Quality Tooling Company: Quality Management and Improvement Report

This report provides a comprehensive overview of quality management strategies, focusing on their application within the Quality Tooling Company. It introduces the concept of quality improvement strategies, emphasizing the importance of senior management commitment, leadership styles, and the adoption of Total Quality Management (TQM). The report details the components of TQM, including customer focus, long-term commitment, and scientific problem-solving. It outlines the stages of implementing a company-wide TQM strategy, from preparation and planning to execution. Furthermore, the report explores quality assurance and control, emphasizing the use of internal and external programs, quality audits, and inspections. The role of ISO 9000 in achieving customer satisfaction and business efficiency is also discussed. Finally, the report highlights the importance of fostering a culture of quality within the organization to ensure the sustainability of improvement efforts.

Quality Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Introducing quality improvement strategy in company...............................................................3
RECOMMENDATION.................................................................................................................10
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Quality Management is the act which look after all the activities and task which is needed to
maintain excellent level of work. Further, it also has four main component such as quality
planning, quality assurance, quality control and quality improvement. The report is based upon
the case study of Quality Tooling Company which explains that the Quality is the big difficult
which is faced by the company in the current scenario to attract the customer toward the
organization. Organization has used the different technique but it has not proved that well for the
organization in improving the Quality of the product in the organization. This report highlights
the Quality improvement strategy which can be taken used by the company in improving the
Quality in the organization (Aquilani and et.al., 2017). This report highlights the need or the
requirement which need to be understand by the different stakeholder before adopting any of the
strategy in the organization. Further this report highlights the strategy in the brief with the step
by step explanation and also with the help of the procedure through which the company can
implement the new technique in the organization. In the end report recommend the different
points which need to be looked by the organization in implementing the strategy in the
organization.
MAIN BODY
Introducing quality improvement strategy in company.
Quality improvement strategy is an important part of company strategy that aims to
improve the quality of products or services. It includes the process, actions that supports the firm
to gain competitive advantage over competitors by addressing waste, inefficiency, culture within
the organization (Shanafelt and Noseworthy, 2017). There are various factors management of
Quality Tooling company have to considered while implementing quality improvement strategy
in whole organization. Such as-
Senior management-
Firstly, top management of Quality Tooling company should orient themselves to
develop and commit the resources like financial, human, material resource etc. to support the
innovation of medical equipments and for continuous improvement in the quality of treatment
techniques. Moreover, it will require personal commitment of management.

Leadership-
Another important factor that plays an important role in developing and implementing
quality improvement strategy for whole company is Leadership style of the Leader. Leader of
Quality Tooling firm should adopt Democratic style of leadership because it will help to
improve sharing of ideas of employees. It will help to implement various techniques for
improving the quality of the products of the firm. Management should ensure proper leadership
style at all the levels of the firm. This will help to motivate workers for taking steps to improve
quality of treatment techniques and medical equipments etc.
Quality-
Quality refers to the ability of product or service to reach a particular level of
performance in cost effective way.
Total Quality Management:
It refers to the method of gaining competitive advantage through continuous
improvement in the quality of process, product, people, service and environment. There are
various features of TQM such as it is customer focus strategy, it requires long term commitment
of management, scientific method of solving problems and decision-making related with quality
of product or service (Ross, 2017).

Senior management of Quality Tooling Company should adopt strategy of Total Quality
Management for quality improvement of products of the firm like keyhole surgery, treatment
techniques etc.
For effective implementation of the strategy various things are required in organization. Such as:
 Top management should focus on maintaining democratic leadership style at all the
levels,
 Quality Tooling firm should develop a committee that will be responsible for preparing
map for overseeing the efforts of team for implementing the strategy of Total Quality
Management.
 Firm have to develop a plan on the basis of various beliefs like culture, core principles
and values of the organization etc.
 Further, Manager of Quality Tooling firm have to make efforts for establishing the beliefs
regarding continuous improvement of quality of products.
Figure 1 : Total Quality Management
Source : (Total Quality Management, 2018)

Before initiating the process of implementing the strategy, Senior Management of Quality
Tooling Company should assess the need for making improvement in the products, they must
have understanding of the way in which other firms are using TQM, determine that whether the
principles of Total Quality Management are being followed by employees at different levels.
There are various stages involved for implementing company wide Total Quality Management
strategy. These are as follows:
Preparation stage-
It is the first stage of the process of implementation of TQM strategy. Senior
management of Quality Tooling Company have to get involved in the process for successful
implantation. Management of the firm will establish Total Quality Steering Committee(TQSC),
training will be provided to members of the committee then, top management will have to
develop strategic objectives to be achieved (Honarpour, Jusoh, A. and Md Nor, 2018).
Planning stage-
After the stage of preparation, next stage is planning stage. It is also known as processing
and evaluating data. In this stage, Top management of Quality Tooling firm will conduct
planning for implementation of TQM approach with the help of PDCA cycle. This tool will help
in effective planning for bring improvement in quality of products of the company. Project will
be identified and for proper implementation of the strategy, team will be developed and trainer
will provide training to employees regarding new techniques, tools, environment etc.
Execution stage-
It is the last stage of the process of implementation of TQM strategy. Under this,
feedback loop will be developed so that employees will easily share their problems and issues.
Reports will be provided to steering committee. All the changes in the process, techniques etc.
will be monitored for making improvement in the process of Total Quality Management. It
means that, manager of Quality Tooling firm will make necessary modifications in procedure,
reward system or organizational structure for future improvement (Fening, Amaria and
Frempong, 2016).
Quality Assurance:
Quality assurance can be described as developing plans for quality. It refers to the
infrastructure under which the system for controlling the quality of products, service, process or

technique operates. It is the combination of all the process of controlling quality and the
environment in which these processes operate.
Quality Tooling Company will develop different methods and techniques for effective
implementation of Quality Assurance strategy in the organization. This will help the firm to give
assurance to the customers of medical equipments that, company is delivering cost effective
items to the buyer such as North East Hospital Management Board etc (Mitra, 2016). Quality
Assurance strategy will help Senior management of Quality Tooling firm to detect and prevent
quality issues. To determine the quality of products and other techniques of treatment, firm
should consider three elements such as process, structure and outcome. For effective
implementation of Quality Assurance strategy, management of the firm have to focus on two
types of programs that are :
Internal program -
These type of programs are developed by organization itself that will help to improve the
process and system of production and distribution that helps to achieve the goal of quality
improvement over a period. Under these internal quality programs of Quality Tooling company
the principles of Total Quality Management will be included. Further, management of the firm
should focus on developing internal programs like information system, feedback mechanism etc.
External program -
These are the programs that are developed and implemented by external agencies like
Government, private firms etc. The main aim of these agencies is to develop the standards for the
firms to maintain minimum standards of quality of the products. Quality Tooling firm have to
follow various approaches of external programs such as quality standards for process, products
or technique and correcting the problems etc. The approaches of Quality assurance includes the
regulations related with certification, inspection, accreditation and audit functions as well as
focussing on poor performance (Taylor, 2018).
Quality audit -
Quality audit is the systematic process that helps the firm to evaluate element of the
business to ensure that it will meet certain standards. Audit of quality can be applied to different
aspects of the organization. Management of Quality Tooling firm will perform quality audit to
ensure that, the products that are manufactured by the firm will be acceptable to the public.

Performing quality audit will be beneficial for the company in different ways. Firstly, it
will help Quality Tooling firm to ensure that firm is offering high quality medical equipments to
the Board.
Quality inspection -
It refers to the process of checking, experimenting and measuring one or more features of
the product of the company and then comparing the results to check whether the product has
complied the regulations. In Quality Tooling firm, the task of inspecting the quality of products
will be performed by specialized personnels because it is not the responsibility of workers that
are involved in operations of the firm (Puri and Spevetz, 2018).
Quality Control:
It refers to the process through which an organization checks the quality of all the factors
that are involved in the process of production of goods such as process, raw material, technique
etc. ISO 9000 has defined quality control as the major part of quality management that focuses
on satisfying requirements related with quality of products.
Quality Tooling firm have to focus on three aspects of Quality control that are well
managed procedure, jobs etc. It will require competencies of employees working in the firm such
as qualification, skills, knowledge, experience etc. Further it also requires soft elements like
organization culture, integrity among workers, team spirit in team members, confidence and
quality relationships etc.
It will help Quality Tooling Company to ensure that medical equipments and other
treatment techniques will attain the desired level of quality. To ensure this, management of the
firm will follow the procedure for testing and examining the products. This will help to maintain
safety, financial reliability of the products manufactured by the company (Wang, Gu and Liu,
2019).
The difference between variation in standard and actual quality of output, process or
technique may result due to natural or unnatural causes. Natural causes of variation in standard
and actual quality of medical equipments of Quality Tooling Company due to inefficient
workers, wrong method of production, due of environment or lack of inputs etc. There may be
unnatural causes like inconsistent methods, improper raw material, equipment wear etc. Natural
reasons of poor quality of products cannot be eliminated and unnatural causes can be eliminated.
ISO 9000

It defines the guidelines that an organization have to follow to improve customer
satisfaction and efficiency of the business. The main aim of ISO 9000 is that, organization
should develop and implement the system of quality management that helps to avoid
unnecessary expenses, improve the productivity, ensure high quality of products and procedure
etc.
Management of Quality Tooling firm should focus on implementing ISO 9000 to provide the
highest level of satisfaction to the customers. ISO 9000 is based on various principles such as-
 Focus of the organization should be on customer because it helps in proper allocation of
resources.
 Good leadership is essential for motivating employees to make efforts for improving the
quality of process, products etc.
 Firm will achieve best results only when it integrates the resources and activities. It will
help to reduce the cost of operations.
 Management of the firm should adopt system approach.
 Involvement of the employees will help the organization to achieve long term success.
 People that are working at different levels should be committed towards contiguous
improvement of the quality of products (Rumane, 2017).
 Process of decision-making should be based on interpretation of facts.
 Firm should focus on developing better relationship with suppliers.
Sustainability of the culture of Quality:
Culture refers to combined behaviour, shared attitude, beliefs, goals etc. that
characterizes the firm. For implementing the strategies for quality improvement like Total
Quality Management etc. there must be a change in the culture of Quality Tooling Company
because changes in product, process or techniques cannot happen in hostile environment,
implementation of the strategy requires sufficient time.
For maintaining the Quality Culture in Quality Tooling firm, management have to
consider various reasons behind resistance of the employees towards the change. There are
various causes behind change like change in technology, increase in level of competition,
political factors etc. Employees of Quality Tooling firm may resist due to fear of loosing job,

uncertainty etc. For implementing the culture of quality, Manager of the firm have to respond
towards the issues of workers, work with leader, treating people with respect etc (Hitomi, 2017.).
To establish Quality Culture in the firm management will use different strategies like -
 Firstly, they have to identify the requirement of making change in the organization.
 Then, develop the plan for implementing the proposed changes in the firm.
 Further, management is required to identify key people.
 Finally, supporting the employees during the process of change.
Leader of firm will follow Kurt Lewin's model for effective change management. There are three
stages.
Unfreeze- Firstly, Leader of Quality Tooling firm will ensure that workers of firm are ready for
bringing change in process, product etc.
Change- In this stage, actual change will be implemented in the organization.
Freeze- At last, Leader will ensure that change has been implemented permanently in the firm.
RECOMMENDATION
 The company has to make sure that the employee of the organization are well conveyed
about the need of adopting the new way of production in the organization. As at the time
of adopting the new thing in the organization it creates the uncertainty in the mind of the
employee as it get difficult for them to understand new way of producing the good of the
organization (Honarpour, Jusoh and Md, 2018). If the organization will communicate the
reason of doing the same to the employee it will help the business in keeping the
employee at the difficult situation also.
 Organization also has to make sure that the company used to motivate the employee on
regular basis so that the employee feel comfortable in adopting the new technique.
Company can use the different motivation technique like offering the good wages to the
employee of the organisation. Company can also organize different formal and informal
meeting in the organization and ask the suggestion of the employee so that the séance of
the value is pass on to them which will help them in keeping employee motivated in the
organization.
 Company can look to recruit more employee in the organization who are having the total
knowledge about the new strategy which company is looking to adopt.
 Company also has to make sure that the strategy which are used by the company has been

evaluated on the different aspect in the organization and the most suitable strategy has
been chosen on the basis of the current situation of the business.
 Company also has to look at the cost of the product manufactured in the organization as
one of the big issue which is generally faced by the company at the time of adopting the
new strategy is that the cost of the company used to rise in sack of improving the quality
in the organization (Jiménez-Jiménez and et.al., 2015).
 Organization need to make sure that in the sack of improving the quality of the product in
the organization, organization does not impact the need of the customer. Need of the
customer and the Quality both need to be interrelated in the organization product.
 The Organization also have to make sure that the proper training is given to the employee
in the organization regarding the new way of the production as it will help the employee
in understanding what they have to be done at the time of the new technique is adopted
by the company. This will also help the company in increasing the efficiency of the
worker in the organization as all the Human resource of the organization will be having
the new skills.
 The organization also has to make sure that the technique which has been adopted by the
company has been adopted with all the precautions and the steps so that it is implemented
in such a way that the organization get the result very easily.
 The organization also has to evaluate the function or the procedure of the company on the
regular basis so that the organization has a proper idea about at what direction the
procedure of the company is going at. If the direction is not correct than company can
change the same.
 Organization also has to make sure that the organization measure the performance of the
new strategy on the regular basis so that the organization is able to find out the changes
which has been brought by the new strategy. It can be measured by comparing the
performance of the older strategy with the performance of the new strategy. This will
help the organization in deciding the further road map of the organization (Ross, 2017).
CONCLUSION
After going through above report it has been summarized that the implementing strategy is not
the primary think the organization has to make sure that the various factors is considered while
implementing quality improvement strategy in whole organization. It has been also summarized

that the TQM will help the company in improving the Quality of the product in the organization
as the TQM will look at the past and the current situation of the business and on the basis of that
the decision are taken in the organization. TQM includes the different stages of the
implementation which help the business in looking at all the aspect of the Quality management
very easily. In the end it has been also summarized that the organization also has to see the
different stakeholder need before making the decision of adopting the strategy, the main
stakeholder is the employee of the organization who will carry out the business activity for the
organization.

REFERENCES
Books and Journals
Fening, F.A., Amaria, P. and Frempong, E.O., 2016. Linkages between total quality management
and organizational survival in manufacturing companies in Ghana.
Hitomi, K., 2017. Manufacturing systems engineering: A unified approach to manufacturing
technology, production management and industrial economics. Routledge.
Honarpour, A., Jusoh, A. and Md Nor, K., 2018. Total quality management, knowledge
management, and innovation: an empirical study in R&D units. Total Quality
Management & Business Excellence. 29(7-8). pp.798-816.
Mitra, A., 2016. Fundamentals of quality control and improvement. John Wiley & Sons.
Puri, N. and Spevetz, A., 2018. QUALITY ASSURANCE AND PATIENT SAFETY IN THE
INTENSIVE CARE UNIT. Critical Care Secrets E-Book. p.71.
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
Rumane, A.R., 2017. Quality management in construction projects. CRC Press.
Shanafelt, T.D. and Noseworthy, J.H., 2017, January. Executive leadership and physician well-
being: nine organizational strategies to promote engagement and reduce burnout. In Mayo
Clinic Proceedings (Vol. 92, No. 1, pp. 129-146). Elsevier.
Taylor, J., 2018. Quality assurance of chemical measurements. Routledge.
Wang, D., Gu, H. and Liu, T., Midea Group Co Ltd, 2019. Methods, devices, and systems for
improved quality inspection of products. U.S. Patent Application 16/293,417.
Aquilani, B. and et.al., 2017. A systematic literature review on total quality management critical
success factors and the identification of new avenues of research. The TQM Journal. 29(1).
pp.184-213.
Honarpour, A., Jusoh, A. and Md Nor, K., 2018. Total quality management, knowledge
management, and innovation: an empirical study in R&D units. Total Quality Management
& Business Excellence. 29(7-8) pp.798-816.
Jiménez-Jiménez, D. and et.al.,, 2015. Total quality management performance in multinational
companies: A learning perspective. The TQM Journal. 27(3). pp.328-340.
Ross, J. E., 2017. Total quality management: Text, cases, and readings. Routledge.
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