BADM 370: Quality Management and Improvement Strategies Report

This report provides a comprehensive overview of quality management principles and practices. It begins by exploring the author's personal experiences with quality improvement programs, highlighting their positive impacts such as enhanced product quality, customer satisfaction, and revenue generation. The report then delves into the strategic adoption of Total Quality Management (TQM) driven by competitive pressures. It analyzes the impacts of quality improvement programs, both positive (customer focus, sales, revenue) and negative (investment requirements). The report also examines the reasons behind the failure of some quality initiatives, citing lack of proper management, planning, and resources as key factors. The assignment brief further elaborates on the historical context of quality management, discussing senior management's approach before TQM and the use of the Deming PDSA cycle. It also includes an introduction to quality management systems (QMS), the history of management, and the application of quality management principles within the context of A-1 Express Delivery Service, including the Deming cycle and Six Sigma.

Running head: QUALITY MANAGEMENT
QUALITY MANAGEMENT
Name of the Student:
Name of the University:
Author Note:

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QUALITY MANAGEMENT
Personal experience in regard to quality improvement programs:
I can reflect from my experience that quality improvement programs enable business
companies to enhance the quality of their products. Improvement of product quality often
requires companies to enhance the quality of their operations right from financing to marketing
functions. I can point out from my knowledge that quality improvement programmes leads to
alignment of the operations with the requirements of customers or clients which are considered
as quality parameters. Thus, the finished products manufactured are also aligned with the
expectations of the clients or customers, thus ensuring satisfaction among the same. This
acceptance of client or customer requirements as quality parameters and manufacturing products
according to them generate revenue for the companies (Li, Reimann & Zhang, 2018)). Further, I
can also point out in order to improve the quality of products, companies carry out innovations in
their products which in turn lead to development of new products, which are more aligned to the
expectations of customers compared to previous products. Thus, I can point that quality
improvement programs in companies enables enhancing customer satisfaction and revenue
generation. However, I can point out from my learning about quality improvement programs are
extremely expensive since the same requires immense investments in research and development
which small sized companies cannot afford. I can also point out that quality improvement
programmes often require companies to invest in modern plant and machinery and training of
employees, both of which are expensive. Thus, once again, I can point out that quality
improvement programs require immense investment which small size companies cannot afford
(Teleaba & Popescu, 2018).

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QUALITY MANAGEMENT
What has led to the more comprehensive strategic view about total quality management?
The requirement to manufacture goods and services as per requirements of customers has
led to companies adopt total quality management strategically. This is because companies face
intense competition to acquire and retain consumers which means intense competition to
generate revenue. Thus, revenue generation can be regarded as one of the main factors
responsible for driving companies to adopt total quality management.
What impact did the quality improvement program have on the company or organization?
Quality improvement programs have several positive impacts on the companies or
organisations adopting them. First of all, total quality management leads companies to adopt the
expectations of customers as quality parameters. Secondly, this leads to manufacturing of
products in alignment with expectations of customers which in turn generates high sales. The
third impact of quality improvement programs is the outcome of the two previous impacts which
is revenue generation. The negative impact of quality management is it requires immense
investment in manufacturing facilities which places immense stress on the current resources. For
example, companies require to acquire new machinery to improve the quality of their products.
The multinational companies can pool immense resources to acquire plant and machinery but
smaller companies cannot.
Why do some quality initiatives fail?
Some quality initiatives fail owing to due to lack of proper management and planning.
Lack of resources in firms to acquire plants manpower and knowledge also lead to failure of
quality initiatives.

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References:
Li, G., Reimann, M., & Zhang, W. (2018). When remanufacturing meets product quality
improvement: The impact of production cost. European Journal of Operational
Research, 271(3), 913-925.
Teleaba, F., & Popescu, S. (2018). A BEHAVIORAL ECONOMICS PERSPECTIVE OVER
LEAN VERSUS 10X IMPROVEMENT IN NEW PRODUCT DEVELOPMENT–BRIEF
REVIEW OF EXISTING RESEARCH. ACTA TECHNICA NAPOCENSIS-Series: APPLIED
MATHEMATICS, MECHANICS, and ENGINEERING, 61(4).