Analyzing Change, Quality, and Stakeholders in Health & Social Care

This report delves into the critical aspects of leading change in the health and social care sector, emphasizing the roles of various stakeholders in maintaining and improving service quality. It examines the responsibilities of physicians, service users, and nurses, highlighting their contributions to ensuring quality care and cost-effective treatment. The report also explores the influence of external agencies like the Care Quality Commission (CQC) and the National Institute for Clinical Excellence in setting and maintaining standards. Furthermore, it analyzes the impact of poor quality on organizational productivity, trust, and service user satisfaction. Methods for evaluating service quality, such as mortality rates and efficient use of medical imaging, are discussed, along with approaches to quality improvement, communication, and benchmarking. Finally, the report identifies barriers to delivering quality services, including inadequate staffing, employee motivation, and unpredictable health crises, concluding that effective change management is essential for organizational improvement in the healthcare sector. Desklib offers a range of resources, including past papers and solved assignments, to support students in understanding these complex topics.

LEADING
CHANGE IN
HEALTH AND
SOCIAL
CARE

Table of content
 Introduction
 Roles of Stakeholders in Healthcare sector
 Role of external agencies in setting and maintaining standards
 Ways to measure services in provision
 Approaches
 Barriers to Delivery of Quality of Services
 References

INTRODUCTION
 In health and social care system managing means
managing change for improvising services for
service seekers.
 Change management is a process to identify the
problem and prevailing change with help of
individuals support.
(Ahmadi, A., Pishvaee, M.S. and Torabi, S.A., 2018. Procurement management
in healthcare systems. In Operations Research Applications in Health Care
Management (pp. 569-598). Springer, Cham).

Role of stakeholdersRole of Physicians
 Physicians plays an essential role in ensuring that
individuals are receiving quality of care but also controlling
expansion of treatment cost.
 Physicians can identify the way to manage to be in between
health insurance companies and patients by being advocate
for individuals
 Ethically doctors have fiduciary roles to protect the interest
of their patients.
(Alotaibi, S. and Mehmood, R., 2017, November. Big data enabled healthcare supply
chain management: opportunities and challenges. In International Conference on Smart
Cities, Infrastructure, Technologies and Applications (pp. 207-215). Springer, Cham)

Role of stakeholders
Role of Service Users
 Provide accurate information about their health.
 The patients have duty to participate with their physicians
in determining reasonable and cost effective treatment
choices.
 Also quality of care which can be helpful in receiving
best treatment possible for individuals.
Alotaibi, S., Mehmood, R. and Katib, I., 2020. The role of big data and twitter data
analytics in healthcare supply chain management. In Smart infrastructure and
applications (pp. 267-279). Springer, Cham.

Role of stakeholders
Role of Nurses
 The role of staff members in health and social
care is to maintain quality of care and dignity
among patients.
 Promoting optimistic environment for service
seekers.
 Delineating awareness and prevention
techniques of diseases and infections.
Bentahar, O., 2018, January. Key success factors for implementing
purchasing groups in the healthcare sector. In Supply Chain Forum: An
International Journal (Vol. 19, No. 1, pp. 90-100). Taylor & Francis.

Role of external agencies
 External agencies play an essential role in providing managing services for patients
accordingly.
 Care Quality Commission (CQC) is a department public body which set standards in health
and social care.
 National Institute for Clinical excellence provides propositions to health care organizations by
generating guidelines and time to time updated suggestion for improving health services.
Getele, G.K., Li, T. and Arrive, J.T., 2020. The Role of Supply Chain Management in Healthcare Service Quality. IEEE Engineering
Management Review, 48(1), pp.145-155.

Impact of poor quality
 Poor quality can lowers the productivity of organization.
 It can also affect trust of individuals on organization.
 It lowers service user's satisfaction with health services and can lead organization
to shut down.
 It can affect reputation of health organization.
Getele, G.K., Li, T. and Arrive, J.T., 2020. The Role of Supply Chain Management in Healthcare Service Quality. IEEE
Engineering Management Review, 48(1), pp.145-155.

Methods for evaluating for quality of service
 Mortality can be considered as essential population health outcome. It can entail the quality of
services which are being provided to services seekers.
 Efficient use of Medical Imaging is a vastly considered as an essential outcome. It plays important
role in global healthcare system by contributing to improve an individual's health outcomes.
 Data Transparency
Khorasani, S.T., Cross, J. and Maghazei, O., 2020. Lean supply chain management in healthcare: a systematic review and meta-study.
International Journal of Lean Six Sigma.

Ways to measure services in provision
 Attaining feedback of individuals
 Patient- experience outcomes are evaluated through
PROMs.
Khorasani, S.T., Cross, J. and Maghazei, O., 2020. Lean supply chain
management in healthcare: a systematic review and meta-study. International
Journal of Lean Six Sigma.

Approaches
 Quality improvement Approach majorly focus on the
process of care and it also emphasis for standardization.
 Tools for better communication
 Bench-marking
Maheshwari, S., Gautam, P. and Jaggi, C.K., 2021. Role of Big Data Analytics in
supply chain management: current trends and future perspectives. International
Journal of Production Research, 59(6), pp.1875-1900.

Barriers to Delivery of Quality of
Services Inadequate Staffing
 Motivation of Employees
 Complex health needs
 Unpredictable illness or disease in community, such as, Covid19, Swine-Flu, influenza and so
on.
Patel, A.B. and Desai, T.N., 2019. A systematic review and meta-analysis of recent developments in sustainable supply chain management. International Journal of
Logistics Research and Applications, 22(4), pp.349-370.

Conclusion
Overall, it has been concluded that change management
plays a significant role in health care sectors. It can promote
change which required for an organisation. There are
external and internal stakeholders plays vital roles and which
can have impacted by each other’s actions. Stakeholders in
health care sectors are patients, health insurance,
pharmaceuticals companies, government and so on.

thank you

References
 Ahmadi, A., Pishvaee, M.S. and Torabi, S.A., 2018. Procurement management in healthcare systems. In Operations Research Applications in Health
Care Management (pp. 569-598). Springer, Cham.
 Alotaibi, S. and Mehmood, R., 2017, November. Big data enabled healthcare supply chain management: opportunities and challenges. In International
Conference on Smart Cities, Infrastructure, Technologies and Applications (pp. 207-215). Springer, Cham.
 Alotaibi, S., Mehmood, R. and Katib, I., 2020. The role of big data and twitter data analytics in healthcare supply chain management. In Smart
infrastructure and applications (pp. 267-279). Springer, Cham.
 Bentahar, O., 2018, January. Key success factors for implementing purchasing groups in the healthcare sector. In Supply Chain Forum: An International
Journal (Vol. 19, No. 1, pp. 90-100). Taylor & Francis.
 Getele, G.K., Li, T. and Arrive, J.T., 2020. The Role of Supply Chain Management in Healthcare Service Quality. IEEE Engineering Management Review,
48(1), pp.145-155.
 Khorasani, S.T., Cross, J. and Maghazei, O., 2020. Lean supply chain management in healthcare: a systematic review and meta-study. International
Journal of Lean Six Sigma.
 Maheshwari, S., Gautam, P. and Jaggi, C.K., 2021. Role of Big Data Analytics in supply chain management: current trends and future perspectives.
International Journal of Production Research, 59(6), pp.1875-1900.
 Patel, A.B. and Desai, T.N., 2019. A systematic review and meta-analysis of recent developments in sustainable supply chain management.
International Journal of Logistics Research and Applications, 22(4), pp.349-370.
 Pinzone, M and et. al., 2019. Effects of ‘green’training on pro-environmental behaviors and job satisfaction: evidence from the Italian healthcare
sector. Journal of Cleaner Production, 226, pp.221-232.