Report on Quality Management and Reliability of Engineering Firm

This report provides a detailed analysis of quality management and reliability within an engineering firm. It begins with an introduction to quality management, outlining its core components, principles, and the importance of customer focus, employee engagement, process approach, and data-driven decision-making. The report addresses specific problems related to quality assurance planning, including defining quality objectives, roles, and responsibilities, and coordinating with other plans. It also explores the process capability index (Cp) to assess manufacturing processes, applying statistical methods and calculations. Furthermore, the report examines the basic principles of Statistical Process Control (SPC), highlighting its benefits such as maximized productivity, increased operational efficiency, cost reduction, and customer satisfaction. The analysis includes a discussion on the most suitable control charts (XmR) and their application in monitoring and improving manufacturing quality. The report further employs a t-test to determine the significant difference between different surface finishes and concludes with an evaluation of reliability metrics, including Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF), using moving averages to analyze market volatility. The report concludes with the evaluation of different metrics and their relationship to operational efficiency.