PPMP20007: Quality Management in Project Management

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PPMP20007
Quality Management

Introduction
• Understand the concept of
quality management within
the project management
• The tools of quality
management will be
discussed.
• Discussion of benefits of
quality management will be
made.

Table of contents
• Introduction
• Quality management
• Key components of quality management
• Principles of quality management
• Benefits of quality management
• Tools and techniques for quality management
• Six Sigma
• EFQM Model
• Total Quality Management
• Cost of Quality
• Case study
• Conclusion
• Question Slide

Quality management
• Act of overseeing all the task
and activities required to
maintain the excellence
• Includes the following:
Quality Policy
Quality Planning and
assurance
Quality control
Quality Improvement

Key components of quality management
• Quality Planning: There are identified the
quality standards relevant to the project.
• Quality Improvement: The purposeful
alteration in the process for the improvement
• Quality control: The efforts to uphold the
process’s reliability
• Quality Assurance: Planned actions for
offering appropriate reliability

Principles of quality management
Customer focus Leadership Process
approach
People
involvement
Continual
Improvement

Continue….
Mutual beneficial relations with the suppliers
Decision making factual approach
Systematic approach to management

Benefits of quality
management
• Helpful for the businesses to
attain the greater
consistency.
• Improvement in the customer
satisfaction
• Enable the business to make
further improvements
• Makes easy for the business
to integrate the new
employees

Tools and techniques
for quality management
• TQM
• Six Sigma
• Cost of Quality
• Kaizen
• EFQM Excellence Model

Six Sigma
• Tool to achieve the low rates
of defect
• Helps the businesses to
improve the capabilities of
the business
• Makes the increment in the
performance of the business
• There must not be more than
3.4 defects per million
products.

EFQM Model
• This is the framework for the systems of
management.
• The aim is to assess the performance and align with
the existing tools.
• It identifies the important actions to drive the
results.

Kaizen
• Considered as the
continuous improvement
in all the important
aspects of company.
• Involves all the levels of
the employees
• It increases the
productivity and
decreases the wastage.