COM5004: Quality Systems in IT Report on Digital Dashboard System

This report provides a comprehensive analysis of quality systems in IT, specifically focusing on the development of a digital dashboard for a global private bank. It begins by exploring local and international quality standards such as ISO 9001 and IEEE1012, emphasizing their importance in ensuring customer satisfaction, data management, and effective system overview. The report then critically evaluates the digital dashboard system based on these international standards, highlighting the need for user-centric design, proper data visualization, and easy navigation. It identifies various risks associated with digital dashboard development, including cyber security, workforce, compliance, third-party, automation, and data privacy risks. The report further outlines the system development life cycle (SDLC) for the digital dashboard, covering various stages. It also details product specifications and the role of quality control documentation in mitigating quality issues. Additionally, the report assesses the relevance of Prince2 as a project management approach, including WBS, Gantt chart, and precedence diagrams. Finally, it addresses legal and ethical considerations related to IT quality management, concluding with a comparative analysis of similarities and differences in quality standards and their implications.

Quality Systems in IT

Contents
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
Local and International Quality standards that are Need to be Considered in Development of
Digital Dashboard system in Organization..................................................................................3
Critical Evaluation of the Digital Dashboard System on Basis of International Standards........5
LO2..................................................................................................................................................5
Various Risks Associated with Development of Digital Dashboard System for Global Private
Bank.............................................................................................................................................5
System Development Life Cycle for Digital Dashboard System................................................7
LO3..................................................................................................................................................8
Product Specification of Digital Dashboard................................................................................8
Role and Importance of Quality Control Documentation in System Development Cycle and its
Role to Avoid Quality Issues in System....................................................................................10
LO4................................................................................................................................................10
Relevance of Prince2 as Project Management Approach for Digital Dashboard......................10
WBS, Gantt chart and Precedence Diagram for Digital Dashboard Project.............................11
LO5................................................................................................................................................12
Legal and Ethical Issues............................................................................................................12
Reason of Similarities or differences.........................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Information technology system can be explained as the process of using computer and
other computer related tools in order to improve the data collection, data storing, data processing
and data transfer in effective manner (Logan, 2020). Along with the implementation of the
digital technology in the organization this is important for the organization to implement various
data safety and security measures in the organization in order to keep the data and wealth of the
organization secure. As digital system dashboard is need to be secured for the banking various
security measurements are need to be implemented in the organization in order to keep operation
and data of organization safe from external and internal security threats. Various considerations
will be made in the report that can help the organization to improve the safety consideration of
banking organization. Different national and international quality standards for development of
digital dashboard of wealth management will be analysed in report. All the critical consideration
in order to from digital dashboard will be explained in the study. Various type of risks associate
with the development of the digital system dashboard for Wealth management will be evaluated
in report. Various steps of system development life cycle will be explained for the development
of digital dashboard for Global Private Bank. Brief outline of the digital dashboard will be
explained in report that can be used to understand the digital dashboard that is going to be
implemented in the organization. Importance of quality control in the system development
lifecycle will be considered in the study in order to implement quality of the system that will be
implemented in the Global Private Bank (Konak and Bartolacci, 2016). The relevance of Prince
2 for the digital dashboard system will be analysed in study along with the explanation of the
WBS, Precedence Diagram and Gantt Chart. Different legal and ethical issued in the
implementation of the digital system in organization will be considered in study with proper
reason.
LO1
Local and International Quality standards that are Need to be Considered in Development of
Digital Dashboard system in Organization
There are different considerations are need be included by the organization in the digital
wealth management standards in order to keep system secure and effective for the organization.

There are different local and international systems are need to be followed by the organization in
the system development lifecycle in order to get better result in the end.
National and international quality standards
In the process of developing the level of quality dashboards , the wealth managements have the
confirmatively to be standards stipulated by the British standard institutions, W3C (world wide
web consortium) and ISO ( international organization for the standardizations) in order to have
the achieve level of management in there terms of the quality in the context of IT projects
The ISO 9001 is the quality systems which have been standard identifies to have the focus on
the customer satisfactions by proving the standards for the quality products and services in the
compliance and the applicability of the statutory and regulatory frameworks.
IEEE1012 this have the defining the standards level of validations and verdictives for the
software developments have the have the confirmation of the propose requirements for the
projects by ensuring the satisfying the intended use and the need for the customer.
There are some national and international quality standards are considered by the organizations
to maintain the effectiveness of the digital wealth management systems that are implemented in
the banking organization to improve their productivity in market place (Wahyudiwan, Sucahyo
and Gandhi, 2017). These local and international standards can be used by the organization in the
system development lifecycle of Digital Wealth Management Dashboard for the Global Private
bank. Some of the most common important considerations that are need to be followed are-
Concentrated on user, proper data management, effective overview of data, proper visualization,
Easy Navigation, Effective representation, Colour added representation for better understanding
and frequent testing. These are some standards that are need to be considered in the digital
Dashboard for wealth management to provide better quality services to the client. By using this
standards better digital dashboard can be prepared for the organization.
Concentrated on User - This is most important thing that is need to be considered by the
organization in the system development process to keep the system user centric in order to
provide better experience to the user and clients. This process can help the user to deal with the
digital dashboard system in effective way it can help them to perform various operations with
effective speed.

Proper Data Management- This standard is related to the keeping system running with
effective data management. This is not good to flooded that digital dashboard system with the
data and information to improve the effectiveness of the actions that are performed by the user
(Elnajjar and Naser, 2017). By providing sorted data effectiveness of the system can be achieved.
Effective Overview of Data- This standard is related to the effective representation of the data
that is available in the data base of the system. There are different processes and methods can be
used for the effective representation of the Digital Wealth Management system to reduce the
chances of failure in the data processing. With effective representation the understanding of the
user can be improved and it also can help the user to perform their actions with more
effectiveness.
Proper Visualization- Better visualization of the data can be used to provide better over view to
both user, client and organization to manage the wealth in effective way. Graphical
representation can be used in the digital dashboard system to improve the effectiveness of
system.
Easy Navigation- Proper navigation and directions need to be provided to the user to perform
various actions with high speed (Hajli and Lin, 2016). Better navigation can improve the
processing speed of user and it will improve the services of the banking organization.
Effective Representation- The dashboard that is used in the system should be more clear and
consists of less amount of data to reduce the confusion in the data representation process. This
can be achieved by keep data less on the system screen.
Colour Added Representation for Better Understanding- To improve the understanding and
better representation better colour combinations are need to be used in the system in order to
improve the quality of the services that re provided to the clients (Dhillon, Syed and de Sá-
Soares, 2017). This standard also can increase the effectiveness of the digital dashboard of
organization.
Frequent Testing- This is most important standard that is ned to be followed by the organization
in order to keep the digital dashboard system free from error. Frequent testing can allow the
banking organization to maintain effective performance with in the management of the wealth in
Global Private Bank.

Critical Evaluation of the Digital Dashboard System on Basis of International Standards
All the standards that are considered in the Digital Wealth Management Dashboard
System are based on international standards that can help the organization to develop system
which is effective to be implemented in the organization. This is important to consider all these
standards in the system development process in order to develop world class system. As the
benefit The ISO 9001 is ensuring the goals in the digital dashboards by development in fulfilling
by satisfying the stakeholder and the customer needs and drive the continual improvement is
perfect manner. These international standards are provided in order to guide various
organization to develop effective digital dashboard system in operations (Biswas and
Muthukkumarasamy, 2016). Main purpose of these standards is to help the digital service
providing organization to design and implement digital dashboard system with high effective and
productiveness. These standards can improvise the software and hardware product of company.
On the other hand the benefits of the IEEE1012 o have the ascertains the validity and the
verification of the product throughout the respective life cycles in terms of the integrity an
reliability to have the developments of the digitals dashboards and conformed the standard .
LO2
Various Risks Associated with Development of Digital Dashboard System for Global Private
Bank
There are different type is risk is associated with the digital dashboard system that is used
in the management of the wealth of the organization. some of major risks factors that are
associated with the Digital Dashboard System are- Cyber Security Risk, Workforce Risk,
Compliance Risk, Third Party Risk, Automation Risk and Data Privacy Risk. These are major
risks that can faced by the organization that are using Digital Dashboard system for the
management of the wealth of company. These risks can affect he operation of the organization
and also can affect their resources that are highly important for the organization.
Cyber Security Risk- Cyber Security is most important factor for a banking sector organization.
Organizations that are using digital system that are connected to the internet of public system are
highly fragile or vulnerable for the cyber-attack (Soomro, Shah and Ahmed, 2016). This Cyber-
attacks can cause various type of failure and data breach in the organization. This is how cyber-
attacks can affect the resources of the Global Private Bank.

Workforce Risk- To manage the Digital Dashboard system organization needs employees who
are highly skilled and able to perform required actions in order to maintain the effectiveness of
the organization in market place. This risk is considered as various challenges that could be faced
by the work force of Global Private Bank.
Compliance Risk- To implement effective digital dashboard system in organization this is
important for them to implement various changes in the organization rules regulations and
process on the basis of new technology. This process can put all the system on risk and affect the
performance of the organization in market place.
Third Party Risk- There are different people are connected to the system that is used by the
organization. This is also important for the organization to provide access to these people to run
business process effectively (Ibrahim, Musa and Leng, 2018). This accessibility of the third party
vendors in the system can affect the operation of the organization and it can put the digital
dashboard system on high risk. This is how third party accessibility is major risk to the
organization.
Automation Risk- There are different risks are associated with the technology that is available
in organization. Most of the risks are associated with the compatibility of the system with the
current technology of organization. The compatibility issues with technology, resources and
other governance issues can affect the business operation of Global Private Bank in the business
process.
Data Privacy Risk- This is most important for the banking sector organization to keep their and
customer data safe and secure from various risk. These systems that are used in the banking
sector organization are highly vulnerable to the cyber attacks and other security threats. This
threats can affect the privacy of the data and resources that are possessed by the organization.
This is how data privacy is major risk to the Global Private Bank with implementation of Digital
Dashboard System in organization practices.
System Development Life Cycle for Digital Dashboard System
System development life cycle is consists of various steps that can be used by the
business organization to implement various type of system in organization. There are different
steps are used in the system development life cycle in order to develop proper system and

implement it within organization (Boiko and Shendryk, 2017). For the development of digital
dashboard system for Global Private bank organization need to follow some steps which are-
Planning, Requirements, Designing, Software development, Testing, Deployment and Operation
and Management. These Seven steps are mainly followed in the system development lifecycle of
Digital Dashboard system. The complete process that will be followed in the system
development process for digital dashboard system are-
Planning- This is considered as the initial stage of the system development lifecycle. I this stage
proper plan is developed for the complete process that will be followed in the development of the
digital Dashboard system. In this stage all the considerations are used that can required in the
process of system development.
Requirements- This is most important stage of the system development life cycle. In this step all
the requirements related to the digital dashboard are analyzed in this stage to effectively perform
designing process in order to meet all the requirements of the digital dashboard system in
organization (Simpson, 2016). All the requirements that are related to the Digital Dashboard
system are analyzed in the report to develop better system.
Designing- This is main process of the system development life Cycle process. In this stage
complete design of the proposed system is developed that can fulfill all the requirements of the
organization. Complete layout for the digital dashboard is developed in the designing process. on
the basis of system requirement proper design for digital system is developed in this process.
Software Development- After the designing of the system this is important to develop the
software system that is compatible with the hardware system that is available to the organization.
This is how in this step on the basis of designed system proper software is developed to be
implemented in the hardware system of organization.
Testing- After the development of software and hardware system testing process is performed.
Testing of the developed system is performed in order to evaluate the effectiveness of the system
and evaluate the errors and loop holes in the developed system (Torten, Reaiche and Boyle,
2018). This is how developed system is tested in order to evaluate the effectiveness of the
developed system.

Deployment- After the testing process completely developed system is deployed in the
organization. This process is considered as implementation of the developed system in
organization to add the system in the operation of the organization. This is how in the
deployment step Digital Dashboard system is implemented in the Global Private Bank.
Operation and Maintenance- This stage is considered as post implementation system. At this
stage the system is already implemented in the operations of the organization and all the
operations are effectively performed with in the organization to achieve specific targets (Langer,
2017). Along with all these operation regular maintenance is also performed by the organization
to keep digital dashboard system effective for long term without technical or operational failure.
This is how different steps can be used under the system development process as per the
system development lifecycle process. by this process effective system can be developed with in
Global Private Bank.
LO3
Product Specification of Digital Dashboard
There are different elements are included in the digital Dashboard system for wealth
management system in the baking organization like Global Private Bank. There are different
features are provided in the digital dashboard that is used in the banking organization. some of
the main features of the digital dashboard system are- Monitoring, controlling and management
of the resources of the organization (Kim and Choi, 2020). These are main features of digital
dashboard system that is used by banking organization to improve their services and effectively
manage their wealth resources in effective manner. Digital Dashboard can be used by the
banking organization to manage their operational activities in effective manner. Monitoring,
management and control are main features of Digital Dashboard system that can help
organization to manage the wealth in effective manner. Monitoring process is considered as
process in which all the transactions and transfers that are performed with in the organization can
be monitored through the digital dashboard system. By the monitoring process effectiveness of
the organizational services can be improved. This process also can ensure the proper delivery of
the services that are provided to the customers. Through the monitoring process with digital
dashboard system (Reuter, 2019). Monitoring process can reduce the numberof error in
operations of the banking organization that can help the banking organization to avoid the losses

that can affect the direct profit of organization. This is how monitoring process can help the
organization to improve the client satisfaction. Other Feature of the digital dashboard system is
related to the control that is possessed by the organization over the activities that are performed
with in the organization. Global Private Bank have effective and productive control on the
actions that are performed with in the operations process. By this process effectiveness of the
organization can be improved in market place.
The other feature of the digital dashboard system is related to the management of the
activities that are performed within the organization. On daily basis various operations are
performed with in the organization in order to keep running the organization in market place.
Better management can help the organization to maintain effective productivity with better
utilisation of the resources and wealth that is available to the organization (Hina and Dominic,
2018). This is important for the organization to manage the utilization of the resources that are
possessed by the organization. it can help the Banking organization to provide stability and high
performance standards to the organization performance of the organization in market place. This
is how management is most important operation of the organization.
There are various operations are performed in the organization that can help the company
to generate maximum benefits from market place. for the effective performance of the
organization in market place this is important for the administration or management to have
better control and influence on the operations that are performed in the organization (Safa, Von
Solms and Furnell, 2016). Digital dashboard system can provide better control to the senior level
of management to make effective changes in the processes that are performed on the digital
dashboard system. Administration of organization or management of the organization can
effectively control the operations that are performed in the organization. This process is also
capable to provide the performance overview of the actions that are performed by the business
organization in market place.
Role and Importance of Quality Control Documentation in System Development Cycle and its
Role to Avoid Quality Issues in System
This is highly important for the business organization like Global Private Bank to manage the
quality control documentation in effective manner to ensure the efficiency of the digital
dashboard system that is developed in the business organization. The role of the quality control

documentation is highly important on the system development process that is used in the
development of digital dashboard system in organization (Ahson and Ilyas, 2017). Quality
control documentation can help the organization to ensure proper development of the system in
organization that can be effectively used by the organization after complete development.
Quality control documentation process ensures the effectiveness of the system development in
order to develop better system for organization. Huge level of investment is invested by the
organization in the system development process. So, it is highly important for the business
organization to ensure the applicability of all the standards that are need to be implemented in the
organization in order to develop efficient system through the system development process. Main
role of quality control documentation in the system development process is about the implication
of all the quality standard in the system development process.
This is highly important for the business organization to ensure the implementation of
quality control documentation process in order to justify the effectiveness and quality
consideration in the development of the system with in organization. The documentation process
that is used in the organization can help the organization to avoid various issues in the
development of the digital dashboard system in system development process (Ramalingam, Khan
and Mohammed, 2016). Effective Documentation can help the organization to ensure the quality
of the process and tools are used in the development of the digital dashboard system. Various
quality issues can be prevented with the proper documentation of quality management process.
LO4
Relevance of Prince2 as Project Management Approach for Digital Dashboard
Prince2 is considered as structured project management process or method that is known
as practitioner Certification programme. In the Price2 project management complete task of the
system development can be divided in the manageable and controlable stages (Hemphill and
Longstreet, 2016). Through this process all the process of system development can be
categorised in various stages that can be used by the business organization in order to manage the
effectiveness of the system that can be used by the business organization in effective way. This
process can help the company to implement effective system development process in
organization with better quality measures. In this management approach all the process of system
development is classified in different stages that can help the organization to perform system

development process in effective manner. Prince2 can be considered as best approach that can be
used in the business organization to generate highest benefits from the system development
process (Swamy, Jadhav and Kulkarni, 2017). This approach can improve the system
development project that is used by the system development organization to provide highly
efficient digital dashboard system to Global Private Bank. This is how this approach can help the
organization to improve the system development process.
WBS, Gantt chart and Precedence Diagram for Digital Dashboard Project
There are different processes are used by the organization to effectively manage the
projects with in organization (Harib, Sarijan and Hussin, 2017). There are different tools can be
used by the organization to manage the digital dashboard development project in effective way.
various processes that can be used by the business organization are – Work breakdown structure,
Gantt chart and Precedence diagram. This tools are most effective to manage the project in
effective manner and complete the project with in the time.
Work Breakdown Structure- Work breakdown is considered a hierarchical tree structure that is
used to outline the project and divide the project in smaller and in more manageable parts. Work
Breakdown Structure can be used by the organization to divide project work of system
development in different step in order to make project development process more efficient
(Almuhammadi and Alsaleh, 2017). As per the system development lifecycle organization can
divide project in different steps to avoid the complexity of project. It can help the organization ot
maintain effectiveness in the system development process.