Tools and Techniques in Quality Management: A Comprehensive Overview

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Tools and techniques
in quality management
Fry, T., & Donohue, J. (2013

Introduction
• Maintaining desired level of excellence
• Determining the quality policy
• Planning & assurance
• Controlling & improving quality
• Creating & implementing quality

Importance & benefits of quality
management tools
• Improving the reliability, performance & durability of
organizational products
• Make all the customers more happier
• Increasing the organizational revenue
• Reducing the unnecessary mistakes
• Making whole business more effective
• Exploring new sectors & wide markets

Principles of quality
management
• Customer-focused
• Leadership
• Engagement of people
• Process approach
• Improvement
• Implementing decisions on the
basis of evidence
• Relationship management

Tools & techniques of quality
management
• Cause & effect diagram
• Histogram
• Flow chart
• Control charts
• Pareto charts
• Check sheet
• Scatter diagram

Cause & effect diagram
• Also known as fish-bone diagram
• Identification of the problem
• Listing out the major causes of the problem
• Developing the plans for improvement

Histogram
• Different patterns
• Typical conditions of the process
• New collection of the data
• Demonstration of the analysis
• Understanding different variations

Flow chart
• Relationships in the form of organizational structures
• Flows of work process
• Looking of the process
• Implementing necessary changes
• Making effective improvements

Control charts
• Plot the points of data
• Consistent data
• Monitoring the effective performances
• Difference between special cause variations and
common cause

Pareto charts
• Identify largest number of frequencies to the smallest
• Helps in prioritize the efforts for improvement
• Standing out with the difficult problems
• Problems can be stand out & targeted first

Check sheet
• Helps in collecting the data
• Track the number of incidents happened
• Identification of effective opportunities
• Reducing the number of deficiencies

Scatter diagram
• Relationship between variables
• Representing the possible relationships of cause &
effect
• Enhances unique & effective advantages
• Provides the different opportunities to solve the
essential problems
• Helps in dealing with great problems of the business
organization