HCM 630 Report: Quality Management in Healthcare - Key Issues Explored

This report provides an overview of quality management in healthcare, encompassing five key topics: the impact of MAPP (Mobilizing for Action through Planning and Partnership) strategic planning, causes and management of workplace conflict, the benefits of nursing preceptorship programs, the importance of collaboration in healthcare delivery, and current practices and perspectives on employee training in the medical field. The report highlights the significance of strategic planning for organizational success, identifies the main causes of workplace conflicts and strategies for their resolution, emphasizes the advantages of nursing preceptorship programs in enhancing nurses' skills and confidence, underscores the importance of interprofessional collaboration for effective healthcare delivery, and examines ethical considerations and current practices in employee training and research within the medical field. The conclusion emphasizes the practical application of the knowledge gained from these assignments in improving healthcare practices.

Running head: QUALITY MANAGEMNET IN HEALTHCARE
Quality management in healthcare
Name
ID
Course
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Brief overview of the topics
There have been five topics throughout the five weeks. These topics have dwelled around the
issues that enhance quality and safety healthcare. The topic on MAPP have elaborate the need of
effective planning in organization. MAPP model in planning promise effective result of
planning. When it comes to conflict in workplace, the topic identifies the key causes of conflicts
in the workplaces. For example failing to balance professional and family life. However, creating
awareness resolves these issues. Other topics include preceptor program in nursing, training in
the medical field and collaboration. Coordination assist in ensuring patients and nurse’s safety.
Training identify the ethical issues in the field of research and its importance. Preceptor program
assist nurses in many ways. For example, after the training, they are able to identify the
challenges and how to face the challenges in the field. In this assignment, it will highlight main
point in every topic and lastly provide conclusion on how to apply the knowledge.
Assignment 1: IMPACT OF MAPP
The main points
The main reason why every organization needs strategic planning regardless of the size is that it
ensures that the company meets its vision and mission. However, Harris, (2016) stated that when
implementing the organization’s strategic plan in community health, partnership (MAPP) and
mobilizing actions are necessary. Mobilization of action involves collaborating and partnering
with the effective public health institutions, the community and the public health systems.
Mobilization involves multiple steps that is recruitment of a competent team, visioning,
assessment, strategic issues and lastly action cycle. These processes must follow each other to
achieve an effective outcome. However, Davis et al, (2016) illustrated that the assessment

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process is the most crucial of all processes since the outcome of every stage is analyzed and new
strategies and adopted. When a public health agency implements the MAPP strategic planning
tool, the outcome is improvement in the quality of the public health. An example given by the
Virginia Department of Health is the Knox country according to Erwin et al, (2017). The
outcome of using the MAPP in the Knox country department of health is quality management.
The model have changed the priorities of the community in terms of health. The community
were able to recognize that they had poor strategic plan in the previous year. However, proper
strategic planning have enabled the community to focus on every population regardless of their
way of life. Some of the benefits include availability of opportunities, low crimes records and
favorable environment for the population.
Apart from that, the adolescents have also reduced the level of their drug abuse. The reason was
that with the implementation of the MAPP, the management is able to identify the critical issues
that lead to drug abuse among the adolescent. Therefore, they are address the issues one after the
other.
The Norfolk Department of Public Health four main assessment is the MAPP model. Farahani et
al, (2018) said that these include strength of the community, local public health system, force of
change, and community health status. These strategies shows that the model is able to identify
the main health priorities in a society and the management can come up with a comprehensive
plan to tackle the priorities.
Assignment 2: WORKPLACE CONFLICT
Main points

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There are many causes of workplaces conflicts. Kemp, (2018) stated that some of the main
causes include limited resources, interpersonal relationships and unclear responsibilities. These
conflicts mainly revolve around the key stakeholders in an institution. Some of the stakeholders
include technicians, physicians, patients and the nurses.
It is always important to address these conflicts in an organization. However, one of the bodies
that deal with conflict resolution. The organization outlines the crucial ways of managing and
responding to the multiple issues causing conflict in the organization. Rand.org. (2020) said that
one of the things RAND Corporation do is to provide publications that assist institutions in
understanding mental status of the employees in health institutions.
Conflict have great impact to the mental health of individuals. For example, actions such as
harassment, and bullying in health institution have negative impact to the mental health of
employees. When bullying and harassment of employees become severe, the productivity of
employees also drops drastically. Rand.org. (2020) stated that managing conflict in women quiet
challenging according to the RAND organization publication. Women have a challenge in
balancing their personal life with the duties in the organization. It is important for the
organization to identify the causes of the conflict in the institution. Managing these conflict will
result to a positive improvement in the institution. The first is that the management of the
organization must create mental awareness to the employees. The awareness can be achieved
through consistent training of the workers.
Apart from consistent training, the other way of reducing conflict that arise in the workplace is
having a clear line of communication. For example having a centered communication on issues
such as responsibilities. People who have families are likely to have conflict than the rest since
they face challenge in balancing their professional life and family life. The challenge causes a lot

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of conflict in the workplace. They always have a tight schedule and sometimes have no time to
rest and reflect on their lives. Some of this people often show little or no commitment to their
workplace responsibilities. Therefore, it is important for the management to have a training
program to these employees. The awareness should cover mental health and balancing between
family and work related issues. The move will reduce conflict in the workplace and provide a
conducive working environment.
Assignment 3: NURSING PRECEPTOR PROGRAM INTEGRATED INTO
HEALTHCARE
Main points
The goal of this assignment is to identify the project benefit of integrating nursing preceptorship
program in the healthcare organization. Aboshaiqah & Qasim, (2018) illustrated that
Preceptorship is a program that assist in facilitating clinical practice in healthcare training
program such as training. The advantage of this program is that it helps nurses to develop the
attributes of nursing. Some of these attributes include communication skills and development of
both clinical and personal skills. In terms of student, it helps them to develop confidence and
competency in their work. Apart from that, Bazzell & Dains, (2017) said that the program
improve the experience of nurses. For example, when a nurse has trained through this program,
he or she reduces the frequency of medical errors that might occur inpatients. The patients are
satisfied with the service they get they get from these nurses.
On the other hand, nurses of often encounter challenging cases while on duty. However, the
program prepares nurses to face these challenges whenever they come. The newly registered
nurses are one of the most professionals who need this program. The reason is that these people

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need skills such as clinical thinking and self- efficacy. Missen et al, (2016) stated that many
graduates who join the nursing profession leave before finishing a year. The reason is because
these people do not have experience besides the confident to face the challenges in this sector.
Research shows that the preceptor program can assist these new graduates to adopt to the field of
nursing.
In a way of incorporating nursing preceptorship, it is important to perform a research using
intermingled method model. According to Costello et al ,(2017) the research shows that the
newly graduated nurses who attend the preceptorship program are able to multitask and
demonstrate quality communication skills in their duties. The movement shows success of the
program. It shows that preceptor program is an effective teaching method that can apply to all
nursing professionals. After the training nurses prove to be accountable to their actions and meet
the needs of the patient. However, it is important to do a research before implementation this
program. The research helps in recognizing the specific areas that the program need to cover.
Assignment 4: COLLABORATION IN HEALTHCARE
Main points
Collaboration in healthcare sector is necessary to achieve effective delivery of services.
According to Gougeon et al, (2017), the main stakeholders in the health sector that need to
collaborate include patients, family to the patients and the interdisciplinary team members. There
are multiple benefits that come with collaboration of the above listed stakeholders. Some of these
advantages include effective decision making improvement in the services delivered, timely
services among other benefits. There are multiple factors that indicate lack of cooperation among
the health care providers. Some of these determinants include having more than one center of

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communication in the hospital thus bringing conflict in terms of authority. However, inter-
professional collaboration is a solution to all these factors. It ensures efficient care safety of both
nurses and patients and lastly effective decision making mechanism. When health care providers
collaborate, they are able to identify the main demands in the health sector. Identifying the
demands assist them to align their goals in way that aims at satisfying not only the patients but
also themselves.
Morley & Cashell, (2017) stated that Inter collaboration requires competency of the health care
providers. Professional competency during care planning promises effective communication,
domain thinking and continuous motivation of other colleagues. One have to use professional
words during communication as it promotes professional responses from other team members.
There are patients who suffer from risky illness. An example of such patient is the cancer patient.
Such patient need collaboration from the team taking care of him or her. It brings a positive
perception to the patient that he will soon recover due to that care and collaboration. During the
collaboration the nurses are able to interact with the patient to understand the symptoms
according to Labig, (2019). The information is passed to other team members to facilitate quality
care. As described inter collaboration is not only beneficial to the patients but also to the health
care providers. One of the benefits to the nurses include feel of job satisfaction among
themselves. Consequently, collaboration is a process that encompasses three main themes. These
include pre-requisite of the coordination actualization process and realization of the set goal.
Assignment 5: EMPLOYEE TRAINING IN THE MEDICAL FIELD
Main points

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The assignment illustrates current practices and perspectives regarding employee training in the
medical fields. It achieves it by comparing three articles including Langhof, Schwietering &
Strech (2019); Labig (2009); and Thørrisen, Skogen, Kjeken, Jensen, Aas (2019). Some of the
key concept identified for comparison include public involvement, ethics in research, priority
settings and sample ownership, informed consent among others. After organizing the findings
around the key concept, this assignment proves that the three articles mainly focus on ethics
consideration in research. It turns that whenever one is doing a research, he must consider high
degree of ethics regardless of the research. However, the three articles identifies that one of the
research that is prone to a myriad of challenges is the Biobank research. Therefore, Langhof et
al, (2019) sates that ethics should create set of standards and principles that bio-banking research
should follow. There is always the need to evaluate every process of biobank research to
emphasize on ethics. There are some areas that Biobank do not address. These include review of
the ethics, setting of the priority issues and sample ownerships. There is impact of such neglect.
For instance, Thørrisen et al, (2019) illustrated that the research may be unreliable and medicine
functional. In every research, there is need for ethical analysis. It promises a sense of informed
consent and promise of confidentiality. All the above description aims ant providing quality
health to patients by ensuring they are safe and their information re airs confidential in every
research.
Conclusion
The five assignment have talked about critical issues in the field of nursing. Some of these issues
include training, conflict resolution and ethics. Now and in the future I will be able to apply the
knowledge in multiple ways. First, I will always ensure that I understand my mental status to
ensure that I do not create unnecessary disagreement. I will ensure that I balance my life.

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Secondly training is important in nursing I will ensure that I attend training when available to
improve on my services. Lastly, I have seen the need of ethics in research and I will ensure that I
maintain ethical standards.

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References
Aboshaiqah, A., & Qasim, A. (2018). Nursing interns' perception of clinical competence upon
completion of preceptorship experience in Saudi Arabia. Nurse education today, 68, 5-6.
Bazzell, A. F., & Dains, J. E. (2017). Supporting nurse practitioner preceptor development. The
Journal for Nurse Practitioners, 13(8), e375-e382.
Costello, M., Huddleston, J., Atinaja-Faller, J., Prelack, K., Wood, A., Barden, J., & Adly, S.
(2017). Simulation as an effective strategy for interprofessional education. Clinical
Simulation in Nursing, 13(12), 624-627.
Davis, M., Mahanna, E., Joly, B., Zelek, M., Riley, W., Verma, P., & Fisher, J. (2016). Creating
Quality Improvement Culture in Public Health Agencies. American Journal Of Public
Health, 104(1), e98-e104. doi: 10.2105/ajph.2013.301413
Erwin, P., Buchanan, M., Read, E., & Meschke, L. (2017). Intentional Paradigm
Change. Journal Of Public Health Management And Practice, 23(6), 627-637. doi:
10.1097/phh.0000000000000584
Farahani, L. A., Parvizy, S., Asadi-Lari, M., Mohammadi, E., Azghadi, B. H., & Taghizadeh, Z.
(2018). Study protocol for promoting physical activity among women based on the
MAPP process. Eastern Mediterranean Health Journal, 24(11), 1074-1081.
Gougeon, L., Johnson, J., & Morse, H. (2017). Interprofessional collaboration in health care
teams for the maintenance of community-dwelling seniors' health and well-being in
Canada: A systematic review of trials. Journal of Interprofessional Education &
Practice, 7, 29-37.

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Harris, M. J. (2016). Evaluating public and community health programs. John Wiley & Sons.
Kemp, R. L. (2018). Strategic planning in local government. Routledge.
Labig, C. E. (2019). Bad measures don’t make good medicine: the ethical implications of
unreliable and invalid physician performance measures. Journal of business ethics, 88(2),
287-295.
Langhof, H., Schwietering, J., & Strech, D. (2019). Practice evaluation of biobank ethics and
governance: current needs and future perspectives. Journal of medical genetics, 56(3),
176-185.
Missen, K., McKenna, L., & Beauchamp, A. (2016). Registered nurses’ perceptions of new
nursing graduates’ clinical competence: A systematic integrative review. Nursing &
health sciences, 18(2), 143-153.
Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of medical imaging and
radiation sciences, 48(2), 207-216.
Rand.org. (2020). About the RAND Corporation. Retrieved 29 February 2020, from
https://www.rand.org/about.html
Rand.org. (2020). Work vs. Family: How Some Countries Lead the Way in Flexible Working.
Retrieved 29 February 2020, from https://www.rand.org/blog/2019/01/work-vs-family-
how-some-countries-lead-the-way-in-flexible.html
Thørrisen, M. M., Skogen, J. C., Kjeken, I., Jensen, I., & Aas, R. W. (2019). Current practices
and perceived implementation barriers for working with alcohol prevention in
occupational health services: the WIRUS OHS study. Substance abuse treatment,
prevention, and policy, 14(1), 30.

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