Health and Social Care: Evaluating Quality in Great Britain Report

This report delves into the critical importance of quality management within the health and social care sectors of Great Britain. It examines the methods employed for evaluating service quality, considering both external and internal perspectives, such as the use of focus groups, questionnaires, complaint procedures, and interviews. The report also analyzes the impact of involving service users in the evaluation process, highlighting how their input can lead to improvements in service delivery, identification of actual threats, and enhancement of organizational reputation. The conclusion emphasizes the significance of efficient practices in healthcare to ensure patient satisfaction and well-being, while also acknowledging the perspectives of stakeholders, including clients, staff members, and investors, in relation to service quality. The report references relevant academic sources to support its findings.

The Importance of Managing
Quality in Great Britain in
Health and Social care
TASK 4

Table of Contents
• Introduction
• Evaluating methods for service quality with external and internal
perspectives
• Impact of involving users for evaluating service quality
• Conclusion
• References

Introduction
Health and social care refers to overall desired services which are
provide to people by care providers in order to make them
healthy.
It involves to different types of facilities which used in more
effective as well as efficient manner for promoting health and
social care of citizens.

Evaluating methods for service quality
with external and internal perspectives
The evaluation of service quality is an important aspect to be
completed because it is helpful to identify actual threats which are
required overcome.
• Focus groups
• Questionnaires
• Complaint procedures
• Interviews

Continue…

Impact of involving users for evaluating
service quality
The service users are helpful to evaluate actual problems in
medical facilities which create issues to deliver better quality of
services to needed patient.
• Improvement of services
• Analyse actual threats
• Increase reputation of organisation

Continue…

Conclusion
The above had concluded that health care sector include efficient
practices for making people disease free.
It includes improvement of about quality of services in order to
achieve patient satisfaction by making them healthy in perfect
way.
Moreover, it involves perspectives of stakeholders such as clients,
staff members and investors to quality of services and their link
with the same.

References
Horton, S. and Farnham, D. eds., 2015. Public management in
Britain. Macmillan International Higher Education.
Giddens, A., 2013. The third way: The renewal of social
democracy. John Wiley & Sons.
Doherty, T.L., Horne, T. and Wootton, S., 2014. Managing public
services-implementing changes: a thoughtful approach to the
practice of management. Routledge.

Thank You