Implementing Process Changes for Improved Project Management at Quasar

This report examines the need for process changes within Quasar Communication Inc., a large telecommunications company facing challenges in its project management processes. The analysis identifies issues related to communication breakdowns between departments, inefficient project prioritization, and the need for improved resource allocation. The report proposes specific changes, including redefining project priorities, enhancing communication plans, increasing the number of project managers, and modifying the project management software. Furthermore, it outlines the steps required to implement these changes across the project life cycle, emphasizing the importance of defining clear objectives, developing implementation plans, creating specialized project management groups, and continuously monitoring the process. The conclusion highlights the potential of these changes to enhance organizational flexibility and improve overall project outcomes.

Running head: CHANGE IN THE PROCESS OF THE ORGANIZATION
CHANGE IN THE PROCESS OF THE ORGANIZATION
Name of the Student:
Name of the University:
Author Note:

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Executive summery
Quasar Communication Inc. is one of the largest telecommunication company in the industry.
Recently the organization is facing some of the problems regarding the compilation and the
development of the ongoing processes in the organization. In order resolve the issues and bring
the flexibility in the process certain changes are needed to be made in the organization. The main
objective of this paper is to identify those changes in the process and make the plan for the
implementation of the process in a proper way.

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Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Change in the request:.................................................................................................................4
Requesting for the additional resources or materials:..................................................................4
Determination of the change:.......................................................................................................5
Evaluation of the risks in changing of the project:......................................................................5
Approval of the changed request:................................................................................................5
Consecutive actions to be taken:..................................................................................................6
Change in the project management process:...............................................................................6
Conclusion.......................................................................................................................................7
Bibliography....................................................................................................................................9

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Introduction
Quasar Communications Inc. is one of the largest communication company in the world.
Currently there are 340 people working in the company. The age of the company is thirty years.
The organization has prominent structure of management hierarchy and the technology used in
the organization. The main objective of this paper is to evaluate the problems those are
happening in the proper management of the operations in the organization. In order to resolve the
problem the vice president of the organization has proposed a plan for taking more active actions
for the improvement of the overall action plan. The discussion will include the change in the
request and change in the project management process for the each stage of the project life
cycle.
Discussion
Quasar communication is a 30 year old company which provides telecommunication
services to the users. It is one of the largest company in the telecommunication industry. The
organization has faced various changes in the managing of the organization since 1996. In 1999
the company has owned project management group which was headed by the vice president of
the company. In order to resolve the problems happening in the company at present situation of
the meeting between the vice president and the project manager has been conducted. Some of the
problems has been discovered through the meeting session. On the basis of the identified
problems the mitigation plan for the improvement of the overall situation has been proposed in
this context. The proposed improvement has been done through change in the request and change
in the project management process.

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Change in the request:
The change in the request in the project management raises when the client or the
situation demand alternation or additional feature in the project. In the current situation of the
Quasar organization the changes are needed to be done in the internal workings of the
organization in order to improve the whole system. There are certain steps for managing the
change in the project.
Requesting for the additional resources or materials:
The main problem the project manager is facing is regarding the communication between
the different department in the organization during the development of the project. The main
objective of the project manager is to develop the products those can be introduced in the market.
In order to do this the project manager has to work with the quality assurance team, finance team
engineering team and the marketing team. In this course the project manager is facing a problem
in understanding the requirements of the projects in the middle of the development process. The
biggest problem in this context the project manager is facing is with the marketing team. The
communication between the project manager and the marketing team is not conducting in a
proper way. This makes the marketing team to take decision about the cancellation of the project
without project manager’s concern. In this context the proper communication plan is needed to
be implemented in the organization so that the acknowledgement can be done from all the teams
associated with the development of the project. Apart from that the priority of the projects are
also affecting the users. It has been seen that the clients in the project with lower priority is
suffering as the project manager is busy working on the projects with lower priority. In this case,
it is difficult for the project manager to manager more than two projects in a simultaneous
manner. In this situation, the number of the project managers can be increased. Apart from that

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current software the company is using are setting the priority of the projects based on the
feasibility study and cost benefit analysis. This affects the quality of the small projects as the
software is not assigning the right priority for the smaller projects. In this case the software
system of the priority system is needed to be redefined.
Determination of the change:
The changes needed in this context in inside the scope as the changes are required to
obtain the desired results in the organizational performance. It can be said that the changes will
bring the flexibility of the system and will increase the communication plan inside the
organization. This will help in the better management of the project.
Evaluation of the risks in changing of the project:
There are certain kinds of risks associated in acquiring the required changes in the
project. The implementation of the change may be failed as if the employees may not approve
the change. Apart from that the project managers handling the large project may object these
kind of changes. The improvisation of the implemented software may get failed if the process
can not be handle by the experts.
Approval of the changed request:
All the features of the changed request has been evaluated by the vice president of the
company. It has been considered by the vice president that the organization can afford the
changes to be carried out in a certain way. Hence the changes in the company has been
approved.

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Consecutive actions to be taken:
The vice president is going to take the actions those will be helpful to implement the
recommended changes in the organization. The number of the project managers will be
increases. Apart from that redefinition of the current software used in the organization will be
implemented in proper way where the parameter for assigning the priority will be redefined.
Apart from that the better communication plan between different departments will be taken care
of.
Change in the project management process:
In order to implement the request of change the management of the implementation of the
changes are needed to be done in each stages of the project life cycle. There are certain factors
those are needed to be considered during the implementation of the changes in the project life
cycle.
Defining the changed objective: In this case the requested change in the objective is
needed to be valuated. In the organization the required change is regarding the change in the
project management process and setting the priority of the process along with the better
communication plan. This can achieved through the gathering of the requirement in a careful
way. The proper documentation of the requirement will indicate the areas for changes in the
process.
Developing the plans for achieving the change: The plans are needed to be taken care
of in order to implement the changes. In order to implement the change in the organization the
vice president of the organization is needed to recruit a large numbers of the project managers.
This will reduce the stress of managing the multiple projects at same time for a project manager.

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This will lead to the enhancement of the quality of the project. Apart from that proper
communication plan between the business unit and the technical unit is needed to be
implemented in a proper way.
Creating the separate project management groups for different projects: It has been
seen that the project manager is facing problem with the marketing team as they are changing the
status of the project frequently without acknowledging. In order to resolve this issues different
project management groups can be created. The project can be assigned to the different groups
based on the priority and the requirements of the project. Apart from that the improvisation of
the priority assigning software can be improved.
Monitoring the process: The process can be monitored through the simultaneous
evaluation of the functioning of the project or the process. The evaluation of the process can
contain the feedback. By providing the feedback the improvisation of the whole system can be
done.
Conclusion
The discussion is regarding the changes in the project management process in Quasar
Communication Inc. From the case study it is clear that the project manager is facing some
problems while managing the ongoing projects in the organization. The meeting is done between
the project manager and the vice president of the company. From the evaluation of the problems
the vice president has decided to implement some of the vital changes in the process or the
functioning of the organization. The paper has discussed and evaluated the possible changes
those can be implemented in the organization in order to enhance the flexibility of the
functioning. The identification of the areas those are responsible for the problems are done in a

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proper way in this paper. Apart from that the implementation of the project management process
to adopt the change has been discussed in a proper way in this paper. However, the steps for
managing the changes are needed to be followed in a proper way. The experts can be included in
the team for the proper management of the changing of the process. The project team for the
implementation of the change can be led by the vice president of Quasar Communication Inc. It
can be said from the above discussion that the proper implementation of the recommended plans
can help to increase the flexibility of the ongoing processes of the organization.

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