University of Sunderland: Quality Management Report, MDIS Tashkent

This report, submitted by a student at MDIS Tashkent for the University of Sunderland's Quality Management for Organisational Excellence module (UGB262), addresses quality management issues within Cookwell Kitchen Equipment. The report begins with an introduction defining quality and its importance, followed by problem identification and analysis, highlighting issues such as lack of collaboration, product quality failures, poor leadership, and declining sales. The analysis uses the PDSA cycle (Plan, Do, Study, Act) to propose a quality improvement plan. Recommendations include providing value, conducting psychological and economic assessments, and fostering employee engagement. The report emphasizes the need for a comprehensive quality improvement strategy to address subpar process and product quality, ultimately aiming for organisational excellence.

UNIVERSITY OF SUNDERLAND PROGRAMME
ASSESSMENT COVER SHEET / FEEDBACK FORM
Module Name/Code:
Quality Management for Organisational Excellence
UGB262
Student Name & ID:
Name: Khosiyatkhon Badriddinova
MDIST ID: B1902703
UOS ID: 209202207
Due Date: January 25,
2022
Center / College: MDIS in Tashkent Hand in Date: January 21,
2022
Assessment Title: Individual Assignment
Learning Outcomes Assessed:
Learning
Outcomes
Assessed:
Feedback relating learning outcomes assessed and assessment criteria given to
students:
Areas for Commendation:
Areas for Improvement:
General Comments:
Assessors Signature: Overall Mark (subject to
ratification by the assessment
board)
Moderators Signature:
Students Signature: (you must sign this declaring that it is all your own work and all sources
of information have been referenced)

Table of contents
ASSESSMENT COVER SHEET / FEEDBACK FORM......................................1
................................................................................................................................1
Introduction....................................................................................................................3
Problem identification and problem analysis.................................................................3
Problem identification................................................................................................3
Problem analysis........................................................................................................5
PDSA Cycle...................................................................................................................6
Planning......................................................................................................................6
Doing..........................................................................................................................7
Analyzing...................................................................................................................7
Acting.........................................................................................................................7
Recommendations..........................................................................................................7
Providing value is substantial in our company plan...................................................7
Performing a psychological and economic assessment is required...........................8
Conclusion......................................................................................................................8
References......................................................................................................................9

Introduction
There are several factors that go into determining a product's quality. Is it possible to
define quality in a simple way? Quality assurance professionals generally agree,
however, on one point: obtaining quality is crucial. Crosby (1979) asserts that "quality
is kindness." Instead of emphasising "fitness for use," Juran (1988) defines quality as
"ensuring appropriateness for use." Quality, according to Smith (1993, p. 237), may
be defined as "the goodness or magnificence of anything." It is assessed in accordance
with well-established quality standards for such facilities, which take into account the
wants and requirements of both users and other stakeholders.
All kinds of kitchen equipment are manufactured by Cookwell Kitchen Equipment,
including refrigerators, microwave oven and coffee machines. The raw ingredients for
the manufacturing of items are obtained from outside sources. Recent revenue
declines and high worker turnover have caused issues for the organisation. In the end,
the firm recruited the student as its new quality manager. Quality managers are
responsible for identifying and analysing the issues that contribute to these outcomes.
Another obligation is for the business to offer a thorough quality improvement plan to
eliminate this critical position in a timely and effective way.
Specifically, the purpose of my investigation was for me to show my ability to draw
inferences from areas such as evolutionary computation and integrated devices. There
has been a finding that Cookwell cookware instructions are not trustworthy.
Following the findings of this research, it is necessary to address these concerns and
assess their ramifications from a more comprehensive viewpoint.
Compromise solutions and examples within the framework of global quality
assessment principles and standards, as well as intelligent analysis and conclusions,
are required for the implementation of acceptable process modifications in the global
quality assessment environment.
Problem identification and problem analysis
Increases the number of aspects that contribute to the overall success of a company's
operations . In order to ensure that performance criteria are met, rules and regulations
must be designed utilizing reliable data. If they want to be successful, managers must
first obtain information on customer preferences and, in certain circumstances, even
the most stringent production needs. An effective way for learning more about a
homeowner's performance metrics and business plan, for example, is to do a ratio
analysis.
Problem identification
It was possible for the Quality Manager to classify the ensuing issues thanks to data
acquired from a few units:

 There was a lack of collaboration and contact between the two primary
sections of the organization, namely the design and manufacturing
departments.
 A claim has been made that the corporation suffers from a lack of innovative
product ideas and a lack of efforts to enhance the quality of its goods.
 Products provided by external suppliers have a high failure rate, as shown by
product inspection. This results in a high level of disability benefit.
 Wrong quality policy: The Company's quality philosophy acknowledges rather
than prevents, which is reflected by the concept that quality is tested by
products and services.
 Complaints from customers: There have been a lot of complaints lately.
 In the event that a consumer is displeased with the product they bought, they
might quit the firm.
 As a result of the rise in internal and external mistakes, the cost of errors has
risen as well. Errors have a substantial impact on the final cost of the project.
 Many staff quit the organization, which is a major issue for management.
 Failure to lead: Today's leaders have exhibited a dearth of leadership abilities.
To put it another way, leadership is lacking across the board.
 It is unusual that the company conducts training programs for its workers. In
order to have a better understanding of quality, there are no existing
educational options.
 There are instances when employees come up with crucial suggestions for
development but don't get the attention they deserve because of a lack of
reflection. These kinds of viewpoints, on the other hand, go unheard and
unappreciated.
 No clear instructions and processes were provided by firm management to
workers. In addition, a lack of well-defined processes is prevalent inside the
business.
 For external suppliers, the firm does not adequately examine them. •
Insufficient supplier assessment: When it comes to appraising vendors, there
are no defined processes.
 This implies that jobs can be completed rapidly, and goods can be given to
clients as soon as possible thanks to a new generation of product designers.
 There are no internal audits or management evaluations of the company's
Quality Management System (QMS). This is quite concerning.

 Sales are decreasing: The Company has seen a drop in sales. In the context of
business, sales are the money that a firm makes from its customers. This is a
major issue that the firm is now dealing with.
 The company's operational expenses, which include the costs of goods sold
(COGS), rent, equipment, inventory costs, marketing, and payroll, have risen.
Problem analysis
Figure 1 shows the results of the illustration's testing and clarification, which show a
total of serious collaborations.
Figure 1: The Problem Analysis
All issues stem from a dearth of effective leadership, according to an in-depth
investigation. Both an external loss and two internal failures have come from a dearth
of leadership, as shown by a rise in operating expenditures and a high turnover rate.
As a result of poor management, there is a lack of coordination, inadequate
assessment of agents, and type misconceptions to identify rather than correct. There
were a range of results with these three sorts of tales. Manufacturing and production
phases are completely disconnected, resulting in an absence of innovative design. Due
to a lack of coordination and communication between the two departments, new
product concepts were eliminated from the market. As a consequence of the lack of

careful evaluation of suppliers, a high rate of progressive failures is not surprising. As
a result of its dedication to outstanding principles that do not demand any of these
procedures, the organization has none. There's nothing wrong with preferring
perception over avoidance as long as you don't forget about the whole procedure.
The absence of process and product quality is the most serious issue resulting from
the aforementioned problems. How do we know when we've got a problem with
process and/or product quality? On the one hand, costs will rise, while consumers will
remain dissatisfied. When a company fails to meet expectations, many consumers
express dissatisfaction and may even have decided to leave. Customers who leave the
firm are likely to have an impact on the company's bottom line.
The second set of problems caused by a lack of leadership includes a lack of learning
opportunities, a refusal to accept proposals for employee improvement, and a lack of
specified standards and procedures. Employee dissatisfaction is exacerbated by all of
these basic signs of poor leadership. A lack of motivation may lead to a variety of
negative outcomes. In the long run, the quality of the product and the process suffers.
Every problem that has ever been and will exist may be summed up in the phrase
"poor process and product quality." A strategy for dealing with and fixing the problem
of subpar process quality and product quality must thus be developed by the firm. It is
now more important than ever to have a comprehensive quality improvement strategy.
Total quality improvement approach
PDSA Cycle
Planning
The grades and test results of students are included in the data collection that is being
evaluated. Information on a single kid may be studied, as well as data aggregated by
school, grade level, or any other characteristic. Due to the fact that the PDCA does not
define how documents should be assessed, the organization employs a number of
tactics for this as well as other processes.
Source:https://resources.phrasehealth.com

Doing
It is a component of the "align" test, which assesses whether local and international
criteria are necessary and whether or not they should be taken into consideration. In
order to ensure that such a user has a clear continuity of knowledge throughout their
whole life, school officials assess what has already been taught to previous and future
class students, even in other subjects. Academic deficits were addressed by
establishing coursework and grade targets that were based on data from the
"examination."
Analyzing
Continual international and local evaluations might include anything from daily
teacher performance to six-year improvements to the results of standardized exams
administered yearly. The utilization of a virtualized web page may also be utilized by
instructors to review summary data in order to identify patterns in the behavior of
their pupils. A trained team of specialists monitors students with specific learning
requirements on a regular basis, ensuring that they are meeting their goals.
Pedagogical changes may be implemented at any point throughout the school year if
pupils are not reaching expectations.
Acting
Because it is focused on both organizational and learning objectives, it is referred to
as "act" training. Within a set of boundaries, teaching approaches are customized to
each student's specific knowledge and cognitive processes, rather than the other way
around. The next step in this situation will be the performance of an "act" known as
"uniformity." The accomplishment of the organization's objectives is seen as success.
In order to communicate their understanding of right processes, educators use both
verbal and nonverbal communication techniques. They are utilized as data in the
"Evaluate" step of the A+ Method cycle, which is the last stage.
Recommendations
Providing value is substantial in our company plan.
Even if a quality management system existed, just adhering to it would not be
sufficient. It is important for the quality ideals of your company to penetrate every
level of the business throughout. Whenever it comes to defending sponsored content,
everyone on the team is on the same page. As opposed to those who regard it as a no-
frills alternative, others see it to be an attempt to minimize costs in various ways.
Whatever you and your team pick, the creative and organizational parts of it must
complement the concept. Getting someone else on board is the only way we can go
forward with our idea. Employers must be able to engage in the design process if the
company is to meet your high criteria for product quality. When an employee does not
believe that he or she has a voice in the direction of the organization, he or she is less

inclined to make ideas to their manager. You now need this information since your
staffs are intimately engaged in the manufacturing process. Permitting employees to
voice their discontent if they believe their job falls short of the basic standards
required to produce or provide an excellent product or service is a positive step
forward. Coaches are essential in the process of developing a new product.
Continuously being examined may have a detrimental influence on one's capacity to
think creatively and imaginatively. If you are overly lenient with your children, they
may begin to doubt their own ability to make good decisions for themselves.
Performing a psychological and economic assessment is required.
The findings of your pre-release testing and evaluation will have a significant impact
on the success of your product. To ensure that your game fulfills customer
expectations, you'll almost probably have to address problems, make extensive
changes to the game, and tune its settings as a developer. More development in beta
form and market research would be required before the product could be made
available to the general public. You may make the game available to the general
public in order to guarantee that all technical standards, including security, are met
and that the game provides the greatest amount of enjoyment possible. The use of
supervised system testing makes it feasible to test your product in the real world.
We'll put the system through its paces with your products' operation, maintenance,
and advertising in order for you to make critical product enhancements. You must
perform market research before presenting new products in order to have a thorough
understanding of demand and quality rates. You will be able to release your goods
with pinpoint accuracy in this way. When it comes to establishing the value, sourcing,
and performance of your company's goods and services, developing a marketing plan
may be quite beneficial. In addition to modifications in how goods are presented and
the commodities themselves, the market's volatility might be lessened.
Conclusion
In firms that have built systems for continuous learning in order to maintain long-term
success, overall quality standards are the most successful. Management's goal is to
increase performance by focusing on the eight topics listed below: Among buyers' top
priorities are goods and services that are focused on them and their requirements, and
that meet or exceed their expectations in both quality and value. Administrative tools
may be utilized to promote brilliance in every firm, regardless of the industry.
Involvement and direction in decision-making are fueled by personal connections, but
a procedural approach increases the overall performance and efficiency of the
company.
In today's world, it is impossible to overstate the significance of quality assurance.
When established processes are used to a firm, earnings improve while errors and
losses are reduced. Customers' contentment, loyalty, and perceptions are all improved
as a result of this marketing strategy. Greater co-worker engagement results in
employees being more motivated to complete their assigned responsibilities. Because
of this, the company's workers and customers will have more trust in the organization.

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