Analysis and Planning of Quality for Toro Cordless Leaf Blower Report

This report provides a comprehensive analysis of the Toro leaf blower, a cordless sweeper popular in the market. It begins with an executive summary and table of contents, followed by an introduction that reviews the product's features and benefits, including its design, motor, and user-friendly aspects. The report delves into customer satisfaction, examining stakeholder analysis and methods for capturing customer needs, such as interviews, questionnaires, customer visits, focus groups, and ethnographic methods. A detailed discussion on designing customer needs and selecting suppliers is also included, alongside the identification of components and the development of supplier selection rules. The report incorporates statistical process control (SPC), covering identification, tracking, and chart construction, followed by remedies for identified problems. The report concludes with references, offering a thorough overview of the Toro leaf blower's quality planning and analysis.

Running head: QUALITY PLANNING AND ANALYSIS
Quality Planning and Analysis
Name of Student:
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Author’s Note:

1QUALITY PLANNING AND ANALYSIS
Executive Summary
The report is about the discussion about the Toro’s leaf blower. It is basically a cordless
sweeper common in the market. The services of the product are also discussed. It also discusses
the process in which it is contrived and how to effectively sale it to the customers.

2QUALITY PLANNING AND ANALYSIS
Table of Contents
Introduction: Brief Review:.............................................................................................................4
Customer Satisfaction:.....................................................................................................................6
Customer Interviews:...................................................................................................................8
Survey Questionnaire:.................................................................................................................9
Visiting the customers:................................................................................................................9
Focus Groups:............................................................................................................................10
Ethnographic Methods:..............................................................................................................10
Designing needs:............................................................................................................................14
Selection of Suppliers and Judgement:..........................................................................................17
Identification of Components:...................................................................................................17
Development of Supplier’s selection limits and rules:..............................................................18
Construction and uses of supplier selection:.............................................................................18
Statistical Process Control (SPC):.................................................................................................20
Identification process:................................................................................................................20
Keeping track of functioning with the help of charts:...............................................................21
Construction using an SPC Chart:.............................................................................................22
Remedies for the problems:...........................................................................................................24
Identification of problems and remedies used:..........................................................................24

3QUALITY PLANNING AND ANALYSIS
References:....................................................................................................................................28

4QUALITY PLANNING AND ANALYSIS
Introduction: Brief Review:
A simple gardening tool usually utilised during autumn is the lawn blower. It is more
commonly known as sweeper. This is used during autumn as the backyard is covered with dry
leaves which come from trees which is a common phenomenon during this season. There is an
easy to understand technique behind the operation of this machine. It nozzles out air pressure
through its mouth to transfer the debris collected. Electric and gasoline powered are the two
types of sweepers commonly used. Earlier run on two stoke engines, the four stroke engine was
introduced later. These were carried on a person’s back similar to a backpack or held in one’s
hands. They need to be pushed by the hand to be operated and are therefore referred to as “walk
behind leaf blowers”.
Dom Quinto invented the machine in around 1950s. America was the first country in
which it was introduced. Despite the fact that it was later used as a blower, it was basically
designed to be a chemical spraying machine. This was seen as an opportunity by the
manufacturers to bring innovation in the existing market. Gradually the helpfulness of the tool
was responsible for it becoming famous and important in the field of gardening.
Young scientists being attracted towards the invention desired to create something new
with its help. Utilizing the propelling power of blowers a hovercraft was made. The speed of
140-270 miles per hour was produced and the air volume as 14metre cube. It was then
understood that the tool was important in experiments as well.
Toro’s cordless range of the tool is a mixture of hard plastic as well as a certain amount
of metal. The engine utilizes 20V of Lithium Battery. The 115 MPH maximum air speed is the
best in its class. It provides 146 CFM maximum volume of air. The model also provides double

5QUALITY PLANNING AND ANALYSIS
speed air flow in order to manage the amount of pressure required based on the work. The handle
has a soft and comfortable grip ideal for a day long work. There is a 2A current for the running
of the battery which is utilised for battery charging helping it work all day (Delulio 2014). The
recharge time of the battery is only 75 minutes. The machine is extremely user friendly and light.
The tool possesses the best motor in order to give the best amount of efficiency. Little children
can also use it easily.
The 20 V cordless sweeper of Toro is the best choice as it allows the concentration of
more amount of air in the exact region where it is required. The reviews on the product in all the
available sites are good and the functioning and the reliability of the product is also noteworthy.
The air flow services are also the best in class. Immense thought, time and effort has gone into
making the product successful. This is because the brand is extremely trusted by the company.
Apart from the best in class electric motor the product also involves a strong rotor which pumps
a mass gust of air in order to blow off anyone. The lawn blower is easy to use and being light can
be carried from one corner to another without any hassle. All in all the Toro 20V cordless
sweeper is perfect for anyone from the economic aspect as well as it starts from a very low price
of $99.99. It also comes with a warranty of 1 year. Everyone should buy it without any sort of
delay.

6QUALITY PLANNING AND ANALYSIS
Customer Satisfaction:
In any sort of business be it simple or complex, be it a simple nut bolt business or a high
end company related to supercharger production, quality is very essential as it decides the
satisfaction of the customer.
 Stakeholders Analysis and Chart
Stakeholder Expectations
Toro Execution Department  Profit earned on the investment
done on research work
 Share investment Profit
Engineers  Technological development
 High investment for improvement

7QUALITY PLANNING AND ANALYSIS
Shareholders  Profit on investment
 New innovation in technology
Employees  Safe working environment
 Increase demand of product to avail
employment status
End User  Reliable and tough product
 Good value for money
Suppliers  Increase in demand to promote
his/her business
 Higher profit to business
Retailer  Predictable and reliable products
 On-time delivery of product
Rivals  Decrease in value of every product
 Old tech to lower the preference
Interest Groups (Human, environmental,
world care etc.)
 Improvement of tech to help the
nature sustain
 Use of recyclable products
Government Regulators  Adhere to minimum product
warranty periods.
 Adhere to current consumer
legislation
The above table provides valuable insight regarding the different stakeholders in the
market and the demands of the company as well as its products.
 Capturing the needs of the customers
After a product’s launch it is necessary to understand the demand or the expectations of
the customers from that particular product. The best option is to the gather the
information from the customers. The best method is the Voice of Customer (VoC)
Methodology. The feedback team of the company is also provided with a chance to
understand the customer’s viewpoints regarding the product. The following methods help
in the analysis of the market and the understanding of the customer needs.
 Interviewing the customers

8QUALITY PLANNING AND ANALYSIS
 Questionnaire survey method
 Customer visits
 Advisory boards for customers
 Focus groups
 Complaints of the customers
 Ethnographic methods
These ways are the basic methods by which the customer needs and the requirements can
be understood. With the advent of technology, the surveys online as well as the customer
feedback help in the improvement of the product.
SWOT analysis is crucial in the reviews of the customers and gathering of the vital
information about the product. The company can understand areas in which it has
excelled and also those segments where it has fallen short. This helps them improve and
also score over their competitors.
Customer Interviews:
The interviewing of the customers is crucial for any company to excel and its extremely
effective in garnering their feedback. A panel of experts prepare the questionnaire as it is also a
very significant task. These are prepared in such a way that the actual sentiments of the
customers and their actual opinions are understood without offending them in any way. There are
different variants of the interview procedure being web chatting, face to face interviews and so
on. The medium does not change the outcomes or the thought processes of the customers
towards the particular product. There might be several ways in which a questionnaire can be
framed and several ways in which questions are asked but they should revolve around the topic

9QUALITY PLANNING AND ANALYSIS
of customer satisfaction and product feedback. Ideally a questionnaire should start with questions
to make the customer at ease and then involve the crucial questions for collection of feedback
regarding the interview.
This method helps in the collection of qualitative data for analysis and in certain cases,
quantitative data as well. There might be certain situations which might affect the data and also
the reports. It should be noted that on occasions when the report is false it might lead to wrong
assumptions and analysis and thereby wrong feedback regarding the product of the company.
Survey Questionnaire:
The questionnaire survey is the cheapest method to get the customer feedback. The
customers are provided with a survey form in places like shopping malls, shops, movie theatres
etc where customers are present in large numbers. The medium of the survey also changes with
the changing times. Online forms are also options which are often undertaken. Customer
interviews cannot always be carried out in large scale but survey forms and questionnaires helps
to reach out to a wide number of people.
Visiting the customers:
Customer visits help to be available to the consumers of a particular product and review
it. It is also an effective method of acquiring customer needs indirectly. The special reach to the
customers provides them with the reliability assurance of the company and also to voice their
needs openly. The problem with this practice is that it is time consuming as well as hectic. The
choice of the customer invite is also crucial. Usually employees are not provided with the
opportunity to conduct such researches. The results are often subjective and untrue.

10QUALITY PLANNING AND ANALYSIS
Focus Groups:
These groups vary significantly from any sort of interview based survey. These groups
consist of 5-8 members and they ultimately assist the company to provide an opinion about the
products and services. They obtain the reports from a section of the participants and provide the
company with the qualitative data. The participants engage themselves in “open minded
questions” which helps relax all burdens. This is different from any sort of formal reports or
interviews. Thus the company receives the absolute honest views of the customers ( Dessler
2011).
Ethnographic Methods:
These methods are the most effective for the capture of customer requirements directly
from them. These involve the interview of the customers in a common surrounding and then
conducting differing interviews and recording their functions for analysis of the body language
and for understanding it more. This is one of the most unfamiliar things for the customers and
thus they are unable to act artificially thereby supporting the collection of honest reviews.
 Customer needs analysis (Kano Analysis)
It is possible to capture customer needs by the conduction of a survey questionnaire
which flows a 5-step process illustrated below:

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Step1: Definition of goals and targets of survey to be conducted
 To provide Toro and its employees the knowledge regarding the basic needs of the
customers
 To provide data about areas of dissatisfaction
 To provide the information to research team
Step 2: Development of a Survey plan:
 Publication of survey in Toro’s official homepage for receiving public attraction to the
survey
 It is assumed that the minimum required participants are 300. The questionnaire should
be such that the review is unbiased.
 Participants will have anonymity but will be provided with blowers for proper analysis
Step 3: Designing and finally testing the questionnaire: