Laing O'Rourke: Quality Management, Approaches, and Success Analysis

This report delves into the quality management practices of Laing O'Rourke, a prominent construction company. It identifies and describes the organization's approaches to quality management, comparing them to another construction company and appraising their effectiveness. The report further discusses various techniques for measuring project success, including schedule adherence, quality of service, cost management, stakeholder satisfaction, and overall performance. It also examines the principles and examples of effective project management, highlighting how these contribute to the different elements of project success. Finally, the report explores different techniques for analyzing and improving processes within an organization. The document, contributed by a student, is available on Desklib, a platform providing AI-based study tools for students.

Running head: - QUALITY MANAGEMENT
QUALITY MANAGEMENT
Name of the Student
Name of the University
Author Note

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1.Identify and describe the approaches to quality management undertaken by your
chosen organisation, compare these approaches to one other organisation and appraise
the effectiveness of your chosen organisation’s quality management.
Laing O'Rourke is a construction company. The organization was established in the
year of 1978 by Ray O’ Rourke. It is counted among one of the largest private organization in
the United Kingdom. The organization is involved into different major projects which
requires different type of strategies related to project and quality management. The
construction field in United Kingdom faced multiple challenges while accepting the different
methods that can help in enlightening the manufacturing concept and the performance of the
organization. Quality management is a way that benefits in bringing improvement within the
organization (Goetsch and Davis 2014). However, there are different research related with the
quality management that states the different methods which the construction organization of
the UK practices to improve the class of the service provided by the organization. The
organization quality management team comprises of different elements. The different
elements are the quality planning, quality control, assurance of the quality and the
development of the quality. The main focus of the organization is not only related with
providing quality service but to achieve the focus of the organization. The quality
management followed by the organization comprises of different and number of management
principles which is used to develop and improve the working process of the organization. The
main aim of the organization is to fulfil and focus on the customers’ requirements (Oakland
2014). The organization belongs to the construction fields it depends on the requirement of
the customers. The organization meets the requirement of the customers and delivers the
quality of service above the customers’ expectation. The class of the service offered by the
organization is above the expectation of the customer. It is easily achievable as all the
employees within the organization are aware of all internal and external requirements of the

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customers. The leadership is one of the approach related to the quality management which is
undertaken by the Laing O'Rourke. The leaders of the organization are well organized and are
united. The unity among the leaders present in the organization helps in creating a direction
for achieving the project goal. It helps in creating environment where all the people involved
in the organization focus on achieving the aim of the organization. The entire employees of
the organization are involved in fulfilling the aim to achieve maximum benefit for the
organization. The organization adapts a systematical approach for achieving the efficiency in
the quality of the delivered work (Kanji, Malek and Tambi 2015). The efficiency and the
effectiveness related to the quality of the service of the product is related with the
identification and better knowledge about the process involved in the system. The
improvement made by the organization need to follow a continuous process when it comes to
the overall presentation of the organization. The approach made by the organization is based
on the collection of the factual data which helps in better decision making. The decision made
by the organization is more effective as it is based on the factual data analysis and
information. The organization follows a particular structure which comprise of the procedure,
different type of processes, resources required which is the main necessity for the
implementation of the quality management (Klefsjo, Bergquist and Garvare 2018). The
quality management helps in achieving the different types of purposes within the organization
such as improving the different process, reducing the different generated waste, lowering the
cost of expense, identification of different training opportunities, involving different staffs
and setting a particular path for the work process of the organization. Before the application
of the quality management system the organization followed certain steps such as the design,
build, deploy, measure, review and improve. The quality management helps in tracking the
work of the association. Quality management is one of the important part of the organization
(Munizu 2013).

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There are certain different between the approach made by the Laing O'Rourke and
other construction organization. The approach is completely different and the quality
management process of Laing O'Rourke is more effective and will help in the appraisals. The
scope of the other organization is not well defined and does not focus on the different steps
involved in the project management. their scope is much narrower and does not focus on the
specific target and day to day evaluation of the applied process. However, Laing O'Rourke
provides different ways to its employees to advance the quality of their services without
giving the entire detail to the employees. It is more concentrated in providing satisfaction to
the end users. However, the other organization provides all the information to its employees
and does not focus on the work process of the organization (Mehta, Verma and Seth 2014).
The targets of the individual are set in the Laing O'Rourke which is not observed in different
organization. However, the approach of the Laing O'Rourke organization is effective.
2.a) Discuss different approaches to the measurement of project success.
There are various methods that can be used for calculating the success of the
organization. The process of measuring the success of a project is a difficult activity. The
reason that the process is difficult as the perspective related with the success rate differs from
one person to another. The success rate is measure on the base of the technical performance,
effectiveness of the work, the process of project execution, the different managerial and
organizational implications upon the organization and the overall performance of the business
(Talib 2013). The success of the project can be evaluated at different point of the project. The
five elements that can be evaluated with respect to the business performance are the schedule,
quality of the service, cost, stakeholders satisfaction and the overall performance.
The evaluation helps in deciding and comparing the success rate of the project
compared to other project. One of the major factor is the success rate related with the project

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management. Often, the success rate is determined by checking that whether the project is
able to follows it original schedule. The project managers who are successful in this field
know that it is not easy to maintain the original project schedule, it can be achieved if the
evaluation of the success rate is performed continuously throughout the project. The
organization need to give the update regularly at the end of every stage will make the work
process much easier (Abdallah 2013). The quality of the service provided by the organization
is calculated at the last moment. The quality is measured best at the end of the project. The
review related to the quality of the service helps in measuring the success rate of the project.
It helps in setting a specific standard goal for the project which is required for developing the
project. The evaluation of the cost also comes under the process of measuring the success rate
of the project. There are different project executives, considering the cost management as one
of the important aspect and gives it a highest priority. The cost evaluation and analysis is
done on the basis of comparing the estimated budget with the original cost linked with the
project (Gharakhani et al., 2013). The evaluation helps in acquiring the knowledge that if the
cost rises above the estimated budget it will be difficult to control the cost at the last stage of
the project. It helps the project manager in identification of the cost and expenses related
challenges. Stakeholders play a dynamic role in the project. They are the one responsible of
most of the work. It is important to measure their satisfaction regarding their requirements
and expectation related with the project. The success is finally measured by the overall
performance of the project and the benefits achieved by the business from the project. The
success of the business is measured by the achievement of the individual goals, the
satisfaction of the stakeholders and the feedback of the end users (Ross 2017). The baselines
and the scope of the project is measured in order to evaluate the complete performance of the
project.

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b) Identify principles and examples of effective project management and discuss how
these can contribute to different elements or definitions of project success.
There are different principles that are followed for effective management of the
project. The effective project administration indirectly supports the different factors involved
in measuring the success rate of the project. The project management follows certain rules
which helps the project in accomplishing the goals in the entire span of the execution of the
project. One of the challenge that is faced by the project management team is achieving the
aim and the objectives of the project within the schedule time (Noe et al., 2017). The primary
elements are the schedule, the quality of the service, scope of the project and the estimated
budget. Project management also comprises of certain secondary goals like minimizing the
inputs and achieving the pre-defined objectives. There are different ways that will support in
the effective project management such as the well planned project structure, well defined
phases, the different and clear goals, the transparency involved in the work and proper risk
management team. The effective project management comprises of three major parameters
the quality, the schedule time and the resources. The structure of the project is successful as it
helps in achieving the different and well defined goals. The project structure consists of a
flowchart which helps in visualizing the different starting and end point for the work process.
There are certain set milestones in effective project management which helps in representing
the different steps which requires effective decision. There is a phase which helps in
identification of certain places where the project went wrong and helps in understanding the
requirements of the stakeholders (Jimenez-Jimenez et al., 2015). The achievement of the
project is the responsibility of the project manager. The goals are well defined and are
evaluated regularly and continuously throughout the project. In case of the effective project
management the goals are well defined in advance to achieve maximum benefit for the
organization and it also increases the success rate. The different flowcharts, timeline. the

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structure of the project plan, the different milestones helps in creating transparency for the
project. It is the duty of the project managers to evaluate the project carefully and to identify
the different risks that can be faced within the project (Androniceanu 2017). When the risk is
identified at the early phases of project management it is observed that the negative impact
upon the project is reduced. The effective management principles are indirectly helpful and
interrelated with the elements required for the measurement of the achievement of the project.
Project success can be stated as a multidimensional construction that is used to determine
different things with the perspective of different people. For example, there are certain group
of project management team that measure the success rate when the business goal is
achieved. However, business goal is one of the major concern related too effective project
management. The effective project management follows a particular cycle which includes the
different elements involved in the success rate (Suwandej 2015). Moreover, the principles of
actual project management contribute and helps in achieving the project success.
3. a) Discuss different techniques with which processes within an organisation might be
analysed and improved.
The organization can be analysed in several ways the main analysis is based on
achieving the correct goals related with the company. The first way to analyse the
organization is by checking what when wrong within the organization which need to be
improved and corrected. There are different ways of identifying that whether the process is
still effective or not. There is also various process that can be used to improve the business.
The map process helps in identification and improving in all the different steps involved
within the organization (Morris 2013). The analyse process supports in recognizing the
different problems that arises within the organization. The process of redesigning helps in
eliminating the methods which involves problems and bringing changes within the
organization. The process helps in the execution of new and better processes. The process of

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gathering all the resources helps in enlisting the main requirement of the resources. The
process of bringing changes in the communication process also plays a major role in the
identification of the challenges related to the project. All the process need to be monitored
and review. The performance need to be up to the expectation. The reality is that there are
certain times when the organization requires certain changes within it (Kerzner 2018). The
growth and the development of the organization is marked with different type of changes.
The demands of new goals and the new challenges within the organization, demands for
change as the system within the organization is outdated. The process of analysis is based on
all the gathered data by the organization. The main business demand is to recognize the
different scope of the problem and the way it can be analysed properly. The different process
involved within the organization need to be well defined. In all the organization level the
process used need to clearly defined in order to analyse the problems (Hwang and Ng 2013).
The different IT related problems must be identified clearly and must be improved.
The main goal of the quality management is to help in the improvement of the
business which requires proper identification of the problems associated within the
organization. There is a method of comparison between the process which helps in
recognizing the improvement needed by the organization. The baseline will help in creating
different organization aspects under a common roof. It clearly describes the ongoing process
within the organization. It compares all the problems that is required to recover the
performance of the organization. There are different aspects that is related with effective
decision making which requires improvements from time to time. There is a process known
as the flowcharting which helps in recognizing the different documentation and process of the
organization. It supports the process of logical breakdown and describes the logical
relationship within the organization (Goetsch and Davis 2014). It helps in introducing the
different methods of upgrading all the information in a database. The hypothesis testing helps

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in the analysis of the different factors which requires improvements within the organization.
Certain new and updated methods will help in improving the organization. There is an
approach which is known as drive for the improvement of the business. The process is to first
define the scope related to the problem, then to review the problem, to identify the different
situations related with the problems, to verify the problems and to execute and implement
different strategies to improve the problems (Oakland 2014).
b) Discuss how you might apply one or more of these techniques to a process within
your chosen organisation.
There are different techniques that we can implement within the organization is the
improvement cycle and streamlining the work process. It is important to implement different
methods as it will help in enlightening the quality of the service related with the organization.
The first method that is the improvement of the cycle is an approach consisting of different
methods. The improvement strategy comprises of the plan, the development of the different
plans and strategies, the ways to monitor the strategies and the different responses related
with the implementation. It is a fundamental approach which helps in creating a model for the
organization (Calabrese and Corbo 2015). The first step is the planning of the different goal
and purposes that need to be achieved for the organization. The next step is the
implementation of the different plan and to execute it within the working process of the
organization. The third step is the monitoring of the different progress made by the different
steps which will recognize the area of lack within the organizational structure. There are
different types of test such as the short type, long type, hypothesis test which helps in
analysing the different systems present within the organization. The last step is the integration
and the process of learning in which the entire outcome of the process is learned. The
different learning outcome can be easily executed within the organization and the changes
will be made according to the requirement. The plan also comprises of different elements

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such as the identification of the goals for the improvement of the organization, identification
of the different strategies, choosing different alternatives and writing a plan that will be
changed into activities (Garza-Reyes, Rocha-Lona and Kumar 2015). The first thing that will
be implemented within the organization is proper teamwork and correct implementation of
the methods that will help in achieving the goal for the construction organization. The team
need to define all the short and long term goals in advance. The new ideas and different
innovative solution will be encouraged within the organization. The new ideas will be
achieved by doing comparative studies with respect to other organization. In order to
understand that which idea will help in proper implementation will require the compatibility
among the different organizational models (Noe et al., 2015). The organization will adapt
more of the technical ideas which will provide different advantages to the organization. The
best changes will be the one which will help in solving all the major problems within the
organization. The nature of the business will help in adapting the change in technique within
the organization. The organizational structure need to be changed as it will improve the job
roles and responsibilities of the employees. There are certain questions that the project
managers need to answer first before implementing the changes within the organization. The
organization need to know the different areas of improvement within the organization, the
different goals the cost of implementing the different changes (Kaziliunas 2014). The entire
organization need proper monitoring before the implementation of the different changes
within the organization. The organization need to implement different communication
process so that the information is easily approachable among all the level of the organization.
The improvement techniques need to be feasible and flexible for the entire organization.
Once all the improvement techniques are applied in the organization it is important to study
the ways it is progressing so that the maximum profit can be achieved within the organization
(Chen and Luo 2014).

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4. a) Discuss how aspects of the above analyses might generate opportunities for
innovation and growth or any other improvements in your chosen organisation and its
product.
The use of different strategies and technology within the organization can help in
creating room for different opportunities and it also helps in bringing out the innovative
ideas. the innovation involved in the project management helps in creating a long lasting
impact and provides advantages when it meets the different criteria (Kerzner 2017). The
innovation is based on the different challenges which is compulsory for the successful
completion of the project. When the full workflow of the organization is done in a systematic
way. Lastly when the progress of the project is calculated regularly. The innovation linked
with the management involves certain principles such as setting of different goals and plans,
making different efforts to motivate the employees, controlling and coordinating all the
actions of the project, applying knowledge in the required field, development of talent and
clear understanding of maintaining the balance within the project. There are certain ways
which are applied to change the working process of the managers. The new ways are adapted
to achieve better opportunities.
The innovation helps in improving the class of service provided by the organization.
The improvement in the service is one of the most important pillar for any project
irrespective of the field. It helps in the development of the organization and increases the
profitability (Burke 2013). The use of different and new technology will help in the growth of
the organization. It will make the work of the employees much easier and the burden will be
reduced. However, the implementation of new and upgraded technology will help in

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dramatically improving the running process of the organization. It will give opportunities to
attract more stakeholders. The implementation of different marketing strategy will help in
gaining position in the market (Meredith et al., 2017). It will improve the production and
different approach towards the stakeholders and the end users. The techniques will support in
the development of the organization as it will help in the sustainable development of the
business. The sustainable development of the project will help in achieving the project goals
and developing the requirements of the enterprise and the shareholders. It will support in
recognizing the business dependence on different human and on the natural resources. There
are different approaches that is improved that will help in the protection of the environment
and will also help in the development of the organization economically (Walker 2017).
However, the marketing and the upgradation of the system helps in improving the project and
the organization.