MGT 802 - Quality Management Review: Literature Critique Analysis

This report presents a comprehensive review and analysis of the relationship between Total Quality Management (TQM) and organizational performance. It examines ten peer-reviewed journal articles and conference papers, focusing on the different aspects of quality management, including quality planning, assurance, control, and improvement. The report provides an annotated bibliography, detailing the research paradigms, types of research, research questions or hypotheses, and methodologies used in each article. The review explores the impact of TQM on customer satisfaction, employee involvement, and overall organizational success, while also considering challenges and obstacles in TQM implementation. The analysis includes a comparison and contrast of ideas and approaches, highlighting key findings from various studies and their implications for organizational strategies and practices. The report emphasizes the importance of quality in the contemporary business environment, underscoring the need for continuous improvement and customer-centric approaches. The report aims to provide insights into the critical components of TQM, its practical applications, and its role in achieving sustained organizational success, considering different industries and organizational sizes.

Running head: QUALITY MANAGEMENT REVIEW
QUALITY MANAGEMENT REVIEW
Name of the student
Name of the university
Author Note

1QUALITY MANAGEMENT REVIEW
The assumed definition of Quality management can be enumerated as the methodology of
management that ensures that the products and services and organization remain consistent
(Goetsch, & Davis, 2014). Quality management has four main phases, namely, quality planning,
quality assurance, quality control and quality improvement (Zhang, Linderman & Schroeder,
2014). The focus of the quality management is largely based on the quality of the products and
services and also the means of achieving premium quality of products and services which the
organization likely offers to its customers. Quality management is directly as well as indirectly
dependent on the organizational operations. The respective paper is a review and analysis of the
link between total quality management and the operational performance of the organizations
(Ross, 2017). The respective paper has reviewed ten peer reviewed journals based on quality
management in order to explain the relationship between organizational dynamics and quality
management, their issues and credibility in an organizational environment, along with a compare
and contrast of the ideas and approaches in the respective article. The paper is in a form of
annotated bibliography with literature review.
1. Basic impacts and obstacles in Total Quality Management practices in organizational
context
Topalović, S. (2015). The implementation of total quality management in order to improve
production performance and enhancing the level of customer satisfaction. Procedia Technology,
19, 1016-1022.
Topalović (2015) in his article had critically discussed about the key roles played by the total
quality management for the survival and thrive of the companies in the present business world.
The article had talked about the recent management trends in the organizations where the

2QUALITY MANAGEMENT REVIEW
organizations have adopted total quality management concepts and approaches that has
maximized the customer satisfaction parameter and quotient along with customer loyalty. The
main objective of the respective paper has been to study intricate details of the attitude of the
corporate clients on variety of elements that are implemented in the Total Quality Management
process, with respect to the context of banking industry. The survey method had been utilized in
carrying out the research when the data was collected for the research with statistical and
regression analysis. The research outcomes exhibited the found out fact that the commitment,
respect and liability of the top management of the banking sector towards the customers are the
leading causes of satisfaction and contentment among the customers or the clients of the bank.
The study also assists the bank managers to produce quality products and services in order to
maximize the customer satisfaction in the respective sector. The respective article is important
because it provides a deep introspection about the utility value of Total Quality Management and
it also highlights the importance of quality rather than quantity in order to grow and enhance a
business. The respective paper is significant enough in the contemporary world because it brings
out certain basic fallacies a company or a business faces in its early, middle and later years,
which is evident in every business sector and the ways by which such fallacies are taken care of
in order to carry out a smooth business where customer satisfaction is an important part and is
brought about by producing quality products and services, which has always been a universal
truth in the world of business and enterprises.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on
performance and the reasons of and the barriers to TQM practices in Turkey. Advances in
Decision Sciences, 2014.

3QUALITY MANAGEMENT REVIEW
However, comparing the respective article with Sadikoglu & Olcay (2014) article named
“The effects of total quality management practices on performance and the reasons of and the
barriers to TQM practices in Turkey”, it can be deduced that the article of Sadikoglu & Olcay
(2014) talks about the effects and the barriers of total quality management practices within an
organization. The former article has discussed about the credibility of the Total Quality
Management while the latter has talked about the barriers and obstacles faced by Total Quality
Management in an organizational context. The article of Sadikoglu & Olcay (2014) is indeed
important because it brings out and tries to find out the solutions of a plethora of ambiguities
present in the connection between performances of an enterprise background and exercise of
total quality management. The study intrinsically as well as instrumentally tries to introspect the
outcome of the practices of Total Quality Management on various performance yardsticks and
measures (in various departments and designations) and the barriers the total quality
management practices might encounter (the context has been quintessentially based on Turkey).
However, to elaborate briefly about the survey done in the article and the resultant, the unit taken
in the sample was of the plant level. The sample had been collected from the Turkish Quality
Association where questionnaires were provided to the sample population to be solved and
answered. The answers that came out deduced that different Total Quality Management practices
significantly affected the different performance outcomes within an organization. The results
revealed one of the most important aspects of Total quality management, which is the obstacles
faced by such practices article had described about the basic obstacles of such practice.
2. Scope and Possibilities of Total Quality Management practices in the organizational
context

4QUALITY MANAGEMENT REVIEW
Gharakhani, D., Rahmati, H., Farrokhi, M. R., & Farahmandian, A. (2013). Total quality
management and organizational performance. American Journal of Industrial Engineering, 1(3),
46-50.
Gharakhani et al., (2013) in his article “Total quality management and organizational
performance”, has described in depth about the direct and indirect interdependence of total
quality management and organizational performance. In the respective paper, the relationship
between Total Quality Management practices and performance has been investigated with the
help of different parameters such as creative, innovative, economic, operational and qualitative
performance. In the paper, the fact that Total Quality Management has a profound impact on the
long term success of the organization has been highlighted and talked about in details. Total
Quality management often brings out both positive as well as negative outcomes in the
organizational performance and the organizations are always in a dire need to enhance the
quality of products and services they provide to their customers and clients. The paper highlights
different areas of quality management, such as quality planning, quality assurance, quality
control and quality improvement. The paper highlights the importance of quality management by
saying that Total Quality Management is no longer a business oriented thought or activity. The
academicians, educators and research scholars have also acknowledged the scope and credibility
of the quality management practices in not only businesses, but also other areas such as academic
and creative spheres. During the past decade, quality management has literally become a
movement in the organizational operations and strategies. The contemporary world is more
concerned with the quality along with the quantity in the business functions. In an ever
expanding and ever growing global business market, the attempts to improve quality of the
products and services become of utmost importance. Cooperation between the employees in

5QUALITY MANAGEMENT REVIEW
organizations is the first step to achieve quality in products and services for customer satisfaction
as enumerated by the Total Quality Management. If the manufacturing services and processes are
kept in complete investigation in order to remove and prevent defects, the firms can achieve the
highest amount of quality. Total Quality Management is a continuous process of evolution and it
changes from time to time along with its yardsticks and parameters. There are certain sets of
values and beliefs that the organizations abide by based on which the practice of Total Quality
Management rests upon, according to the article. For instance, earlier, the Total Quality
Management was considered to be a non- economic factor by the organizations. However, with
the evolution of ideas, thoughts and approaches in the human civilization, the concept of Total
Quality Management has also changed. Total Quality Management practices have been
considered to be valuable resource for the firms, no matter how trivial or significant the firms
are. It can also be enumerated as, Total Quality management travelled from being a one-
dimensional attribute of the organizational strategy to a multi dimensional one in the
contemporary organizational behavior and dynamics. Total Quality Management is considered to
be a strategy that brings about the dynamic empowerment and enhancement of an organization,
big or small. The article is important because the article focuses on the very controversial topic
about the authenticity of the word “quality” in the global context. The article has
unapologetically talked about the ambiguity of the concept of the term “quality” by stating that
different people have different thought processes and perspectives with regard to that of quality.
Certain group of people believe that quality management provide the organizations and
enterprises with a structured environment that is necessary for the successful implementation of
different strategies within the organization. Certain people believe that Quality training is
conducted in an organization in order to have a continuous process of improvement of the

6QUALITY MANAGEMENT REVIEW
employees and the departments with a well planned structure. The ultimate objective of the team
approach is to get everyone, including contractors, designers, vendors, subcontractors, and
owners involved with the total quality management process in an organization. The article is
important because the article had talked about the total quality management strategies, their
capabilities, credibility and utility in the business environment. The article had cited the four
dimensions and components of Total Quality Management that are: customer satisfaction,
employee involvement, managerial leadership, process improvement and control. The article also
states that the quality oriented organizations are required to identify their customers (functional
as well as potential), understand and conclude the customer necessities and preferences,
amalgamate the organizational activities for the objective of customer contentment and finally, to
make sure weather the customers are contented or not. The article is important because it has
tried to develop a link of primary, secondary and tertiary relationship and dependence between
total quality management and organizational performance. However, the irony of the study also
reveals that the firms that focus on Total Quality Management generally do not outperform the
companies that do not focus on Total Quality Management.
Nwakanma, I. C., Ubani, E. C., Asiegbu, B. C., & Ngene, S. C. (2014). Total Quality
Management: A Critical Component for Effective Delivery of Manufacturing Project.
Journal of Telecommunications System & Management, 3(2), 1.
However, on the other hand, Nwakanma et al. (2014), in their article “Total Quality
Management: A Critical Component for Effective Delivery of Manufacturing Project” had talked
about the critical evaluation of Total Quality Management in the manufacturing industries in the
contemporary business world. The paper highlights one of such challenge is that both local and
international manufacturing firms are engaged in fierce competition of winning customer’s

7QUALITY MANAGEMENT REVIEW
loyalty through Total Quality Management. The research was carried out through regression
analysis and primary and secondary data collection method. The outcome that was found was
indicating that staff training, empowerment, premium design, product development and
enhancement and effective assistance of management are the critical aspects for effective
performance of manufacturing enterprises.
3. Differences in the implementation of Total Quality Management in companies that vary
according to its size, location and ownership and type of industry. (for example:
construction industry)
Kakkad, S., & Ahuja, P. (2014). Implementation of total quality management in a
construction firm. Int. J. Sci. Eng. Technol. Res.(IJSETR), 3(10), 6.
The article by Kakkad & Ahuja (2014), namely, “Implementation of total quality
management in a construction firm” talks comprehensively about the role played by the Total
Quality Management practices in the different industries (in this case, the construction firms).
The article tries to decipher the research question of how and in what parameter are the Total
Quality Management practices implemented in different sectors and types of industries. The
respective article discusses about the importance of quality assurance and maintenance in
construction firms, which are one of the most prolific business sectors in the global business
world. Factors such as Top Management commitment, effective human resource
management, employee involvement, process improvement and customer satisfaction have
been effectively dealt with in the respective article as a form of questionnaire to carry out the
research. The questionnaires formed by the authors of the article had been distributed in
different firms involved in different parameters in the construction business in order to

8QUALITY MANAGEMENT REVIEW
receive a multifaceted and multi dimensional reply so that the results are accurately and
critically deduced. The responses to questionnaires were then judged based on their
performance indices and the firm that had the highest performance index for each parameter
was taken as the benchmark firm. The result of the research that came out for the respective
article was that in the construction firms, the Quality Management departments are required
to provide better training and enhancement programs to even the basic or trivial employees in
order to make the organization holistically qualitative. The quality policies of the firms in the
construction business have always not been up to the mark and the policies need to be
revisited. The article talks about the holistic quality management of the construction industry
while the latter article talks exclusively about the quality management of the projects and the
undertakings of the firms. The customer requirements should also be given importance while
making the blueprint of the projects that the construction firms might be undertaking. The
process of training and development programs of the employees are in a dire need to be
revisited in the construction business, therefore, the article discusses about how such
programs can be made more qualitative. The article is important because it deals with the
critical aspects of the quality management practices in construction business.
Ashokkumar, D. (2014). Study of quality management in construction industry. International
Journal of Innovative Research in Science, Engineering and Technology, 3(1), 36-43.
On the other hand, in the article “Study of quality management in construction industry “
by Ashokkumar (2014), the author has talked about the comprehensive quality management
and control exclusively in the “project management” of the construction firms. Projects are
important aspects of a construction industry. The credibility of construction industries are
based upon the kind of projects they are going to undertake. Therefore, through the

9QUALITY MANAGEMENT REVIEW
respective article, the differences in different areas of a firm (such as the project sector) are
understood comprehensively and elaborately.
4. Quality management on the basis of innovation of the companies
Osayawe Ehigie, B., & McAndrew, E. B. (2005). Innovation, diffusion and adoption of total
quality management (TQM). Management Decision, 43(6), 925-940.
In the respective article by Osayawe Ehigie & McAndrew (2005) named “Innovation,
diffusion and adoption of total quality management (TQM)”, the authors have talked about the
role and significance of Total Quality Management on innovation of an organization. The
respective paper tries to critically examine the credibility of Total Quality Management in the
managerial grounds. The paper seeks to examine weather Total Quality Management exists and
is credible in the real world or it is just a management fad or myth that has not been deduced till
now. In order to understand the respective research question, the authors have examined the
innovative change process of Total Quality Management along with the dimension of creativity,
innovation, diffusion and adaptation capabilities of the organizations in the business world. The
data collection approach taken by the respective researchers had been the secondary sources and
the literature had been extensively reviewed. The result of the respective research that came was
that even though the concept of Total Quality Management looked faddish and mythical in the
graphical representation of the managerial operations of the organization, it cannot be concluded
that it is a managerial fad in the present world. The academic scholars seem to be too much
obsessed and arrested with the idea of Quality Management even though the reports have it that
the concept of TQM seems to be minimizing in the popular press. The fact that the enterprises
throughout the world are still taking up the TQM processes all over the business arena globally is

10QUALITY MANAGEMENT REVIEW
the reality of the respective fact. The practical implementation of the respective paper is that total
quality management is still a popular management philosophy in practice even in the
contemporary present world. The culture of the organization, which also includes the personality
and attitude of the workers, the leadership settings and styles, the system and tradition of reward
and other customary practices, should be taken into account to have a commendable TQM. The
people who are responsible for implementing the TQM should comprehend the dynamics of the
philosophy and nature of management before applying them. In order to save and secure the
concept of TQM practices from becoming a mere myth or fad in management, there might be an
appropriate training and education of the professionals in the organizational environment. The
respective paper is important because it has taken up the risk in finding out the real credibility of
quality management operations in terms of innovation and creativity in the organization. It is
significant as it provides a comprehensive discussion about the different truths and myths
pertaining in quality management that can affect the innovative quality of the organization.
Hellman, P., & Liu, Y. (2013). Development of quality management systems: How have
disruptive technological innovations in quality management affected organizations?.
Quality Innovation Prosperity, 17(1), 104-119.
On the other hand, the article by Hellman & Liu (2013) named “Development of quality
management systems: How have disruptive technological innovations in quality management
affected organizations?” talks about three dominating quality management systems that are in
fashion in the contemporary business world and try to predict the future of the quality
management with respect to technological innovations within an organization. The three
dominant quality management systems that are discussed in the respective article are: reducing
defects, reducing cycle time and improving customer satisfaction. The article is exceptionally

11QUALITY MANAGEMENT REVIEW
important because, with the help of comprehensive parameters and yardsticks, the article tries to
understand the future implications of the total quality management practices in the context of
technological innovations in the organizations in the contemporary world of advancement in
science and technology.
5. Quality management on the basis of the size of the companies
Lagrosen, S. (2004). Quality management in global firms. The TQM Magazine, 16(6), 396-402.
Lagrosen (2004), in his respective article “Quality management in global firms”, had
extensively talked about the parameters the quality management practitioners should be taking in
order to survive and thrive as global firms in the fierce competitive era of the contemporary
world. The article clearly criticizes the scope and limitations of quality management practices in
the paradigm of international, global and inter cultural context. The theoretical concepts and
approaches of TQM has been subsequently lacking in many organizations even though the
quality management is practiced thoroughly in nearly almost every organizations in the present
world. The quality management practices are proven to be having different parameters and
yardsticks in different settings and contexts. For instance, a local firm would provide a different
degree and magnitude of quality management practices than that of the firms that operate
internationally, trans nationally, multi nationally and globally. It is due to the fact that global,
multi national and international firms are highly competitive with a completely different and
heterogeneous kind of clients and customers. To take care of the needs and preferences of the
customers from different countries and different societies, the companies need to work on the
quality of the products and services it offers to the global customers in order to bring customer
satisfaction. As the multinational and international companies work overseas and in different

12QUALITY MANAGEMENT REVIEW
nations, therefore, it is assumed that total quality management practices are needed to be adopted
by them in order to perform well in their business operations and get adjusted in typical
conditions in the countries where it might operate. The respective article dives deep into such
aspects in order to find out the statics and dynamics of quality management an international
company goes through. The intention of the respective article has been to investigate and explore
the different perspectives that the multinational enterprises take to maintain and tackle their
management of total quality and international differences.
Assarlind, M., & Gremyr, I. (2016). Initiating quality management in a small company. The
TQM Journal, 28(2), 166-179.
On the other hand, the article by Assarlind & Gremyr (2016) named “Initiating quality
management in a small company”, the authors have talked about the quality management
measures small companies having limited sources of capital and resources carry out in the
contemporary world of business. The purpose of the paper was to identify critical aspects of
quality management and its adoption and practices in the small companies. Quality management
is more widely applied in large companies than in small ones, as estimated by the managerial
experts. The reasons for failure of the TQM in small companies can be found in its improper and
incompetent implementations that might cause due to lack of proper professionals or resources or
less commendable managers and owners. The respective article is important because it critically
examines the quality management procedures in small firms.
The respective paper concludes to be a review and analysis of the link between total quality
management and the operational performance of the organizations. The respective paper has
reviewed ten peer reviewed journals based on quality management in order to explain the

13QUALITY MANAGEMENT REVIEW
relationship between organizational dynamics and quality management, their issues and
credibility in an organizational environment, along with a compare and contrast of the ideas and
approaches in the respective article. The paper is in a form of annotated bibliography with
literature review.

14QUALITY MANAGEMENT REVIEW
References:
Ashokkumar, D. (2014). Study of quality management in construction industry. International
Journal of Innovative Research in Science, Engineering and Technology, 3(1), 36-43.
Assarlind, M., & Gremyr, I. (2016). Initiating quality management in a small company. The
TQM Journal, 28(2), 166-179.
Gharakhani, D., Rahmati, H., Farrokhi, M. R., & Farahmandian, A. (2013). Total quality
management and organizational performance. American Journal of Industrial
Engineering, 1(3), 46-50.
Goetsch, D. L., & Davis, S. (2014). Quality management for organizational excellence:
Introduction to total quality.
Hellman, P., & Liu, Y. (2013). Development of quality management systems: How have
disruptive technological innovations in quality management affected organizations?.
Quality Innovation Prosperity, 17(1), 104-119.
Kakkad, S., & Ahuja, P. (2014). Implementation of total quality management in a construction
firm. Int. J. Sci. Eng. Technol. Res.(IJSETR), 3(10), 6.
Lagrosen, S. (2004). Quality management in global firms. The TQM Magazine, 16(6), 396-402.
Nwakanma, I. C., Ubani, E. C., Asiegbu, B. C., & Ngene, S. C. (2014). Total Quality
Management: A Critical Component for Effective Delivery of Manufacturing Project.
Journal of Telecommunications System & Management, 3(2), 1.

15QUALITY MANAGEMENT REVIEW
Osayawe Ehigie, B., & McAndrew, E. B. (2005). Innovation, diffusion and adoption of total
quality management (TQM). Management Decision, 43(6), 925-940.
Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.
Sadikoglu, E., & Olcay, H. (2014). The effects of total quality management practices on
performance and the reasons of and the barriers to TQM practices in Turkey. Advances in
Decision Sciences, 2014.
Topalović, S. (2015). The implementation of total quality management in order to improve
production performance and enhancing the level of customer satisfaction. Procedia
Technology, 19, 1016-1022.
Zhang, D., Linderman, K., & Schroeder, R. G. (2014). Customizing quality management
practices: a conceptual and measurement framework. Decision sciences, 45(1), 81-114.