Quality Management Report: Jaguar's Quality Management Analysis

This report provides an analysis of quality management practices, focusing on a case study of Jaguar. The report examines the roles of self-assessment in determining an organization's current state, emphasizing its importance in identifying strengths and weaknesses. It delves into the significance of effective communication and record-keeping within quality management, highlighting their impact on employee coordination and goal attainment. Furthermore, the report outlines the stages of staff consultation, providing insights into the decision-making process and the importance of feedback and communication channels. The report also discusses the necessity for new systems or modifications to existing systems, including employee training and development, as well as the adoption of new quality management tools and processes. Finally, the report highlights the importance of innovation and creativity in improving the quality of service, along with the consideration of technological factors. The report concludes that modifications in existing quality systems are beneficial for the organization and lead to impressive levels of success. References are also provided.

Quality Management
TASK 4TASK 4

4.1 Roles of self assessment in order to
determine organisation current state of health
Introduction
 In the present scenario, the learning will focus on diverse role of self assessment in
regard to quality management. It can be said that the self assessment plays a vital
role in determination of organisation current state of health.
Main Body
 Self assessment is a procedure that provides information about strength and
weakness that company covers in its environment.
 Management of Jaguar can effectively analyse the assessment report for better
understanding of key operational activities.
 Self assessment has emerged as a technique through which the Jaugar can look to
attain its aims and objectives & also effectively survive in the market for a longer
duration of time.

Contd...
 Company can get a lot of detailed knowledge and information about their
performance in the industry and also make sure that they take various steps
or measures through which the quality can be enhanced.
Conclusion
 It can be concluded that the self assessment is one of most significant
technique that provides identification of issues and lead business to
improvement in quality management.

4.4 New systems or modifications to
existing systems
Introduction
 In the following statements, the learning will focus on improvement of quality
management. In other aspect, it will provide information about various
developments in the system that provides advancement in quality of products
and services.
Main Body
 It is significant for management to arrange training and development sessions
for the employees so that skills can be improved in optimistic manner.
 Management must focus on development in quality production rather than
quantity development.
 Company can focus on development of new guidelines in regard to TQM.

4.2 Importance of communication and record
keeping in quality management
Introduction
 Following task covers information about role of communication and record
keeping in quality management. In other aspect, it can be said that the
learning will provide information about significance of communication and
record keeping in quality management.
Main Body
 Communication is referred as a two way process that provides mutual
understanding to participants. With an assistance of this, two or more persons
can have exchange of message or information in appropriate manner.
 In addition to this, the effective communication within Jaguar provides a
better coordination among employees and production department.
 It allows management to share common goals with all members so better
awareness can be created among employees.

Contd...
 By using different methods and channels of communication, management
can carry out a wide variety of activities and tasks in such a manner
through which pre-determined goals and objectives can be attained easily.
 It is a medium that helps workforce to enhance their motivation and then
allow to give their best performance. It also provide contribution in
significant terms to organizational goals and objectives.
Conclusion
 It indicates that there are number of communication channels that can be
adopted by Jaguar in order to have effective flow of information. It also
helps in accomplishment of goals and objectives.

4.3 Stages of staff consultation
Introduction
 Current task will provide information regarding various stages that need to
be followed by the organisation for better consultation with staff. It will also
focus on methods that can provide information about quality scheme and its
guidelines.
Main Body
The decision making process is consisted of few stages that are classified as:
 General consultation committee
 Joint working group
 Direct consultation

Contd...
Further guidelines for stages:
 It is crucial for management that they talk to and motivate employees.
 Regular feedbacks from the authorities.
 Identify and use proper communication channels for better flow of
information.
Conclusion
 As per the current study, it can be said that the staff consultation is beneficial
for the organisation because it provides effective identification of key issues.
With an improved focus on general consultation committee, joint working
group and direct consultation the management of Jaguar can overcome issues.

4.4 New systems or modifications to
existing systems
Introduction
 In the following statements, the learning will focus on improvement of quality
management. In other aspect, it will provide information about various
developments in the system that provides advancement in quality of products
and services.
Main Body
 It is significant for management to arrange training and development sessions
for the employees so that skills can be improved in optimistic manner.
 Management must focus on development in quality production rather than
quantity development.
 Company can focus on development of new guidelines in regard to TQM.

Contd...
Company can also arrange training and development program in order to
enhance knowledge about quality system among employees.
Operational facts needs to be identified in order to have appropriate quality
system management.
Conclusion
 As per above statements, it can be said that the modifications in existing
quality system is beneficial for the organisation. Improved level of focus on
diverse methods and development program lead business to impressive level
of success.

D3- Innovative and creative thoughts to
improve quality of service
 As per the structured study, it can be said that the continuous improvement
in quality of service is beneficial for the organisation.
 In the support of this, it can be said that the innovation and creativity within
work culture of Jaguar can improve quality of its products and services.
 Company can focus on effective development of new quality management
tool or process that can provide ensurement about various quality
management factors.
 It is necessary for organisation to consider technological factor as critical to
maintain innovative aspects.

References
Gitlow, S. H., 2000. Quality Management
Systems: A Practical Guide. CRC Press.
McCollum, R. W., 2004. Process Improvement in
Quality Management Systems: A Case Study
Analyzing Carnegie Mellon's Capability
Maturity Model (CMM). Trafford Publishing
Narasimhan, K., 2005. Managing Quality. The
TQM Magazine. 17(5). pp.488 - 489.