Healthcare Management: Quality Service and Teamwork Report Analysis

This report examines the critical aspects of managing quality service and fostering effective teamwork within healthcare settings. It emphasizes the importance of providing high-quality service to patients, which includes maintaining clinical standards, practicing patient-centered care, and ensuring patient safety. The report also highlights the significance of teamwork, discussing principles such as healthy communication, conflict management, resource allocation, and strong leadership. It underscores the value of mutual support, situational awareness, and shared mental models in promoting effective teamwork, ultimately leading to improved patient satisfaction and health outcomes. The report references key literature on healthcare management and strategic planning. This assignment, along with many others, is available on Desklib, providing students with past papers and solved assignments to aid their studies.

Running head: MANAGING QUALITY SERVICE AND WORKING TOGETHER
Managing Quality Service and Working Together
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2MANAGING QUALITY SERVICE AND WORKING TOGETHER
Table of Contents
Managing a quality of customer service:...................................................................................3
Working together:......................................................................................................................3
References:.................................................................................................................................5
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Managing a quality of customer service:
Providing high quality of service to the customers is one of the major ways of strengthening the
public image of a firm. This is the mode of keeping the customers satisfied. It is the prime
responsibility of staffs, working in health and social care sector to put stress on improving the quality
of service, which is the key of promoting health and wellbeing of the healthcare practitioners ( Ginter
et al. 2018). The healthcare practitioners must be committed towards ensuring safety of patients by
avoiding injury of the patients. In addition, the healthcare practitioners must also practice patient-
Cantered, which is the key of respecting individuals and offer service to the patients with high quality
of service as per their requirement. The healthcare practitioners must also put stress on maintaining
the clinical standard and treat patients with respect and dignity. This is the way, through which mental
wellbeing of staffs can be promoted. Being the senior healthcare practitioners, it is important to
monitor the performance of junior staffs and thereby ensure that the staffs are working as per the
clinical standard.
Quality in healthcare means providing care to the patients in accordance with their needs and
requirements. Managing quality in healthcare serves the practitioners with the ability to involve the
patients and the family members in decision making process. Good experience of customer service is
one of the major ways of setting expectation of quality of care (Landers et al. 2016). This is the way,
through which the healthcare practitioners can keep the patients happy and satisfy and thereby lead
them to return in same healthcare organisation.
Working together:
Practicing team working in the healthcare setting is the matter of utmost importance. This is the mode
of aligning various experience and skill, which is very much needed in order to improve the overall
health outcome. In the context of healthcare, team working is very much important as it helps the
staffs to learn continuously. There are some of the major principles of effective team working, which
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inclusion healthy communication among the team members. In addition, good approach to conflict
management, allocation of resources and strong leadership are some of the major factors of team
working, which must be followed by healthcare practitioners in order to practice team working
(Wager et al. 2017). Respect, communication, delegation and support are some of the major
factors, which the healthcare practitioners must consider in order to develop effective team
working. Situational awareness and shared mental model is one of the major tools, which should be
implemented in order to promote team working in healthcare setting.
With the assistance of this model, the healthcare practitioners would be able to generate accurate
understanding regarding the situation and thereby act on the basis of requirement of patients. Mutual
support is another major way of practicing team working in healthcare setting. This is the way of
strengthening the confidence level of each of the members within the team of healthcare practitioners
and enables them to perform their assigned task with utmost efficiency. By practicing team working,
the healthcare practitioners can be able to improve patient satisfaction and health outcome (Stewart
2019). This is the mode of promoting health and wellbeing of patients.
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References:
Ginter, P.M., Duncan, W.J. and Swayne, L.E., 2018. The strategic management of health
care organizations. John Wiley & Sons.
Landers, S., Madigan, E., Leff, B., Rosati, R.J., McCann, B.A., Hornbake, R., MacMillan, R.,
Jones, K., Bowles, K., Dowding, D. and Lee, T., 2016. The future of home health care: a
strategic framework for optimizing value. Home health care management & practice, 28(4),
pp.262-278.
Stewart, R. ed., 2019. Management of Healthcare. Routledge.
Wager, K.A., Lee, F.W. and Glaser, J.P., 2017. Health care information systems: a practical
approach for health care management. John Wiley & Sons.
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