Western Sydney Region: Quality Management Capabilities Analysis Report

This report provides a comparative analysis of quality management capabilities in manufacturing industries, based on the Australian and New Zealand Standard Industrial Classification code. The analysis, derived from a questionnaire-based survey, examines the differences in total quality management (TQM) capabilities between large organizations and small to medium enterprises (SMEs). The study highlights the importance of employee commitment and continuous improvement in TQM implementation, emphasizing the link between quality management and organizational performance. The report discusses the methodology, findings, and limitations of the research, including the use of statistical data analysis to identify significant differences. It also explores the application of TQM in various sectors and concludes with the benefits of quality management practices for both employees and organizational development, emphasizing the role of exceeding customer expectations and building commitment for growth.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

1
MANAGEMENT
Introduction
The article helps in providing the comparative analysis of the quality management
capabilities of the different companies which are mainly categorized with the help of size
along with groups. It is based mainly on the New Zealand and Australia Standard Industrial
Classification code. The authors have commented that the companies can be maintaining and
implementing the quality assurance system through identifying the goals of the company,
assessing the feedback which are provided by the different customers and implement the
continuous improvement plan which will be leading toe successful outcome.
Summary
As commented by authors, the total quality management is the revolutionary
approach to the effective management which will be helping in coping up with the challenges
related to the business globalization. Moreover, by making all the employees focus on the
quality management as well as continuous improvement, the different organizations can be
effective in establishing as well as upholding cultural values which helps in creating the long-
term success for both the customers along with organization (Lobo, Samaranayake and
Laosirihongthong 2018).
From the various comparative studies. It can be seen that there is high level of
correlation between the organizational performance as well as the quality management. The
major objective of the paper is to present the effective comparative analysis of capabilities of
the quality management prospects for determining the efficiency in managing the growth of
the company. As discussed by the authors, proper commitment as well as understanding from
the employees play a vital role in making TQM the fundamental part of the work (Lobo,
Samaranayake and Laosirihongthong 2018).

2
MANAGEMENT
The employees should be aware regarding the fact of the corporate goals and these
goals are essential for generating success of the company thoroughly. The authors have
commented that the TQM is the continuous process which will be requiring constant
improvement in different related policies as well as controls that are established with the help
of the management.
Analysis
The methodology which has been used in the respective article is done through the
usage of the questionnaire-based survey was conducted. There were different kinds of
statistical data analysis along with multivariate and univariate data analysis for identifying the
significant kind of differences as well as similarities in the total quality management
capabilities between medium and small sized companies (Lobo, Samaranayake and
Laosirihongthong 2018). From the respective methodology, it has been found that from the
surveys which were being conducted, there were high level of differences between the
capabilities of the quality management in the large companies as well as SMEs. However,
there were no such differences between small and medium sized enterprises.
From the overall analysis of the article, it has been found and analyzed that due to
lack of the continuous improvement, it will be allowing the stagnancy in the product and it
will be increasing the number of the defective products which will be getting delivered to the
customers. In the large sized companies, the total quality management process includes the
involvement of the customers as well as satisfaction. There can be inclusion of the external
program related to the customer service which will be appropriate in recognizing the different
successful efforts of employees in providing the outstanding as well as excellent service to
the customers appropriately.

3
MANAGEMENT
As commented by the authors in the respective article, there are different awards
included in the process of implementing the different aspects in a successful manner. The
award-based frameworks are playing the most suitable framework for self-assessment along
with gaining the recognition of the efforts of the company towards the application for the
award successfully (Lobo, Samaranayake and Laosirihongthong 2018). The TQM is
applicable in different sectors such as manufacturing or health care sectors which will be
suitable for improving their performance and it is considered to be the degree that gives
correct provision of the evidence-based health care services which will be benefitting that
will be capable of improving the performance and generate high level of efficiency and goals
successfully. The TQM is the amalgamation of many steps and in the current scenario of the
changing economic scenario, it requires the company in the market to consistently exceed
those expectations and improve their performance.
Research Gap and Limitations
From the analysis of the methodology which was done through conducting the
surveys among the customers, it can be seen that the research was mainly limited towards the
number of the responses which were returned from the few manufacturing companies in a
specific region. The entire research helps in providing the customers with the practical
guidelines that will be useful for understanding the different kinds of basis on which the
capabilities of the quality control can be controlled thoroughly.
In the large-scale companies, the survey results which were being generated were
different from the other SMEs. Moreover, the findings of the research can be utilised by the
different government along with different quality associations for development of the
strategies which are highly applicable for developing policies which will be playing a vital
role in improving effectiveness.

4
MANAGEMENT
Conclusion
Therefore, from the entire analysis of the literature and the research article as a whole,
it can be concluded that the comparative analysis of the capabilities of the quality
management practices help in benefitting both the employees as well as organizational
development as a whole. By having the different employees focus on the quality
management, the different organizations such as large along with small and medium sized
enterprises can be establishing along with upholding the cultural values which will be
creating the long-term success for both customers as well as the company as a whole.
The authors have been successful in analysing the fact that the total quality
management practices are the systematic and participative approach for planning along with
implementing quality organizational improvement process successfully. The approach mainly
bases on exceeding the expectations of different customers and the companies are capable of
satisfying the different demands of customers successfully. The building of commitment is
the key element that will be capable of introducing the growth prospects which will be
suitable of improving the generating high efficiency in the different tasks which are
performed by them.

5
MANAGEMENT
References and Bibliography
Alofi, K. and Younes, A., 2019. Total Quality Management (TQM) Implementation in the
Manufacturing Sector in Saudi Arabia: A Systematic Review. Business and Management
Research, 8(1), p.41.
Lobo, S.R., Samaranayake, P. and Laosirihongthong, T., 2018. Quality management
capabilities of manufacturing industries in the Western Sydney region. International Journal
of Quality & Reliability Management.
Pambreni, Y., Khatibi, A., Azam, S. and Tham, J., 2019. The influence of total quality
management toward organization performance. Management Science Letters, 9(9), pp.1397-
1406.
Psomas, E.L. and Jaca, C., 2016. The impact of total quality management on service
company performance: evidence from Spain. International Journal of Quality & Reliability
Management.
Shafiq, M., Lasrado, F. and Hafeez, K., 2019. The effect of TQM on organisational
performance: empirical evidence from the textile sector of a developing country using
SEM. Total Quality Management & Business Excellence, 30(1-2), pp.31-52.
Simani, W.L., 2017. TQM perspectives under the competitive strategies and the organization
performance in Kenyan manufacturing sector. Academy of Strategic Management Journal.
Simani, W.L., 2017. TQM perspectives under the competitive strategies and the organization
performance in Kenyan manufacturing sector. Academy of Strategic Management Journal.
Singh, V., Kumar, A. and Singh, T., 2018. Impact of TQM on organisational performance:
The case of Indian manufacturing and service industry. Operations Research Perspectives, 5,
pp.199-217.