BT & Sons' RALS Ticketing System Project: Comprehensive Analysis

This project analyzes the development of a computerized ticketing system for the Riverina Agriculture and Lifestyle Show (RALS) by Globex, a division of BT & Sons. The project addresses the limitations of the existing manual ticketing system, aiming to create a user-friendly, automated system with database capabilities and reporting functions. The project includes a Measurable Organizational Value (MOV) assessment, scope management plan, work breakdown structure, Gantt chart, risk analysis, quality plan, and closure checklist. The project utilizes the PMBOK methodology, outlining the resources, dependencies, and constraints. The project also details the different phases of the project, including initiation, planning, execution, and control, and provides a detailed risk register and quality plan. Finally, a closure checklist is provided to ensure all tasks are completed and documented before the project is signed off. The project aims to improve visitor experience, streamline operations, and reduce costs.

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Contents
Introduction...............................................................................................................................2
Project Description..................................................................................................................2
Measurable Organizational Value (MOV).....................................................................................2
Area of Impact........................................................................................................................2
Desired Value.........................................................................................................................3
Timeframe for MOV...............................................................................................................4
MOV Summary......................................................................................................................4
Scope Management Plan.............................................................................................................4
Project Scope..........................................................................................................................4
Project Management Methodology...........................................................................................5
Resources for the Project.........................................................................................................5
People Resources.................................................................................................................5
Technological Resources......................................................................................................8
Work Breakdown Structure.........................................................................................................8
Gantt chart............................................................................................................................10
Project Risk Analysis and Plan...................................................................................................11
Assumptions made................................................................................................................11
Dependencies.......................................................................................................................11
Constraints...........................................................................................................................12
Risk Identification.................................................................................................................12
Risk Assessment...................................................................................................................12
Risk Register........................................................................................................................12
Quality Plan.............................................................................................................................14
Verification Activities...........................................................................................................14
Validation Activities..............................................................................................................15
Closure Checklist......................................................................................................................15
Evaluation of the Project...........................................................................................................18
References..............................................................................................................................20

Introduction
BT & Sons is based out in Australia and they are an enterprise that offers farming equipment
to local farmers. They organize an annual event called RALS or Riverina Agriculture and
Lifestyle show. Since last several years, RALS has grown gradually and finally it has grown
so large that their manual ticketing system at place is starting to become restrictive. Globex is
a division created by the enterprise to look after the annual show. Their primary
responsibility is to be an event management company to look after the needs of RALs.
(Dowson, & Bassett, 2015) Globex has now decided to develop a computerised system so as
to handle the ticketing system and make the process automated and seamless both for
organizers and visitors.
Project Description
Since manual ticketing system has turned out to be limited, the automated ticketing system
was deemed to be a replacement. The system would feature a friendly user interface,
identification system, database system and capable reporting functions.
Measurable Organizational Value (MOV)
MoV or Management of Value is a tool for management which is meant to provide maximum
benefits to the efficient use of resources. It follows a specific set of methods, processes and
principles.
Area of Impact
Area Rank Impact
Strategy 3 ● Brand position in the market
● Heightened capacity for visitors
● Competitive edge for RALS

Customer 1
● Reduced waiting time
● Seamless access to the event
● Quicker information updates
Financial 5 ● Reduction in labour costs
● Faster accounting
● Improved control over expenditures
● Increased profits owing to reduced overheads
Organizational 2 ● Team management becomes easier
● Work allocation is easier
● Scheduling and other operations are streamlined.
Social 4 ● Benefits to farmers from updated information
● Easy access to farming equipments
● Increased opportunity to network
Desired Value
Better: Visitors are likely to enjoy the event while at the same time gaining information and
networking more. As a by-product this raises the quality of the event.
Faster: Even information and ticketing flow is speedier.
Cheaper: Operational costs are reduced.
MOV Metric
Stakeholder Expectation Target
B T & Sons Farming
Equipment
Improving RALS value for
customers and visitors
Increased in visitor count by
5% and increased positive
perception of RALS

Globex Improvement in
administration as well as
operations
A savings of 15% time and
reduction of operational
costs.
Indigenous Community
Volunteers (ICV)
Increase in donations 15% rise in donations
RALS Volunteers Satisfaction of volunteers
would increase
Volunteers are more
satisfied
Timeframe for MOV
 Benefits with respect to the project must end by next RALS event
MOV Summary
 Project is perceived to bring net positive results to RALS with respect to visitors
satisfaction, revenue generation and cost management.
Scope Management Plan
Project Scope
Scope of the project defines the ultimate goals of the project, it’s timeframe, functions,
project outcomes and costs. (Schwalbe, 2015)
Resources that would be benefits from the project are listed below :
● Contributors of the project namely Globex, ICV, Virtuocon and BT & Sons
● Helping the stakeholders gain a better experience and improving the operational
process of the event.
● Management of volunteers, retrieving of information and capture of critical data needs
to be improved.
● This new system implementation is meant for ticketing system and management
Globex and not the entire operations (Watt, 2016)..

Project Management Methodology
Among many project management methodologies at disposal, the PMBOK methodology is
one of the most famous and respected. The biggest feature of PMBOK is that it allows for a
lifecycle model that includes the initiation phase (Spaho, 2016), the execution phase, the
planning phase and the control phase. Each of these phases have some critical function that is
associated with the activities of the project including system design, system analysis,
estimation of costs, quality testing, training and installation, program testing and the final
closure of the project.
Resources for the Project
In order to get the project completed, the resources given below need to achieve a particular
outcome.
People Resources
Role Organization Responsibilities Timeframe/s
Sponsor B T & Sons Supporting RALS
as well as Globex
with all kinds of
management,
funding and
leadership.
A commitment to
the project that
goes up to and
beyond the
project

Administration
Manager
Globex Organization of
event, management
of service providers
at virtuocon and
meeting of the
objectives at RALS
A commitment to
the project that
goes up to and
beyond the
project
Volunteer
Management
Associate
ICV or
Indigenous
Community
Volunteers
Assigning the
relevant volunteers
to RALS event as
well as working on
the social workers
identity. Searching
and assigning
volunteers to
achieve the
respective goals of
the event.
A complete
commitment to
the project that
goes up to the
project
Project
Manager
Virtucon Providing
leadership to
execute, initiate as
well as completing
the project with
provided resources
Through the
entirety of the
project

Project Leader Virtucon Understanding the
objectives and
scope of the project
within the
timeframe and the
available resources.
Through the
entirety of the
project
Technical
Consultant
Virtucon Conducting system
analysis,
development of the
high level
architecture,
designing of
modules and
implementation of
the project.
Through the
entirety of the
project
Coding
resources
Virtucon Conducting system
analysis,
development of the
high level
architecture,
designing of
modules and
implementation of
the project.
Through the
entirety of the
project
Technological Resources
 Hardware: Desktop workstations and laptop workstations along with necessary
networking hardware and servers to complete the project.
 Software: Development platforms, operating system, testing tools, reporting and
database tools (Westland, 2016).
 Network: Network plan and implementation for the success of the project.

Infrastructure Resources
 Meeting with staff
 Implementation of a space to showcase, test as well as install the system being
developed.
Work Breakdown Structure

Gantt chart

Project Risk Analysis and Plan
Assumptions made
 The resources that are currently available to the project would suffice.
 The said resources would be made available on time.
 Project would not face any administrating issues for RALS events
 Project would not run into political or other external issues that would otherwise
hamper the development.
Dependencies
 Resources must be provided by BT & Sons