Quality, Planning, and Analysis Report for a Dream House Project

This report delves into the critical aspects of quality planning and analysis within a construction project, aiming to develop a high-quality project that meets customer needs. It begins with an introduction outlining the importance of quality standards in achieving customer satisfaction, followed by a stakeholder analysis to understand the diverse needs of project participants. The report then explores methods for capturing and analyzing customer needs, utilizing tools like Kano analysis to prioritize requirements. Design requirements are established by translating customer needs, and a QFD tool is used to ensure quality in the design phase. The report also covers supplier selection, statistical process control, and problem-solving methodologies, including the identification of processes and the construction of SPC charts. The goal is to deliver a project within the approved budget and time, reducing risks and improving the overall construction process. The methodologies which are used for collecting information and requirement of the customers are surveys, questionnaire, interviews, observation, focus group, and management of the feedback of the customers. The critical quality characteristics are used for analysing the dissatisfaction of the customers.

Quality, Planning, and Analysis
2017

Contents
1. Part 1: Introduction.............................................................................................................2
2. Part 2 Customer Satisfaction...............................................................................................3
Stakeholder Analysis..............................................................................................................3
Capturing the customer need..................................................................................................5
Customer Need analysis.........................................................................................................7
3. Part 3 Design Requirement.................................................................................................9
Translating customer needs into design requirement.............................................................9
Design Risks Analysis..........................................................................................................13
4. Part 4 Supplier Selection and evaluation..........................................................................16
Identification of the components, elements, and parts:........................................................16
Developing the supplier selection criteria............................................................................17
Constructing and using a supplier selection system.............................................................18
Conclusion............................................................................................................................19
5. Part 5 Statistical Process control.......................................................................................19
Identifying the processes:.....................................................................................................19
Construction of the SPC chart..............................................................................................21
6. Part 6: Problem Solving....................................................................................................21
Identification of problems and use of problem solving tools...............................................21
Construction and making use of problem solving tools.......................................................23
7. Conclusion........................................................................................................................25
8. References.........................................................................................................................26

1. Part 1: Introduction
The purpose of this paper is to construct a house which follows the quality and planning
standards to develop a high quality project which helps in satisfying the need of the
customers. In this paper we are looking forward to provide a dream house to the stakeholders
because it is the dream of every citizen to live in his dream house (Shahid, 2014). The
development of the quality, analysis, and planning standards helps in achieving projects
which is capable of meeting requirement of the customers to its full extent. The quality
standards should be followed in the development of the construction drawings to give the best
outcome of the development process (Chang, 2014). The details of the designing of
constructing the house should follow the ethical standards and policies to meet the
construction objectives. The purpose of utilizing the quality, planning, and analysis tools in
the development of the construction drawing and design is to reduce the cost associated with
every construction processes, repairing of the required processes, improve the reputation of
the construction company, helps in reducing the cost required for maintaining the project,
overcoming the defects of construction operations, elimination of additional cost associated
with the accidents and other causality by managing the project within the quality standards
and policies. The health and safety management policies should be undertaken to resolve the
issues associated with the working environment of the enterprise which helps in raising the
construction services provided to the development of the dream house. The methodologies
which are used for collecting information and requirement of the customers are surveys,
questionnaire, interviews, observation, focus group, and management of the feedback of the
customers. The critical quality characteristics are used for analysing the dissatisfaction of the
customers. The risks associated with the development of the house can be minimized to a
high extent by decreasing the complexity of the project and delivering the project within
approved cost and time (Ronald, 2007). The communication platform should be deployed
with the client, stakeholders, customers, and contractors to set the quality standards and
requirement specification plan to reduce the risks associated with the end product of the
development process. It is the systematic approach for reducing the risks, overcoming the
barriers in the construction process, open platform for sharing of new ideas, thoughts,
opinion, and vision of the participating units, helps in maintaining relationship with the
clients and contractors, and many others. It has been seen that the quality and planning
standards helps in managing the barriers associated with the environment and the inclusion of

new trends and policies. The efficiency of the working team can be improved by resolving
the chaotic environment created at the work place (Parson, 2013). The deployment of quality,
analysis, and planning tools helps in carrying out the operation of cost estimating chart,
budget preparation, review of construction design, concerns associated with managing quality
of the under construction house, and customer perspective view for the deployment of
construction plan with ease (Luca, 2014). The aim of this paper is to translate customers need
into the construction design for fulfilling and managing consumer requirement to their full
extent
2. Part 2 Customer Satisfaction
Stakeholder Analysis
The analysis of the stakeholder helps in determining the skills and expertise of the working
employees for even distribution of activities between them. The roles and responsibilities are
provided according to the skills and expertise of the working employees to get good quality
house at the end of the construction phase. The quality standards should be developed for the
analysis of the performance of the working employees. The team members should be
provided with authorisation and authentication which is required for their post in completing
the activities. The stakeholder are looking forward to get high quality designing equipment
for completing the designing activities associated with the construction of the house. The
efficiency of the working team can be improved by resolving the chaotic environment created
at the work place. The quality of work can be achieved with the inclusion of friendly
environment for the use quality, analysis, and planning tools
Stakeholder Need
Project Owner He is focusing on achieving control
information for knowing the actual situation
of the construction activities
He is expecting to get quality of work from
their working employees within approved
budget and time to complete the construction
of the house
Project Civil contractor He is focusing on managing communication

and understanding of the client requirement
to take the construction activities in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Project consultant He is focusing on managing communication
and understanding of the client requirement
to take the construction activities in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Project electrical contractor He is focusing on managing communication
and understanding of the client requirement
to take the electrical designing in the right
direction
He is expecting to get the friendly
environment with the inclusion of quality,
analysis, and planning tools
Labour They are focusing to achieve good quality
standard for the health and safety program
for the efficient working condition of the
construction site
They are looking forward to get high quality
equipment for completing the construction
activities
Project management control consultant He is looking forward for collecting accurate
information for the preparation of report to

know the status of the project completion
He is focusing on setting the estimated
baseline and cost of the project
Project sponsor They focuses on the end product for
financing and funding the project activities
Delivery of the funds on time
Finance manager He is working on estimating the cost of the
project and required activities
He collects information for the funds
approved by the project sponsor to undergo
the project activities
Project manager He is looking forward to know the
requirement of the customers and other
stakeholders
He is working on managing open forum for
accelerating the communication to know the
accurate requirement (Revelle, 2012).
Project designer He is looking forward to know the
requirement of the customers and other
stakeholders, estimated cost, and approved
baseline for completing the project
(Margettes, 2014)
They are looking forward to get high quality
designing equipment for completing the
designing activities associated with the
construction of the house

Capturing the customer need
Method
for
capturing
the
customer
need
Description Strength Weaknesses Opportunities Threats
Interview The face to
face
communication
with the
project
contractor and
the customer is
arranged to
know the
actual
requirement
which they are
looking
forward in the
construction of
the house
It helps in
taking the
construction
activities in
the right
direction
according to
the
requirement
specified by
the
customers
It helps in
managing
the quality
of the
proposed
house
Sometimes
the
customers
are not able
to explain
his
requirement
to the
construction
designer.
The open
forum for the
communication
creates new
opportunities
and innovation
in the
construction
design which
helps in
satisfying the
requirement of
the customers.
The
questionnaire
is used for
analysing the
basic need,
must have
need, and
desirable need
of the
customers.
The
increasing
demand of the
customers can
increased the
proposed cost
of the project
and delayed
in the
construction
of the house
Survey The survey is
organized to
know the flaws
It helps in
filling the
gaps which
It does not
able to
analyse the
It is looking
forward to
analyse the
The
employees are
not able to

of the
traditional
working
process which
is deployed for
completing the
construction
activities
associated with
the
development
of the house
exist in the
traditional
working
process
which is
undertaken
for
completing
the
construction
of the house.
financial
pressure on
the
construction
activities
which are
undertaken
It is not able
to determine
the
relationship
with the
supplier and
the end user
market
strategies to be
included in the
development
of the
construction
design
It helps in
reducing the
cost spent on
the working
proesses
predict the
activities of
the other
business in
the efficient
manner.
The
environmental
and
legislative
issues can
have an
adverse effect
on the
construction
activities.
Customer Need analysis
Kano analysis:
The Kano analysis is used for determining the customer requirement for developing a dream
house. It helps in determining the basic need, desirable need, and must have need in the
construction of the house. The Kano model is capable of determining basic need of the
customers by analysing the market value associated with the development of house. The
performance and reputation of the company can be improved by satisfying and fulfilling the
requirement of the customers to its full extent. The kano model is used for identifying the
requirement of the customers. The evaluation of the performance helps in analysing the
strategic action plan for selecting the marketing strategies for the development of the
construction of the house. The methodologies which are used for collecting information and
requirement of the customers are surveys, questionnaire, interviews, observation, focus
group, and management of the feedback of the customers. The critical quality characteristics
are used for analysing the dissatisfaction of the customers. The questionnaire is used for

analysing the basic need, must have need, and desirable need of the customers. The following
diagram shows the Kano analysis of the customer requirement
Wants Must Desirables
Safety and security features
Every room should be
equipped with windows for
fresh air
Garden at the Roof of the
house
Heavy quality locks should
be used
Environment friendly
Good drainage system
The development of the
house should be under the
estimated budget plan for
carrying over construction
activities
The development of safety
and security standards
The house should be
delivered to the customers
within the baseline for their
use
Water leakages should be
Fire detection alarm system
Good quality paint and
wooden work
Good Interior
Home based automation and
intelligence system
Inclusion of solar system

Location of the house should
be near to the hospitals
Platform for gymnastic
exercise and workouts
Storage space and extra room
for elderly person in the
house
Plantation of trees near the
location of the house for
having good greenery view
from the balcony of the
house.
taken under consideration
Sanitary work
Water supply should be
checked
The deployment of the
electricity wiring should be
underground to restrict
electric shock (Lakshmi,
2014)
The rooms and lobbies
should be kept ventilated for
maintaining the circulation of
the air flow (Charanthimath,
2014)
Good quality material should
be used for construction
3. Part 3 Design Requirement
Translating customer needs into design requirement
In this section, we are going to translate customers need into the construction design for
fulfilling and managing consumer requirement to their full extent (Rabi, 2013). The quality
function requirement is used for translation of needs into required design. The construction
design can be effectively developed by setting the priority to the requirement of the
customers. The QFD tool is used for providing quality of work to the customers. The success
of the project depends on the completion of the construction program within the estimated
baseline of the project and raising the satisfaction of the customers (Senaratne, 2012).

The following graph shows the influence of cost with the inclusion of quality, designing, and
feasibility analysis.
The following graph shows how the project can be completed within the approved budget
with the inclusion of quality, planning, and analysis tool. The difference in the planned cost
and th actual cost can be analysed from the graph below.

The efficiency of the working team can be improved by resolving the chaotic environment
created at the work place. The following table shows the design requirements on the basis of
customer needs which are specified in the above section.
Required Quality Required Design
Safety and security features
Every room should be equipped with
windows for fresh air
Garden at the Roof of the house
Heavy quality locks should be used
Environment friendly
Good drainage system
Location of the house should be near to the
hospitals
Platform for gymnastic exercise and
workouts
Storage space and extra room for elderly
person in the house
Plantation of trees near the location of the
house for having good greenery view from
the balcony of the house.
The development of the house should be
under the estimated budget plan for carrying
over construction activities
The location of the house should be chosen
which is near to the hospital and having
greenery around it.
The construction of the house should include
a good ventilation system with the inclusion
of windows and doors in the room of the
house (Rogerson, 2011).
Good sanitary system and drainage system
should be deployed in the construction
program of the house.
The prototype model should be developed
which is comprised of space, environmental
factors, and others. All the desirable and
must have quality should be taken under
consideration.
The project activities should be scheduled to
complete the project within the baseline.
The innovation can be drawn in the
development of the design.