quality
management system. If free communication is flow within
organization then staff members can directly interact with their
consumers and other members and get innovative ideas which
support company to boost up their confidence. Leaders responsible
to motivate their workers and provide proper training to them in
order to complete work on time and achieved pre planed target and
objective. After improving work quality of employees and
employees are can be improve performance of quality of their
organization.

4.3 Outline the stages of staff
consultation which are followed by
Marriott hotel.
Staff members of organization are talking to each other and discuss
their views and ideas with each other. They are making a plans and
strategies together and decide how and when they are execute them.
In hotel Marriott continuous communication is a great source of
their success and can easily achieve their target. Members can
directly interact with each other and try to resolve their problem
with mutual consent. Further, it can encourage workers and improve
their performance as well. Leaders have provide proper training to
workers in order to motivate them towards complete work on time
and efficient manner.

4.4 Propose new system or modification
to existing system.
In order to provide high quality of goods and services to their
customer and manage their performance accordingly. Various types
of modifications which every managers of Marriott hotel have to be
done are as aligned below:
Invest in training and focus on employees- Marriott hotel having a
large numbers of workers.
Empowering employees and team approach- An empowerment
increase the involvement of their workers.

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