Evidence into Practice: Quality and Safe Healthcare Services Report

This report presents a literature review focusing on the efforts of healthcare professionals in ensuring quality and safe healthcare services and surgical procedures. It examines the challenges faced, including disease pattern changes, high costs, workforce issues, and balancing public and private sectors. The review highlights journals emphasizing quality improvement, patient-centered care, and national safety standards. The report discusses the roles of the clinical and non-clinical workforce, patients, and carers in improving service delivery. It also covers search strategies, critical evidence reviews, strengths, limitations, and the relevance of findings. The report emphasizes the importance of clinical governance, financial support, and the need to address patient needs for improved healthcare outcomes. The analysis underscores the importance of patient-centered care, staff training, and organizational processes in delivering high-quality, safe healthcare services.

Evidence into Practice 1
EVIDENCE INTO PRACTICE
By Name
Course
Instructor
Institution
Location
Date

Evidence into Practice 2
Topic
The efforts of health professionals in ensuring quality and safe health care services and
surgical procedures in health facilities
Literature review of the topic
From the studies which were carried out, the health professional is putting in a lot of efforts
in ensuring better services delivery. Diversity and equality journal focuses on topics such as
gender, culture, healthcare provision, disability, and sexual orientation among many others.
The topic of efforts of health care professionals to provide quality and safe health care
services has been widely covered (Acton, 2014, p. 456).
There are major challenges which face the provision of quality services in health in health
facilities which in turn results to delivery of poor surgical procedures, these challenges they
are mainly as a result of the changes in disease patterns and demographics as the peoples
ages, high cost of medical services and products ,problem of supply of health workforce ,the
problem on how to balance the private and public sectors in the provision of health services
and the role which urban planning plays in creating sustainable and healthy environment
(Armstrong, 2011, p. 890)..
Quality in primary care is journal which information mainly about quality improvement in
provision of health services, clinical governance which in turn can improve the services and
surgical procedures which are being offered in the facility (Braithwaite, 2013, p. 347). The
journal is mainly concerned with the quality and quality improvement in the primary care and
other prehospital care centers. The journal has a very strong support all over the world from
other disciplines which are related to the healthcare provider which includes medicine and
other social sciences.

Evidence into Practice 3
Improving safety and quality by the health professional focusing on the care of consumers
and patient is a discussion paper journal which was drafted and published in 2010 mainly for
the public consultations. Patient-centred care is the health care which is responsive to and
respectful of needs, preferences, and values of consumers and patients there are a wide
dimensions of patient centred care which they include physical comfort of the patients, the
emotional support which the patients need, better care coordination, continuity and transition
and respect of the patient (Duguid, 2016, p. 587). This article shows that the measure of the
efforts which the health professionals have put in place to ensure that there is better provision
of services and surgical procedures.
It is well demonstrated in this journal that the patient care experience is improved by patient-
centred care and it also provides public respect and trust towards the services which are being
offered by the health facilities, when administrators of health care facilities, providers,
families, and patients work together in partnership, the standards and quality of healthcare
rises, the cost of health care provision decreases and the satisfaction of the provider increases
and the patient care is improved. Patient –centred care also improves the business metrics of
the health facility such the finances, market, quality, and safety (Farrell, 2017, p. 680).
National safety and quality health services standards is a health journal which was endorsed
by the government of Australia in September 2011.this article defines the roles which every
party in the healthcare facility plays to ensure that the services and surgical procedures which
are carried out are up to the standards (Fraser, 2016, p. 789)..
The clinical workforce is comprised of the healthcare professionals play an essential role to
ensure that the healthcare services which they provide are better each and every day. When
the health care professionals participate in the organizational processes, improvement
initiatives and they are trained in line with the roles and services which they are accountable

Evidence into Practice 4
(Governance, 2011, p. 246). The professionals can improve the quality of the services and
surgical procedures in their health facilities by understanding their wider responsibility for
quality and safety in the provision of services, by the professionals following the safety and
quality procedures as per the standards which are set by the relevant authorities and by
participating in the review of the performance procedures of the individual professional
(Health, 2012, p. 345).
When the healthcare professional forms partnership with carers and patients the patients care
experience improves and also the safety system of the facility, planning of the organizational
process and the quality of training and quality initiative also improves (Health, 2012, p. 345).
The role of the non-clinical professionals is equally very important in ensuring provision of
better services it is usually consisted of volunteers or a group of individuals who are paid to
ensure proper implementation of safety systems and carry out trainings and campaigns which
enables on to be informed of the healthcare facility policies and plans which are in place in
ensuring that the patients receive better services (Healy, 2015, p. 543).
Patients and carers these two parties play an import role to ensure that safe and better health
care services are provided, patients and carers they are always involved in the decision
making which concerns their own health for instance the patients who have to undergo
surgery they should be informed about the surgery and they will be required to sign a form
which shows they are ready and accepts the operation to take place this is to ensure that their
rights in health care providers are not interfered with (Long, 2013, p. 478).
Clinical workforce.it refers to all parties who are involved in the day to day running of the
clinic which ensures that patients are able to get better and quality services which will
improve their health conditions (OECD, 2016, p. 345).
Search strategy

Evidence into Practice 5
An online search was conducted on various databases which were containing information
which was related to the topic of research such as the primary health care providers and
diversities in quality and safety health care services (Research, 2014, p. 702). The search
strategy included searching the key concepts in the research topic such as; safety, quality,
clinical workforce, healthcare, health care service and patient healthcare experience. The
search was limited to materials which were published in the last eight years and the ones
which were written only in English. After the search 400 materials which were containing
relevant information were found but after the removal of the irrelevant and depletes 17
relevant articles remained which we analysed into details (Willis, 2014, p. 639).
General critical review of the evidence
According to the journals which were studied it showed that there are a lot of
implementations which are being put in place by to ensure that the services which are being
provided in the healthcare facilities meet the standard which is set out by the bodies in charge
of health care provision. Health care safety and quality are receiving international attention
the central function of the health care system (jones, 2014, p. 400). This shows a number of
factors which have resulted into this they include the technical complication of the modern
health care, the population of patients who need to benefit from the healthcare innervations
and the complexity of the system from which the health care is provided (maclon, 2012, p.
247).
Particular issues which are affecting the quality of the services which are offered in the
facilities are the ones which have contributed to the innervations to be put in place so as to
improve the situation and the same time to try and improve the patient healthcare experience
which have deteriorated over time due to the poor services and surgical procedures which are
delivered in the healthcare facilities (mavis, 2012). The responding and understanding to the

Evidence into Practice 6
variations in the practices of clinical healthcare and the safety of the patients have also
contributed to the poor services which are being offered in the facilities.
Health care professionals strengthen the capacity of patients and consumers of playing an
informed role which focuses on the provision of information which promotes the health care
system learning and which promotes the public confidence on the services which are being
offered. The wide focus which have been witnessed with the health care professionals on
improving the quality of services which are being offered may be attributed to a number of
factors such as the unexplained variations in the patterns of treatments across a range of
conditions, the rise in the cost of healthcare and the ongoing media reports about the poor
safety and quality services which are being offered in the facilities.
Quality healthcare refers to the degree through which individuals or a group of people
increases the chances of the result of the expected outcome are informed of the professional
knowledge.it is the range of interactions that the health care providers have with the patients
which include the patients' health plans which they get from the medics and another hospital.
Staff (Healy, 2015, p. 356).
Strengths and limitations of the evidence
Efforts of the healthcare professionals to improve the quality and safety of services which are
offered in the healthcare care facilities have a range of benefits such as improving the patient
healthcare experience, improvement of the public confidence to the services which are being
offered in the healthcare facilities through that some members of the public can volunteer
themselves to be ambassador of initiatives which are started by the professionals so as to
engage the public on how to improve the services which are being delivered, through the
efforts of the professionals it has been made possible for families, patients, and the healthcare
professionals to work together so as to provide quality services, proper and quality training

Evidence into Practice 7
among the professionals and non-professionals have been carried out to ensure that all the
parties in the healthcare facilities are working towards provision of high quality and safe
services, through the efforts which have been put in place by the clinical professionals it has
resulted to be having safe safety system which has made the confidence of the patients who
come to search for services in the facilities to increase and also there has resulted to a smooth
running on the organisation processes since all the workforce in the clinics are working
towards achieving their goal of provision of high-quality services (Long, 2013, p. 768).
There were also limitations which were noted form the professionals of healthcare trying to
emphasize the provision of high-quality services such as the financial constraints which most
of the facilities are undergoing cannot allow them to implement the policies which they have
come up with because most of those policies which were created were to result in most of the
rights of patients being violated (Fraser, 2016, p. 223). Through that many of the health
professionals were involving the patients in running some of the activities of the facility
without considering their conditions this result in the bodies which are responsible for the
safety of the patients to rebuke the licence of the professionals thus slowing down activities
in the healthcare facility and also lowering the morale of the other professionals who may be
willing to provide quality and safe health care services (Braithwaite, 2013, p. 121).
Relevance and impacts of the findings on the topic
From the findings in the journals and other sources where the efforts of the professionals to
provide high quality services which meets the expectations of the patients the efforts need to
get more support from the relevant bodies who are in charge of provision of healthcare
services to the patients this can be achieved by financing the healthcare facilities so as to
enable them to implement the policies which can enable them to achieve their goals of
providing quality services (Fraser, 2016, p. 223)..

Evidence into Practice 8
Clinical governance contributes greatly on how the services are being delivered in the
facility. According to the topic of research, the clinical management should ensure that the
way clinics are being managed does not affect the efforts of the healthcare professional to
provide quality and safe services to the patients.
Through understanding the patient needs and preferences and their values as explained in the
Improving safety and quality journal the healthcare workforce can be in a position to consider
the patients while they are making their new policies which can enable them to be in a
position of providing quality and safe healthcare services as pointed out by the bodies which
are in charge of the provision of healthcare. Once the needs and values of the patients are
observed and ensured that there is no right of the patient is violated then the patient
healthcare will increase due to the quality healthcare offered.

Evidence into Practice 9
References
Acton, Q. A., 2014. Issues in Quality in Healthcare and Quality of Life: 2012 Edition.
London: ScholarlyEditions.
Armstrong, B. K., 2011. The final report of the Taskforce on Quality in Australian Health
Care. 2md ed. New York: Australian Health Ministers' Advisory Council.
Braithwaite, P. J., 2013. Healthcare Reform, Quality, and Safety: Perspectives, Participants,
Partnerships and Prospects in 30 Countries. 3rd ed. Chicago: Ashgate Publishing.
Duguid, M., 2016. Antimicrobial Stewardship in Australian Hospitals. 1st ed. Sidney:
AusAustralian Commission on Safety & Quality in Health Caretralian Commission on Safety
& Quality in Health Care.
Farrell, A.-M., 2017. Health Law. 4th ed. New York: Cambridge University Press.
Fraser, J., 2016. Paediatric Nursing in Australia. 1st ed. Texas: Cambridge University Press.
Governance, A. R. o. F., 2011. National Arrangements for Safety & Quality of Health Care in
Australia: The Report of the Review of Future Governance Arrangements for Safety and
Quality in Health Care. 2nd ed. London: Department of Health and Ageing.
Health, D. o., 2012. Western Australian Strategic Plan for Safety and Quality in Health Care
2003-2008. 1st ed. Chicago: Department of Health.
Healy, J., 2015. Improving Health Care Safety and Quality: Reluctant Regulators. 3rd ed.
Paris: Routledge.
jones, m., 2014. Taskforce on Quality in Australian Health Care. Final Report to the Hon Dr.
Michael Wooldridge MP Minister for Health and Family Services Commonwealth of
Australia. 2nd ed. Chicago: Australian Health Ministers' Advisory Council, 1996.

Evidence into Practice 10
Long, A., 2013. Health Care Quality Activities in Practice in Australia: Extracts from the
AAQHC/ACHS National Quality Database. 2nd ed. Paris: Australian Council on Healthcare
Standards.
Marlon, j., 2012. Australian Charter of Healthcare Rights. 1st ed. Texas: Australian
Commission on Safety and Quality in Healthcare.
mavis, j., 2012. the safety and quality health care programme. 1st ed. London: bright way
press.
OECD, 2016. Reviews of Health Care Quality OECD Reviews of Health Care Quality:
United Kingdom 2016 Raising Standards: Raising Standards. 2nd ed. Berlin: OECD
Publishing.
Research, C. F. H., 2014. Health Care in Australia: Prescriptions for Improvement. 3rd ed.
Berlin: ACHR,
Willis, E., 2014. Understanding the Australian Health Care System - E-Book. 1st ed. London:
Elsevier Health Sciences.

Evidence into Practice 11
APPENDIX
Table of critical analysis.
Article Quality in
primary
Improving safety and
quality
Diversity and equality journal
Outcome
Measures.
Proposed to have
organised clinical
managing
Understanding the needs
and values of the patient.
Better understanding of the
roles of each party in the
facility
Findings
A lot of policies
in place to
promote the
initiative.
Many health professionals
are undergoing training
geared towards provision of
high quality services.
A lot of policies in place to
promote the initiative.
Interventions
Organised clinical
management to
ensure better
provision of
services
Training of the clinical
professionals and non-
clinical professionals on
importance of health care
services
Carrying out campaigns which
will ensure the public
participates in the initiative.
Research
Design
Carrying out a
Study in a health
facility
Interviewing clinical
workforce
Carrying out a
Study in a health
facility
Population and
aim
focusing on care
of consumers and
patient
To find out the policies and
innervations which have
been put in place.
focuses on topics such as
gender, culture, health care
provision, disability and sex

Evidence into Practice 12
Data
collection
methods
The participants
were to fill
questionnaires
presented.
Recording the interviews
The participants were to fill
questionnaires presented.
Strengths and
limitations
Improved patient
healthcare
experience.
Increased public confidence
Better relationships
Between clinical workforce
and management
My
judgement.
The proper
clinical
management, will
increase the
professional
morale thus better
healthcare
services.
The training of the staff
which is discussed in this
article should not only be
provided to the professional
only but also the non-
clinical staff. So that all the
parties in the facility will be
Efficient in their services.
Proper allocation of duties and
roles in health facilities, will
motivate the professions which
will in turn result in provision
of quality healthcare services.