Quality Planning and Analysis: Solar Roof Tiles - XYZ Company Report

This report presents a comprehensive quality planning and analysis of XYZ Company's solar roof tile project, focusing on three product lines, with the initial launch of Grey roof tiles. The report details the company's adherence to ISO 9001:2015 standards and includes a thorough market survey. It covers customer satisfaction through stakeholder analysis, capturing customer needs using various methods like interviews, focus groups, surveys, visits, and complaint analysis, and applying KANO analysis to understand customer requirements. The report also addresses design requirements by translating customer needs into design specifications using Quality Function Deployment (QFD) and conducting Design Risk Analysis using Failure Mode and Effects Analysis (FMEA). Furthermore, it outlines the selection and evaluation of suppliers, including component identification and criteria for supplier selection. The report also includes statistical process control (SPC) methods to monitor processes and problem-solving techniques such as brainstorming, Why-Why analysis, cause-and-effect diagrams, and Pareto analysis to identify and address potential issues.

UTS: ENGINEERING
Assignment Cover Sheet
STANDARD Mode
SUBJECT: Quality Planning and Analysis
SUBJECT NUMBER:
ASSIGNMENT NUMBER:
STUDENT LAST NAME:
STUDENT FIRST NAME:
STUDENT ID:
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Assignment # 1
“Quality Planning and Analysis”
Solar Roof Tiles
DEVELOPMENTCOMPANY – XYZ
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1.0 Executive Summary
The XYZ Company plans to launch its own brand of solar tiles to compete
in the new age market of renewable energy sources. The entire project is
based on three product lines which will be initially launched. Among the
three lines, Grey roof tiles will be launched first. The company has done
extensive market survey to make the product lines successful and followed
ISO 9001:2015 for the purpose. The description of the entire survey and
planning of the company has been provided in this report.
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Table of Contents
UTS: ENGINEERING......................................................................................................................................1
Assignment Cover Sheet..............................................................................................................................1
STANDARD Mode........................................................................................................................................1
1.0 Executive Summary.........................................................................................................................3
2.0 Introduction...........................................................................................................................................6
3.0 Customer Satisfaction.......................................................................................................................7
3.1 Stake Holder Analysis....................................................................................................................7
3.2 Capturing Customer Needs................................................................................................................9
3.2.1Customer Interviews................................................................................................................9
3.2.2 Focus Group..........................................................................................................................10
3.2.3 Customer Surveys................................................................................................................10
3.2.4 Customer Visits.....................................................................................................................11
3.2.5 Customer Complaints...........................................................................................................11
3.3 Customer needs analysis (KANO Analysis).............................................................................11
4.0 Design Requirements...........................................................................................................................16
4.1Translating Customer Needs into Design Requirements (QFD)........................................................16
4.2 Design Risk Analysis (FMEA)............................................................................................................18
5.0 Selection and Evaluation of Suppliers.................................................................................................19
5.1 Component Identification................................................................................................................19
5.2 Criteria for Supplier Selection.....................................................................................................20
5.3 Constructing a Supplier selection system.................................................................................21
5.4 Conclusion.......................................................................................................................................22
6.0 Statistical Process Control..............................................................................................................22
6.1 Identifying the Process................................................................................................................22
6.1.1 Design.....................................................................................................................................23
6.1.2 Supplier Selection.................................................................................................................23
6.1.3 Development of subcomponents........................................................................................23
6.1.4 Subcomponent inspection....................................................................................................24
6.1.5 Prototypes..............................................................................................................................24
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6.1.6 Logistics and Inventory.........................................................................................................24
6.1.7 Packaging..............................................................................................................................24
6.1.8 Distribution.............................................................................................................................24
6.2 SPC chart to monitor process.....................................................................................................25
6.3 Constructing and Using a SPC chart.........................................................................................26
6.4 Interpretation..................................................................................................................................28
7.0 Problem Solving...............................................................................................................................29
7.1 Identifying the problems..............................................................................................................29
7.2 Brainstorming................................................................................................................................30
7.3 Why-Why Analysis...........................................................................................................................31
7.4 Cause and Effect Diagram..........................................................................................................32
7.5 Pareto Analysis.............................................................................................................................32
8.0 Conclusion...........................................................................................................................................34
9.0 Reference:...........................................................................................................................................35
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2.0 Introduction
With the consumption of non-sustainable power sources, for example,
petroleum products, and world is moving towards sustainable power
source. One of the solid sustainable power sources is Photovoltaic cell,
otherwise called sun oriented cell. The request of the sunlight based cell is
expanding step by step on business and residential levels. Analysts are
attempting to make it more productive. One of the worries of numerous
shoppers is that putting sun based boards on the rooftop slaughters the
outline feel of the house. Numerous organizations are making sun powered
boards however XYZ has outlined an exceptional item, named as Grey
Roof product line. These Grey Roofs are made of the architectural roof
which looks conventional from the separation; however they will have the
capacity to produce power from sun. This Grey Roof X15-BR75 series
offers the vitality arrangement which is known as building-incorporated
photovoltaic material. An architectural roof is outlined tastefully to expand
the looks of the house. An architectural roof is sufficiently solid to withstand
any effect that nature can toss on them (Bunthof et al., 2017).
The Grey Roof offers the vitality arrangement with sturdy Grey Roof, while
keeping up tasteful looks of the house. To store vitality created from these
rooftops, XYZ offers Grey glass panels of 60x82 cm and can resist 8 cm of
hailstones. Installation does not require any adhesive material, but fixing
technique makes the structural robust and tough for almost 30 years.
Larger roofs can be covered due to smaller panels and the entire panel can
be disassembled easily (Dijk et al., 2017).
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The Grey Roof offer tasteful looks however this outline may decrease the
proficiency of the architectural roof. Presently a procedure for the new Grey
Roof architectural roof advancement and utilization of value instruments by
XYZ. The toughest structure with competitive pricing makes the Australian
company a tough competitor in the market.
3.0 Customer Satisfaction
3.1 Stake Holder Analysis
XYZ is an eminent Australian company producing top quality solar panels,
used as a sustainable alternative in building integration (Prell, Hubacek &
Reed, 2009). In the year 2017, XYZ Grey roof is nominated for Australian
design award. It is an organization providing the Grey Roof architectural
roof to the purchasers, and having a strong research and development
team, XYZ remains a market leader in area of building assimilation of PV
technology. Due to worldwide popularity and market share in solar roof
modeling, a partner investigation is done to comprehend the client needs
and to cook these requirements productively (Jepsen & Eskerod, 2009).
Table 1: Stake Holder Analysis information
Stakeholders Requirements
Internal
Direct Customers
Item with most recent innovation meeting all execution
desires.
Solid item offering toughness and usefulness
Long guarantee and great client bolster
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Most extreme incentive for cash
Distributors
In time conveyance of requests
After deals bolster After sales support
Contractors
Business development with steadiness
Consistent demand
Support for the advancement of new item and the setting up
an assembling unit for another item improvement.
Challengers
Sharing of information and innovation to upgrade
productivity
Joint dares to investigate the new business zones
Higher Administration
Commitment in the development of the association to
expand the brand esteem
Better notoriety in showcase for solid items
Shareholder
Great profit for their speculations
Standard reports on business procedures and advance of the
organization.
Production Teams
Safety and Wellbeing of laborers
Great compensations with work-life adjust
Reasonable courses of events
Best in class apparatus for creation
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Promotion Team
Increment mark an incentive through powerful showcasing
Bring issues to light for the sustainable power source
External
Government
Assessment installments on time and money related reviews
Consistence to the controls and laws
Utilization of non poisonous materials underway.
Least natural effect
Conservationist and the
general public
Production using non toxic materials.
Bare minimum ecological impact
3.2 Customer Needs Capturing
The clients' desires and prerequisites can be classified utilizing Voice of the
Customer strategy to acquire the in-depth knowledge of customer
anticipation. Information can be procured through various strategies,
subsequent do the five techniques comprehend the voice of the clients.
ISO 9001 standard is followed for the analysis; customer quality
requirement meet and increasing customer satisfaction through
enhancement of performance and regulation are guaranteed (Hoyle, 2017).
3.2.1Customer Interviews
In this technique organization delegates meet the potential clients for their
desires and necessities. These meetings offer a financially savvy strategy
to assemble information and assess the inclinations of the organization.
The meeting for the most part comprises of the logical inquiries which are
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intended to get the coveted data. These meetings are useful to get criticism
from the clients. The information acquired from these meetings for the most
part is broad and does not really center on the plan. In interviews clients
tend to give input from their own particular recognition. Thus a ton of info is
assembled from this common talk between two gatherings. Guidelines are
taken from 2015 standard of ISO 9001 and emphasis is given on extensive
continuous transformation of customer handling process based on
customer requirements (Kim, Hong & Magerko, 2010).
3.2.2 Focus Group
Center gathering can be included the past clients, administrators or the
workers of the organization. The members sit together and have talk on the
need and their desires. Center gathering pioneer can give the members
open finished inquiries. The information accumulated from this strategy is
subjective (Reed et al., 2009). Center gathering gatherings bring about
more extensive information, since members are urged to talk about their
discernment on a particular necessity.
3.2.3 Customer Surveys
Client studies are practical technique to decide the client needs and
desires. It is an essential device in statistical surveying. In this strategy an
arrangement of inquiries are displayed before a client. The input is more
often than not as far as evaluations. These evaluations give the
unmistakable picture of what are the client’s musts, needs and additional
items includes in item. These review polls require incredible accentuation
on the nature of the inquiries, since clients can't give reply outside the
evaluations.
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3.2.4 Customer Visits
Client visits are like above techniques as far as data accumulation. The
philosophy incorporates giving a client organized discussion, while a
delegate of organization in going to a client or the other way around. This
philosophy is very subject to the decision of the client. Information can be
affected by the individual view of the client decided for the visit.
3.2.5 Customer Complaints
Client grumbling is a viable technique to examine the client's needs. For
this reason information from the past and current clients is investigated.
Concentrate the client protestations is basic to enhance the procedure and
maintain a strategic distance from botches in the new item advancement.
3.3 Customer needs analysis (KANO Analysis)
XYZ utilized progressed KANO demonstrate type 4 to comprehend the
client requirements for Grey Roof architectural roof. Clients are given
surveys in two configurations that are functional and dysfunctional. They
are offered alternative to react in appraisals as underneath.
Table 2: KANO Analysis Questionnaire
Question Rating
Functional In the event that the Grey Roof conveys high
proficiency without executing style of house.
1 It will be decent to
have this
2 It is my fundamental
necessity
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3 Nonpartisan
assessment
4 Satisfactory
5 Exceptionally
Displeased
Dysfunctiona
l
In the event that Grey Roof doesn't give great
proficiency and is massive in estimate
1 It will be decent to
have this
2 It is my fundamental
necessity
3 Nonpartisan
assessment
4 Satisfactory
5 Exceptionally
Displeased
Despite the fact that client reactions are taken in five rating grades, yet
here only three of them have been considered (Chen et al., 2010). The
three grades are as follows,
Must (M)
Need (W)
Attractive (E)
Q, I: For these situations evaluations are disregarded
Table 3: Customer Requirement Generation
Customer
Requirement
Dysfunctional
Functional 1 2 3 4 5
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