Business Project: RAIS Online Ticketing System Development

This project focuses on the development and implementation of an online ticketing system for the Riverina Agriculture and Lifestyle Show (RAIS). The project begins with an abstract and provides a detailed project overview, highlighting the issues with the current manual ticketing system and the objectives of implementing an online system to improve ticket sales and reduce queues. The project includes a comprehensive team charter, outlining team member roles (Project Manager, Business Analyst, Resource Manager, Risk Manager, System Analyst, System Designer), skills, responsibilities, communication protocols, team rules, and expectations. It also covers team values, a code of ethics, and a set of rules to ensure effective teamwork and project success. The project aims to replace the existing manual ticketing system, enable online ticket access, and improve overall ticket sales. The project also identifies the roles and responsibilities of each team member and emphasizes the importance of communication, ethical behavior, and adherence to project rules for successful project completion.

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[Email address]
Abstract
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Part One:
1. Project Name / Team / Description (5 Marks)
Team Name:
Team Members Role / Title Contact
No
EMail
<Please fill> Project manager (The project
manager is the person who
took the entire responsibility of
the project including initiation,
planning, controlling as well as
execution).
<Please
fill>
<Please fill>
<Please fill> Business analyst (The business
analyst will help in extracting
requirements, anticipating
requirements, constraining
requirement as well as
organizing the entire
requirements).
<Please
fill>
<Please fill>
<Please fill> Resource manager( The
resource manager helps in
maintaining as well as
enhancing the resources of the
project by evaluating as well as
implementing human relation,
practices as well as programs).
<Please
fill>
<Please fill>
<Please fill> Risk manager (They generally
involves in the project for
assessing as well as identifying
the potential risks that
generally helps in hindering
safety, reputation, financial
prosperity as well as security of
the entire organization).
<Please
fill>
<Please fill>
<Please fill> System analyst (They mainly
engage in defining various
application problems by
evaluating different processes
as well as procedures).
<Please
fill>
<Please fill>
<Please fill> System designer (The main role
of the system designer is to
develop proper comprehensive
plan, which can be provided to
the programmers for the
development of online ticketing
system).
<Please
fill>
<Please fill>

2. PROJECT OVERVIEW
It is identified that before the establishment of Globex, Riverina Agriculture and lifestyle
show was founded in the year 2010. The RAIS is one of the 3-day events that are generally
held in the month of November and it is found that the event mainly displays local business,
agricultural equipment, farmers, suppliers as well as various types of lifestyle products. It is
analyzed that in order to maximize the taking of gate, the event is dependent on ticket sale.
Presently all the tickets are generally purchased at the gate of RAIS which created number
of issues as well as challenges. When the crowds are in large number and the procedure of
ticket sale is low, then people generally slip through the gate. In order to avoid this type of
problems as well as for maximizing the sale of tickets the organization wants to implement
online ticketing system. It is found that due to the implementation of online ticketing system
will be quite helpful in reducing the queue at the gates as well as ticket invasion.
3. PROJECT DESCRIPTION & OBJECTIVES.
The implementation of online ticketing system in RAIS helps in replacing the current
manual system of ticketing. It is identified that the implementation of computer-based
system not only helps in reducing the queue at the show gate but also assist in increasing
the number of ticket sales. The implemented system would be helpful in enabling patrons
for accessing tickets from any online platform as well as mobile devices. Due to this, the
people have to scan their ticket at the gate before entry and thus they cannot enter without
having ticket. In addition to this, the tickets are categorized into number of categories like
single day passes, kid passes, student passes and more. This will be quite helpful for the
people as they do not have to stand in the queue for long time and they can book their
tickets online as per their preferences.
The main objectives of the project are as follows:
 To implement an online ticketing system for replacing the manual system of ticketing
 To design the system in such a way that it can be helpful in enabling patrons for
accessing ticketing sale from any online platform.
 To improve as well as maximize the sales of the ticket
4. TEAM CHARTER (10 Marks)
Team Members Title Skills and Knowledge
Inventory
Roles and
Responsibilities
<Please fill> Project manager The project manager
has proper skills of
communication and
thus they are capable of
motivating the various
team members of the
 The project
manager is very
much responsible
of developing the
team for assigning
different

organization for
achieving the best
during project
development. It is
identified that the
project manager
generally utilizes
various types of tools
for estimating the
project cost so that the
project can be
monitored as per the
developed schedule.
They also have proper
quality of leadership
which helps them in
handling the project
that is mainly assigned
to them.
responsibilities as
well as roles so that
the digital ticketing
system can be
developed properly.
 The project
manager helps in
designing as well as
creating proper
standards of project
management for
incorporating the
ticketing system.
 The various phases
of the project is
also managed by
the project in order
to complete the
entire project
within the
estimated time as
well as budget.
<Please fill> Business analyst The business analyst
have proper experience
of developing
information system and
thus the business
analyst can co-operate
properly with the
various team members
of the organization
without facing any type
of problem
 The business
analyst is mainly
responsible of
analyzing different
business
requirements for
developing proper
digital ticketing
system for RALS
 They are also
responsible of
conducting various
types of meetings
with the project
stakeholders
 for creating proper
collaboration
among the project
stakeholders
 They are also
responsible of
gathering funds
that are helpful in
developing project
for enhancing the

efficiency of the
system.
<Please fill> Resource
manager
 The resource
manager is
responsible of
creating the
development team
by analyzing the
skills as well as
knowledge of the
individuals
 The required
resources for the
development of
ticketing system will
be allocated by the
resource manager
so that the entire
project of online
ticketing will be
implemented
successfully with
the help of the
team members.
<Please fill> Risk manager The risk managers have
proper experience and
skills of problem solving
for developing the
information system of
the organization
effectively. It is
identified that they are
very much capable of
analyzing as well as
identifying risks so that
the risk associated with
the project can be
mitigated quite easily.
 The risk manager is
mainly responsible
of identifying as
well as analyzing
the loss as well as
financial impact of
the organization.
 They are also
responsible of
examining the
various types of
cost effective
opportunities for
balancing various
types of retention.
 Help in preparing
risk management
plan for mitigating
various types of
risks as well as
challenges related
with the project.

<Please fill> System analyst The system analyst is
capable of planning as
well as executing the
project quite efficiently
and the project of
developing the ticketing
system became
successful. They have
appropriate amount of
technical skills that
helps in developing the
project quite efficiently.
 The system analyst
implements the
ticketing system by
analyzing as well as
defining various
types of problems.
 The ticketing
system is mainly
developed by
evaluating as well
as preparing
different type of
alternative
workflow solutions.
 The ticketing
system that is
implemented assist
in accomplishing
the mission as well
as objectives of the
project.
<Please fill> System designer The system designer is
poses appropriate
interdisciplinary
knowledge for learning
which can be applied
during designing new
system. They are also
crabapple of
synthesizing
information from
various types of other
sources.
 The system
developer mainly
helps in creating,
maintaining,
auditing as well as
improving the
implemented
system in order to
meet various
objectives as well as
goals of the project.
 They mainly co-
ordinate with
various project
team members for
implementing
design for
implementing the
ticketing system.

 Team Rules & Expectations
o Discuss your previous experiences of working in teams, both positive
and negative. What is the overall team goal?
Communication
Type
Frequency /
Time
Location eMails and
Document
Storage
location
Oversight and
Accountability
eMails Weekly Head
office
Email, video
conference.
The project manager
arranges meetings with the
contractors of the project
on a weekly basis for
analyzing the project
progress.
Project Status
Reports
Weekly Conferen
ce hall
Meeting
minutes,
audio
conference,
video
conference
The project manager
arranges meetings with the
team leaders in order to
achieve information about
the status of the project.
Team Lead
Meetings
Monthly Branch
office
Meeting
minutes
The team leaders
generally held meetings in
order to discuss about the
risk and the ways that are
helpful in resolving the
project related risks.
Individual Team
Meetings
Monthly Back
office
Meeting
minutes
The team members
arrange meetings among
themselves in order to
remove the
communication gap among
each other in order to
enhance unity.
Steering
Committee
Meetings
Monthly Conferen
ce hall
Email, audio
conference
and vide
conference
The committee arranges
meetings in order to
develop the project much
more so that the outcome
of the entire project will be
quite successful for the
entire organization.

I have worked earlier in the projects and thus I am quite experienced in
managing the project. Previously by project managing skills assists in making the
implementation of information system successful as the entire project completed within the
approximate data and budget that is estimated by me.
I have also found little bit of problem in managing in assigning roles as well as
responsibilities to the various stakeholders of the project which delayed the completion of
planning phase. However I coped up with the time and execute the entire project within the
time successfully.
The entire goal of the team is to complete the project successfully within the
assumed budget and time in order to achieve proper goals as well as objectives of the
project.
o Team Values – Discuss as a team what values are important. Develop a
statement or itemised list that summarises these values.
The valuable team values are provided below:
 Striving for proper as well as continuous improvement
 Basing different types of work of the customers
 Expressing various types of concerns that are related with
project to various team members
 Sharing various types of information, knowledge as well as
experience for achieving the goals as well as objectives of the project
o Code of Ethics – Based on your team values, create a statement that
summarises a code of ethics to guide your teams ethical behavior.
The code of ethics includes:
 Focusing on various practices of business
 Including every member of the organization in developing the code of
ethics
 Following proper ethical violation whenever necessary
o Rules and Expectations – Build a set of rules and expectation that all
members of the team shall abide by. Consider team decisions, conflict,
absence from meetings, and an individual’s lack of contribution for example.
Rules for the team members are provided below:
 A primary contract must be developed in order to convey proper
messages to the team members of the project if any changes are
required in the project
 The contact information of one specific individual must be available to
other team members in order to maintain proper communication
 Proper email Id must be utilized by the team members in order to
convey information about leave and others

 A prior notice must be sent to the higher authority of the organization
if any team member is incapable of attending any meetings.
 If any type of change is required to be incorporated then all the
project team members must be informed so that the plan must be
approved by the project managers.
Expectation
It is expected from the team members that they must be capable of
conducting the various assigned roles and responsibilities for the
development of the project quite efficiently. The workplace of the
organization must be developed and the required resources for the project
must be supplied adequately so that the progress of the project does not get
obstructed.
Signature Date
< Name: please fill> (Business analyst) <Please fill>
< Name: please fill> (Project manager) <Please fill>
< Name: please fill> (Risk manager) <Please fill>
< Name: please fill> (Resource manager) <Please fill>
Part Two:
Learning Cycles
<< look at your personality type test>>
Meeting Date Organiser Scribe. Understanding of
the project
Meeting 1 Business analyst Business analyst System
specification as
well as system
analysis
Meeting 2 Project manager Project manager Initialization as
well as
conceptualization
Meeting 3 Project manager Business analyst Identifying various
needs as well as
requirements of
globex
Meeting 4 Project manager Business analyst Developing
project charter

Part Three:
Communication Plan (25 Marks)
Stakeholde
r Role
Power/
Influence
Interes
t
Communicatio
n Strategy
Meetings
stakeholders
are part of
Other forms
of
communicatio
n
Resource
manager
Medium Mediu
m
Manage
closely
The
resource
manager
mainly
arranges
meetings
with the
team
members of
the
organization
in order to
analyze
whether the
resources
that are
provided for
developing
the ticketing
system
within the
organization
is quite
capable of
completing
the project
within the
time that is
assumed.
This
meetings
also provides
proper
information
about the
need of
resources to
the resource
manager
Meeting
minutes, video
conferences,
audio
conferences
and emails
Project High High Persuade The project Audio

manager manager
arranges
meeting
with the
team
members of
the project
in order to
analyze the
difficulties
they face.
The only
motive of
undertaking
the meeting
is to
encourage
employees
so that they
will work
actively
within the
project for
completing it
quite
successfully.
conferences,
video
conferences
and meeting
minutes
Risk
manager
High Low Monitor
closely
The risk
manager
arranges
meetings
with the
project
manager in
order to
provide
them proper
information
about the
risks as well
as problems
that can
create
obstruction
in the
progress of
the entire
project. They
Email and
telephone
calls

also provide
proper
strategies as
well as plan
which are
utilized by
the project
managers
for
mitigating
the risk.
System
designer
Medium High Keep informed The system
designer
informs the
project
manager
about the
problems
that they
can face
while
implementin
g the
ticketing
system by
arranging a
meeting. It is
identified
that they
also provide
some
mitigation
solution to
the project
managers
that can be
advantageou
s for the
project.
Catch up,
meeting
minutes,
emails and
telephone
calls.
Part Four:
Reflection
It is identified that the business analyst have proper as well as effective roles and
responsibilities of analyzing different requirement of the project whereas it is found that the
main role of the resource manager is to allocate appropriate amount of resources to the
project team so that the entire project can be developed as per the client requirement. The