PPMP20011: Project Claims and Damages Report for Payroll System

This report analyzes project claims and damages related to the Queensland Health Payroll Program, focusing on two projects: a forward strategy for the payroll system and governance/decision-making. The analysis utilizes a socio-technical approach and explores key success and action elements (KSAEs) across platform foundations, behavioral factors, and processes. It examines elements like motivation, joint governance, risk mitigation, communication, and co-location strategies. Furthermore, the report assesses behavioral aspects such as authentic leadership, trust-control balance, commitment to innovation, and a no-blame culture. Finally, it considers processes, routines, and means including consensus decisions, continuous improvement, incentive arrangements, and transparency. The report highlights the significance of these elements in mitigating project claims and damages, with detailed KSAE assessments for each element. The report also considers the preferred form of procurement and organizational learning perspectives in the decision-making process.

PROJECT CLAIMS AND DAMAGES REPORT
QUEENSLAND HEALTH PAYROLL PROGRAM
PPMP20011 Project Claims and
Damages Report
1 PROGRAM INFORMATION
Program Name: Queensland Health Payroll Program
Date: 6th May, 2018
Project Ownership: QLD health Payroll
Prepared by: Project Manager
Distribution List: Stakeholders & Australian Government
2 PROJECT 1: FORWARD STRATEGY FOR PAYROLL SYSTEM
The forward strategy for the payroll system is used to analyse the reasons of failure that are
found into the system and the strategy used for this purpose is socio-technical approach.
The preferred form of procurement as an outcome from the negotiation process for Project 1
proposed in the PPMP20011 Projects Negotiation and Conflict Report was “based upon
novelty, complexity, technology those are collaboratively calls NCTP”.
The subthemes and KSAE’s that will best mitigate and reduce project claims and damages
are itemized in the following tables.
2.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE:
It is high. Into the project, there is implementation of models. There
is approval of QH investigation for the purpose of overpayments to
recover the payment options.
Project Management KSAE:
It is low as there is lack of management support to motivate the
employees to work on the project.
Business Solution KSAE:
It is low as the health payroll system does not provide best
business solutions.
Relational KSAE:
It is low as there is lack of coordination among the project team
members.
2. Joint Governance
structure
Technical KSAE:
It is low due to lack of building of joint governance structure.
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PROJECT CLAIMS AND DAMAGES REPORT
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Project Management KSAE:
It is high as the project ensures to impact the staffs minimization.
Project management is higher as joint governance is key
significant requirements.
Business Solution KSAE:
It is high as QH program are provided to change the program for
reducing the historical payroll forms.
Relational KSAE:
It is low as the employees are not interested to work in the project.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
It is low due to technical risks into the project.
Project Management KSAE:
It is low as the project activities are not properly done by the
project manager; therefore risks are raised in the project.
Business Solution KSAE:
It is high as planning activities are proper for identifying the risks.
Relational KSAE:
It is required to identify relationship among QH and associated
risks.
4. Join
Communication
Strategy
Technical KSAE:
It is low due to lack of communication strategies used in the
project.
Project Management KSAE:
It is high as project management activities are related with
communicational plan.
Business Solution KSAE:
It is high as the business solution is related with SAP
implementation engine. It is used for management of market
scanning.
Relational KSAE:
It is low due to improper coordination among the project team
members.
5. Co-location
Strategy
Technical KSAE:
It is low due to improper implementation of SAP and business
models.
Project Management KSAE:
It is high as co-location strategies are taken for measures to
reduce the current functions of QH payroll system.
Business Solution KSAE:
It is high due to engagement of stakeholders into the project
activities.
Relational KSAE:
It is low due to lack of support from the project management
teams.
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2.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
6. Authentic
Leadership
Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is required to accomplish the project activities.
Business Solution KSAE:
It is important to consider the proactive measures into the change
management.
Relational KSAE:
It is low due to lack of communication.
7. Trust-Control
Balance
Technical KSAE:
It is low due to improper commencement of the SAP
implementation into QH.
Project Management KSAE:
It is low as the project team members are not perceived the project
work efficiently.
Business Solution KSAE:
It is low as there is lack of collaboration on the supply chain to
deliver the project on time.
Relational KSAE:
It is high for achieving a long term vision of the project time as well
as business processes of QH.
8. Commitment to
be Innovative
Technical KSAE:
It is low due to change program to reduce the historical payroll
forms.
Project Management KSAE:
It is determined the future requirements of the business processes
of QH.
Business Solution KSAE:
It requires of implementation of SAP implementation as long term
vision of the business of Queensland.
Relational KSAE:
It is low due to improper communication.
9. Common best-
for-project
Mindset and
Culture
Technical KSAE:
It is related with minimizing the project technical risks.
Project Management KSAE:
It investigates the historical logical forms.
Business Solution KSAE:
It has ability to scale of SAP and attendance program of QH.
Relational KSAE:
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It is low as the project team is not collaborating with the business
goals for delivering efficient QH programs.
10. No-blame Culture Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is low due to shift into culture.
Business Solution KSAE:
It is low due to not proper support with cultural maintenance.
Relational KSAE:
The culture is related with the project activities.
2.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE:
It is low due to improper commencement of the SAP
implementation into QH.
Project Management KSAE:
It is required to accomplish the project activities.
Business Solution KSAE:
It is high as the business solutions have chosen implementation of
SAP.
Relational KSAE:
It is low due to lack of support from the project management
teams.
12. Learning and
Continuous
Improvement
Technical KSAE:
It is low for delivering fallen project work to gain competitive
advantage.
Project Management KSAE:
It is required for continues improvement into the stakeholder’s
performance.
Business Solution KSAE:
There are planning of installation of SAP to explore of issues and
costs.
Relational KSAE:
It is low because of challenges into development of project
contexts.
13. Incentive
Arrangements
Technical KSAE:
It is low as the network is not working and the project is not
delivered as per business requirements.
Project Management KSAE:
It is assigned for the project stakeholders after closure of the
project work.
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Business Solution KSAE:
It is low because of improper understanding of business cases.
Relational KSAE:
It is low because of conflict among team members.
14. Pragmatic
Learning-in-
Action
Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is related with the leadership along with project authenticity into
the project activities.
Business Solution KSAE:
It is high as the proactive measures are implementation of payroll
system.
Relational KSAE:
It is low as the team members are not doing the failure analysis of
the QH payroll system.
15. Transparency Technical KSAE:
Implementation of SAP is done efficiently.
Project Management KSAE:
It is low due to reduction of degree that is built for the QH payroll
system.
Business Solution KSAE:
Transparency into the project activities
Relational KSAE:
It is low due to lack of relationships among project manager and
stakeholders.
16. Mutual
Dependence and
Accountability
Technical KSAE:
It is low due to no such transparent into project solutions.
Project Management KSAE:
It is low due to lower pragmatic activities on learning activities.
Business Solution KSAE:
It is low as there are no proper coaching and mentoring of the
business solutions of QH.
Relational KSAE:
There is mutual dependency into the project activities. It is
required to interface of SAP into QH.
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3 PROJECT 2: GOVERNANCE AND DECISION-MAKING
The project is based on ““Project from an Organizational Learning Perspective”. This element
is included of decision as well as governance for demonstrating the issues into the project.
The project manager is based on organizational learning processes.
The preferred form of procurement as an outcome from the negotiation process for Project 2
proposed in the PPMP20011 Projects Negotiation and Conflict Report was “Project from an
Organizational Learning Perspective”.
The subthemes and KSAE’s that will best mitigate and reduce project claims and damages
are itemized in the following tables.
3.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE:
It is low for delivering fallen project work to gain competitive
advantage.
Project Management KSAE:
It identifies the payroll projects which are completed on time and
the motivational processes are based on project priority.
Business Solution KSAE:
It is low as there is lack of collaboration on the supply chain to
deliver the project on time.
Relational KSAE:
It is low due to improper coordination among the project team
members.
2. Joint Governance
structure
Technical KSAE:
The QH programs are aimed to offer of change program for
reduction of the issues into historical payroll forms.
Project Management KSAE:
It is low due to challenges into the performance of the project
because of improper collaboration.
Business Solution KSAE:
There is conduction of staff minimisation.
Relational KSAE:
It is low as the team members are not doing the failure analysis of
the QH payroll system.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
It is low due to lack of technical skills of the project team members.
Project Management KSAE:
The risk is assessed.
Business Solution KSAE:
It is low as there are no proactive measures to upgrade the
proposed payroll system.
Relational KSAE:
It is required to identify relationship among QH employees and
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project manager.
4. Join
Communication
Strategy
Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is low as the participants are not monitored for achieve the
project knowledge.
Business Solution KSAE:
It is high due to implementation of SAP for management of longer
term vision of the payroll system.
Relational KSAE:
It is related with the communication and service delivery model.
5. Co-location
Strategy
Technical KSAE:
It is low due to lack of technical skills of the project team members.
Project Management KSAE:
It is required for reduction of degree of current QH payroll system.
Business Solution KSAE:
It is required of engagement of stakeholders into the governance
activities,
Relational KSAE:
It is low due to improper coordination among the project team
members.
3.2 Behavioural Factors (p. 119-120)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
6. Authentic
Leadership
Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is required to accomplish of project activities with inspire of
reflective and wisdom obtainment.
Business Solution KSAE:
Proper leadership is required for proactive measures into the
change management.
Relational KSAE:
It is low as there is no mutual dependency into the project
activities. It is required to interface of SAP into QH.
7. Trust-Control
Balance
Technical KSAE:
It is low for delivering fallen project work to gain competitive
advantage.
Project Management KSAE:
It is low as the project activities are not properly done by the
project manager; therefore risks are raised in the project.
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Business Solution KSAE:
It is low as there is lack of collaboration on the supply chain to
deliver the project on time.
Relational KSAE:
It is related with the long term vision of the business processes of
QH requires to consider the control as well as trust.
8. Commitment to
be Innovative
Technical KSAE:
It is low because of reduction into retrospectivity built into
proposed payroll system.
Project Management KSAE:
There is innovative approach for determine the future benefits of
the business requirements of QH.
Business Solution KSAE:
It is required with implementation of QH payroll system and SAP.
Relational KSAE:
It is low as there is no mutual dependency into the project
activities. It is required to interface of SAP into QH.
9. Common best-
for-project
Mindset and
Culture
Technical KSAE:
It is high due to provide of proper project outcomes as well as
stakeholders roles into the project.
Project Management KSAE:
It is low as the project participants are not able to understand the
behavioural culture of the organization.
Business Solution KSAE:
It is required with implementation of QH payroll system and SAP.
Relational KSAE:
There is proper relationship with the project stakeholders.
10. No-blame Culture Technical KSAE:
It is low as the project tem is not able to demonstrate the project
plan activities.
Project Management KSAE:
It is low as the participants have no such knowledge and skills to
achieve the project goals.
Business Solution KSAE:
It is low due to lack of proactive measures into the project plan
which reduces the possibility of achieving required goals.
Relational KSAE:
The culture is related with the project activities.
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3.3 Processes, routines, and means (p. 121-122)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
11. Consensus
Decisions
Technical KSAE:
It is chosen for payroll projects with detailed schedule towards the
hospital board’s model.
Project Management KSAE:
It is higher to take of decisions related to the project activities.
Business Solution KSAE:
It is required to take decisions related to SAP implementations.
Relational KSAE:
It is low as the team members are not doing the failure analysis of
the QH payroll system.
12. Learning and
Continuous
Improvement
Technical KSAE:
It is low as lower technical skills.
Project Management KSAE:
It is required for learning as well as continuous improvement over
the project activities.
Business Solution KSAE:
There is installation of the SAP to explore of risks and cost.
Relational KSAE:
It is low due to lack of trust and relationship on the project team
members.
13. Incentive
Arrangements
Technical KSAE:
It is low for delivering fallen project work to gain competitive
advantage.
Project Management KSAE:
The stakeholders are engaged into the project closures along with
provide impact on the project forms.
Business Solution KSAE:
It is low as there is lack of collaboration on the supply chain to
deliver the project on time.
Relational KSAE:
It is low due to improper coordination among the project team
members.
14. Pragmatic
Learning-in-
Action
Technical KSAE:
It is low due to technical skills.
Project Management KSAE:
It is high as the pragmatic activities are related with leadership.
Business Solution KSAE:
It is high due to proactive measures for implementation of payroll
system.
Relational KSAE:
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It is low as there is no mutual dependency into the project
activities. It is required to interface of SAP into QH.
15. Transparency Technical KSAE:
There is SAP implementation and the system is being transparent
into the project solutions due to consistent technical KSAE.
Project Management KSAE:
It is low as the project activities are not properly done by the
project manager; therefore risks are raised in the project.
Business Solution KSAE:
It is required with implementation of QH payroll system and SAP.
Relational KSAE:
It is low as the team members are not doing the failure analysis of
the QH payroll system.
16. Mutual
Dependence and
Accountability
Technical KSAE:
It is low because of none transparent into project solutions.
Project Management KSAE:
It is low as the project participants are not able to understand the
behavioural culture of the organization.
Business Solution KSAE:
It is low due to lack of proactive measures into the project plan
which reduces the possibility of achieving required goals.
Relational KSAE:
It is effective for mutual dependency to share of accountability.
4 PROJECT 3: PEOPLE AND CHANGE
The project work is based on “Project from identity perspectives”. People and change
management are because of the identity lies among the culture of people. This approach is
used by the manager for identification of culture in which the stakeholders are associated.
The preferred form of procurement as an outcome from the negotiation process for Project 2
proposed in the PPMP20011 Projects Negotiation and Conflict Report was “Project from an
Organizational Learning Perspective”.
The subthemes and KSAE’s that will best mitigate and reduce project claims and damages
are itemized in the following tables.
4.1 Platform Foundation (p. 117-118)
Elements KSAE’s to maximize the effectiveness (pp. 123-133)
1. Motivation and
Context
Technical KSAE:
It is required for funding as it is considered as key cost for the QH.
Project Management KSAE:
Cost management is related with the activities of project
management.
Business Solution KSAE:
It is low as there is lack of collaboration on the supply chain to
deliver the project on time.
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Relational KSAE:
It is low due to lack of proactive measures into the project plan
which reduces the possibility of achieving required goals.
2. Joint Governance
structure
Technical KSAE:
It is low as the network is not delivering project to fall.
Project Management KSAE:
It is related with the funding activities for budget allocation.
Business Solution KSAE:
It is related with improvement of the project with tangible benefits.
Relational KSAE:
It is low due to no such improvement into communication plan.
3. Integrated Risk
Mitigation
Strategy
Technical KSAE:
It is low for delivering fallen project work to gain competitive
advantage.
Project Management KSAE:
It is low due to lack of proactive measures into the project plan
which reduces the possibility of achieving required goals.
Business Solution KSAE:
Risk mitigation is required for funding requirements.
Relational KSAE:
It is low as there is no mutual dependency into the project
activities. It is required to interface of SAP into QH.
4. Join
Communication
Strategy
Technical KSAE:
It is low due to retrospectivity which is built into current QH payroll
system.
Project Management KSAE:
There are requirement of communicational plan.
Business Solution KSAE:
Implementation of SAP for management of longer term visions.
Relational KSAE:
It is low as not performing the failure analysis.
5. Co-location
Strategy
Technical KSAE:
It is low due to lower level of technical skills.
Project Management KSAE:
It is taking of proactive measures.
Business Solution KSAE:
Engagement of project stakeholders into management of project
activities.
Relational KSAE:
It is low due to improper coordination among the project team
members.
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