This report provides a detailed analysis of quality management within the health and social care sector, specifically referencing the Royal United Hospital Bath NHS Trust. It explores the perspectives of various stakeholders, including staff, legal bodies, and service users, regarding quality. The report examines the role of external agencies like the Care Quality Commission (CQC) and the Medicines and Healthcare Products Regulatory Agency (MHRA) in setting standards. It further investigates the impact of poor service quality on stakeholders, discusses existing standards for measuring quality, and explores different approaches to implementing quality systems, such as Total Quality Management (TQM) and Continuous Quality Improvement. Potential barriers to delivering quality services, both internal (lack of leadership, time constraints) and external (cultural barriers, lack of clear direction), are also analyzed. The report concludes by evaluating the effectiveness of systems, policies, and procedures, and suggests ways to improve quality within health and social care settings, emphasizing the importance of stakeholder involvement in the evaluation process.